1. S&S Strength Williamsburg

1. S&S Strength Williamsburg

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Brooklyn, NY

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S&S Strength Williamsburg

4.9 (17 reviews)
Open Open 24 hours

Services - S&S Strength Williamsburg

Personal training

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Review Highlights - S&S Strength Williamsburg

Staff (Jordan) is both friendly and knowledgeable--I highly recommend his coaching seminars.

Mentioned in 6 reviews

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Equinox Williamsburg

Equinox Williamsburg

2.8
(113 reviews)
1.2 mi
$$$$

Wanted to check back in and say they've gotten rid of the stinky mats. I hope it stays that way and…read morethey continue to take good care of them and the equipment. However I noticed the cleaning crew using the same floor mop to wipe the mats after class. Not sure how cleanly that was especially immediately after mopping the floor.

For the facilities themselves, Equinox Williamsburg is a decent gym but commands a premium price…read morecompared to many other gyms in NYC. That said, what ultimately made us walk away wasn't the facility--it was the people. At this price point, hospitality should be part of the experience. Unfortunately, nearly every interaction we had with the front desk felt cold and transactional. The staff often seemed more engaged in conversations with one another than acknowledging members or prospective members. Instead of feeling welcomed, we frequently felt as though we were inconveniencing them by asking basic questions or checking in. For a luxury fitness brand, that's am extremely disappointing first impression. After touring multiple gyms, we ultimately chose to stay loyal to Orangetheory Williamsburg instead. While it's a completely different style of workout, the difference in customer experience was impossible to ignore. From our very first visit, the staff greeted us warmly, remembered our names, and made us feel like part of a community rather than just another membership. That sense of hospitality made the decision surprisingly easy. One additional point of feedback is the sales experience. I work in enterprise sales myself, so I understand the importance of following up with prospective customers. However, there's a fine line between persistence and becoming overwhelming. Orangetheory occasionally sends a promotional text or email, which feels respectful. Equinox, on the other hand, repeatedly called, texted, and emailed after our visit to the point that it became excessive and I felt harassed. Rather than reinforcing the value of the brand, it had the opposite effect and made the experience feel more aggressive than premium. For a luxury gym with a luxury price tag, I expected a customer experience that matched the brand. The facilities are impressive, but management should seriously consider investing more attention into the hospitality culture at the front desk and the overall sales approach. Those interactions ultimately influenced our decision far more than the equipment ever did.

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Back to practice
Back to practice
Starting Monday morning strong. 2nd class of the day.
Starting Monday morning strong. 2nd class of the day.
Starting the week RIGHT!

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Starting the week RIGHT!

S&S Strength Williamsburg - healthtrainers - Updated July 2026

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