Excellent service from the showroom to the service department. I have made several vehicle…read morepurchases throughout my life, and this dealership set the standard for all others. I purchased my S580e three months ago and was amazed at the level of service this dealership showed. On the day of my purchase, I was particular with my needs, and they checked every box. My Sales agents, Anthony Surface and Sammy Mourtada, couldn't be beat. The speed and efficiency with which they do business, I was on the road with my new vehicle in the time most people spend on a lunch break. Albert in the service department is top-notch in professionalism, quality control with a great personality to boot! Lastly, the Sales Manager Nick Botusan made me a customer for life. They make places like AutoNation Texas (Purchased 5 vehicles prior) look like they are not in the same business. I wish I could give this place 10 stars.

Best dealership in area ! Super clean and definitely don't take a month to fix your car like the…read moreother one ! Albert helped out with a few things get my car ready for road again!

Buying a vehicle here sucks…read more My feedback is similar to others, which likely shows consistency in the organization for parts of the process. These guys raised the price on a vehicle while us was in the buying process. This is likely due to the fact that their minimum wage workers don't really care if they sell or not and take days to respond. After I made note of this fact, the dude quit responding. Fair enough... I then called the "hot-line" and after hearing my story, lady said "Ok I'll just close this lead and let him know", and I said "that's it" and she said " yep, these are just leads" Well alright. Vroom really has turned this place into just an service-less vending machine of over priced cars. That being said- probably a good place to sell if you aren't buying.

Slow on waiting for a quote.. appears to be understaffed... But best price in town! Worth the wait!!read more

It was quick and easy and to the point, I was fortunate enough to have such a great in-store agent…read moreto sit down and start the process with me. She took me through all the possible options in order to get the best choice for me and my wife!

Advisor and the whole the team at The Woodlands Tesla (market street) Texas, very incompetent,…read moreir-responsive and careless about customer who tried to purchase after a Demo Drive. Felt like the Inco-operative Advisor thought and made differences about the Appearance and Ethnicity and become renege, when he said anyone from our so called 'Team' would be responsive on TEXT message number if I ever need some help.. only 2 to 3 minutes late arrive and been penalized by $50 out of pocket. More than one and half hours waiting outside the showroom on a Demo Drive Return plus keep communicating on the way there but NO RESPONSE from any of them at all ! Eventually had to Pay $50 out of pocket for the meter to park Cyber Truck. Their next day text message excuse was the Advisor "Christian" had an injury... but I hope not the whole team had injury at the same time! Especially when every one has that Text Message number to update and follow. I would never recommend that location to any of my friends or family members. We have more than five Teslas in our family already.. but I have a Bad Taste left now after this incident!

I had a great service experience with Quiona & Joseph. My car needed body work & wheel repair &…read morethey did a beautiful job with good communication & customer service through the process. The loaner they provided was perfect for my needs. So happy with the process and my car was returned to me ahead of schedule, washed & looking like new. Thank you for a great experience.

This dealership has failed us again, and I want to warn others before they make the same mistake…read more During the sale, we were explicitly told by the sales team that all future service visits would be covered -- no out-of-pocket costs, ever. We have now brought the car in for a routine oil change, and the service department is attempting to charge us. This is a direct contradiction of what we were promised. This is not a misunderstanding -- it is a bait and switch. The sales team makes promises to close deals that the service department has no intention of honoring. There is zero accountability and zero integrity between departments. If you are considering purchasing from this dealership, get every promise in writing before you sign anything. Verbal commitments here are worthless. We deeply regret this purchase and would strongly caution anyone against trusting this team with their business.

I have shopped here recently, and even tho I didn't find the specific vehicle I was searching for;…read moreI was so impressed w the naturally sincere and proficient level of service that I returned to have my vehicle serviced here. I was again impressed w the natural professionalism and courtesy that this location exudes. It is very cognizant of the potential pitfalls of a service department by way of billing stressors, so they are very communicative and educational without conveying condescension or annoyance typically experienced in other dealership service departments. The atmosphere is clean and welcoming and well appointed.

Ricardo was an amazing sales person! He walked us through the process, very patient, stuck with our…read morewants and needs! Got us a great deal and walked out with a new vehicle! Very honest and trust worthy! The finance gal was also amazing, such lovely person

I would not recommend this dealership. They used the excuse of changing ownership to not fulfill my…read moreorder for a simple decal which demontrand Volvo's eventually fulfilled gladly. These employees are still being paid and do not seem to understand the connection between customer satisfaction and paycheck. For their sake I hope they do not learn the tough lesson which they have earned.

Volvo cars of the Woodlands Service group can not do something as simple as make an appointment for…read morea 50k mile service. Thank god I called before I drove to The Woodlands to get my car serviced because they had the audacity to tell me I never called on Monday and never made an appointment. I was not offered and sort of apology or any other options for a service this week. I have taken all my future business with Volvo to deMontrand in Houston and do not expect to return to The Woodlands Volvo for any future services. Always call before your "scheduled" appointment to make sure you will be attended to.

Very classy and very professional place to be !!! Lots of nice fast cars for fast rich lifestyle…read more!!! Many car lovers would love to drive this so come and check them out !! Waiting to hit the road lovely colors and different packages

Very nice staff. Really enjoyed the lovely Portofino...comfortable ride and beautiful interior.read more

This is the worst possible place to buy a car from. They act like they are willing to help and then…read moreturn around and screw you. I bought a car with a check engine like on because they said they couldn't legally sell the car with the check engine light on and to bring it back in and they would fix it. When I returned all of the sudden there was nothing they could do for me, I was on my own. Then the "mechanic" just became a detailer when I came back. Don't trust them, she was also very very unprofessional!

Will tell you how willing they are to work with you with on any of the cars problems. When you go…read moreback they will just bring up they are sold as is and you are on your own. Will tell you anything about the car to get you to buy at it. Their mechanic turns out to be just a detailer who knows things, but they won't tell you that until after the fact. Almost everything they told me before about the car has turned out to be the opposite

my service man Daniel is the best ask for me he always gets the job done!!! Every time I need…read moresomething he always see it through!!!

I recently visited Northside Lexus to support my sister-in-law with the purchase of her new Lexus…read moreSUV...and once again this dealership proved why it's one of the best in the area...she was helped by a fairly new agent...Mr. McRight...and he did an outstanding job from start to finish...he took the time to show her the exact vehicle she was interested in and walked her through all the features with patience and confidence. After the walkthrough...she took the SUV for a test drive and loved it immediately...since she already had her financing in place, the entire process moved smoothly...she was in and out in less than two hours...which is impressive for a car purchase. I've always liked this location and even bought my own Lexus here...so it felt great to see the same level of professionalism and customer care still going strong. If you're in the market for a new vehicle...do yourself a favor and check out Northside Lexus...you might drive off in your next car!!!