BMW Quest for my perfect fit. It was time to replace my…read morebeloved BMW hardtop convertible. My husband even made me a spreadsheet of the eleven cars, all different vehicles I was interested in purchasing and they weren't all BMW's. I knew it would take me a while to test drive them all. When we went to the BMW of the Woodlands, Michael Pinto and James greeted us and we test drove vehicles. We warned them that I had others to test drive. A couple of months later, we made it back to BMW, and test drove again. Michael made sure I knew the car can park itself! That would definitely help in parallel parking since in Texas we don't use it as much. I only wanted certain colors for the interior and exterior. It wasn't available on the lot but they found one. They went to pick it up that night so I could have the next day. They were so busy the next day, Ashby was kind enough to spend the morning with me to help me set up the car. I especially like the fact that if you're ever in an accident, the car and record and tape anything. Overall, from the advisors, finance advisors to general manager, this is my third BMW and the sales and service won me over again. Thank you BMW!

I recently brought my BMW to the service department at BMW of The Woodlands for warranty concerns…read more The vehicle has less than 30,000 miles and is experiencing multiple serious electrical issues. These include the tires not being recognized, mirrors folding on their own while driving, intermittent CarPlay and Bluetooth connectivity problems, and most concerning, the vehicle attempting to park itself while in motion along with a "vehicle may roll" warning. Prior to bringing it in, I performed a full scan and found over 40 fault codes, including faults related to the head unit and gear selector switch, along with multiple undervoltage faults. I was informed that the vehicle would be diagnosed, and according to the technician video, they were unable to verify the warnings. I was told a software update was performed and the battery was charged, and that this should resolve the issues. However, the very next day, the same critical problem occurred again where the vehicle attempted to park itself while driving and displayed the same roll warning. This raises serious concerns about whether a thorough diagnostic process was actually performed. From my perspective, it appears the vehicle may have only received a software update without proper fault tracing or module-level diagnostics. When I requested more detailed information about the diagnostic procedure, the only explanation provided was that the vehicle was updated to the latest software level. I would like to know if any actual module diagnostics or root cause analysis was performed, especially given the severity of these safety-related issues.

I have shopped here recently, and even tho I didn't find the specific vehicle I was searching for;…read moreI was so impressed w the naturally sincere and proficient level of service that I returned to have my vehicle serviced here. I was again impressed w the natural professionalism and courtesy that this location exudes. It is very cognizant of the potential pitfalls of a service department by way of billing stressors, so they are very communicative and educational without conveying condescension or annoyance typically experienced in other dealership service departments. The atmosphere is clean and welcoming and well appointed.

Ricardo was an amazing sales person! He walked us through the process, very patient, stuck with our…read morewants and needs! Got us a great deal and walked out with a new vehicle! Very honest and trust worthy! The finance gal was also amazing, such lovely person

I would not recommend this dealership. They used the excuse of changing ownership to not fulfill my…read moreorder for a simple decal which demontrand Volvo's eventually fulfilled gladly. These employees are still being paid and do not seem to understand the connection between customer satisfaction and paycheck. For their sake I hope they do not learn the tough lesson which they have earned.

Volvo cars of the Woodlands Service group can not do something as simple as make an appointment for…read morea 50k mile service. Thank god I called before I drove to The Woodlands to get my car serviced because they had the audacity to tell me I never called on Monday and never made an appointment. I was not offered and sort of apology or any other options for a service this week. I have taken all my future business with Volvo to deMontrand in Houston and do not expect to return to The Woodlands Volvo for any future services. Always call before your "scheduled" appointment to make sure you will be attended to.

