Great experience for my mother. The other vans unrelated to this company were in terrible shape and the drivers didn't pay attention. This van was excellent and the driver was fantastic! read more

First time was great, Yesterday used them again and Service was a mess!! Wouldn't help me get my Mom back in stairs like requested! Left her in Car Port , 85 degrees outside and Me trying to find Help! Bad Service for a Senior Citizen! read more

For the most part these guys are terrific. The drivers are great. The only complaint we have had was with one trip where the return was delayed. The main phone number is answered by an automated service that always identifies us correctly with as little as a birth date. However, once transferred to "Where's my ride?" identification is impossible without the ride ID. Keep that handy and the health plan member ID and you are golden. My 99 year old vision, hearing, and mobility impaired friend and I were stranded for quite a while in a parking lot because we did not have the member ID or ride ID available. A lesson learned. read more

I have been very pleased with all the rides I have had from "Safe and Reliable Medical Transportation". I have had three drivers (Aurelio, David and Jonas). They were all punctual, professional, and polite. read more

My driver was amazing; she was professional, yet warm and engaging. She made me feel comfortable by answering all of my safety questions and what is take to qualify as a driver. The car was clean and spacious. Our driver played the most calm ing music very low making me feel safe The day of my appointment I had two in different cities; she was there to pick me up within less than 10 minutes each time. I will definitely recommend this company to anyone needing their services. Thank you for a great experience. Glory read more

On time, very friendly, clean car! Definitely would recommend! If you need specialized transport, check them out! read more

Even though I received way too many confirmation phone calls leading up to my scheduled trip, they arrived even a few minutes ahead, which turned out to be ok, since I had slightly underestimated my check-in time needed and turned up at the wrong building for my procedure. All good, because the driver, David, stayed at the drop off (as requested, since there was some confusion for me from the hospital about whether he needed to actually come in with me--and he was prepared to do so) and shuttled me to the correct building and, when my recovery time went VERY long, had sent repeated messages to me asking for updated pick up time, which let me know that someone was paying attention and waiting for me. Under the circumstances, very nice. After pick up call to the service, I received updates on their arrival so the hospital nurse could time wheeling me back out for transport. The only downside is that, for the distance, it is of a pricey trip. But, when needs must it is very nice to know that the service is available and, as their name says, both safe and reliable. David was genuinely personable and good conversation along the way and seemed absolutely on top of things and concerned with my well-being and service. read more

On time could Customer Service confirmed appointment great service Customer service customer service customer service read more

WOW!!!! I have to rely on medical non-emergency 'post-op' transportation more often than my insurance allotment allows! (lol). I gave up on All the available options! All had the same issues....Arrived Late, Arrived 30+ minutes early, yapping on the phone "on speaker" the whole way, dirty old vehicles and my favorite.....The cars/vans all STINK of wet ashtrays and cigarettes smoke. But today's ride (I had no involvement in booking) Blew Me Away and Blew all the others out of the water! Lovely newer, spacious, clean, fresh smelling car...PLUS a beautiful in (both spirit and appearance) amazing Driver 'Wayne'. "She" is an A+ Driver, A+ Personality, A+ Listener and A+ Conversationalist, and funny! If I'm guaranteed SAFE & RELIABLE Medical Transport, they have a lifetime of my business!!! read more

The company called 24 hrs before appointment to confirm. The driver was prompt. He was polite, professional, kind. The van was spotless. Highly recommend! read more

Is the a 1/2 star? Scan Health Insurance was supposed to have arranged a medical transport from Huntington Beach to Hoag Hospital, then another Med Transport back again from Hoag to HB . The 2nd driver came from this company and was OVER one hour late to pick me up after repeated phone calls and it was not a medical transport .Friends, THiS is what the inside looked like. It's one thing to be of modest income, but it's pretty disgusting to approach your work and clients and disrespectful with this business model and work ethic. I don't care what the owner has to say about this. Maybe Scan wasn't specific and they sent Uber Health or whatever . But this ain't healthy There's absolutely no excuse- I couldn't care less about one . Tomorrow, I'm calling my Scan Health Insurance. To be fair, "Your Mileage May Vary". Cheers. read more

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The drivers that were assigned to take my mom to her medical appointment were punctual, professional, and friendly. The vehicles were clean, and the wheelchair lift functioned perfectly. I was able to accompany my mom, which was vital since her ride with another company was the complete opposite in every way. It's an important service. Definitely recommend. read more

I love working with Jonas. He is super reliable and is super easy to work with. He is the best way for me to get to the airport and back.

I've been a caregiver since 2011 and I've experienced a top notch transport care with this company. Jonas has been a great help to us. He's very hands on to the patient and he treated my patient as if it was his own. I highly recommend this Non Emergency Medical Transport here in OC read more

Another great ride! David has been our driver several times, and he is always on-time, courteous, and helpful...

