If I could give a zero star rating I would. Do not buy from them. Do not waste your time or money. I placed a very large order several weeks ago and I've called them multiple times. Sent a contact form through their website multiple times and now their contact form doesn't even submit anymore. They don't return calls. They don't return emails. They are basically scammers. Do not buy from them. I repeat, ​do not buy from them!!! read more

This business is a big fat scam. Ordered a ton of products from their site Dec 5th and never recieved a thing. They won't reply to my emails and won't cancel my order/refund. I want a refund for MY HARD EARNED MONEY!!!! I won't stop until I get MY money back and resolution to this. I hate theives!!! read more

Saffire Blue - Here is my proof of payment! Now cancel and refund my order. - Cosmetics & Beauty Supply Near Me - Woodstock, Ontario

Horrible experience! It all started June 2023, when I ordered a case of 16oz bottles, I received the caps but not the bottles. After waiting a whole year I requested for a refund, which they didn't provide only a store credit, I placed a second order and same thing happened I've been waiting since June 2024 for the new order I placed. They don't pick my calls nor respond to my numerous emails. Never again would I shop from them, horrible service. Products are not bad, but you sure have lost a client. read more

Reading the other reviews gives me an idea of why I haven't heard back from them. Ordered from them in November 2024 and still no order and very little response to my emails or calls. No response for the past 6 months. And today it seems like the website has been disabled and the mailbox is full. Too bad. I had had great experiences and great products from them up until 2024. I will keep trying to get my money back but it seems unlikely. read more

Do not buy anything from Saffire Blue inc. Lou Bratty is the owner registered owner of business. Here is his Facebook profile. https://www.facebook.com/lou.bratty He also owns a shell company located at same location named Saffire Blue Holdings Inc. I believe he is using the shell company to transfer assets from Saffire Blue Inc to Saffire Blue Holdings Inc.to prevent an insolvency loss or can go bankrupt and incurr no losses of capitol. Lou Bratty continues to sell items that are marked in stock online that are not actually in stock so he can obtain your money with no way of getting it back. Here is the policy on items that are not in stock and are back ordered. Backorders We make every effort to avoid backordered items. However, in some instances, an item may become out of stock before your order can be fulfilled. In such cases, we may hold your order until the items are in stock. If you request a cancellation of these items, a 20% cancellation fee will be assessed to the items being removed from your order. If the item will not be available for an extended period of time, we will remove that item from your order and issue a store credit. If that does not scare you then spend away at Saffire Blue Inc and never see a product or your money again! read more

They have changed their address now to Brampton but still the same crap others have complained about. ****WARNING***** READ THEIR POLICIES. They will NOT refund you, they ONLY offer store credit! AND will charge you a 20% restocking fee! Even if they never shipped your items. Don't wait for a refund, start a 'charge back' with your credit card company. My story below... ***** December 4th, 2023 Placed my first/only order with this company. (Around $400) December 12th, 2023 Received an email that I had selected free shipping when I wasn't supposed to. I owed them $64!! in shipping due to "bulk items"!?! Nowhere in item descriptions or shipping information does it describe what a bulk item is, only that it's not included in free shipping. December 13th, 2023 I called DEC 13TH, as soon as I saw the email. They did not answer so I left a detailed message with my name, number and email address and asked them to cancel my order right away if they were sticking with the $64 shipping price. No-one returned my call, I assumed the order had been canceled. January 3rd,2024 Saffire Blue emailed me again, no acknowledgement of my phone call, and they tell me I have to pay the shipping fee which is only valid for 5 days. January 5th, 2024 They emailed again to say I needed to pay the shipping fee immediately and that they will no longer honor the price of the coconut oil I had purchased, boosting the price from $90 to more than $150!! I returned an email stating the shipping fee is ridiculous and asked them to cancel my order and refund my credit card immediately. They refused to refund my card! Told me to read the website policy page. They told me I had to accept 'store credit' and that they would be keeping a 20% of my order that was never shipped as a "restocking fee"!! I offered multiple opportunities via emails to refund my card, they refused every time. I was forced to do a charge back with my credit card company. That was finalized in mid February, I won the case. read more

