I had to replace my windshield due to a crack thanks to a rock hitting it on the freeway. I was able to make the appointment online and take care of payment. There are several payment options available. I chose to take the car to them. The shop was clean. The staff was friendly and attentive. The only drawback would be the amount of texts and reminders. It's a bit of overkill, imo. Their work was great and would definitely recommend. read more

My parents had their windshield replaced and since I own the vehicle now, your company will not stand behind their workmanship. The adhesive used to secure the plastic mirror housing has failed due to poor workmanship or materials. Safelite offered no solution except go somewhere else because I am not the original owner. This is definably not the way to offer a solution for your mistakes. read more

I would never recommend this Safelite or any other Safelite to anyone! I called to schedule an appointment. Cool they'll be out on Tuesday from 12-5. On tueday, they called to tell me my appointment was moved to Thursday because the installer called off. Thursday morning comes along, we call to confirm the appointment and they tell us everything is good and they'll be here this afternoon. 2:30 rolls by and we call Safelite for them to tell us the installer cancelled! Wtf! Cancelled twice and the second time I had to call them to tell me he wasn't coming! Worst thing is you can't even talk to anyone from the Safelite facility that's working on your car. You talk to some random 800 number person who barely speaks English. What a joke for a nation wide corp to run a business like this. Save your money and support your local mom and pop businesses who are way cheaper and treat customers way better. read more

My experience was extremely disappointing, not because something went wrong, but because of how poorly the situation was handled afterward. At my first appointment, the replacement window was scratched, so the installation had to be rescheduled. I was then given the wrong date for the rescheduled appointment. I didn't discover their mistake until I actually showed up. I was eventually given a third appointment. Because of the repeated inconvenience, I specifically requested that a manager contact me. No one ever did. When I arrived for the third appointment, I again asked to speak with the manager. After waiting an unreasonable amount of time without anyone coming out to speak with me, I left. There was also an unnecessary issue regarding calibration. I was told my vehicle needed to be brought into their shop for calibration, when in fact my particular make and model year does not require calibration. Had the information been handled correctly, the mobile service would have been much more convenient and would have saved me three trips. I completely understand that mistakes happen. That's not what bothers me. What bothers me is the lack of communication, follow-through, and respect for my time. A good company can make a mistake and still leave a customer satisfied if they take responsibility, communicate, and make an effort to correct it. Unfortunately, I experienced none of that here. After multiple appointments, incorrect information, and an unanswered request to speak with management, I simply felt that my time and business were not valued. I would recommend looking elsewhere. Try "Auto Glass Now" and see the difference in customer service. Oh, and please don't respond with your normal: we're sorry this is not how.... Or please contact us at.....Or we want to make this right..... That's all too late now, and too generic. read more

I got a chip in my windshield and knew I needed to take care of it before it spread. I didn't want to deal with a full replacement, so I booked an appointment online and was able to get in within a few hours. After submitting my insurance, everything was handled for me. The technician walked me through the process, finished the repair in about 30 minutes, and the result looked better than when I arrived. Excellent work. Highly recommended. read more

I had warranty work done on my 2014 Chevrolet Malibu. The technician, Roberto was on time, polite and very professional. He was done in no time at all. Cleaned the new windshield inside and out. Awesome job! read more

I made an appointment with Safelite last Tuesday, for next Monday, and today Saturday Jackson from Fairfield Ca Safelite Autoglass decides to call me on a Saturday to provide instructions that I will need to have BEFORE Monday at 7am, which will be impossible for me to get ready to that time. A Simple question: why did nobody say anything to me on Tuesday, or Wednesday or Thursday or Friday when I might have had a bit more time to get the car ready with your REQUESTS... no, you wait till Saturday to tell me what I need by Monday morning at 7/am. Profesional? Not even close. Courteous? Absolutely not! I'll call Farmers and find BETTER OPTIONS THAN SAFELITE AUTOGLASS. Solution? Or simply a suggestion, when someone makes an appointment days ago and you have specific requests, please communicate with your customer Earlier, PLEASE. read more

Everything went well but the wait which was no fault of Safelite. They gave excellent service...I went out the door with perfect glass that they replaced on my car. They followed up with me afterwards. No complaints here! read more

Anthony was great. Very thorough explained everything. Sadly, I've had quite a few damages and had to have my windshield fixed due to small chips from driving on the freeway but each time the service has been great. I highly recommend this place if your insurance will send you here. read more

