I had a situation today dealing with the dust storms in southern Texas and a gravel truck that hit…read moreme 2x not just once about 3 miles from the first hit. When I realized more damage was coming if I didn't even get it handled; I was able to slide in, get back on the road very quickly. Having to travel through vs staying was absolutely perfect. I had my dogs with me and everything happened without a hiccup. The fix is perfect for my needs. At some point way, way down the road I might look into a new windshield at this point I won't unless I have another issue with stray rocks from gravel trucks. What a day of crazy weather and truckers.

Such a terrible experience! I travel a lot with work and have to replace or repair a windshield now…read moreand then so while I was in the area, I stopped in for an estimate. I felt a bad vibe as soon as I walked in. The women upfront were so cold and unfriendly. They acted like me needing a quote was such an inconvenience to them. I explained that I was in a rush but it just seemed to fuel their rude behavior so I just left and I certainly won't be returning. If they had been warmer and more professional about it then I would have been willing to wait. I would have asked for a manager but I could tell that this location is poorly managed. Simply because the projected arrogance stated that they have been getting away with poor customer service for quite awhile now. I'm not requiring some empty apology reply with a useless explanation. If whoever is reading this is truly concerned, then simply address the issue. Customer service is everything. I suggest sending your employees to specialized customer service training or replace them with better and more capable people.

I called in the am on Thursday for a back windshield repair. I was told the price & when it could…read morebe repaired and completed on the upcoming Monday; I accepted. When I came in on Monday the lady at the front desk so was professional and so Nice!!! The gentleman that took my call was at the front desk (so nice as well) and he took my keys and I was off to work. Before noon the same day they called and I had my car back(Mind Blown)! I can't tell you enough to have a company do what they say, for the best price and with such professionalism was heart warming to say the least. Highly recommended!

Everyone was nice up until the point where they wouldn't own up to their mistakes and pay for…read moredamages they caused. For context, some of the pillar/door body panels on my car needed to be removed in order to access the windshield. They removed them, replaced the windshield, and then replaced the panels afterwards - all with no issues. A couple days later, one of the panels fell off when I was on the highway, and I wasn't able to recover it. Now I'm out an extra $1200 to replace it, and they gave me the "we're not liable for anything except the glass" excuse and have been giving me the silent treatment ever since. Smh.

I called 3 people. One, didn't bother to answer the phone at 2 in the afternoon. One quoted me a…read moreprice $200 more and sent a follow up email a day later with a $50 "coupon". Joe answered my message on Yelp in 5 min, quoted me a reasonable price and was out the next day. Windshield seems to be correctly and neatly installed. 5 stars.

Would put no stars if it was possible.. place tried to charge more than half the vehicle's worth &…read morelied about damage. Still fighting this w my insurance haha

After reading all these comments, I'm not sure where they were. We have had a wonderful experience!…read more Communication was good when we initiated, service was great and workmanship was excellent! Being in Midland, turn around time isn't the quickest, but that is to be expected with all the business in this town!

I've had several oversized bathroom mirrors cut to size by Permian Glass over the past few months…read moreand have never been disappointed. Every visit has been quick, easy, and professional. On one occasion, we had a minor misunderstanding regarding a mirror size. While I was explaining the situation to the counter staff, Shannon (who I believe is the owner) stepped in. After I briefly explained the issue, he immediately said, "I'll take care of this and get it back to you today." No questions, no hassle, just great customer service. As promised, I had my mirror back the same day. That kind of service is hard to find. The quality of their work is excellent, and everyone there is just great to deal with. I won't do business anywhere else other than Permian Glass. Highly recommend!

First they answer their phones . Staff is above & beyond great service. Work done excellent. Not…read moremore to say except this a great business in Odessa, Why bother with any other when you can get the best (service plus professional and just plain good people). Oh yep first time using them today & will only use in future (oilfield traffic/busted windshields )

Took my VW Tiguan in with a stuck open roof, asked that they just get closed and that is exactly…read morewhat they did. Quoted me a price at the end of it a little higher than what was quoted but still a great price. It was also quicker than trying to get into Volkswagen!!!! It was a few days before they could get me in but Volkswagen was a month wait and a 150.00 just to look at it. Highly recommend people I dealt with were extremely nice and at the end of the repair George told me what was wrong with my roof and that when I was ready they could fix it.

Called to get a quote for windshield replacement for my 2012 Mazda 3 (4-door Sedan... no rain…read moresensors)....the guy told me it would be $1,216.36!!!! He said total included labor, etc. Ridiculous pricing: I can't imagine ever being desperate enough to need to use their services with a price tag like that. Why spend all that to fix the windshield?! I'll just go buy a new car. That employee/owner was out of his mind.

I had to wait additional hours to get my vehicle back, over a short period of time detailing my…read morevehicle I found fuzz in the tint, little bubbles in several spots, and a couple spots where it looks like a knife made a few wild cuts. I paid a premium price for ceramic, the tint itself was good; now having another brand new vehicle I will be looking elsewhere for a tint job. I hate to leave negative reviews, but I would hate even more for someone to go through what I went through.

I should have read the reviews before choosing this shop. I do not resend this shop for even small…read morejobs. Speed does not equal quality. I showed the tech, whom I believe is also the owner, that the driver's side window drops a quarter inch when you open the door. He said multiple times that he has been tinting for more than 20 years and knows how to do the job. When he finished with the car, a 2020 BMW convertible, I could see that the dot matrix on the windows had not been dry tacked. He also said I could roll down the windows and drop the top right away, which he had me do. I rolled up the windows and raised the top after I left the shop. Any seasoned, professional tinted will tell you to wait AT LEAST 24 hours, if not 3 days, before rolling the windows down. The tech told me he had rolled the windows down and dropped the top already. By the time I got home (2.5 hours away), I could see the bubbles at the lower quarter inch of the driver's side window. There was also a sloppy cut on the bottom of the rear quarter panel on the driver's side. In addition, the passenger's side window has 4 or 5 "specks" of something that got trapped between the film and the glass. There are other imperfections on four windows that have not "worked themselves out," as the guy said they would aftwr 2 days. The rear window seems to be the only decent tint on the car. Unacceptable. He also let his wife drive my car from the garage to the front parking spot, which is unconventional. There were a couple of positives worth mentioning, to be fair. He did let me know about a scratch in a window that may or may not be more visible with the tint. He and the young woman working the counter were both friendly. Unfortunately, my calls to bring the car in for a tint fix were unanswered over a four-hour period when the shop was allegedly open the following Monday, which is fine because in the end, I'm not confident the issues would be resolved a second time around. I made an appointment with a shop that has stellar reviews to get the tint fixed. I'm looking at paying an additional $200 on what initially cost $298 for ceramic tint. This amount does not include the additional 5-hour round trip I will have to make. The tech said it only took him 1.5 hours to install the tint. I would have gladly waited 3 hours to have the job done right.