These people are outrageous. They don't ship and they continue to say they have it but it has to pass quality control. I don't think they actually have the items they say they have on their website. I placed my order April 19 and I'm still waiting. And all communication is awful with excuse and excuse. Never again will I use this company. They should be ashamed. I've had to repurchase all the items from another store. I guess my next move is to call my cc company because I think they are trying to scam me. BEWARE! read more

I ordered olive oil from this company in April 2023. it is currently December and I still don't have my $300+ order. 9 months!!!! After a few weeks they said that it was out of stock. every time I contacted them, they said another week or two. after a month I would contact them again and they would tell me a week or two. after about 5 months I placed another order for avocado oil to replace the olive oil that I never received. There was a difference of $25 (which they would not waive for my inconvenienc.) And I have yet to receive an invoice for this $25. I wanted to pay it with a credit card, because my first order was paid e-transfer and apparently they can't refund an e-transfer it has to be store credit. so I wanted to use my credit card so that if there ever was an issue again, they could refund me. I have emailed at least once a month, since August, and they haven't gotten back to me. I have started trying to contact them more frequently, but it seems I am being ignored. my phone messages are not returned. their phone lines were down for months. but now they are back up, they still aren't communicating with me. Their customer service manager Michaela claimed that she was writing me an email last Monday, 7 days later I still have nothing in my inbox. All I want is my $300 of olive oil so that I can never order from this company again. read more

Unfortunately, I didn't look at the review before ordering with them. If I had I would never have ordered with them because I'm living the same situation as others. I made an order on August 21, 2023, they did ship my order on September 13, 2023. The email stated that my order was complete and the listing had all my items in it. Upon receipt of my order, I realized that 2 of the products were missing. I went to my account on their website and had the unpleasant surprise that the 2 items were on "Quality Check" (whatever that means). I waited a few weeks but still nothing and no change of status for these 2 items. Like most of the negative reviewer here, I attempted to contact them to open a ticket on their website. While trying to send the email, I kept receiving an error and the message wasn't sent. I had to use the general contact form to be able to send something. In the confirmation email, it stated that I would get an answer in the next 24-48h... it's been a week now and, no answer. I sent a second email today asking to fulfill their obligation or refund the order they aren't able to fulfill. Since their policy cannot shield them from the law in the province/country they are sailing to, I'm in the right to demand a refund for failing to fulfill their obligation in 30 days. (ref: https://educaloi.qc.ca/en/capsules/cancelling-an-online-purchase/ ). So, word of advice, save yourself the headache and order somewhere else. read more

