I called in the am on Thursday for a back windshield repair. I was told the price & when it could…read morebe repaired and completed on the upcoming Monday; I accepted. When I came in on Monday the lady at the front desk so was professional and so Nice!!! The gentleman that took my call was at the front desk (so nice as well) and he took my keys and I was off to work. Before noon the same day they called and I had my car back(Mind Blown)! I can't tell you enough to have a company do what they say, for the best price and with such professionalism was heart warming to say the least. Highly recommended!

Everyone was nice up until the point where they wouldn't own up to their mistakes and pay for…read moredamages they caused. For context, some of the pillar/door body panels on my car needed to be removed in order to access the windshield. They removed them, replaced the windshield, and then replaced the panels afterwards - all with no issues. A couple days later, one of the panels fell off when I was on the highway, and I wasn't able to recover it. Now I'm out an extra $1200 to replace it, and they gave me the "we're not liable for anything except the glass" excuse and have been giving me the silent treatment ever since. Smh.

Shower doors were installed on schedule. Finishes matched fixtures perfectly. Installers were…read morecareful, efficient, friendly.

Nope... Wasted 4-5 months going back and forth with these folks just trying to get an estimate on a…read morewindow with a small crack. Was told numerous times the wait was 2-3 months out for someone to come by, yet I tried to set an appointment, and they "don't make appointments." I understand the Permian Basin dynamic of the customer being at everyone's mercy, but how do they even do business?? They won't return your call even if they say they will, so skip this place all-together. Not worth it.

I had a small windshield crack and I just wanted a repair to keep it from getting worse. Called…read moreseveral other places and they would not do repairs, only replace the whole windshield. The owner is very knowledgeable and made me feel comfortable with the process. Would come here again next time I need work.

First of all the positive reviews on here shock me after what we experienced. If I could give zero…read morestars I would! I called and wanted a price on a windshield for my Ford Explorer. Talked to the owner and he gave me a price. I called back to see if that was the OEM Ford windshield. He said no that it costs more. I told him our insurance covered a Ford windshield. So I called insurance and sure enough they do and she was going to call and set up. So then I get a call from the office lady. She asked all the questions to see if I had sensors and stuff and set appointment for two days later. I showed up (9:45am) and she seemed frazzled but finally found my paperwork in the stack of papers. She called her brother back in the shop to tell him I was there and had an appointment. He came up and got my keys and they took it into the shop. He then came up and was all freaking about the side plastic on each side of my windshield and wanted his sister to call and see if she could find parts just in case he broke mine. They began to argue in front of me and my son. He then walked out and came back and said "Oh, your car isn't a year model that we need to worry about." So then he went back into the shop. He kept coming back and forth dealing with some couple he called to come in for whatever reason other than glass. The office lady walked me back to make sure they took off all the stickers from old windshield. The old one was shattered all across. Not sure why they did that to get it out. Around 11:15 he came in to tell me he needed to drive my car to calibrate it. He said it would take 15 minutes. Thirty minutes later he showed back up. I walked out to get in my car and it WAS NOT a Ford windshield. I walked back in to tell him and he immediately started looking for his sister. She came out of the house behind their shop and was immediately rude. She told me she could get a Ford windshield in a week but they would have to take the one the installed out and put my shattered (because of them) windshield back in. Umm what?! So I got on phone with insurance company. I started finding things wrong inside my car and outside. I had glass all over my dash and in my seats. The middle sensor part above my rearview mirror was not lined up or put back on right. They scratched my hood and side plastic pieces. New windshield has epoxy on it. Plus so much more! Don't waste your time here. They could care less how they treat your vehicle.

On a windy day a truck door hit my drivers side door leaving dents and ugly scrapes. I took it to…read morePat Gray since I had used them before when some guy backed into my vehicle. I had a very positive experience with them so i was confident in taking my Ford Explorer this time. They were very thorough and quick in their estimate for Nationwide Insurance. The insurance company drug their feet in getting everything approved so Pat Gray contacted them many times on my behalf. As soon as they got clearance they worked on it right away and completed the work in a very timely manner. I also received thorough updates from Steven regarding the progress of my vehicle. When I picked up my vehicle it looked brand new. It was quality workmanship and it was cleaned and washed. I also inquired about replacing the weatherstrip trim on my car door. Scott told me he would order it right away and 3 days later he called me to bring my car by and installed it right away at no charge. Actually this is the third time I have used this body shop and have had a great experience each time! Thanks Pat Gray for the great customer service and taking pride in your work! Lisa L.

