Let's start with the hike in storage rates overnight. It was jacked to an additional $60 per/mo. to…read morea total of $160. for a 10' X 10' with little notification. I was stunned and angry. I called Bob on Tamiami and he calmed my nerves and asked me to wait for his call back later in the day. He new I was pissed and remained calm and businesslike. He explained the increase but insisted that we could work it out. Well, he did and with poise like a Roman guard. Thank you, Bob.

I had a great experience with Colin and Bob at Extra Space Storage. Colin was super helpful and…read morepatient, and Bob answered all of my questions. The place was super clean, and I would highly recommend it.

We needed a climate-controlled storage for about 6 months after moving from Key West to Fort Myers…read more Public Storage seemed to offer the best combination of cost and convenience, but the closest one to our temporary location didn't have climate-controlled units there, so we chose the next closest, this one at Kelly Road. They have a substantial number of units in four separate buildings, all seemingly climate controlled. Our movers rolled in to the yard (it's all fenced in and gate controlled) and were able to quickly get unloaded and store everything away. Chris was on the desk when we went in a day before the movers were to arrive, and he handled our registration contract quick and efficiently. The property is very clean. They offer a variety of packing materials and other things relating to moving and storage. We can recommend this location without qualification.

as usual, yet another trying to swindle people with insurance. I have plenty of insurance…read morecoverage. I confirmed it with my insurance company, which is Allstate. I had to jump through hoops to cancel the insurance with Public Storage. It took me over an hour to find the segment of insurance on the Public Storage app. I was finally able to cancel it and took a snapshot of the verification because I know these people at Public Storage will probably try to cheat me. I smell a class action lawsuit, Public Storage!

Were with Metro for 10 years. Ian hits. They supposedly sent us a email letting us know that we…read morehad one month to get our contents out or it would be thrown in the trash. Funny we got all emails promptly that wanted their monthly fee but by the time we requested the email ,that was not received, we had like 20 days. In that 20 days we went to the unit several times to take carloads of stuff and each time we received a email that our account was closed and they would be clearing our unit. We finally got this removed so we could get our stuff out the last day. ALSO DON'T BUY THEIR INSURANCE. GET FROM SOMEONE ELSE!

I have called Metro Self Storage on Summerlin Road in Fort Myers multiple times trying to pay my…read morestorage fee, but they refuse to take payments or update credit card information via the phone. The website they tell me I must use to pay and update my payment information has been down and will not allow me to update my credit card. When I call the corporate office, they acknowledged that the website is not working properly and that many customers are having trouble paying their fees. Their only option is to come in or I will be assessed late fees. They acknowledged the fact that I work out of the area but refuse to understand why I am unable to come in and pay in person. I have now made seven phone calls, sent emails and tried countless times to pay them via multiple methods but they refuse to take my payment. To threaten a customer with fees and tell them you are denying them access to their belongings because you refuse to accept their payments over the phone and your website is down is ridiculous. Judging by the fact that previous reviewers have been having the same issues for the past year, it sounds like management is more interested in scamming customers into late fees than actually taking payments. If you're looking for storage, stay away from Metro Self Storage on Summerlin.

Cube Smart is excellent with everything customer service hoes above and beyond. excellent. Andy H.read more

Tried to raise my rate over $100 a month. This should be criminal. I'm not sure any others are…read morebetter, but sure going to find out.