March 2, 2022 Ordered 50lbs of Natrasorb $698.27 order number 2026114 I noticed a transaction on my Mastercard statement under a name I didn't know from Handmade Beauty Di Vienna ON and contacted Mastercard who sent me a new card as we thought it was fraudulent. The charge then went through on the new card after I found out this was actually Saffire Blue no where on their site does it stat that transactions are processed by Handmade Beauty Di Vienna ON March 17 Updates on order March 17 as it stated 2 week delivery on site From Saffire This is has been shipped from our supplier however, we are just awaiting it to arrive into stock before sending it to you. Once it arrives, you will be emailed a tracking number promptly. May 3 from Saffire I have just heard back from our supplier. The natrasorb is still in transit to us and as soon as it arrives, it will be mailed to you. I do apologize for the delay in your order. May 31 from Saffire The natrasorb has arrived into stock and will be shipped to you as soon as it clears our quality inspection. June 15 from Saffire, I have just heard back from our distribution center. The natrasorb from the first batch did not meet the quality inspection and was returned to our supplier. The supplier has re sent us stock and it will be shipped as soon as it clears quality control June 27 My message We received our order on Friday however this is NOT Natrasorb but tapioca starch which is very different, not fluffy, turns to sludge and is 8 times heavier than natrasorb. Natrasorb Bath is a very effective tapioca starch that absorbs many times it's weight in fragrances, essential oils, carrier oils, and water. Although the INCI name is "Tapioca Starch," THIS IS NOT THE TAPIOCA STARCH listed elsewhere on this website as "Tapioca Starch, and IT IS NOT THE TAPIOCA STARCH YOU POSSIBLY BUY IN THE STORE. This Tapioca Starch, Natrasorb Bath, is a very special modified starch made specifically for cosmetics, bath bombs, etc... and has many uses unique to the characteristics of this very effective product. The starch is made in a patented process so that 'pockets' in the Natrasorb bath carry the oils inside the powder making a solid, powder form. You can blend oils and even fragrances with the Natrasorb Bath so that you have essentially a nice skin soothing fragrance powder. And as soon as the fragranced and oil in the powder comes in contact with water, it dissolves, releasing the fragrances, oils and emulsifiers, dispersing them into the water. I need to return this product as it is not correct, please advise June 29 from Saffire Our distribution centre has taken the internal lot number from your order and the internal lot number from our supplier and matched the products together. The product you received is in fact Natrasorb bath Starch. I have looked into Natrasorb and it is a modified version of tapioca starch. The INCI name of Natrasrob is tapioca starch. Natrasorb's specific gravity can vary from batch to batch. I do apologize however, as stated on the website, there is no returns on raw ingredients. July 5 My message I received this order and the product is not natrasorb as natrasorb is a processed tapioca starch. I was told it would come on a skid as it is large and then I received a small 50lb box of this which just turns to sludge when the oils are added. This is as if I ordered coconut oil and you send me actually coconuts as they have the same inci name. Please figure this out on your side as this is not what I ordered as I have used this product for years and this product is not correct although has the same inci. July 5 from Saffire I was offered 50% restocking fee and store credit July 5 from me. When I ordered on March 2 your site said it would ship on a skid which makes sense as the box is quite large and is 50lbs Saffire, I have looked at your order confirmation and out system and I cannot see where it states it would be shipped on a skid. Could you please send a photo of where you see this? My Message "no" as the order was placed months ago and I don't know if you changed you site July 20 I refused the credit of 50% as a store credit as who knows what we would actually receive since our experience was so bad. I ended up ordering from the USA and here is a picture of the product they sent compared to the larger box as it should be. Also note that the product they send me sells for $38.00 as it is only tapioca starch and not modified into natrasorb. read more

Scammers. I haven't received two items I bought over 1 year ago in April 2023. They won't answer the phones, they reply to emails only if it fits their needs and they are scammers. I feel horrible for those who have been affected for hundreds and thousands of dollars. I've had so much drama with them. They blocked me on Facebook and I cannot leave a google review anymore because they changed their address on google and all their original reviews got deleted. AVOID AT ALL COSTS and their other fake business Purple Citrus. read more

Absolutely zero customer service, they will flat out lie to you about your shipping day. Still have not received my order, told them to cancel & refund me, they said they could cancel but it would be an in store credit! What a great scam they are running, why would I want a credit just to be lied to some more & receive no product. This is now a theft issue & will be addressed as such, this company needs to be shut down permanently. They have now said it has been picked up by delivery company, yet it has been 4 days & no tracking possible because it hasn't actually left their facility. Lies on top of lies. It seems the only way to get justice is to start an investigation into theft, they took my money & I have zero product to show for it. The laughable part is, I am only about 3 hours from them, perhaps I need to drive there personally to get what I paid for! read more

