After a six and a half hour drive tonight, I got a flat tire thanks to a nail on the freeway and I had no spare because Toyota has decided that spare tires are no longer necessary because of their "really good" emergency roadside assistance. I am the fool who had not yet purchased my own spare tire, so after calling their useless roadside assistance line, I decided to utilize AAA. My beloved, reliable AAA. S & J was dispatched and after a while, an angel appeared. That's how it felt, at least, because the truck's headlights were shining behind him and it felt very godly in the moment. Anyway, my girlfriend and I were so exhausted and Rafael towed us 45 minutes home. For a tow truck, it was actually pretty comfy, which is VERY MUCH not what I experienced last time I had to ride in a tow truck. Rafael was really kind and very friendly and nice to chat with! Genuinely the best experience I could ever hope for in a situation like this. My AAA plan covers up to 100 miles of towing, so I didn't have to pay a dime. Thank you, Rafael! I hope someday you get that property you want with lots of trees and animals! read more

This company and SUPER scandalous. *Issue #1: I picked up my car at opening hours of 8:30am the next morning (was towed the evening before). As soon as I got in the car with the other driver from the day before, we found FRIES SPILLED ON MY CENTER CONSOLE. We cleaned it up right away and brushed it off *Issue #2: I noticed my car started acting funny that evening. When I turned on the car, it was fine though when I let go of the brakes, it jumps. I then drove to a stop sign, stopped, but when I pressed the gas it jumped again. We looked under the car and noticed that I truly believe that SOMEONE AT S&J TOWING LOOSENED OUR MOTOR MOUNT NAILS! WHY? Because there was nothing wrong with our car before it was towed to their location in POMONA. I have looked up reviews on S&J TOWING and there is a pattern on customer complaints and possible unauthorized vehicle tampering, willful misconduct, or malicious damage. IF THIS HAPPENS TO YOU: These are the best course of action: 1. File a.police eport. 2. Make a report on Better Business Buraeu (BBB) 3. Report to Federal Motor Carrier Safety Administration 4. You can also report to S&J TOWING and take them to small claims if you'd would like. Hopefully, this will helps read more

Came quickly to our location. Hector was very friendly, professional and kind. It was a pleasure talking with him as he dropped us off to a nearby tire shop. The rep on the phone was also very helpful and nice. read more

I was nervous because of all the reviews about your personal belongings being stolen, but Joe was great I really appreciate how helpful he was I had a terrible accident and he went out of his way to even pick up stuff that fell at the scene. read more

S & J Towing Service - My car - Towing Near Me - Pomona, California

I had to get a tow off the 71 fwy due to a my tire hitting a pothole and Raphael came to the rescue. I was super grateful. True gentleman and great employee. I recommend this business to anyone in need. read more

Daniel arrived just 15 minutes after I called AAA and had my battery replaced within 20 minutes. He was incredibly friendly and efficient. I truly appreciate his professional and courteous service! read more

Hector you need to have a better attitude! For you not to want to drop my car off of your truck when your being told too and it's getting PAID FOR !!! We had to money in hand and your still telling us you won't drop it is just ridiculous! Definitely would not recommend this towing service not only do they mix you up with different phone calls , their customer service is just not there. They're just worried about their money not you or your safety or your car. Look elsewhere! I wouldn't even give the 1star ! Worst experience of a lifetime with this company! And their employee Hector ! Do BETTER !!! read more

Joey was amazing!!! AAA said that they would take over an hour and he was there in 15 minutes. I felt bad because I canceled the tow to be for the next day. Again AAA said they would take an hour showed up in 20 minutes and it was Joey again! He was not only beyond excellent at his job. He even inspected my car to try and see what it could be. Also helped with informing me of other shops nearby that are trustworthy because I have been having trouble finding a great mechanic. Great customer service!! I can't rave enough of this company but there employees as well. Thank you Joey for everything!! I was tired of getting the go around from other mechanics. read more

Huge thank you to Aaron for coming through when I needed a tow. He was extremely fast, helpful, and didn't give me any runaround at all. He took great care of my car, and I was towed and dropped off within 30 minutes. Super efficient and stress-free experience. Thank you again! read more

The Auto Club sent S & J Towing to tow our Tesla that just died on the freeway. Joey arrived in less than 20 minutes and rescued us with the most professional and safety minded service. Thanks to all the service professionals read more

