Schertz Animal Control put me in a no-win situation. I tried multiple times to responsibly…read moresurrender my dogs when I couldn't provide housing for them, and officers told me they 'don't take owner surrenders.' Later, when they did have my dogs, they turned around and cited me for neglect. The citation wasn't based on cruelty -- it was because my larger dog was underweight. But he came to me that way after I rescued him from a hotel parking lot, and I was feeding him more than I even fed myself. The smaller dog was perfectly healthy. Living in a hot car with no A/C in Texas is what made it harder for him to gain weight, not lack of care. On a recorded call, an officer admitted this wasn't neglect, it was shared starvation, then suddenly changed his story and retaliated after I disclosed I was recording. This department doesn't support owners in crisis or prioritize animal welfare. Instead, they punish the people who are trying to do the right thing.

6-21-23, I had found 3 kittens around 5 weeks old. I took them here and found out they couldn't…read moretake them because I found them in Garden Ridge. They were super helpful and compassionate. I wish they could've taken them because everywhere else I went was horrible and no help. (Spend all day trying to find homes for them, luckily a woman was able to home them and they are all in their new homes)

Amazing team! They rushed to help my senior dog in distress and kept me updated the whole time!read more

Heather and Sunshine were amazing in taking care of our 2 dogs and 1 cat when we went out of town…read more They were able to take us on quickly, as our previous sitter fell through, and were so kind, communicative and professional throughout the entire process. They took beautiful care of the animals, communicating along the way, and even went out of their way to make sure everything in our home was also taken care of. Will absolutely be using them again and recommending to everyone we know. Thank you so much!

I had written a previous review ( that was flagged as not recommended). As a business owner I…read morerealize how valuable referrals can be. I would refer Karla & Wunderbar to anyone. She is very professional & really takes time with my 2 dogs- not just a walk around the block- but a long walk. I use Karla on a very regular basis- and most IMPT my dogs love her. Gracie & Sweet Maize are the real judges. Kelly K Jan14

As a Pet Professional, Karla is as good as it gets. From petsitting, to walking, to Taxi services,…read moreshe can do it all! I have worked along side her for 4 years. Every client I have come into contact with absolutely loves her and the compassion she has for pets. She is so valued that her clients book services up to 6 months in advance to ensure she is available to cover their times away from home! I would highly recommend Karla for any Pet Service in the New Braunfels area. She is a true asset to the industry, setting a higher standard of professionalism, and a model for fellow Petsitters to follow. I am honored to be able to refer to her. Heather Eaton

Took my newly adopted dog there because he had been experiencing coughing, sneezing and copious…read moreamounts of mucus draining from his nose. The only reason why I went there and not somewhere closer is because the place where I adopted him from gave me a $250 voucher to use at a VCA clinic. After my visit, you couldn't pay me to return. To begin, there isn't one nice or happy person that works there!. My experience started with the vet tech Taylor and then later we were joined by the veterinarian Dr. Leslie. I asked Dr. Leslie if she could take a look at my pups sutures from being recently neutered. With her ungloved and hopefully sanitized hands she aggressively pinched and grabbed the area so hard that it broke his sutures and caused bleeding. I'm no doctor but, I'm pretty sure that's not going to promote healing. He was not bleeding before we went in. I know they took him into the other room for about 1 minute to weigh him. I'm not sure what else they did. I can tell you what they didn't do in front of me. I never saw them take his temperature. I never saw them looking in his ears or in his nose, his teeth....nothing at all! The only thing I saw anyone do was observe him from a distance and give him a milk bone. Dr. Leslie told me that he seems fine. She doesn't see any mucus coming out of his nose. Well, there was but, he licks it up or it's draining down his throat when he's standing. While there, he was coughing and sneezing. Due to her disbelief, I felt compelled to prove he is suffering day and night from congestion so, I pulled out a picture I took of him the previous night with a puddle of mucus on the floor, where he was sleeping. She replied, "oh yuck!". Not the most professional verbiage I've heard but what bothered me is, she was dismissive of my concerns and never felt for swollen glands or lymph nodes etc. . Also, why did I have to pull up a picture to prove that he has indeed been suffering from sinus issues? Why didn't she look at any part of him except for the sutures she ruptured?!! Throughout the appointment, I would ask the doctor a question but, before she could answer the tech, Taylor would either interrupt the doctor or speak for her, which seemed very odd to me. I don't know why the doctor allows the tech to steamroll over her. It was very unprofessional and I didn't want to hear her answers, I wasn't asking her and I'd rather hear from the person that has a doctorate. From both Taylor and Leslie, they responded with a condescending and patronizing tone. Meanwhile I noticed that Taylor, vet tech would do eye rolls towards the doctor, thinking I couldn't see which was beyond rude. Taylor was very snarky, haughty and self righteous just awful. I feel like that place sucked the soul out of me. I've noticed some of the responses by the manager on here is they can't find you in their database or as being one of their clients. So, to clarify..Yes I am and I was just in there, Monday September 8th at 2:30. Well, I was there and my appointment was at 2:30 but I wasn't seen until around 3:15. I didn't see anybody waiting in the lobby. They were not busy. It's now Friday and dog is still sick, I've emailed and called several times now to pick up the antibiotics that Dr. Leslie said she would prescribe if he didn't get better in a few days. She didn't want to give them to me right then because she wants to be a a good "steward" in the medical industry. Ok. I get it but MY DOG IS STILL SICK AND I NEED HIS MEDICATION!! I can't imagine taking an animal here, especially if it were a life and death situation. Or if it was time to send your fur baby over the rainbow bridge. There was no sense of caring at all at this place and I guess they don't take the "Hippocratic Oath" here. Go somewhere else, ANYWHERE ELSE BUT HERE. Update: The response from owner is utterly ridiculous and patronizing which proves my point! They want me to contact their review department so they can "listen and support me"? What?! You're a vet clinic owner, not a therapist. A more appropriate response would be: 1. I'm sorry 2. We will address this internally so it doesn't happen again 3. How can we make this right? I guess it's the trickle down from the owner. Not one iota of taking responsibility.