Out of desperation I ordered from Saffire Blue because the other 5 places I bought a particular fragrance from (in Canada), just does NOT smell as good. ANYhow: to decrease overall costs/item, I included some other items in my shopping cart. They were shown as being 'in stock' on their web-site. I had not received my order for 2 weeks, and NO communication from Saffire Blue. I e-mailed them. NO response. E-mailed again. NO response. I phoned them, and was on hold, but finally someone picked up. I was told one of the items advertised as IN STOCK was actually NOT, thus the delay in sending me what I had paid for. I asked if they could then just send me what actually was available. I e-mailed them to find out WHEN the other stuff was arriving, again, NO response. I phoned them and was told I needed to get a ticket. I had tried that, but since I didn't have a photo to include, I could not get a ticket. The person on the phone sent me one. Finally I was told that the item that was not being shipped to me had not "passed our stringent quality control standards" (har har har!). I asked for a refund. I got a store credit. A few weeks went by, and STILL that item that was still shown to be in-stock, but was NOT in stock. I began to worry the $50 or so store credit would be lost, so I just ordered more of the fragrance oil (that I can ONLY find at Saffire Blue, tragically). Again, I ONLY ordered out of desperation for this specific fragrance oil. I buy NOTHING ELSE from Saffire Blue and recommend you NOT buy from them, unless you have no choice. read more

terrible experience - BEWARE I made a major purchase from Saffire blue, which was a HUGE MISTAKE. Saffire blue immediately charged my credit card for the entire amount (1200$) without telling me that 1/3 of my order was not available and would not ship for at least a month. (They would not provide a refund, only an in store credit, so my money is tied up and I can't make my products - after reading other reviews, I am really concerned whether I will get my products at all) When I received part of my order, it had 3 errors in it. No communication, no paperwork, wrong product, missing items. I had to log into my account to see why so many items were missing. This company does not reply to emails, you have to chase them down. One item they sent me did not match the product description, so it was of no use to me - when I returned it in good faith, they charged me a 25% fee for their mistake. (YES 25%) I feel ripped off and would hate to see another small business go thru this - Read reviews before buying from this company - better still, buy elsewhere read more

Ugh. Good range of products but dreadful service. It can frequently take a month or more to receive products, or half of them might arrive but there'll be a note in the box that some of them are delayed, or you might not receive them at all. The high cost of shipping (even to places within an hour of Tillsonburg) is no guarantee of prompt delivery. If you do have a problem with your order then good luck to you resolving it. Anticipate that it will require three or four phone calls plus an equal or greater number of emails to sort out the issue even if the issue is that your products didn't arrive. Prices are quite reasonable, and they have lots of cosmetic and scent ingredients but that's no help when the products never arrive. I'll be looking elsewhere for what I need. It's a shame as I would much prefer to support a local business. read more

I wish I could give Zero to this company. Bad Customer Service. It took more than 3 weeks to receive my order. I followed up to get status of my order, they said they wrote the card number incorrectly and will take another 10 days to receive my order. Not apologies or compensation or even a sorry for their mistake. First time I ordered and it will be my last time. Surprised if this company will last with this type of service. read more

The company is just plain awful. Their prices are competitive, but man oh man, service really sucks. And after I gave them a decent review, I think at their site, I received a scathing email from customer service that it was my fault that Canpar had to make two unsuccessful attempts to deliver, and they had to eat the restocking cost. If only they would use UPS or CanadaPost, who during the pandemic are delivering at my door with no signature, there would be no problem. It also appears that Canpar is probably THE WORST courier service as they don't even call from my lobby to be let in. They just simply, and lazily, stick a notice in my lobby and don't bother to deliver. And god forbid if you even ask a question about Saffire Blue's products - they give you royal shit and suggest you should do a better job of reading all the information before asking a question. WOW, how does this company even remain in business? NOONE I know treats their customers like SaffireBlue. They are rude and have no right to be in business. They do have certain products that I've ordered in the past, but I've done so very reluctantly, and only because they were not available elsewhere. But I guess going forward, and unless i like being beaten up and made to feel like an idiot, I'll have to order some of my products from the US. read more

Do not do business with this company! The have an F rating from the Better Business Bureau. I ordered containers in January and paid for them at that time. It is now May 8th and I still have not received them. They have always short-shipped me, they never include a packing slip to tell you what they have shipped or if an item is on back order, they never notify you by email or update their status on the website to tell you where your paid items are. I have been fighting with them for months. They do not return emails or calls (I suspect because they get hundreds of complaints and can't be bothered!). They finally offered me a credit on the containers but want to take a 20% restocking fee. Are you kidding me? Restocking of what? They don't have the containers and I have been waiting 5 months yet they want to keep a 20% fee. I am beyond frustrated and ready to take legal action if I don't get my 100% refund on these items that they cannot ship to me. We have many other options of great suppliers available across Canada. This is definitely one that needs to shut down. They are rip off/con artists. read more