I took my car in on Saturday, 4/2, to have the front windshield replaced. When I returned to pick it up, I was told they couldn't recalibrate the camera and that this is a common issue with Acuras when using aftermarket windshields. Why wasn't I informed of this beforehand? The guy in the front mentioned he filed a claim with my warranty policy. I called the shop directly on Tuesday and nobody picks up the phone! I then contacted my warranty provider for an update only to be told there was no record of any claim filed on Saturday. This is frustrating. After reading Jessie's review, I better not have the same issues with my cameras not working and only them to say we will try to do better. Ridiculous! read more

Great customer service! Edgar was very professional and answered my questions. He was thorough with the details to my car and I was out in no time. Clean waiting area, ample seating and decent value for the service read more

Terrible service - will not guarantee work. I would l not return, nor would I ever recommend anyone come here. Shit quality of work and will likely damage another part of your car for which they will refuse any and all responsibility. That's what happened to me... The glass installation technician broke the plastic triangular plastic corner trim that separates the rear passenger and quarterglass windows during the 'removal' of the crash wrap they applied to my window, or so they say... Despite the technician's apologies and promises, not a single manager called me back about the broken trim. Instead, I followed up with the store on my own and they they said that their disclaimer form, which they make you sign before you can actually receive any service, exempts them from liability of their screw ups - if not explicitly installing glass. Worst part is they had the nerve to charge the full amount of my deductable - not even at reduced cost or reimbursement for the damage incurred to my car. Go to a place that will guarantee their work. Not sure how AAA agrees to work with these guys knowing that the quality of their work is just so very dissappointing. read more

Safelite AutoGlass - Broken corner trim "glued" back together... - Windshield Installation & Repair Near Me - Fairfield, California

See all

This appt was coordinated by my insurance company. I had a positive experience from the booking of appt, through the reminder process and up to our replacement today. We had an early appointment at 8 AM this morning. We arrived early. We were let in a couple minutes early before 8 AM which was fine. The receptionist was friendly and helpful. We were assigned to our specialist Lavosia. He was very helpful and orofeasional. He completed the intake of our vehicle and got us out of there very quickly. He called me after less than two hours and informed me by text that the car was completed. We picked up the vehicle. Everything looks to be in good working order. The receptionist helped us at the end of our visit receive payment, provided warranty information and provided all information we need in case we had any problems with the windshield replacement We are very satisfied with the service receive today. If I find that we're experiencing anything negative. I'll make sure to provide an update, but so far we are at five stars thank you. read more

Called the main number to make an appointment for a Sunday drop off. They said that there was a key drop off box. Got to the office on a Sunday, and there was nowhere to drop the keys off. So, with my personal experience and the recent 1 star reviews and the really recent review with the Mercedes Benz being ruined- no thanks. I ended up going to the Mercedes Benz dealership to get factory windshield parts and a bit more professionalism. read more

I had a great experience with satellite. Lots of appointments reminders and status updates. My tech was very professional, timely and answered all my questions! read more

We couldn't get past the Indian call center to get an appointment, so we just dropped in. This site didn't have availability to help us out. The guy on duty was fantastic, he put a patch on our chip and made us a same day appointment at another Safelite on our path. The Safelite in Santa Rosa also had a fantastic customer service attitude and was a fantastic stop. Got our star fixed before it could spread and destroy our wind shield. The big down side is there is no way to reach a human at the individual stores to get an appointment or answers. The number only goes to a messed up Indian call center. Even after clearly explaining I want a chip repaired today the guy wasted my time and quoted me for a windshield replacement next week. Complete waste of time to talk to the call center. I recommend dropping by the Safelite location and making an appointment in person read more

Took out vehicle on due to insurance company recommendation. Should have read reviews first. After it was there literally a full day they asked us to come get it 10 minutes before closing. Although they had it since 9 they didn't start working on it until 1:30. When we went to pick it up and drive away noticed wires hanging out and rear view mirror had gaps in it and wasn't sitting flush on windshield. The guy we had got upset tried telling us it's how it's supposed to look as though we are stupid. Had to get the manager out she agreed it wasn't okay. Told us it was the glass and to come back the next Saturday. We brought it back and they replaced and it all went very well. They barely had it two hours second round. Very glad it ended well but it shouldn't have been such an ordeal and we shouldn't have had to get a manager involved read more

