Tiffani Camp, owner of Artistry Floors, installed our wood floors in February 2024. We hired a…read morecontractor to oversee the project , because we were going to be out of town for an extended period of time. Our contractor hired Artistry Floors , who they claim to know very well and have used many times.
While we were gone, the project began. The wood flooring was delivered and dropped in the front yard and directly installed into the house (we have a ring doorbell). When we questioned what had happened, we were told the wood did not need to be acclimated because it came from an acclimated warehouse. Many months later, we discover this is NOT true. I called the vendor that sold the wood to Artistry and they told me that they have NEVER had an acclimated warehouse and they tell the installer to let it sit 2-4 weeks in the customers home before installing. Tiffani, and our contractor, will claim that our floors acclimated for 2 months. They consider installation date to finish date "acclimating". However, the floors were nailed down in place, therefore, not able to properly acclimate. Tiffani does not have any or WON'T provide moisture readings for the floor she installed.
Not only are we having issues with warping, the finish job is terrible. Artistry floors did not clean the floor properly before finishing. We have so many places where debris is stuck to the floor. There are also places that were completely missed - such as under the stairs treads. They also left piles of debris along the baseboards in our media room. The wood shavings are so sharp they will cut your hand (picture included for reference). The stair treads (pictured below) have literally lifted off the stair bases.
When we approached Tiffani Camp and our contractor, they were incredibly rude and dismissive of our concerns. They did attempt to come out to fix the issues, but did such a poor job, that we asked them to not proceed until we hired an inspector to come look.
The inspection report uncovered more issues than we were aware of.
The address of her business is not a location you can walk into - yet she makes it appear that way. It's a rented PO Box off Hardin Road in McKinney. I know this - because I used to have a PO Box at the same location many years ago. Here's her address - the "320" is the PO Box at Pack and Parcel. This just another example that Tiffany isn't trust worthy and you can't believe what she says. So if you use her - and then have an issue - and then try to reach her at her "office" - that's not happening.
MY ADVICE - DO NOT HIRE - IF YOU HAVE USED THIS COMPANY, I SUGGEST YOU HAVE YOUR FLOORS INSPECTED.
If I could give this review 0 stars I would. It's that bad.
Update - on March 21st - I received a response from Tiffany. She did not take responsibility in her response and stated she was not able to fix my floors because I didn't give her the opportunity to. That is because she is not willing to fix the floors properly. She wants to screen and coat the floors. That is not the proper way to fix this issue. That's like putting makeup on a pig. We paid an industry approved inspector to evaluate the floors and write a report of how to move forward - which she agreed to and said she would fix the issues found in the report.
She claimed in her google response we didn't pay her. Would anyone pay for these results? NO. I am absolutely willing to pay AFTER my floors are fixed - PROPERLY. I don't owe a contractor final payment until we are satisfied.
She also mentioned in her response to me about her "warranty" she has offered. The warra is no use to us. She has to finish the job properly before any warranty would be considered.
Tiffany deleted her google response and then on the same day - a new glowing Google review appeared on her profile. hmmmm... she had zero reviews and now she miraculously has a new review- on the same day. . Coincidence? I don't think so.
There is nothing Tiffany can say to dispute the pictures of the work she performed. I'm still perplexed that she performed the work and then asks to be paid.
I will try to add the picture of her partial review notification to me. Sadly, I didn't screenshot the review. Don't think she would remove her response. That is a perfect example of her lack of integrity.
Responding to Tiffany - I am not harassing you on social media. I am giving an honest review and trying to help other people not end up in the same situation we have. Yelp and Google reviews are places where customers can leave honest reviews. If you don't want a bad review - do better. I have not posted any content on "social media" such as Facebook or Instagram.
i hope people do their research - and my offer stands - please reach out to me - come look for yourself on the "workmanship" of this company and how they do business.