STAY AWAY AT ALL COSTS - Look at their Better Business Bureau score. Saffire Blue Inc has completely disappeared. I ordered product on the 3rd, it's now the 15th and my order says "awaiting processing", which means they received my money, but have not shipped anything. Their website says they had a weather related incident and there was a problem with their products in their warehouse. At no point have they tried to contact me and if it wasn't for the customer services agent at TD spotting it on their website, I would have never known. I have sent 6 emails, 4 phone calls and attempted to contact the owner on Facebook. I have not received any response whatsoever. All I want is a refund. read more

After several efforts to contacts them by phone and by email to get a refund for my order that was never shipped, I have not been able to reach them. I left messages with my order number and details and never heard back. I will NEVER ORDER FROM THIS STORE AGAIN. The customer service is more than poor, it seems to be non-existing! read more

Takes forever to receive orders. It's been over a month and still not even packed. Very poor customer service. Would not recommend if you have a business that requires products for your clients in a timely manner. This company functions well below amateur hour. read more

This company has awful customer service across the board. In fact, so awful that it is not worth their large selection. I placed 2 orders within 24 hours of eachother. They shipped the second order except for one part without telling me. When I left a ticket I got no response. I was able to call and reach someone and was told the ticket system was down. The rep was nice and I was placated for the moment Then my second order didn't show up. After a few days it started coming in bits and pieces. It has been over a month and I still haven't received most of my items that where in stock supposedly when I ordered. The worst part is I tried to call both of their provided numbers and Left multiple messages and no one called me back. I sent emails and left tickets as well. Finally someone from customer service responded and said that my items would to arrive in a week, which they did not. She did not even acknowledge the issues I had been having which I put in length in my tickets and messages. No apology, nothing! I asked to speak with a customer service manager and Makayla said she was the manager. Obviously if she couldn't even take the time to acknowledge I have an issue then she is of no use so I asked to speak with her manager which they repeatedly refuse and says all inquiries must be through a ticket. I can not believe this company will stay in business at their current rate of not caring about their customers. Never order from them unless you like paying to be treated poorly and never get your product read more

So Glad I PAID WITH PAYPAL, then when they did NOT seem to be filling or shipping my order - I contacted them, and got no reply. I OPENED a case with PAYPAL, the next day I got a Tracking Number & that my order was on the way, 4 days later the order arrived. I did get an email from the company saying they are working on a "new" system, but this does not excuse taking an order and doing NOTHING for 10 days. Not good enough. Products are lovely, but to get service it seems the only way to get service is to light a fire under them with Filing a PAYPAL Case. My advice is to PAY WITH PAYPAL, give them a week - then contact them - and if you get no reply - Open a Case. read more

I have been owed refunds for over 1 year now. I have been contacting them continuously every month and they are now completely ignoring me. Do not order from this company! read more

I only have experience with Saffire Blue's online store, as I believe they are closed to the public in their physical warehouse. Like many other reviewers whose experiences I have read online (on blogs, message boards, etc), my dealings with this company have been extremely poor -- they have a great selection of products, but the people who run the company practice bad business at best; fraud, at worst. I ordered about a hundred dollars worth of product from them on two separate occasions. The first time, the order was delayed for weeks, and I had to contact the company repeatedly in order to get a response (one of the items was backordered, so they paused the order and didn't notify me). I wrote this off as a fluke, unfortunately, and ordered again -- only to have my order arrive missing items. After weeks of emails, the company abruptly stopped replying to my messages, and refused to either give me a refund or send me the rest of my order. When I took up the issue with PayPal, their representative repeatedly lied about our interactions (though I have a record of all of them) and refused to send me the items I paid for. Without a doubt, I would recommend avoiding this company at all costs. I should have done more research before ordering from them, but I didn't -- so, before you order, do yourself a favour and google "saffire blue" and "customer service" to read about the consumers and small business owners that they've bullied, defrauded, and threatened recently. read more

