I arrived on a whim and was taken right away. I have to say, the 2 hour full body massage is a game…read morechanger. The therapists are very professional and knowledgeable. This had to be the absolute best massage I have ever received. This location will be a monthly visit for my wife and I, they are that good

Wonderful experience at what I sense is an underestimated gem. It's located in a modest plaza where…read morethere is plenty of parking. I walked in with my mom on a Wednesday late afternoon and what luck, we were seen right away. (I'm sure you can schedule in advance if you don't want to chance it) The deep tissue massage itself was top notch. The massage therapist expertly worked out some knots and loosened some tight fibers I didn't realize needed it. The facility is clean and well maintained. The staff and therapists were all friendly and communicative. I'll definitely be back when I'm in town and even bought gift certificates for some friends who live here. Small ask that maybe was remedied right away: the spa music was briefly interrupted by commercials at the start of the massage; maybe someone forgot to switch profiles from their free Spotify (or whatever) account to the paid version. I didn't hear any commercials again so I guess someone caught that.

I love this place. Going regularly has really helped with my alignment & muscle tension.read more

I stopped into Massage Crystal on a random Friday for a foot massage and I was genuinely impressed…read more I just wanted some last minute relaxation and they did not disappoint me. I booked an hour before the appointment and I instantly received a call telling me they had to adjust my appointment, which wasn't a problem. Upon arrival there was a little wait, but my massage began within 15 minutes of arriving. The overall experience was good and the staff was very friendly and sweet. There's ample parking available. I will return again.

1 Star - Dangerous Negligence & Lack of Care My Background:…read moreI'm an internationally recognized spa industry trainer/consultant who trains spa owners worldwide. Former spa owner (15 years), published author of "Customer Service Is Not Rocket Science," and luxury travel specialist evaluating spas globally for high-end retreat guests. I literally train the industry on exceptional spa service. In all my years visiting/training spas worldwide, I have NEVER experienced this level of negligence or injury. What Happened: During my massage, I experienced a significant injury when the therapist inappropriately pulled my neck in an improper range of motion. Pain was immediate and severe. Most Alarming: Left Alone While Injured I was left on the table briefly paralyzed and unable to move. I stated this TWICE--that I could not move and was in severe pain. The owner never came to check on me. The therapist kept insisting I get ready for my next service. I struggled alone to get up, get dressed, and walk out in excruciating pain. When I reached the lobby barely able to move, the owner sat with arms crossed, showing no concern. She didn't introduce herself, didn't stand to address me, and treated the situation with complete indifference. Blame-Shifting Instead of Accountability Both therapist and owner repeatedly implied the injury was my fault--a pre-existing condition--despite: Never experienced this injury before Felt the exact moment of improper technique Intake paperwork noted no prior neck injuries This was clearly negligence, not pre-existing Complete Lack of Accountability After Injury: No accountability - Owner treated me like I was taking advantage, not as an injured paying customer Broken promises - Agreements to issue refund check were never honored No empathy - I incurred $500+ in medical expenses (doctor visits, co-pays, treatments, travel), owner showed zero concern Refund mishandling - After agreeing to issue check (my card was cancelled due to fraud alert from unknown charge from this spa), owner issued refund to cancelled card anyway without informing me Boundary violations - After requesting all communication via mail, owner disregarded this professional boundary Industry Expert Perspective: This Is Dangerous As someone who trains spa owners worldwide on safety protocols and duty of care: this establishment presents a serious safety risk. In my training programs, I teach what to do when clients are injured: Immediately check on them Offer assistance Show concern and empathy Take full responsibility Follow up to ensure wellbeing This spa did NONE of these things appropriately or timely. Instead, they left me alone, showed indifference, and blamed me for their employee's negligence. This spa would never qualify for my curated collective and represents everything I teach spa owners NOT to do. Awards Don't Equal Quality Service This spa has been voted "Best Day Spa in Pooler" multiple times, yet other reviews cite consistent customer service failures. As someone who trains spa owners on truly award-winning service: awards mean nothing without the fundamentals--safety, accountability, communication, and genuine care. Real excellence is how you treat people when something goes wrong. The One Bright Spot The only person who demonstrated professionalism and genuine customer service was front desk staff member Becky. She kept her word, followed through, and treated me with respect. She's the only reason this isn't zero stars. Bottom Line I attempted to resolve this privately with integrity. I'm a woman of faith who prayed about this situation and hoped to resolve it as fellow believers and businesswomen (I'd even patronized the owner's faith-based coffee shop). Unfortunately, I've been consistently disregarded, invalidated, and treated as an afterthought. I cannot recommend this spa. If something goes wrong--and based on other reviews, this isn't isolated--you'll be on your own. As someone who visits spas worldwide and trains the industry on excellence, there are far better options that value clients, prioritize safety, and understand basic customer service. As someone who has trained countless spa professionals worldwide and created industry standards: this is not just poor service--it's a dangerous failure of the most basic duty of care. Please be cautious if you choose to visit this establishment.

