I had a situation today dealing with the dust storms in southern Texas and a gravel truck that hit…read moreme 2x not just once about 3 miles from the first hit. When I realized more damage was coming if I didn't even get it handled; I was able to slide in, get back on the road very quickly. Having to travel through vs staying was absolutely perfect. I had my dogs with me and everything happened without a hiccup. The fix is perfect for my needs. At some point way, way down the road I might look into a new windshield at this point I won't unless I have another issue with stray rocks from gravel trucks. What a day of crazy weather and truckers.

Such a terrible experience! I travel a lot with work and have to replace or repair a windshield now…read moreand then so while I was in the area, I stopped in for an estimate. I felt a bad vibe as soon as I walked in. The women upfront were so cold and unfriendly. They acted like me needing a quote was such an inconvenience to them. I explained that I was in a rush but it just seemed to fuel their rude behavior so I just left and I certainly won't be returning. If they had been warmer and more professional about it then I would have been willing to wait. I would have asked for a manager but I could tell that this location is poorly managed. Simply because the projected arrogance stated that they have been getting away with poor customer service for quite awhile now. I'm not requiring some empty apology reply with a useless explanation. If whoever is reading this is truly concerned, then simply address the issue. Customer service is everything. I suggest sending your employees to specialized customer service training or replace them with better and more capable people.

I called in the am on Thursday for a back windshield repair. I was told the price & when it could…read morebe repaired and completed on the upcoming Monday; I accepted. When I came in on Monday the lady at the front desk so was professional and so Nice!!! The gentleman that took my call was at the front desk (so nice as well) and he took my keys and I was off to work. Before noon the same day they called and I had my car back(Mind Blown)! I can't tell you enough to have a company do what they say, for the best price and with such professionalism was heart warming to say the least. Highly recommended!

Everyone was nice up until the point where they wouldn't own up to their mistakes and pay for…read moredamages they caused. For context, some of the pillar/door body panels on my car needed to be removed in order to access the windshield. They removed them, replaced the windshield, and then replaced the panels afterwards - all with no issues. A couple days later, one of the panels fell off when I was on the highway, and I wasn't able to recover it. Now I'm out an extra $1200 to replace it, and they gave me the "we're not liable for anything except the glass" excuse and have been giving me the silent treatment ever since. Smh.

The left side which wasn't touched has no gap.. looking from the side my hood is lifted only on the…read moreright side they were supposed to fix. My car was given back, poorly put back together. Insurance gives them a budget on what they can fix which was weirdly stressed throughout them having the car.. budget and work ethic are two different things. Taking pride in your work if you will. As the paint job can give you and example. Stressed their budget then and upon pick up and expressed to the person they called to pick up the car that WASNT ME, NOR THEIR CAR. Insurance gives them a budget on money, not their work ethic & performance. Time frame continuously extending, never received updates to be notified on status. Didn't know anything at any point unless I contacted them myself. Like when insurance contacted them letting them know changes were made. They put the wrong name down to hold place for my car. And called the wrong number when the car was finished. This person made them aware of calling the wrong number and still didn't reach out to me to make me aware of my car being finished. Despite me calling continuously on my personal number. The link they provide with texts and calls to stay updated, no one updates you nor answers. My link gave me the go on my car being ready for pick up, and I double checked by calling and he said they had no control over the link and kept the car an additional week. Front desk worker, is highly unprofessional, personality, attire, professionalism didn't seem to exist to her even though she chose a customer service position? a mess if you will. Ignored when you walk in, she wanted to continue gossiping in the back and told me to wait. Won't greet you upon entry even though this is her place of work, she chose this position she chooses to clocks in to get paid for. Yet treats customers like doing her job is an inconvenience. Lady that sits closest to the entry door. You'll know as soon as she chooses to look up and say anything . One big disappointing and dissatisfied experience. Will never recommend

Decent job, there was some gouge or scratch in the replaced part when I got it back, but you can't…read morereally see it. Will need to look under the vehicle since past reviews mention damages when they are replacing parts. The guy I was supposed to show me the car was gone for the day and they were closing so I took off without a thorough walkthrough. I did notice some things missing from the car, stuff from the glovebox and dash compartments, like change and my music SD card. Not ok, and won't be coming back.