If I could give this company less than a 1 star rating I would. I had placed an order in October and Dec 29/20 I still haven't received the order. I had sent 2 emails and a phone to call follow up on my order and I was told my product was out of stock. Today I got a phone call from the "owner" I cannot believe how she talked to me. She was yelling and rude and made it abundantly clear that she did not need my business. She canceled my order (AND NOT BY MY REQUEST), Charged a restocking fee (even though the order never shipped) and closed my account. She made sure to send me an email and she had taken these steps. RUDE and lots of ATTITUDE! read more

DONOT ORDER FROM HERE! This place is a joke. Been ordering from here for about 3 years now and every time I order it gets worse. My most recent order was on June 5, it's July 5th today, I've been calling this place for the past 2 weeks and no answer, no reply to emails. Today I finally got a email reply, they said my order would be shipped in a week. After I called 2 weeks ago and someone told me my order was in shipping dept and I would receive in 2-3 days. NO ORDER ARRIVED. Today, I told them they are the worst company to deal with. I told them to cancel my order and send my money back. Donot order from here. There are SO many better places to deal with in Ontario. New directions aromatics is just one of the places. Don't order from Safire Blue! read more

DO NOT RECOMMEND. I don't leave reviews - but they have owed me $341.54 for about 6 months now. Refund process is a joke. Horrible Customer Service! Please be aware of this business and purchase elsewhere. read more

Unfortunately horrible customer service. Love the products but they need to learn how to work others. Items take 1 month to arrive and if they do not have items you will never see your money again. Would not order from them, will happily give my business to other Canadian Companies read more

I agree with Debra P. that this is the worst customer service I have ever encountered. I placed a rather large order on 2/6/15. According to Saffire Blue, the processing time was 3-5 days. My order went into fulfillment on 2/10/15. A week went by and my order status never changed. I sent an email inquiring why my order was still in fulfillment. No reply. I waited, thinking hey, the weather has been adding an extra challenge to businesses around the Great Lakes, New England states, etc. 2/25/15. Order status: in fulfillment. I call and leave a message and write another email. No response. I call on 2/26/15 and finally get a customer service representative who takes my order number and phone number and says, "I'll call you back in 10 minutes." 2 hours go by. I'm frustrated at this point and call again. A different woman answers and says everyone's at lunch, but she'll look into it and call me back in 30 minutes. I was skeptical I'd get a call back, but, to my surprise, she calls me back and lets me know 2 lids for small containers are out of stock and that was the delay. Several emails and phone calls and finally a reason why my order hasn't shipped 20 days after I placed the order. I tell the woman to swap other lids of the same size. She says it will ship that day. I feel relieved and like I finally might actually receive the order I've already paid for. Not so much. 11 pm, 2/26/15, I receive a notice from Fedex stating my package has a clearance delay. I call Saffire Blue at 630 MST, leave a voicemail. Call back and get a woman who proceeds to tell me they aren't Fedex and thus can do nothing about it. I explain my frustration over lack of communication on their end and their too long processing time, to which I'm told its my fault. They communicated with me, supposedly, via an email I never received. Perhaps it went to my spam, she said, although I receive all their other emails: spring soap contest announcement, current deals, etc. I search my spam. Nothing from SB. I explain my frustration of not receiving a return call when I left a voicemail, a call back from the woman saying she'd call me back in 10 minutes, or responses to my email inquiries. Once again, the woman replies she is not the computer nor can she be responsible for my email. I tell her all I want is acknowledgement from her that this is an unusual circumstance and not how Saffire Blue operates. She can't give me that. She proceeds to continue to pass the blame onto me. Saffire Blue only counts 11 order processing days between the day it went to fulfillment and the day it finally shipped. Oh, and they had snow days so that affecting my order is not their problem. There was no effort to fix it. No effort to appease the customer. No acknowledgement on their part that my experience was not a good one because of the lack of response/communication. Its me. I created the bad experience myself. I asked to cancel my order. They would charge me a 20% restocking fee. No way. This is the last time I will ever pay Saffire Blue for anything. I will never do business with them again and hope you don't either. Businesses should claim responsibility for their mistakes and fix them, not pass off the mistake onto the customer. I.e. Saffire Blue should say, yeah, we didn't call you back, communicate, or respond to your emails and that's not right. But that's not how they work. As of now, my package is undergoing a clearance delay, which is not Saffire Blue's problem, although they are the ones shipping the package. We'll see if I ever receive anything. Perhaps I just gave them money for nothing. My fingers are crossed, but I'm not holding my breath. read more