Scheduled a 7:00 AM appointment for 2/1/25. Arrived at 6:55 AM--only car in the lot. At 7:00 AM, I called the store because the doors were still locked, no answer. Waited until 7:02 AM--no one showed up to unlock the door. I notice a sign on the door that says the open at 8:00 AM so I leave, assuming it was a system scheduling error. Annoying but no biggie. Returned at 7:55 AM--lights on, two people inside. Explained the situation to front desk, but was refused service for "missing" my appointment. No apology, just told I could leave my car and maybe they'd fit it in. The employee even claimed the door was unlocked and lights were on earlier, despite my headlights clearly illuminating an empty, dark lobby. After explaining this to him he says, "oh maybe it was 7:03." Starting to feel like he waited for me to pull away before unlocking the store. No accountability, no reasonable solutions, --just a shrug. Would've been happy with an acknowledgement of the mistake and a rescheduling. Horrible customer service. read more

Appalling customer service. I dropped off my car at 7 AM and was called to pick it up at 5:30 PM. Upon arrival, I was told to wait a few minutes for the pick-up. While waiting, I noticed the reps were rushing to finish my car, which still didn't have the glass installed when I arrived. Upon inspection, I found that screws for the plastic trim were missing. After I pointed this out, they installed them. Further inspection revealed scratches on the brand-new glass. The rep acknowledged the defect and informed me that they would replace the glass under warranty. An hour after I arrived to pick up the car, I was finally on my way. I was rescheduled two weeks later for the warranty replacement. When I arrived at my appointment time, a rep greeted me and asked if I was dropping off the car. After realizing it was a warranty replacement, he wanted to inspect my dirty windshield, stating that he needed to determine if it qualified for replacement. He then disappeared. Eventually, I was able to drop off the car with another rep who took my keys. A few hours later, I received a call informing me that the replacement would not be made. Now, I am left trying to either get my money back or secure a new windshield. read more

Avoid at all costs wouldn't trust these morons to change a lightbulb. Made a home appointment 15 min before the end of 4 hr window they call and say has to be done at the shop, like it was a surprise car. read more

Roberto was a very good service technician. I was fast and efficient in all his work. I am very happy for his services rendered. Will definitely let others know how good Safelite auto glass are. I highly recommend them read more

It was a small chip on the windshield, no bigger than a nickel. The work was done when I was away from the car - we opted for mobile service - and it looks as bad or worse than it ever did, if the repair was even done at all. I followed up via form email and the next day they assured me the chip was repaired. But windshield was just as dirty around the chip as it was when I left it. If the work was done, it looked like crap. I could've and should've ordered a kit from Amazon and done it myself. Bc if the crack is now filled with epoxy, then it's going to look like this permanently. I realize you can't remove the look of the crack completely but when I say it looked as bad or worse than I left it, I mean it sincerely. The pictures on their website should have the before picture in the before AND after pictures. Very unhappy with their work. read more

Safelite AutoGlass - This is the AFTER photo. With after-photos like this, who needs before-photos? - Windshield Installation & Repair Near Me - Fairfield, California

I made an appointment online for a windshield replacement for our daughter's car. Safelite had replaced the windshield in December, just 4 months ago. We read the replacement details, and it surely seemed that we could have the glass replaced under warranty, especially because we could not feel a nick or see one on the glass... But, surprise, they found one! We drove 2 hours to get this done. We attempted to communicate with a human being, but this company is all automated. Even the chat I had was with a robot. During the conversations that day, we were given information we never had not had before. We could have paid extra for "dealer quality windshield", the original glass. No one ever told us that. So, unfortunately, we had the Safelite glass, deficient in quality, which appears to not withstand a grain of sand. We never could see the "mark" or "nick." We do not have the "Safelite training." The staff was kind, respectful and well versed in regurgitating the company line. All to say, consider carefully before using Safelite. It feels very much like a scam, and we really wondered, is their warranty ever honored? Never again! read more

Safelite AutoGlass - Cheap glass? No mark, but, somehow, they found one, and so the warranty was void. Beware! - Windshield Installation & Repair Near Me - Fairfield, California

A rock truck on the freeway on a windy day resulted in a lovely starburst crack on the lower passenger side section of my windshield. The Fairfield Safelite location scheduled my appointment quickly and repaired the damage. It took about 30 minutes and I can't even see where the crack I located anymore. They did a great job and the staff were friendly and professional. I received sufficient reminders and information on what to expect. The young man who fixed my glass also reiterated the same information when I arrived. They have earned my repeat business and I will recommend them to friends and family. read more

To start with the actual service to replace my window was great as they came to my house. But I made an appointment on Friday at 10 o'clock at the shop in Fairfield. I got there and the wrong window was ordered which they had to get a me a next day appointment at my house. Once they got to the house the window replacement was just fine. The company sent me an email stating $286 was the amount I had to pay. The technician at my house said I owe 370. I said I will not be paying that much because the email sent to me said 286 so he reduce the price down to $300 which I believe was fair. read more