I don't know if there a many Top Gear fans on Yelp. The Stig? Hamster? May? Clarkson? Quite…read morepossibly one of the best shows on television that features in some cases the best of the best in exotics as well as cars for commoners. So, when I discovered that Crave had a Bugatti Veyron in its showroom I had to visit during my recent visit to Houston. Forget what the car can do. Well, a brief description may be in order. Two V8's bolted together to produce a W16 engine. If that wasn't enough add in four turbos and ten radiators. A special key will actually allow you on the most special road in the world to max the car at near as makes no difference 270 MPH. This car is why I drove 60 miles out of my way; to see a Bugatti in person. Thing is though, the staff at Crave was interested in my story. I called ahead to ask if the car was still on the showroom floor and they invited me to visit despite knowing I wasn't able to afford the 1.3 million dollar asking price. Customer service I'm happy to say was stellar with every staffer treating me with respect and appreciated me visiting for the sake of curiosity. They had other stellar rides as well: Ferrari Enzo, F50, and fly yellow 330 McLaren Mercedes SLR's X 3 Saleen S7 Lamborghini Murcielago and Diablo Roadster 1968 Shelby Mustang The car that actually stole my heart was a Alfa Romeo Giulietta Sprint Speciale. One of the cheapest cars in the showroom; the curves and Italian pedigree almost moved me to sell a few acres on the ranch and buy a car that would leave me in a cloud of steam on some highway between Austin and Houston.This dealership is a classy place from my first contact to the visit even though the wife would KILL ME if I spent more than 20K on a car. Back to the studio...

After 2,500 miles, about 700 of which were put on by various mechanics trying to diagnose, $1,000+…read morein mechanic fees, a $400 tow bill, and no trust in a vehicle I just spent a lot of money on, this is what I'm left with. A completely useless 6.2l LS3 Engine that Crave Luxury Auto's mechanics supposedly gave their blessing. This engine will have to be replaced at the cost north of $8,000. Overall I will have $10K invested in repairing a vehicle I purchased from Crave Luxury Auto seven months ago that was JUNK.

The Sales Rep "Dina" that worked with me went above and beyond to make Purchasing my Truck a good…read moreexperience I would definitely recommend.

I purchased a used MINI Countryman from MINI of The Woodlands as an out-of-state buyer and was told…read morethe dealership would handle registration and titling. I paid the associated licensing/title fees as part of the transaction and was assured I "wouldn't have to worry about a thing." That is not what happened. After purchase, I received little to no proactive communication regarding registration requirements. The temporary Texas tags expired. I then had to obtain a temporary movement permit while waiting for registration to be completed. That permit also expired without the dealership completing the process or clearly communicating what was needed. At that point, to legally operate the vehicle and avoid fines, I had to spend my own time registering the vehicle with the DMV myself and paying the required fees out of pocket. Only after I had already completed the process myself did I begin receiving requests for documents from the dealership and its title vendor. I repeatedly explained that the vehicle was already registered, that the original VIN inspection had been surrendered to Nevada DMV during registration, and that I was seeking reimbursement for the licensing/title process I ultimately had to complete myself. Instead of resolution, I spent months in repetitive email exchanges being told additional documents were required, including requests to obtain another VIN inspection for a process that had effectively already been completed. The vehicle itself has been great, but the post-sale administrative experience for an out-of-state transaction was disorganized, reactive, and unnecessarily time-consuming. If you are purchasing from out of state, I would strongly encourage close follow-up on registration and titling and not assume the process is progressing behind the scenes.