I have never had bad service from Young's, I am shocked to see negative reviews here…read more Quotes were accurate and comparable to other windshield service companies in the area. Very professional and prompt service. They have repaired several vehicles for me in the last 30 years - never had any issues.

I called this company and spoke with Glen. I had a very small rock chip in my new Lincoln's…read morewindshield. He assured me that he could repair it with no problem and stated that he had been in business for over 40 years. He came out to my work, stood on the curb to try to repair. Needless to say, he broke the windshield. His sister is supposedly part owner of the business. She called me and was VERY rude. They have done nothing to help or rectify the issue. My insurance company told me that they should be filing a claim to replace my windshield, but they have ignored my calls and text messages. I finally filed the claim on my insurance and will have to pay the deductible. Please do not ever use this company. I would not want this to happen to you. Thank goodness we have cameras where I work- I am filing a complaint with the BBB and sending them the video and pictures.

I had to wait additional hours to get my vehicle back, over a short period of time detailing my…read morevehicle I found fuzz in the tint, little bubbles in several spots, and a couple spots where it looks like a knife made a few wild cuts. I paid a premium price for ceramic, the tint itself was good; now having another brand new vehicle I will be looking elsewhere for a tint job. I hate to leave negative reviews, but I would hate even more for someone to go through what I went through.

I should have read the reviews before choosing this shop. I do not resend this shop for even small…read morejobs. Speed does not equal quality. I showed the tech, whom I believe is also the owner, that the driver's side window drops a quarter inch when you open the door. He said multiple times that he has been tinting for more than 20 years and knows how to do the job. When he finished with the car, a 2020 BMW convertible, I could see that the dot matrix on the windows had not been dry tacked. He also said I could roll down the windows and drop the top right away, which he had me do. I rolled up the windows and raised the top after I left the shop. Any seasoned, professional tinted will tell you to wait AT LEAST 24 hours, if not 3 days, before rolling the windows down. The tech told me he had rolled the windows down and dropped the top already. By the time I got home (2.5 hours away), I could see the bubbles at the lower quarter inch of the driver's side window. There was also a sloppy cut on the bottom of the rear quarter panel on the driver's side. In addition, the passenger's side window has 4 or 5 "specks" of something that got trapped between the film and the glass. There are other imperfections on four windows that have not "worked themselves out," as the guy said they would aftwr 2 days. The rear window seems to be the only decent tint on the car. Unacceptable. He also let his wife drive my car from the garage to the front parking spot, which is unconventional. There were a couple of positives worth mentioning, to be fair. He did let me know about a scratch in a window that may or may not be more visible with the tint. He and the young woman working the counter were both friendly. Unfortunately, my calls to bring the car in for a tint fix were unanswered over a four-hour period when the shop was allegedly open the following Monday, which is fine because in the end, I'm not confident the issues would be resolved a second time around. I made an appointment with a shop that has stellar reviews to get the tint fixed. I'm looking at paying an additional $200 on what initially cost $298 for ceramic tint. This amount does not include the additional 5-hour round trip I will have to make. The tech said it only took him 1.5 hours to install the tint. I would have gladly waited 3 hours to have the job done right.

Went to Odessa yesterday to talk to them about the damage. Received a call enroute from the…read moreReceptionist to bring the vehicle in and they would access the damage and make repairs. Got to the office they met me in the parking lot and checked the vehicle right away and made repairs to broken clips and realigned the windshield wiper position. Took me about 30 minutes. I am satisfied. Seems like if I could have contacted the folks at this shop by phone I could have avoided all the headaches. Recommend that the phone numbers for the shops locally be made easily available instead of calling all over the nation trying to speak to a human. I'm through now. Thanks for listening.

Fast, predictable. They did what they said they wouid do in a short lead time. Called for service…read moreand they were able to handle it the next day.