They have good products and good prices but they run an interesting scam. They have a policy that indicates they apply a $25 surcharge to any order under $100. They have a second policy which indicates that they do not give refunds but store credit. When my order was not sent after 2plus weeks, I attempted to communicate with SB. I sent them an email through their site and got a reply almost immediately asking for my order number. I provided it (which I thought was odd as they can look it up themselves) almost immediately. Three days later, I hadn't heard anything so I attempted to call. I got a rather rude recorded message saying that they will not deal with customers by phone and I was directed to submit a ticket through their webpage. Which they can and will choose to ignore. I then submitted a complaint through PayPal. Then next day SB indicated that the order had been shipped. It came a few days later but my 3kg of Shea butter was missing. As the box was only 5lb and 8x8x8 inches that isn't surprising. In the box was a slip of paper which said that the Shea butter was backordered. I checked the web page and sure enough it is out of stock. A few days later I checked again and Shea butter is in stock. I contacted the SB and got a pleasant reply saying that the Shea butter is currently with quality control and will be packaged and shipped out once quality assurance is done with it. A few days later I get an email from SB saying that they are pleased to offer me a gift certificate for out of stock items in the amount of $25. No other explanation. I attempted to retrieve my gift certificate but... they want to charge me the $25 surcharge for orders under $100. Further, they want to charge me another $39 for shipping. I had already payed shipping. After fighting with them for 2 days they graciously dropped the surcharge but demand shipping costs for sending my $25 item. As it stands right now, my calculations indicate that they owe me $18 that would be the difference between what I payed for shipping and their cost for the tiny box they sent; and they owe me the $25 for the Shea butter which they refuse to send me. They have offered me a refund of $25 which is against their policy. But they will not refund the shipping charges. Although it's only $18 I don't want these people to have 1 penny more than they deserve This has been a head ache. It feels like a scam. It feels contrived and well worked out. I have the matter with PayPal for resolution. There are lovely company's which are reputable and honest. I would strongly recommend that you don't give your money to Saffire Blue. read more

I have used this company over the last few years as there are frankly slim pickings for suppliers in Canada for health and wellness products, however I have had one too many negative experiences to continue using them. They are very unprofessional, rude and any interaction with staff sends a clear message that you are not valued or even respected as a person, let alone a client. Customer service is non-existent. In addition to this, they have made errors that inconvenienced me as a client, and instead of being apologetic and try to correct the mistake, I was met with more rudeness. I could no longer remain loyal and give my hard-earned money to this organization and found other businesses who are much more appreciative and respectful of their clients! read more

Despite a lot of negative comments and reviews that I read about Saffire Blue across the media, blogs and such, my experience was fairly good. A lot of reviews mentioned missing items. I did have one item that was missing (it was just a $2 glass 4oz jar), and Saffire Blue did leave a note saying it was out of stock and that I would be getting a refund. Although I don't mind, and honestly I'm relieved that the only thing missing was this, I've yet to receive the refund. It's only $2, so I probably couldn't care less, but for me it's the principle that matters. Nevertheless, they have great prices and products, and the shipping is very reasonable. I did not have to deal with their customer service. It took about a week for the order to be processed, packaged, and sent. This was expected due to my reading of many reviews on this business, so it didn't bother me since I knew it would take a while. Will shop again once I have enough to fill up my cart past 75$. read more