Saj from S & J did a fantastic job moving my 2010 Kia Soul. My son Kendrick happened to money shift it and needed to be towed off of the 10.

unprofessional! scheduled an appointment at 2pm and the tow truck man took his 1 HOUR lunch break at 1:55pm... also i asked the phone lady to change the location of the tow and she informed me of this update. but didnt change the location ‍ read more

Aaron deserves a raise. He fixed my friends issue in five minutes tops. extremely satisfied please give him at least some recognition as he has a very satisfied customer today. Thank you. -Heather read more

Posting a second part to the review. It's been 2 months and at no point did the company call to apologize or try in anyway to make things right. They do not care about their customers so why should we care to use them. Absolutely reporting them to AAA now for the lack of respect and empathy towards clients. read more

S & J Towing Service - Towing Near Me - Pomona, California

Needed my classic Z car to be towed in to a local shop for work. My request to Auto Club brought out Joey from S&J. He took extra care getting it on the flatbed and then went the extra mile protecting the wheels from any damage when anchoring it down. This extra care was very much appreciated! read more

S & J Towing Service - Protecting the already imperfect, 50-year-old wheels from any damage. - Towing Near Me - Pomona, California

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Horrible service. The workers there are extremely rude and super unprofessional. They had me and my mom waiting for 4 hours in the dark. Do not recommend. Please do your research before calling S&J towing service.... If I could rate it 0 stars I would. read more

Unprofessional driver, overheard him talk to the service person with disrespect using profanity asking them to move a vehicle so he can move in and back to drop off the vehicle. He was designated to drop off at STG in Montclair at 8:30 am in the morning on May 1st. That driver is a POS! For speaking with such disgusting tone and profanity. read more

S & J Towing Service - A POS tow truck operator, who likes to use profanity towards others... - Towing Near Me - Pomona, California

My broke down so I called AAA and they sent S&J towing. He was unprofessional. They replaced my battery. Time goes by and my car was having problems. I told my mechanic and he said if there isn't a check engine light on. It will be hard to diagnose. So I kept driving it like that because it's the only car I Have. 6 months pass and my car caught on fire. The battery wasn't installed right. I went to court and lost. They're rude and belittle you. Karma will get him. read more

S & J Towing Service - Damn due to battery not being Installed right - Towing Near Me - Pomona, California

It is my pleasure to comment on the Excellent service by Mr. Lee. Very timely and professional in providing towing service

Top notch service. I had a popped tire and had to pull off the freeway in Pomona. Called Triple A and S&J came to the rescue. Some of these bad reviews are so petty. I would highly recommend this company but of course, you can't expect perfection from any company. read more

Sooooo...the battery in my car died after work on Friday night, and S & J Towing Service came to my rescue. My guy was super nice, and he showed up way faster than AAA quoted me. He checked my battery, gave me a jump start, and I was on my way. Thanks for the great service S & J Towing! read more

I'm giving this place 5 stars for Sarah not Miguel he gave horrible service he was rude and didn't say hello and we also tipped him thinking his attitude would change. I would like to thank Sarah for the excellent service she provided to me I was in happy to hear how my friend was treated but after talking to Sarah I realized there are nice people in this world. Thank you Karla Garcia read more

Was involved in a hit and run and car was towed to this location. I was told that I can release my car to the repair shop VERBALLY over the phone. Two days later, when time is of the essence, they informed me for some reason that I now had to go in person to sign the release even after verbally confirming it was already released. Making matters worse, this is during Thanksgiving week when businesses will be closed. You guys need to simply do better. Will also most likely be following up with the BBB. read more

Tow truck driver dropped off a car for a customer at my work and was very rude from the start I let it go and asked him another question and was still rude while talking back to me starring me down as I walked away and continued to work. Very unprofessional and based on the reviews and pictures same license plates on the tow truck so I wouldn't doubt it's the same rude driver. To top it off he dropped off the car in the middle of the parking lot. They really need to write him up or get him fired because it seems like a repeated behavior and that is very unprofessional. read more

