These people sold me a broken truck, and spent over $9,000 on repairs out of pocket…read more Conroe Autoplex kind of response to complains makes people wonder why would ANYONE want to do business with Brian with a kind of unprofessional response...you might wonder why did I spent $9,000 out of pocket- let me explain it to you 1st of all- They help me get my insurance claim denied because they didn't take pictures of the work they performed on the truck before it was fixed. Why didn't they? I don't know but sounds sketchy to me... so yes, insurance wouldn't pay for Something they didn't see get fixed, so I was stuck between loosing my truck or I had to pay out of Pocket.... They're not trustworthy dealership as they kept making remarks and making fun of "who your boyfriend is" to me as a gay male- it definitely doesn't make ANYONE want to buy from them again. Please, please, please I beg you to not waste your precious time, money, and mental health Ps, they claimed I wrecked my truck, but how come my full coverage insurance wouldn't cover it? They said it was all maintenance issues which they don't cover it...what maintenance does a brand new truck need if I just purchased the truck?!

All comments are after purchase related:…read more 1. Promised mechanic was available if needs arise. When needs arise I was told current sells took importance before my own , and they had no time to get to my needs. 2. My AC worked but the mechanic did not return cabin filters. Cabin clogged. 1300.00 bill to unclog over mechanical laziness during checking the vehicle while putting in the lot. But that is the past , here is the current 3. Oil Filter Sensor went out. I knew I could not take to him. A more professional mechanic identified that not only has this sensor gone out but someone else has been inside here taping the connector to the sensor. The tape melted. It was cheap jerry rigging labor. The sensors each cost 20.00 to 30.00. if the poor mechanic work would take pride in his work the vehicle would last longer and more importantly you would get repeat customers for more cars. I am afraid that does not matter. Sells volume and spitting out shoddy mechanic work is more important to get to the next sell , therefore hidden under the hood of the vehicle is no telling what types of preventable mechanic failure if you go with changing a 30.00 dollar part over just taping it with cheap electrical tape that will melt and not hold over time.

If you are looking for a dependable car with low mileage at a FAIR PRICEi stop by Virtus…read moreAuto.youll be glad you did I wanted to wait a year to give my honest review. well in january 2023 i bought my Acura from here. one year later not a single complaint. i love this car. it drove like a dream the day i brought it home and it drives just was well today. This is by far the most upfront honest used car dealership i have ever had the pleasure of doing business with. Hugo knew i was nervous bc i was putting nearly every dime i had into paying for this car so he gave me a 90 day warranty for free on good faith. he eased my mind. My husband and i were so happy with the dealership we came back a month later and bought my husband a Honda pilot. also low mileage also has been very dependable. 2 out of 2 cars sold to us are nice clean beautiful and most importantly dependable. thank you Hugo. We couldn't be more satisfied.

I recently purchased a 2017 BMW from this dealership and had it shipped to my home. The delivery…read moreprocess went smoothly and I did receive the title promptly, which I appreciate. However, immediately after taking delivery, I began noticing issues. The passenger-side daytime running light was not functioning from the start. Within about a week, I received a low coolant warning, and after having the vehicle inspected, it was confirmed there is a coolant leak from the oil filter housing. There is also a fault with the active grille shutter that is triggering a check engine light. Given how quickly these issues surfaced after purchase, it's hard not to feel that some of these concerns may have been present prior to delivery. I reached out to the dealership to discuss these issues and was told I would receive a call back, but I never heard from anyone. That lack of follow-up has been the most disappointing part of the experience. I understand used vehicles can come with wear, but communication and support after the sale matter. I would have appreciated at least the opportunity to discuss a resolution.

If you want a Sales Manager who respects your time ad actually gets things done, ask for Joel at…read moreCrown Auto-period! I walked in needing to buy a car for my son and somehow walked out 30 minutes later with EVERYTHING done! No runaround. No pressure. No nonsense. Joel was professional, efficient, honest and incredibly knowledgeable. He listened, moved fast and made what is usually a stressful process, feel effortless. It's rare to find someone in car sales who values your time the way Joel does. This experience exceeded my expectations in every way. Crown Auto is lucky to have him. And he did all this on his BIRTHDAY!!!!!!

this is my second vehicle purchase and I'm grateful Joel went above and beyond to assist me…read more.Willing to work out plan so that my and I had a vehicle that I wanted for the holiday! Easy process and he also has great customer services skill we felt comfortable .If you feeling discourage don't !!!I assure you they will work with you !!You also have to be willing to compromise what will work for you.

This place is awesome. Cheap good cars, free oil changes through the financing period. Excellent…read morecustomer service.

This lot sells cars at above blue book pricing and offers high interest loans and in return they do…read morenot run a credit check. They don't report to the agencies, so they don't help your credit either. They also do not make sure a car is mechanically sound before selling it. You should take the car to an offsite mechanic before you buy from this lot. I didn't and I hope you learn from my mistake. Buyer beware. The car had an oil leak that they fixed before I took possession. I had to take the car back 3 more times for the oil leak because their mechanic could not properly replace a valve cover gasket. The oil leaked on the alternator causing it to malfunction. They argued that they shouldn't have to replace the alternator although in the end, they did. The belt was old and worn, but as that is not part of the motor, they refused to replace it under warranty less than a week after I took possession. I had to pay another shop to replace it. The tires looked good, but they had been sitting for a while so started splitting. I had to replace all 4 tires shortly after taking possession. The tire shop said the tires were dated 2011. The brakes started making noise a couple of months after I took possession. Turns out the car needed tie rods, hub bearings, brakes and rotors. The lot said that the brakes were new on the car. If you buy a car from this place, you need to be prepared to put a lot of money into getting it roadworthy and safe shortly after you take possession.

BEWARE!! I purchased a Ford Fusion in April. I have had my car in the shop twice.... one for a head…read moregasket and NOW for a new fuel pump. DO NOT BUY!!

my daughter was sold a vehicle that was titled and now we are stuck with a payment for a car that…read morecan't be driven. Don't trust what he tells ya