Safelite AutoGlass - Office area - Windshield Installation & Repair Near Me - Fairfield, California

See all

About 2 weeks ago a cement truck hailed rocks and cracked my front windshield. The cement company advised I go through Safelite for my repair at their company's cost. I had called Safelite right away to get a quote and scheduled an appointment. The representative who took my call stated my cracked windshields condition was a safety issue and I needed to have my safety features recalibrated during my replacement. Upon hearing that my windshield was now a safety issue, I scheduled the soonest available appointment, which was Saturday July 15th at 11am. The day of my appointment 7/15, at 10:47am I received a call from my technician EDDIE who stated my windshield came in defective and a bracket was broken and they couldn't install it. Mind you, I had just pulled into their parking lot. Eddie then handed the phone to a woman who repeated what he had just said, that they couldn't replace my windshield and I needed to reschedule. I asked to speak to the manger and was transferred to Sandra the shop manager. Sandra apologized profusely, and stated my new windshield would be in Tuesday/Wednesday.. and ensured me that my windshield would be received before my appointment and inspected for quality to make sure this mistake wouldn't happen again. Her and I discussed my schedule and rescheduled for next Saturday (today) at 3pm. I arrived to the shop today at 2:40, I checked in at the front desk with Aurora who informed my technician to Robin that I arrived. Robin told me once AGAIN that my windshield came in defective and the bracket was broken.. They got the shops assistant manager and Sandra wasn't in. I was informed that my windshield came in at 6-7am and wasn't even looked at until I came thru the door at 2:40pm.. they had almost 9 hours to notify me and they neglected to do so one again. This situation could have been avoided not once, but TWICE ! read more

I had a rock hit my windshield and went to Safelite to schedule a windshield replacement. The next available appointment was a few days out. The day before the appointment they canceled the and said the part is not in. Would be coming in real soon 24/48 hrs and would reschedule. days passed and no call. I went to the company and asked if it was in since I rescheduled a new appointment They said that it was in transit but would email me asap. Called again this pm and they said they would have to reorder and it would take 5-7 days. Finally called back an said the glass came in. Nice people , poor phone automated system. read more

I should've never came to this one. I should've went to the one in concord. Came here to replace my front windshield, not only they took an ENTIRE day but once I came to pick up it was cracked and they said they're going to replace it. Oh and not only that but a piece of my front windshield came off and the young man said it wasn't really necessary. EXCUSE ME... HUH WHAT DO YOU MEAN. Why else would it be installed there then??? My boyfriend put it back for me. Anyways, I really didnt wanna come back as I'm very busy and I'm a mom. They should've gotten it right the first time. Seem like very careless people working there. Came back the second time and LORDDDD.... let me tell you, not one not two but at least 4 people were complaining about how they messed up their order or their windshield wasn't replaced right. I was nervous for my car but my insurance told me to come here. But once I picked up my car everything was fine UNTIL I started to drive. I keep hearing this cracking sound like it was about to crack and the windshield is definitely not like my original look like very cheap version. I thought the sound will go away but it's been weeks and hasn't. Anyways, fast forward to 4 weeks later (yesterday) and my front rear view mirror was loosen they didn't tighten it hard enough. Had to drive ALL the way back for them to tighten it back up for me. Luckily the young man that helped me that day was kind and really fast. read more

Shoot out to Anthony who helped install the back window of my Ford F150 and answering all my questions. So long story short. Waiting for a little over 2 months to get this glass replaced. 5 cancelled appointments for wrong parts orders even though I put in my vin to get correct glass. After expressing my concern a few weeks ago and talking to the manager at the Fairfield store the correct glass was ordered and confirmed a few days before appointment that the dealer said it was correct glass this time. Finally it's installed and works and looks fantastic. Shoot out to the manager I spoke with but didn't get a name. read more

Safelite AutoGlass - Rear glass from inside - Windshield Installation & Repair Near Me - Fairfield, California

See all

Worst experience ever dropped my car off at 9 AM was told it would be done by 5. They never even started on the vehicle until 445. Got no updates throughout the day a long time Safelite customer and I always would get updates through the other locations of Safelite. I will never take my car back to this place and I do not recommend you take your car to this place. read more

Update lots of loose interior panels that I had to reclip myself, also exposed wiring from rear view mirror not put back to its original state and very dirty interior from windshield replacement. Owner stated for me to contact them but there's no way to contact them through yelp. read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - Fairfield, California