The fact that I have to give this business even 1 star to write a review is not ok! Please don't use this business!!! We were involved in a car accident this weekend. My car is a total loss. So the chp had my car towed to s&j tow company. Monday morning we go to the yard where my car is and my personal belonging were stollen frommy car. They were accounted for by the CA CHP dept. But mysteriously are gone. This is not okay! You have a bunch of shady people working here. Save yourself the headache of dealing with such an unhonest business!!! It is unfortunate that the police trust this business to handover our cats to such a bad business with greedy employees!!! read more

Was assigned this company thru AAA. Cancelled my first request after I waited 1.5hrs for no reason. Didn't even call me. Only found out after asking AAA bc they never showed up. AAA assigned them again and they didn't show up but told AAA they did. read more

I made a call to AAA that informed me my request had been assigned to technicians from S&J Towing and I had a great experience with my technician. I reported a flat tire and they arrived earlier than expected, got the fix done quickly installing my spare and they were very pleasant company in the meantime. I am very greatful for their help and I would trust them again if I needed any further roadside assistance. read more

NO DOGS ALLOWED. This company was dispatched via AAA when our car broke down. We had a puppy with us and this company would not allow us to ride with the dog in the cab. They suggested we put our puppy back in our vehicle to ride on the towing bed with no AC in 95 degree weather. Either make sure you have a ride or tell your road side servicer to make sure and call someone who will take you and your dog. read more

called 5 companies, all local and no one was willing to show up until 5 hours later. I needed a car repositioned. I called S&J and the very nice kind lady said, "I can have someone there in 30mins". yes, they charged a little more but I will definitely call them again. no hesitation, no muss no fuss.. Hector was my driver and he is Amazing! an Absolute asset to their company, very kind and got the job done. Will be calling them for all my towing needs. read more

Como les dije, estaba grabando sus amenazas e insultos, pero no les importó. En un momento, un empleado intentó pelear conmigo. Todo porque compré un auto en un concesionario y nunca me dieron los papeles. Así que el auto fue confiscado por registro vencido. Pagué al Departamento de Vehículos Motorizados en su totalidad y tenía documentos que probaban que yo era el propietario registrado. Se negaron a liberar el vehículo, un vehículo con título limpio y solo 62,000 millas, porque querían que les pagara por remolcarlo. Me negué, así que no me dejaron llevarme el auto. Tuve que involucrar a un policía de Claremont para que les dijera que liberaran el auto. Algún pequeño punk me dijo que estaban cerrando temprano y que me fuera a la mierda. Lo llamé "cabrón" porque lo es. Volví y de nuevo intentaron hacer esa mierda. El payaso en la ventana parece que fuma metanfetamina. A su perra la policía le volvió a decir que liberara el auto inmediatamente. Todo ese tiempo, estos idiotas que trabajan ahí siguieron insultándome en inglés y español. Solo me reí porque, como puedes darte cuenta ahora, entendí todo lo que dijeron. Pero la grabación habla por sí misma. Estos cerdos asquerosos pueden volver a sus apartamentos infestados de cucarachas que huelen a culo y prepararse para la tormenta de mierda que se les viene encima. Les aseguro que todo lo que les hagamos será legal, pero si empiezan alguna mierda conmigo, se acabaron las apuestas. ¡Les arrancaré la maldita cabeza y cagaré en su cuello, hijos de puta! Usé a su competidor de al lado, Quiktow, para traer el auto a casa, por si acaso estos imbéciles lo sabotearon. Está asegurado en mi garaje junto con mi rifle y cientos de rondas de munición arriba. Ustedes, idiotas, no pasarían del hueco de la escalera si intentaran alguna mierda como amenazaron. Acérquense a mi cara otra vez, pequeños cobardes. Pruebenme. Saben dónde encontrarme. Y tengo todas sus amenazas a punto de subir a YouTube. Los llevaré a cada consejo municipal con el que tengan contratos. Los bancarrotaaré, hijos de puta, y haré que les cancelen la licencia de negocio. Tengo un investigador privado, y apuesto a que podría conseguir algo de suciedad sobre ellos, como si alguna vez visitan a las famosas prostitutas de Holt Boulevard. Ese gordo bocazas parece del tipo que va por las transexuales negras grandes. Haré que sus esposas se divorcien de ustedes y que sus hijos los odien para cuando termine de encontrar toda la mierda que les han estado escondiendo. read more