I took my wife here for a couples massage for her birthday. She has been to many spas before, so…read moreshe had a good sense of what to expect. The front office staff were very friendly and welcoming, which we appreciated. However, the actual massage experience was somewhat underwhelming for both of us. In fact, certain areas felt more aggravated afterward rather than relaxed. My wife also mentioned that at most spas, there's usually a space to sit and unwind after your session, but here we felt like we had to remain in the lobby just to drink water, which took away from the overall experience. During my massage, something was placed over my eyes that I initially thought was a towel, but later found it was I believe was the cover of the head rest. My wife did not have anything placed over her eyes, so the experience seemed inconsistent. I did leave a tip, but overall, we're unsure if we would return. Seemed a bit overpriced for what we received

Nice place. The couples massage was wonderful and the therapists were great. Found out they offer a…read morebody scrub for woman, so I will definitely be back.

We were traveling and had a spontaneous urge for a couples massage--best decision ever! We booked…read moresame-day and arrived a little early, and to our surprise, they were able to take us back right away. We've had massages at high-end spas before, but this was hands-down the best couples massage we've ever experienced. The therapists were incredibly professional, attentive to our pain points, and made sure we were completely relaxed. The entire experience was seamless and rejuvenating. If you're looking for an exceptional massage, we highly recommend this place. We'll definitely be back next time we're in town

I had a wonderful deep tissue massage here. Amazing professional therapists. Definitely will be a…read morereturn customer. Highly recommend this business.

Love this place! Excellent service and nice facilities. Will stop by every time I'm in the area.read more

Christina was amazing! She was very calming as I entered on a business call she helped me…read moretransition. She came highly recommended and I understand why! 3/1/21 My experience with Christina was great! The space was calming and clean! (I could tell she was serious about CDC guidelines) She is extremely skilled and explained aftercare in a manner that was easy to understand. I will be back!

Found Christina online while traveling to Savannah. My body was a wreck and I was in desperate…read moreneed of a massage. She had lots of 5 star reviews so that was perfect for me. Went in for a deep tissue and she greatly exceeded my expectations. Wish I could give more than 5 stars. I will be going back soon, thanks Chistina's Healing Hands Massage Therapy

Veronica is a great masseuse! She sets a good balance between relaxation and a high pressure deep…read moretissue massage. Her technique to apply hamstring pressure to convince the muscle to relax was amazing! I could feel a difference in my hips after the hamstrings relaxed a bit. LOCATION: Her office is in a professional office complex in Pooler. Look for the door with her business name, which leads to stairs up to second floor space. WAITING AREA: There is a waiting area with couches as soon as you enter. Come a couple minutes early and you can sit and wait comfortably. You don't want to be late as that eats into your session time.

Had a massage with Kimmy the other day while I was visiting in Savannah and it doesnt get any…read morebetter that! She is very professional, and makes sure you are comfortable during your massage. If I lived there, I would definitely go there every week. She was very reasonably priced and really knows a lot about anatomy - she knew how to relax all my muscles and trouble spots. Go see Kimmy - you won't be disappointed!

Ebony was absolutely amazing, so gentle and thorough at the same time. She was so professional and…read moremade recommendations for the future that I was comfortable with. The ambiance was so calming and I felt so relaxed when I left. It really set the tone for the remainder of my week.

This massage was INCREDIBLE!!! Ebony is truly gifted when it comes to massage therapy. The warm…read moretowels were the perfect bonus. I was a little nervous upon arrival after seeing it was a spine clinic and there was only one room for MBN, but oh, how I quickly forgot about that. I was able to schedule a same day appointment which was great. Ebony is extremely personable and listens to your needs. The pressure was perfect! I definitely left way more relaxed than when I arrived. I can't wait to go back!

This was my first massage and y'all she hit spots that I didn't even know I needed worked out. She…read moreis amazing at what she does!! Thank you

From the owner: Welcome to The Royal Grandeur, we are a new business specializing in Massage Therapy. Let us…read morerelieve your stress and pain. Call and schedule your appointment Today!