Omega Motors screwed me over and won't make it right…read more I bought a 2010 Mini Cooper from Victor in November-December 2019 and was so excited. Prior to going to Omega I had bought a mini cooper that was a lemon and was very hesitant to buy another one. The previous place treated me well and gave me a refund. I repeatedly explained to Victor that my biggest concern was that I didn't want to buy a car and a few months later have it crap out on me or need thousands of dollars in repairs. Victor assured me over and over again that they would never sell a car in the kind of shape and I could trust their reputation of selling high quality cars. It turned out to be the exact situation I was afraid of. My car immediately began small warning signs including rough transition shifting, excessive smoking out the exhaust, and once it even randomly died when I was pulling out of my driveway. It was also missing an entire wheel stud on the back left wheel. Most of these issues ceased rather promptly and were not expressing themselves by the time I could get it to my mechanic. Then the oil light began going on and off. It would be on for a few hours then turn off for a day repeatedly. Then check engine. When I checked the oil it was almost empty! I changed the oil and the problem only got worse. The engine fan would continue running for up to 30 minutes after turning the car off as if the engine was overheating. At that point I had my mechanic try to figure out what was going on with the oil. My mechanic called me and said the car is in such terrible shape he didn't even think it was worth working on. He said there was evidence of water or flooding damage, which was not disclosed to me! Among the repairs he said were needed were replacing spark plugs, misfiring cylinders, replacing thermostat housing under the hood, and engine coolant. He quoted me $1,200 before he could even start looking at the oil situation, which could be a huge cost after the already massive needed repairs. I called and texted Victor about this because it was the exact thing he promised he wouldn't do to me. He refused to answer my calls or texts for a week. I drove to the dealership and asked to speak with the general manager. I talked to Billie and showed him my quote on the required repairs, and Billie tried to get out of helping me saying, "I didn't buy a warranty so I can't help you." Yeah. I didn't buy a warranty because your salesman assured me that you sell high quality cars. I bought a car from you in good faith that it would be a good quality vehicle. If something small had come up this soon and it were just a couple hundred dollars to fix, it would be no big deal. But water damage, $1,200 in repairs, and THEN diagnose the oil? You sold me a piece of crap and you need to make it right. Billie, the manager, told me that he would see if his repair guys could cut me a deal and he would get back with me by the end of the day. He never called me back. I called and texted Billie for a solid week before he finally answered. He tried to send me to his repair guys but I told him I don't want to pay for repairs, I already know what the damage is and how much it's going to cost. I just want my money back. He said it's not that big of a deal to repair, you just have to have the right guys. Okay dude, so take the car back and repair it if it isn't a big deal. He tried to get out of that but I pushed harder and he said he would talk it over and get back with me that day about whether or not they could refund my purchase or buy the car back from me. I even told him I would be fine with them buying it back at a prorated sales prices accounting for the mileage I have driven it since I bought it. It's been weeks now. He never called me back. I have been calling and texting non-stop since. He is refusing my calls and ignoring my texts. They screwed me over and refuse to help me, including Billie the manager. I will never buy a car here again, and would caution everyone: STAY AWAY from Omega Motors in Conroe! Snakes without even an ounce of decency. See all pictures attached.

I want to tell you the magic question to ask. If you see an online listing for a car at Omega-…read morebefore you drive out there, ask specifically "is this a salvage title?" If the answer is something mumbled about a "rebuilt title," you have your answer. Adjust your expectations on whether the car is now priced THAT good (salvage titles should usually be reduced by almost 50% in value). The issue is we were about to drive a great distance to see a car here. We explained that we don't live in the area. We repeatedly asked him to tell us about the car. He explained that the rear quarter panel had been replaced, but that was it, and that it was the most insignificant repair. We called several times with any questions we can think of. We explained that we would be taking it to a mechanic to get a general inspection of the car's condition, is there anything he can disclose that we might expect to see. Nothing. So I would say save yourself the time and ask this specific question before you go out to visit. If you do decide to buy a car here, ask to see the title first so that you verify that it is/isn't a salvage title. Too bad some people don't have the courtesy to be a little more up front with the information.

Buying a vehicle here sucks…read more My feedback is similar to others, which likely shows consistency in the organization for parts of the process. These guys raised the price on a vehicle while us was in the buying process. This is likely due to the fact that their minimum wage workers don't really care if they sell or not and take days to respond. After I made note of this fact, the dude quit responding. Fair enough... I then called the "hot-line" and after hearing my story, lady said "Ok I'll just close this lead and let him know", and I said "that's it" and she said " yep, these are just leads" Well alright. Vroom really has turned this place into just an service-less vending machine of over priced cars. That being said- probably a good place to sell if you aren't buying.

Slow on waiting for a quote.. appears to be understaffed... But best price in town! Worth the wait!!read more

this place is great! they work with you as long as you communicate and they are very understanding…read more i have never had a bad encounter thus far and i have bought 2 vehicles from wooldlake already. they are genuine and easy to work with.

they have trackers on your car but they don't tell you, the lady in the front window is very rude…read moreand doesn't know how to talk to people honestly.