Amazing service. Highly recommend. Rich was able to get me 4 dumpsters dropped and swapped in 2…read moredays before the rain came. Without him I would not have finished the roof. If you call, you talk to him directly so there is no dispatchers making false promises. Excelente communication. Thanks Again Rich

2 minutes ago…read more Dropped off a FedEx package and got a dropoff receipt. The tracking on the FedEx website shows the package never got scanned, so there is no evidence it entered their possession. I stopped into The Postal Shoppe and asked if they could look for it. The guy was rude and unhelpful, simply insisting it was picked up and not their problem. I talked to FedEx as well, and even though they couldn't do anything for me, at least they weren't rude. Lesson learned: always drop off directly with the carrier. They scan it right then and there, and then the tracking shows they took possession. This package was for a Samsung trade-in, and I'm out $150. Never going there again.

I received a package from UPS that was sent to the wrong address. I drove over to the Postal Shoppe…read moreto give it back and let them know. I went in and told the guy on shift, and he said that I would have to pay $25 for shipping if I wanted to return the package that wasn't even mine. It's terrible service to make someone who isn't even at fault pay for your mistake. I wouldn't recommend this place to anyone.

This is my favorite laundry in the Rockford area. The prices are fair and they use a payment…read moreprocessor from your smart phone. No cash needed but they have a machine that will dispense quarters from your paper money if you need that. The store is clean and their machines are well maintained. The area is comfortable to relax whiles your stuff washes and dries. Delightful children's book shelf for kids of all ages and interests. The place is safe for children to run around. Vending food and laundry products machines, (working) massage chair, gum ball- like section for kids. Nearby restaurants and bars. The place is not crowded at many times, if you have a large laundry mission. Generous carts and their wheels all work. Nearby the post office if you need to multitask your day

When a wash machine, dryer or the change machine eats your money they need to refund you! I've been…read moregoing here for many years and usually spend $40-$50/week and I am sure that I've spent around $10,000 here yet when the machines eat your money that don't pay you back. This is ridiculous! This place lacks integrity! He doesn't seem to have any issues with running right over to refund his friends!

Needed FingerPrint service for a job requirement Nick was…read moreso patient and helpful ! It was easy to make an appt online and he took care of it 'on time' - was polite and walked me thru the process then helped me mail fingerprint copy to the work site requiretaking extra time to find the best mail rate for tracking services So appreciate this local business and its polite helpful employees

I had some old toner cartridges and asked Google where I could recycle them, and Google AI said…read morethat The Postal Shoppe on N Alpine Rd has recycling for toner cartridges. I then verified the information on the website for The Postal Shoppe, and it said, "The friendly team at The Postal Shoppe are big fans of the environment and always try to do our part to "keep it green" by recycling whenever and whatever we can." Along with "We encourage the residents and business owners of Rockford, IL to also do their part by using The Postal Shoppe as their recycling center.", along with a listing if items they recycle to include toner cartridges. However, when I arrived at The Postal Shoppe, I found the team anything but friendly. At first, I was told no, they do not do any recycling. When I asked about the website, the staff told me it was "not our problem", and "we don't care", and "we are not responsible for the website". When I pressed them on the information posted on the website, they said it was probably the old owners. So, I asked when the owners changed. They said it was 5 years ago, but again they didn't care and are not responsible. This review is for the attitude of employees at The Postal Shoppe. Instead of "I'm sorry we no longer offer that service. I'll let the owner know to update the website"; it was "not our problem", and "we don't care". To the owners of The Postal Shoppe, if you no longer offer a service that listed on your website, then you should update it. Apparently, it's been at least 5 years since this service was offered. Here's a link for the website: https://www.thepostalshoppes.com/Home-Business/Recycling-Services

Freeport Transfer Station is absolutely superb. They are organized extremely well so that there are…read moreno long lines waiting and they also keep everything as neat as realistically possible. They are also well organized and have an excellent crew that is both friendly and informative when answering questions. If you need to remove bulky items from your home they are definitely the place to go.

Says your open till 11 am on Saturday, yet her I sit, truck full ready to unload, and no one is…read morehere. Good job guys.

At first I was hestitant to work with this company because there were no reviews, but I'm glad I…read morechose them after messaging several places for junk removal and hauling away furniture. They were responsive, professional, provided quality, great service throughout my experience and most reasonably priced! HIGHLY RECOMMENDED to anyone looking for help to clear your home of clutter. Since we had a ton of bulky furniture, they had to make 2 trips. They quickly returned after lunch and picked up the remaining items. In my Mom's words "they took everything I had asked and did a great job!" Thank you again for the excellent service and professionalism!

I recently needed to ship a package overnight so that the manufacturer could repair it and return…read moreit to me the following day. Without it, my business operations were at a standstill. I paid for the shipping, received a receipt with a tracking number, and assumed there would be no issues. Marshall called me at 11:00 a.m. to inform me that the package had yet to be delivered. UPS reported they could not deliver it because the final destination was not open. I contacted the company I was shipping to and verified that they in deed received packages from 6 a.m. to 6 p.m. I relayed this information to Marshall. Throughout the day, Marshall personally called me at least five times, providing me with detailed updates on the progress of my package. Ultimately, the problem was resolved because of Marshall's efforts. This level of care and attention sets Roscoe Pack & Mail apart and has set a new standard for customer service for all companies. After this experience, I can confidently say that I will not use another shipping company. The trust and security I feel with Roscoe Pack & Mail is unparalleled.

Be sure to get a receipt if you drop a package off here as I dropped a package off that never made…read moreit to the UPS truck. I asked if they kept a record of the packages dropped off or if they scanned them and was told they do but "only for their records", the woman behind the counter became irritated when I asked if they could check their records, she laughed and refused to do so.

Needed a 30-yard dumpster for a roof tear-off project. I called a number of companies and got the…read morebest rate from Acadia. Very helpful, as I hadn't done it before, and they provided not only a better base price but included more weight in that base price than any other place I contacted. The driver was careful to place it where I wanted it (on the lawn, not in the driveway), and despite my telling him that I knew it would tear the ground up upon removal they worked very carefully when picking it up to minimize any damage. I really appreciate how communicative they were when I was emailing questions and getting things set up, how courteous and professional the drivers were, and how easy the whole process was. I would definitely use them again and suggest you give them a chance to earn your business.