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    Safe Step

    1.0 (2 reviews)
    Closed Closed
    Updated 3 months ago

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    6 months ago

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    3 years ago

    These are very expensive walk in tubs in 2023.From a $20,000+ soaker tub,with no jets to a $26,000++ with jets and other options.

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    Waterscapes Backyard Resorts

    Waterscapes Backyard Resorts

    1.0
    (3 reviews)
    2.4 mi

    Waterscapes overcharges and under-delivers. Whatever estimated dates they give you, at least double…read morethem if you're trying to get something built or serviced. A lot of their business comes courtesy of builders. So they feel like they can keep getting away with poor quality and service and charging outrageous amounts for their sub-par work. All while their employees and contract workers are disgruntled and underpaid and overworked. That is how you get poor quality and long times for anything to get done. If they build a pool for you, don't be surprised to find mistakes that need to be fixed (especially with how the equipment is set up). They will agree to do a fix and not show up or when they show up they claim nothing is wrong. We had to pay another company to fix issues that Waterscapes should have under done warranty, especially after the equipment specialist at Waterscapes left us with dangerous issues he claimed were normal and to leave it. Wrong! Definitely don't go with them for pool maintenance or cleaning because it's unpredictable and unreliable. They're cleaners are limited on time and training. They don't properly test or balance all the necessary chemicals (there's more than just chlorine and PH). Health issues folks. This company USED to have a good reputation in the area. It's seriously degraded over the past few years. Now they are just too busy doing low-quality work while they rake in the cash by doubling their prices every couple years. Too much work, not enough good workers, poor customer service, and disgruntled employees. Recipe for failure (especially for the customers). They specialize in making and breaking promises starting at the top of the company and all the way down. You have other choices. Do yourself a favor and pick someone else or seriously reconsider even doing a pool. Already under contract with them? Try to get out of it or at least don't pay in full until everything is completed to your satisfaction.

    Looks like I got similar treatment to Mitch here. I called Cover-Pools, a company based out of…read moreUtah, as I was interested in their product. They kindly referred me to Waterscapes as their local Nashville dealer. So after calling and speaking with Faith, I asked about how I could possibly purchase and install that specific product. She takes down my number and says Andy will call me back. I never receive a call from Andy, but Faith calls me back the next day saying that she spoke to some manager or whomever and they WON'T BE TAKING ON ANY NEW BUSINESS. Confused, I said, "do you know anybody else that installs this product in the area?". Faith seemed to think that was an odd question, like "who's this friggin guy asking for help? What am I? Some sort of customer representative for a pool company?". She certainly wasn't interested in providing me any sort of helpful insight, and I'm pretty sure she was delighted to hear me say "okay, thanks for the help. Bye." My best guess is she had a pretty sweet game of Candy Crush that she had to get back to. So there you have it everybody. Waterscapes doesn't need your business, nor are they interested in helping you because their current business is just treating them tooooo good $$$$$$$!!!!! Best of luck with that model of customer service. I'm sure it will provide many future years of sustaining, profitable business.

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    Nashville Zoo exhibit waterfalls and natural river feature by Waterscapes Backyard Resorts.
    Nashville Zoo exhibit waterfalls and natural river feature by Waterscapes Backyard Resorts.
    Waterscapes Backyard Resorts
    Waterscapes Backyard Resorts

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    McMillion Pool Company

    McMillion Pool Company

    2.8
    (5 reviews)
    0.9 mi

    Seemed disorganized and unprofessional. I talked to Mike on the phone and scheduled an…read moreappointment for 3 weeks out to discuss converting my liner pool to gunite or replacing the liner. Over the next 3 weeks, I received several texts from Mike which made it clear he had lost the appointment info, and each time reminded him. After clarifying and confirming a date and time, Mike did not show for our appointment. He responded to a text the same morning (after the appointment time) saying he could not make it, and could not schedule any more liner replacements. How could you hire someone for any significant work, if they can't keep an appointment straight and show up?

    Mike and an assistant came out to assess my pool's needs and was initially very impressed by him as…read morehe appeared to be very knowledgeable and a straight shooter. I requested that he follow-up on his previously provided verbal estimate with a written estimate and planned to contract with him for the job. After hearing nothing for 4 days, I called and left a voicemail that was never returned just as were 4 more voicemails left over the next two weeks. Finally, I left a message telling him that if he had some professional or personal issues that precluded his doing the job, that would be understandable, but I wanted to close the loop and he never responded. You never know what issues people are dealing with, but based on my knowledge at this point and experience with McMillon Pool Company I certainly would not recommend them.

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    McMillion Pool Company
    McMillion Pool Company
    McMillion Pool Company

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    Safe Step - hottubandpool - Updated August 2026

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