The left side which wasn't touched has no gap.. looking from the side my hood is lifted only on the…read moreright side they were supposed to fix. My car was given back, poorly put back together. Insurance gives them a budget on what they can fix which was weirdly stressed throughout them having the car.. budget and work ethic are two different things. Taking pride in your work if you will. As the paint job can give you and example. Stressed their budget then and upon pick up and expressed to the person they called to pick up the car that WASNT ME, NOR THEIR CAR. Insurance gives them a budget on money, not their work ethic & performance. Time frame continuously extending, never received updates to be notified on status. Didn't know anything at any point unless I contacted them myself. Like when insurance contacted them letting them know changes were made. They put the wrong name down to hold place for my car. And called the wrong number when the car was finished. This person made them aware of calling the wrong number and still didn't reach out to me to make me aware of my car being finished. Despite me calling continuously on my personal number. The link they provide with texts and calls to stay updated, no one updates you nor answers. My link gave me the go on my car being ready for pick up, and I double checked by calling and he said they had no control over the link and kept the car an additional week. Front desk worker, is highly unprofessional, personality, attire, professionalism didn't seem to exist to her even though she chose a customer service position? a mess if you will. Ignored when you walk in, she wanted to continue gossiping in the back and told me to wait. Won't greet you upon entry even though this is her place of work, she chose this position she chooses to clocks in to get paid for. Yet treats customers like doing her job is an inconvenience. Lady that sits closest to the entry door. You'll know as soon as she chooses to look up and say anything . One big disappointing and dissatisfied experience. Will never recommend

Absolutely fantastic ceramic tint. I've had it on my car now for over 10 months and no issues…read morewhatsoever. They were very professional, courteous and timely. I highly recommend their services!

I read the reviews and had a coworker get his window tint here. So I decided to give it a try…read more After scheduling my appointment and showing up on time, they had over booked themselves and were short handed so the appointment took longer than they anticipated. I was initially happy with the tint, but soon realized that it needed to be redone for a small defect; (it was obstructing my view). I called and spoke to the daughter of the owner who assured me they could retrim the tint (it was an eyebrow tint over the windshield) for no additional charge. Sounded good! I showed up and they tore the original work they had done and then told me that they couldn't trim the tint, but they would happily replace the tint for an additional charge of $35. It was a shakedown for sure. They had absolutely no customer service. I asked to speak to the manager (her father) but was told he wasn't available. After some haggling, they replaced the tint but did such a terrible job that there are streaks in the tint, bubbles throughout the work, and left over residue throughout the dash of my vehicle. I will not return to this place and warn everyone about Tall City Tint. Pictures are attached. You can see the streaks and other materials that were left on the windshield. Update: Finally made contact with the owner of this shady business. My thoughts have not changed. This place and the staff are not honorable. Customer beware!

I've called numerous times and seem to be getting a run around. I had window tinting put on my car…read morein October 2015 and it is bubbling and peeling off. I no longer live in Texas and simply was trying to find out where I can take it in my area to get it repaired/replaced as I was told it had a lifetime warranty when I purchased it. It is hard to recommend a place to anyone when the customer service after the sale is so poor.

Took my super car in to get tinted and the wrap to be repaired under warranty due to it peeling…read moreoff. They skipped a lot places that were peeling saying "we arent going to redo all of it". Then put a brow on the windshield without covering the dash then my dash, deck, and electronics got soaked. My kenwood deck got fried. They said we arent responsible for electronics. Sooo unprofessional even with a really expensive car.

I had to wait additional hours to get my vehicle back, over a short period of time detailing my…read morevehicle I found fuzz in the tint, little bubbles in several spots, and a couple spots where it looks like a knife made a few wild cuts. I paid a premium price for ceramic, the tint itself was good; now having another brand new vehicle I will be looking elsewhere for a tint job. I hate to leave negative reviews, but I would hate even more for someone to go through what I went through.

I should have read the reviews before choosing this shop. I do not resend this shop for even small…read morejobs. Speed does not equal quality. I showed the tech, whom I believe is also the owner, that the driver's side window drops a quarter inch when you open the door. He said multiple times that he has been tinting for more than 20 years and knows how to do the job. When he finished with the car, a 2020 BMW convertible, I could see that the dot matrix on the windows had not been dry tacked. He also said I could roll down the windows and drop the top right away, which he had me do. I rolled up the windows and raised the top after I left the shop. Any seasoned, professional tinted will tell you to wait AT LEAST 24 hours, if not 3 days, before rolling the windows down. The tech told me he had rolled the windows down and dropped the top already. By the time I got home (2.5 hours away), I could see the bubbles at the lower quarter inch of the driver's side window. There was also a sloppy cut on the bottom of the rear quarter panel on the driver's side. In addition, the passenger's side window has 4 or 5 "specks" of something that got trapped between the film and the glass. There are other imperfections on four windows that have not "worked themselves out," as the guy said they would aftwr 2 days. The rear window seems to be the only decent tint on the car. Unacceptable. He also let his wife drive my car from the garage to the front parking spot, which is unconventional. There were a couple of positives worth mentioning, to be fair. He did let me know about a scratch in a window that may or may not be more visible with the tint. He and the young woman working the counter were both friendly. Unfortunately, my calls to bring the car in for a tint fix were unanswered over a four-hour period when the shop was allegedly open the following Monday, which is fine because in the end, I'm not confident the issues would be resolved a second time around. I made an appointment with a shop that has stellar reviews to get the tint fixed. I'm looking at paying an additional $200 on what initially cost $298 for ceramic tint. This amount does not include the additional 5-hour round trip I will have to make. The tech said it only took him 1.5 hours to install the tint. I would have gladly waited 3 hours to have the job done right.