Yesterday was my first experience with S&J Tow, but I am completely satisfied with the service we received from our driver, Ryan. We broke down on the n/b 57 north of the 10 feeder and were stranded on the r/shoulder amid heavy traffic. Ryan arrived sooner than expected and handily got our Ford Edge up onto his flatbed. He then waited until my ride arrived (we were 3) and then delivered the car to our home, again with great care. Ryan's attitude and abilities are an asset to your company and this is an "attaboy!" for his benefit. Thanks again. read more

This place impounded our car after our car accident and posted it first thing in the morning on a AUCTION Facebook page!!! A 24 min video of my car including my license plate!! Saying it would be up for auction soon!! These people are scumbags and very sketchy, do not deal with a business like this. I asked them to remove it and they said that they sent the guy home for the day that did it. But didn't remove it. It has been shared over 1,000 times. I picked up my car but it's still there on Facebook! read more

S & J Towing Service - Towing Near Me - Pomona, California

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I had a nightmare experience on my sons bday. The car I rented broke down on the 60 freeway headed to LA at 6am. Cars where whizzing by me as I sat (inside the car with my son) on the side of the road waiting for a tow to come... and my phone was on 10% with no charger. About 30 mins sent by and the highway patrol arrived and immediately told me to move the vehicle cause it's dangerous to be in a bend in the highway. I had to explain to them that the car had stopped. They were rude as if I chose to have this experience. Really rude, and when I asked them if they could charge my phone so that I could keep in contact with the tow company they said no. I was in tears. Enters Joey and his partner and S&J towing. They were so nice and pleasant. The were able to safely tow the car off the freeway and let me charge my phone. When we arrived to the safe area they unloaded the car and let me know to keep the E break on as the car was in such bad condition that putting it in park simply wouldn't keep the car from moving. As I had to wait for a secondary insurance provided tow truck, Joey even gave me a charger so I wouldn't be without and was sooooo kind to my son for his bday. I cried because it was a terrible morning but it'll this experience reminded me that good people do exist. THANK YOU JOEY !!!! read more

S & J Towing Service - The helping truck!! - Towing Near Me - Pomona, California

A very good company. AAA uses them and their technician is very honest. someone by the name of Omar and checked my battery. Very nice and honest. Thank you S and J for your service. read more

Service here is terrible, they apparently take stuff from your car without waiting until you're able to get the rest of your stuff because that's what they did to me. I'm very disappointed & feel like I was taken advantage of. They'll cover up for their employees. read more

Bad customer service Got Towed for no reason Just bad ain't worth shit Needs to stop scamming Towed a lot of cars and kept coming to same place to tow more and more read more

Superb customer service. Friendly and polite tow truck driver. I will definitely recommend S & J Towing Service.

The ladies over the phone are nice..but make sure you have all your valuables accounted for.. as they may mysteriously go missing when you pick up your car. read more

been awhile since i needed help for car stuff. my family was adamant against me changing a battery n to have a pro do it...so i called AAA. they connected me with s&j towing and gave me a 45min window. about 30mins in, i received a call from their dispatch, i didnt get her name, but she was readily available (called her several times) for my concerns and timeframe. i also felt she really cared for me and my safety even after i had to cancel their service (because AAA gave them the wrong info on my car and ended up not having the correct battery for my car). with her advice, along with autozone, friends n family...i gained enough confidence to swap the battery myself! (even though i do vaguely recall being electrocuted about 15 years ago from the last time i swapped a car battery myself). called dispatch lady after the task was done n she gave me a cheer!...so yah, didnt actually get service done, but her support was enough inspiration for this review. lil tip: wait for your service company to contact you if requesting service through AAA. they will give you actual n accurate timeframes (unlike AAA). read more

I made a call to Triple A on a Saturday and S&J was assigned the call. Almost as soon as I got off the phone with AAA, S &J called me to let me know they got assigned the call. They gave me an estimate time of arrival and they showed up sooner than expected. They called me back to let me know the truck was arriving at my location. Rafael the driver was polite, business like and got right to work after we discussed what was going on. I could tell he knew what he was doing. He delivered my vehicle as needed and everything was great. I don't live in their work area, but would recommend them to whoever needs a towing company in that area. I also got a thank you text from them after the service was done and to call them if I wasn't happy with the service. read more