I have taken my pets to VCA before. I have cats. One of my cats got attacked and has a fairly…read moresevere injury to her face and R eye. Eye is bleeding, almost swollen shut. Poor girl, may lose her eye. Took her to VCA so they could look at her and hopefully help my cat. No compassion shown to us. Wouldn't see her because I didn't have an appointment! Also told me there would be an emergency exam fee, IF they would even see her. I have an injured animal These people are veterinarians, but only worried about an appointment and how much money they can charge me. Most veterinarians are concerned for animals health, but certainly not the case today. I 'm sure there's infection involved, wouldn't even assess her injuries. My cat may lose her eye, VCA lost any and all respect from me and I WILL NEVER BRING ANOTHER ANIMAL to VCA again. No appointment, zero help, waste of my time.

This is a very an excellent vet. I found them to be very caring and willing to take the time to…read morelisten and understand what was going on with my pet. I would highly recommend them to my family and friends. Cindy Keale

came here with a sick kitty i found on the side of the road and then immideatly took her in and…read morewere able to help me. after everything was done they walked me through the whole process of how to administer the medicine i was given and even a book on how to care for cats (never owned one before). so grateful for the team

We adopted our new family member, Spencer and couldn't be happier. He has the awesome temperament…read moreof his Doberman breed and the staff is very helpful. I would definitely recommend adopting from UC Animal Shelter!

I visited this place twice and on the second time, I got my Cosmo. It is clean the employees/…read morevolunteers were so knowledgeable and helpful. extremely clean and smells great. The cost of my dog with shots, fixed,etc was under $50 out the door. I love it and plan to donate to their facility in the near future.

Heather is an exceptional pet sitter! She's always on time and my pups love her! She feeds and…read morewaters them when I can't. She also does boarding at her place, its huge, dogs have plenty of space to run, but she lets them inside too! She truly loves her job and animals and it shows!! She's been helping me for the last 3 years. I trust her with my pups and my home, I'm very picky!

Heather is amazing! Not only do I hear nothing but great stuff about her services, she is really…read morededicated to the animals in our community. She is wonderful!

I've been taking my dogs to Turning Stone since 2021. Our last vet stopped allowing pet owners into…read morethe building during Covid and we were looking for better customer service. Turning Stone is not the cheapest vet you're going to find, but the doctors and the treatments have all been fantastic. They always keep me well informed on my pet's health and suggest things without that overbearing pressure you might get from other establishments. I've been able to send messages to my dog's vets and get personal phone calls to discuss tweaks to medication and home care. I would happily recommend Turning Stone to anyone in the area.

I am very disappointed with my recent experience. My pet has been doing well on a prescribed…read moretopical shampoo, and I have been a compliant client paying for multiple office visits, examinations, and laboratory testing as requested. Despite having an established treatment plan , I was told I could not receive a refill for a simple topical shampoo without scheduling and paying for yet another office visit. This feels more like a barrier to care than a medical necessity. I understand the importance of appropriate follow-up care, but requiring another appointment just to refill a shampoo that has already proven effective seems excessive, especially after the time and money already invested in my pet's treatment. I hope the clinic will reconsider its refill policies and focus on making ongoing care more convenient and affordable for loyal clients and their pets