Worst customer service ever. This is the second time I have been extremely disappointed with the way they have handled a mistake on their end, and it will be the last time I order anything from them. read more

After calling multiple times and waiting for over 2 months- we still have received our products. The customer service is absolutely zero help- doesn't care how long its been and offers absolutely nothing to rectify the situation. Don't waste your time or money. read more

Worst company to deal with. There is always something wrong with the package (leaking bottle, tear in product pag, upside down bottle). Would not recommend to anyone! read more

STOP!!! YOU'RE ABOUT TO MAKE THE BIGGEST MISTAKE OF YOUR LIFE! DO NOT ORDER FROM THIS COMPANY! SHOP HERE AT YOUR OWN PERIL! That should be the warning sign whenever you click on Saffire Blue's website. What a HORRIBLE HORRIBLE company! It's my first time shopping here and it most definitely is going to be my last! Not checking reviews for this company before placing my order is definitely top tier on the list of the biggest mistakes I have ever made in my entire life but now I just have to figure out a way to get out of this MESS! I placed an order on July 28, 2020 for $332. 2 items less than $70 were placed on "preorder" because on their website it stated "AVAILABLE JULY 30" so I felt there would be no issue. On August 6, I called to find out about the status of my order as it had still not been shipped and their excuse was that I added preorder items and "well, you shouldn't have placed the order when you saw 2 weeks processing time so that's your fault". They said preordered items were still going through customs. I said "Okay, no problem. I'll wait out the 2 weeks out for the processing time but what happens if the preordered items haven't arrived?" Customer rep said "Well, the parcel is going to sit in the warehouse till it does". Wow. I said "ok no problem, I'll wait 2 weeks". August 12 (which is 2 weeks) I called again. Same lies. Preordered items still going through customs. I said "no problem, seeing as preordered items are just about $70 of my order of $332, ship out the other items. Whenever preordered items arrive, I will pay ANOTHER SHIPPING FEE for those". Customer rep said ok, she'll ask warehouse to ship out and I will get an email. I never did get any email even after calling twice but I checked into my saffireblue account online and saw that my package was shipped. Now this is where it gets crazy (oh you thought I was finished). I LITERALLY JUST OPENED MY PARCEL now and these bloody SCAMMERS filled the box with peanuts and shipped only a minute part of my items (worth about $40) out of my $332!! WAIT, WHAT???? WHERE ARE THE REST OF MY ITEMS? The ones NOT on preorder!! Why are they not here? This is so crazy!! I have never experienced anything like this before even for someone who places a lot of orders from China. And to think this is happening in Canada?!! I'm just a pregnant stay-at-home trying to start a small business from home and I thought I had found a reputable company to buy products from. Apparently NOT! Filing a dispute with my bank IMMEDIATELY! In case you scrolled past my story just to the end, the summary is DO NOT SHOP ON SAFFIREBLUE! Except of course you love stress, headaches, and PAIN! I AM SO DISGUSTED! read more

Lost my money ,never received my order ,never been able to reach them ! Worst store ever !!!!!

THE WORST COMPANY EVER! Now I know why a hurricane hit their building! They asked for it by making the worst karma with their customers. I have been waiting for my order for a month now and I live in the same province! They lied to me about the timeline of shipment which they said was 7 days, which still is high processing time for any reputable company. I never received my first refund from them when they had the weather event and had to file a claim with my Visa company. I do not understand what the hell they are doing. It's companies like this that should be sued and taken down. I will NEVER order from them again and I have no idea why I gave them a second chance. read more

I placed an online order several months ago with Saffire Blue. I received only part of my order and was charged for the entire order. One item was listed as "back order." I assumed that that item would be shipped to me when it became available. I waited and nothing arrived. According to the laws of Ontario, if a company cannot fill an online order within 30 days then the company must refund the money. Saffire Blue did not do this. I filed a complaint with them and they have ignored my requests for the rest of my order to be sent to me or else refund my money. Consider yourself warned not to do business with Saffire Blue. read more