See all

Very very disappointed. I'm not sure what happened over the years but this place is completely unprofessional. My fiancé had his window broken & his insurance referred him to this safelite location. At first I was happy, I told him he would be in good hands because they took care of me years ago. I was wrong. They set an appointment window for someone to come out and repair today between the hours of 1pm-5pm. We took the day off work so that we could be present for the appointment window. Just 5 mins ago, we got a call from TJ saying they are waiting for a part from the warehouse & are unable to fix the window. HOW?!?? It makes no sense to me!! If they didn't have the part, why didn't they call us ahead of time?!!? Why wait 30 mins into the appointment window?!?!???!!! Not only is the window still busted, but they gave another estimated appointment for Friday. We've already waited 5 days for today's appointment, now we need to wait an additional 4 days to get this taken care of?!!?? This is ridiculous. I don't understand how this is a customer service business....they have no empathy or sense of professionalism. Please be aware that they cancel last minute & care less about your time. I asked to speak with a manager, and I was given a random phone number without the name of the manager & no voicemail box. Unacceptable. read more

UPDATE 3/17: After dealing with Safelite for over A MONTH, they have ultimately decided that they will not be taking responsibility for my car's issue DESPITE the fact that my car was working 100% fine before their techs on their hands on it, and all of a sudden after they change my windshield, all my warning sensors are going off in my car. If that isn't proof enough for them then idk what is. They DO NOT care about their customers and they are incompetent in their work. They had to GOOGLE the issue with my car and they called an outside tech to diagnose my car for them! Even though all this time, my service advisor at Honda (who Safelite sought out for the ORIGINAL diagnosis) told them what needed to be changed. All they needed to change was the harness and what did Safelite not do? Change the harness. Instead they decided to change everything BESIDES the harness, GOOGLE searched what to do, and hired an outside tech to look at my car for a diagnosis. They don't know what they're doing and don't care to take responsibility for their wrongdoings. All in all, if you need a small crack filled in your windshield, I'd say Safelite is a good option, but if you need a whole windshield replaced? Look elsewhere and don't trust them. They don't know what they're doing, they don't care about their customers, and they won't take responsibility when they mess up. read more

Re: Reply to Safelite's response to my review: Customer Service Business Owner Thanks for the feedback. We apologize for not meeting your expectations. ----------------------------------- Reply to Safelite-My expectations are most likely that of any reasonable person that needs a replacement window. The way you handle requests for a quote will detour most reasonable people and think of the older members of the community- the process is extremely confusing for them. read more

6 months later and still not complete. Complete joke. Messages left weekly and no call backs. read more

Don't believe the ridiculous commercials, who puts several pieces of wood in a regular car & it cracks the front window. Who drives around for a baby to get to sleep. Esurance uses only this company Too expensive! Shop around this company prices three times higher than local glass company that also comes to your house. read more

I love the fact that I could arrive and stay in my car while my windshield was being repaired. Great job! read more

See all

I had an 8am appointment and they pulled it in at 8:10. It's a f450 super duty commercial vehicle, they install the genuine Ford soundscreen glass and I was out by 10am. The young technician was polite and professional and very informative. Great job and thank you safelite in Cordelia. read more

Safelite AutoGlass - Windshield damage - Windshield Installation & Repair Near Me - Fairfield, California

See all

I would give safelite AutoGlass 0 stars if I could. I scheduled 3 appointments with this company and each time I went in they told me the new windshield they were going to put into my car was defective and they had to reorder another one. This means I had to waste my own time traveling to and from their Fairfield shop three times!! Moreover, because I have a specialty racing mirror installed in my car I wasted more of my time removing it for them to work on my car which is not a simple task to do. And again, this task I did three times only to be told when I showed up that again the windshield they had for me was damaged!! What was even worse was that at no time did they even offer me a discount for wasting my time and effort in bring my car in to their shop AND getting my car ready for them to work on. I had heard about the rumors of the Fairfield SAFELITE shop but now I have proof that their shop is extremely below average and NOT worth giving them your business!! The staff working there seemed rather clueless about what good customer support is. The shop is an utter mess and the technicians (if you could call them that) had the appearance of high school dropouts! Please learn from my experience...if you value your time and money, steer clear of this company!! Their unprofessional, careless, and cheap!! read more

Pro tip: call location prior to arrival to confirm that the glass necessary for your appointment is currently on site. I had a disappointing experience bc my glass was not available, and there was no concern for my inconvenience (time off, coordinating transportation, etc). Safelite sends multiple text messages, emails, reminding ME to show up for my appointment, yet when I show up... the glass for the job is not there! Know that there are other glass installers to choose from. I secured an appointment the next day, mobile install, at a 35% lower price. I would have never known to look elsewhere until this disappointing experience. Lesson learned. read more