Ricky was my moms driver and picked her up from dialysis. He was fantastic! Very caring and was very personable, drove safe. He even showed my dad a few tricks with my mom's wheelchair. The experience was great! read more

Safe and Reliable brought me home from a surgi-center after surgery to repair a broken ankle. They had to bring me up a tall flight of stairs to my 2nd floor bedroom. The scheduler was kind enough to send me a photos of their "stair chair", which worked smoothly and efficiently. The driver was on time, kind, and paid attention to every detail. I could not have made it home without them. read more

We've had an extremely disappointing experience with Safe and Reliable Medical Transportation. My husband was left waiting for two hour after his medical appointment. The driver is supposed to wait until the appointment is done, but instead is dispatched elsewhere. The drivers have all been very nice it's the company's organization I question. Why they don't send another driver is beyond me. To make matters worse, the dispatcher is unprofessional, talks over me when I call, and is very difficult to understand, which only adds to the frustration. Plus I hear children in the background screaming. This level of service is unacceptable, especially for people relying on transportation for medical care. I cannot recommend this company to anyone who values timeliness, communication, or basic dependability. read more

David's a great driver, he's always driving safe. Always makes sure the students get home safely. This is what you call a safe and reliable driver. read more

I used their service on Friday to get to the doctors office. They were on time and had a spotless clean vehicle. He was an excellent driver. He walked me up to the door and opened it so that I could get my walker through easily. read more

A truly professional service and understanding transportation home after a very critical medical procedure. Thank you for your compassion and caring. read more

We appreciate Eunice Reyes' help and punctuality. My husband and I always use Safe and Reliable transportation. Thank you.

The dispatch is efficient and the driver is friendly. I had a pleasant riding experience.

Romeo was a very pleasant driver. Very safe, very smooth and very considerate of my needs. A+ driver.

They said to be ready an hour earlier than my appointment, but arrived an hour & a half earlier. The driver was nice & waited for me. Took me to my medical appointment and back without any problems. The vehicle was clean & ran well also read more

Consistently late. I'll contact the corporate office and report company to Medicare. Also telephone agents have heavy accents and difficult to understand. Is this company in the United States? read more

Horrible experience! Do not use this company if you care about your elderly family members. I was told that I did not have to schedule pick up, that all I would need to do is call once I was ready for my 87 year old dad to be picked up after his appointment and they would be there between 20-30 minutes. We waited for an hour and a half and the driver showed up at the wrong building. Mind you they had the address already from when we were dropped off. The driver was annoyed that he had to move the vehicle to the correct location. He did not apologize or greet us one he was at the correct address. The service states they will text us once they are on their way to pick us up, this did not happen at all. I made 3 phone calls for pick up and all three times I was given first 40-50 min, then 25 minutes then 10. DO NOT USE THIS SERVICE! They are getting insurance money for a job they are performing inadequately. read more

Safe and Reliable MedTrans - Never use this service! - Medical Transportation Near Me - Laguna Hills, California

Our first encounter with Safe and Reliable Transportation was outstanding. Our driver, Jonah was very polite and accommodating. We appreciated the courtesy and professionalism. Looking forward to our next experience. Highly recommended. read more

On time, driver so kind and helpful. Van super clean and comfortable. Recommended by doctors office and at surgery center receptionist said they are an excellent service. Will definitely use again read more

ricky was amazing! very friendly and was very helpful! would ask for him again as a driver

I cannot stress enough how impressed I am with Safe and Reliable Medical Transport. The vans are new, clean, safe, and extremely reliable. The drivers are exceedingly helpful and courteous. We use my father's Scan insurance for his wheelchair transport and this company is the only one I would recommend. read more

We use SAFE & RELIABLE for my handicap son going back-and-forth to school. They are not reliable at all. every other day, they became of very late from school 45 minute after the actual time and my son back home crying and stressed from the long wait time he waited on the street. I totally don't recommend SAFE & RELIABLE Transportation read more

Thank you "Safe and Reliable Medtrans" for your superior service with my Mother's move to her new San Clemente home on Saturday. Your attendants were caring and professional with their service. I will recommend "Safe and Reliable Medtrans" to everyone needing their loved ones transported. Thank you, read more

Safe Reliable Med Transport was punctual and courteous. The driver, Jonas, was a very careful driver. I recommend the service highly. Dr R read more

Transported my husband all the way from Angel's Camp home to Los Angeles. The two associates were super friendly and nice.

Great transport company. I know a lot of people may not like them but they try hard and are "safe and reliable" - pun intended.

This company has been nothing but amazing! We took advantage of my husband's SCAN plan benefit for transporting him to his many medical appointments over the past two months. What a lifesaver! When he became more dependent on his wheelchair, especially after his surgery, and I couldn't get him safely into my vehicle anymore from the house (we have so many steps!), we discovered Safe and Reliable and we have been so very happy with this service. Jonas is our guy, so kind and so helpful, always going above and beyond to make sure hubby and I both got to his therapy appointments and doctors visits safely. Texts and phone calls from the dispatcher kept us up to date so we knew exactly what to expect. Unfortunately we have run out of our designated quota of rides through SCAN, hoping we can find a service that even begins to compare with the efficiency and service we received from our drivers Jonas and "Superman" and all the dispatchers. Thanks to all of you and hope we get to see you next year, that is unless hubby is back to baseline by then. Best door to door service ever! We will miss you, many thanks. read more

We've been using SNR for several months now to get my 90 year old mother in a wheelchair to and from twice weekly physical therapy appointments, and for other medical appointments as needed. One of us rides along with her to each appointment. The vans are clean and in good condition. The drivers are professional and typically on time. The dispatchers are courteous and check in via phone call a couple hours before each appointment to confirm the ride. Receipts are promptly sent to my email. We appreciate the good communication and overall service. read more

Car sitting outside Providence medical bldg. Driver was SMOKING! The smell walking by was so strong of stale smoke. Not a good choice for anyone, especially those with health conditions. read more

On time and great drivers. I do recommend them, especially if it's a last minute call, they do their best to accommodate . Appreciate it. read more