They were hired by my apartment complex to assist with a replacing job. First, they showed up on…read morethe wrong day, and started towing vehicles before property management notified residents. Second, they ended up towing my car first (Chapa rep's words, not mine), and in doing so wenched my vehicle into a nearby tree, causing significant damage while loading it into the back of the truck. Despite overwhelming evidence (e.g. damage to the tree with paint marks matching that of my car on a thick branch about 8-9 feet up) They immediately denied any wrong doing, and only shared photos of the aftermath claiming "it was like that when I got here" and no proof of the condition of the car before it was loaded, even though the same rep went back on his words and claimed that they "always" take pictures before they load it onto the bed. He was rude and I could tell he was lying with how fluid is story was, and contained contradictory logic. Basically call anyone else for tow service, because this company provides terrible service, is dishonest, and clearly none of their employees value integrity.

They take no responsibility for ripping off a side-mirror and scraping a gash on the side of the…read morecar on a tree while towing for an apartment parking lot re-pave. Zero integrity when they could just make it right.

I am extremely grateful to have found Al. My car AC went out and little amounts of oil were leaking…read morefrom my 2019 Jeep. I went to Yelp to contact a few places and I'll responded immediately saying he could come over for a full car inspection. He was at my house in an hour and knew exactly what my car needed, what pieces needed to be replaced, and recommended replacing a few plastic parts associated with the oil seal and engine stuff with metal ones to avoid future problems and explained why these things were causing my car issues and why they needed to be replaced. I really appreciated how well everything was explained, and trusted him immediately as his knowledge was very evident to look at my car. I asked him to take a look at the engine, brakes, and I needed a few other things looked at and I'll knew exactly what the problems were and gave me a quote and said I could bring it by the shop and he would have it fixed by the next day. It was ready as promised, and fine initally. Then when I drove a few hours later, there were new issues and I was lucky to make it home so I contacted Al at 8pm and instead of responding the next day, he came over at 9 PM on a Friday night to pick my car and take it back to his shop which was a huge relief to me as I planned to drive to the mountains the next day and was sure I'd have to cancel my trip. He figured out what happened and fixed it immediately. Al truly went above and beyond and is so knowledgeable and knew exactly what was causing an issue and understands systems and recommend preventative service. He confirmed everything in the engine was connected properly, washed it down, and replaced my cabin filter for free. Thank you!!!

The customer was excellent. Alvaro was very communicative. Alvaro also worked expediently and did…read morea great job on my CV axle replacement. And he cleaned up well, no mess left behind. I couldn't be happier with the work. It was a great value as well!

What an amazing experience. They were so nice, courteous and helpful. They were affordable and on…read moretime. If anyone ever asks I will suggest FIP towing.

They responded within 1 minute (seriously) and arrived in about 15-20 minutes. Gave an upfront…read moreestimate, were super nice and professional, and the price was extremely reasonable for immediate service. Would definitely use them again!

Highly recommend this family auto shop! They went above and beyond to repair my car(replaced the…read morealternator & oil change),explained the work in detail, and charged a very reasonable price. You can tell they take pride in their work and truly value their customers.

From the moment you call to having my car back, it was a great experience. They were so friendly…read moreand knew what I was talking about, even if I didn't. super quick service. Unlike other guys in the service, they don't overcharge you or try to up sale anything. They are honest people who are trying to do good.

Really great service! I needed a jump on a super cold day and the business owner himself actually…read morewas assigned to my job! He was able to help me get it started quickly. I remember calling a lot of other businesses for help but they had to many service calls for a simple jump. I was so grateful for the fast service, nice gentleman who helped me and the affordable prices he offered. I highly recommend this company. They did everything I needed! Thank you for your prompt service! Highly recommend

Fast and friendly. Needed a jump start, they showed up in less than an hour, had us on the road in…read morejust a few minutes. Fair price. Greatly appreciated the quick response.