A SCAM company. I don't know how anyone in their right mind can run a business based on scamming people. I ordered some Epsom salt and a few other items since October 2023 after a few attempts to find out the status of my order - also dealing with very rude responses from customer service, part of my order arrived. But my epsom salt still hasn't arrived till today. They stole over $120 from me. I've emailed multiple times with no response. I wish I had read the reviews first and considering some of these reviews are over 4 years old and they still haven't changed, they really should be shut down, a BIG disgrace to other Canadian small businesses. read more

Awful everything, will need to escalate. Pure fraud. I placed an order a month ago, in the confirmation email there are no ways to contact them and their website was shut down. FRAUD read more

Worst company I have ever dealt with. Very unprofessional and rude. Ordered 3 weeks ago and didn't get anything yet. Multiple follow ups and no answer. Do not purchase anything from this company. read more

pure scam company. you can't pick up in warehouse you can't speak to the company directly it's an answering service. placed an order Dec 3 and it's been 2 montha no delivery. As to be expected with a scam company. multiple emails and no response beside once with a your ordered is being processed. I made a complaint to the better business bureau which they aren't registered with, suprise suprise!!! read more

Just a buyer beware. I placed an order with Purple Citrus this past March. I still have not received part of my order . They say it is on back order , the next response passing quality control, . I have sent 27 emails with no response or information . Attempted to call 3 times. I contacted the Canadian better business bureau and they could not get a response. Complete ghosting ! I have been polite and patient during this whole process , but enough is enough. Horrible customer service, do not order from them ! Any additonal thoughts on how I can get my $$ back would be greatly appreciated. BOYCOT their business ! read more

I typically order from New Directions and was spoiled by how responsive they are and how quickly they are able to deliver. This was the exact opposite experience. I don't think PC is a shell company as I did receive my items but some of them were missing/not what I ordered and it took 3-4 weeks for them to arrive. I emailed several times for more information (they say on their website that it's the best way to get in touch because their phone is not set-up?) But never received a response to my emails re: delivery timing. When my 1st package was delivered I suggested they send an invoice with the package to explain why items might be missing or wrong... I DID receive a response to that email but it was sassy and rude. They told me I could print the invoice off myself. They refunded my missing item... Which is about the only good review I have of this company. And I'm hoping they refund my incorrect items too. I would recommend New Directions a million times over this shit company. This was a bad experience and their communication is awful. read more

Every poor review written here is completely founded. Lies. Have stock? Yes, select rush shipping and we can help right away. Later that week... Sorry it's in our lab being tested. Really? Do you provide test results? No and we want you to do business elsewhere. Funny. Won't refund. Only accept e-transfer. Total scam artists. I've been to their shop, it's a mess. Buckets every where on racks. Splitting small portions into smaller portions. They have a long way to go. Good luck with your super poor Better Business reviews as Sapphire Blue - you can change the company name and post a fake address but everybody knows who you are. read more

Ordered 2 weeks ago and still no package. Have emailed with no answer and called no answer, left messages and nothing back. Do not order from this company unless you have a month or so to wait for your goods. read more

Awful customer service. I've been waiting for an order since December 16th. They rarely reply to emails. Won't give an accurate eta. Ignore requests for refunds. I've just disputed the charge with my credit card so hopefully that resolves it finally. Will never order again. read more

I regret doing business with this company they are a total joke. Super rude, and HORRIBLE customer service. They hung up in my face and refused to give me a tracking number! I placed my order almost 3 weeks ago and no sign of it! This company in my opinion totally unprofessional and a waste of time to try and deal with. It was a girl name Adeline, she spoke to me on the phone today Nov. 2 2020 at 2pm and was incredibly rude and should be fired!! You don't scream at and tell off paying customers! I will never do business with them again, I would not recommend them to anyone!!! Based on the other one star reviews this is clearly typical behaviour for them! read more

I ordered 1000 7ml glass jars. I emailed and phoned them the following week for an update on my order. I was completely ignored. They wouldn't answer my emails or phone calls. Clearly they didn't have the stock they claimed. Finally they got back to me two weeks after making the order. The following day I received the jars but no lids. After getting the run around for 3 days, they blamed Canpar for not scanning the item and they had to send "new ones". They wanted to also blame the pandemic, but that doesn't account for not answering me for an entire week, I will probably get the lids tomorrow which will be 3 weeks. If I had read the reviews before I ordered, I would never have purchased from them. I haven't felt this bad about a purchase since before the internet! My experience was actually worse than described if you can imagine. Don't be fooled by the girl that receives the phone calls! They are extremely rude and never take any onus! YOU HAVE BEEN WARNED! read more

OMG I wishhhh I read reviews before purchasing. I ordered most supplies from New Directions Aromatics and it arrived quickly and with no issues. Purple Citrus is something else... I did not receive my order in 2 weeks so I sent a follow up email. The next day they sent me an email saying that my order has been processed. It took a few days to arrive. Then I opened my box and I noticed there is no purchase order paper inside so I had to open my email to see what exact items I should be getting and 5 items were missing! I would understand 1 item or 2... I emailed them about it and they replied to my email saying: "Apologies but we are unable to obtain (this item) at this time. I am forwarding to our accounting department for remedy". How about my other items?? I emailed them a couple of times after that and no response so far! How unprofessional. I consider myself a really patient person but this kind of mess I can not tolerate! Hopefully I can get the rest of my items soon and I will never ever shop with them again. read more

ordered product 3 weeks ago received email confirmation but package has not been arrived. no answer phone or email. I wonder this business exist. now I need to call credit card company to claim this transaction. read more

Poor customer service. Period. Basically if you want to be frustrated and waiting go with them. They don't list when a item is out of stock, then make you wait to find out 2 weeks later. Requested refund and it was not a full one, they kept a fee for me cancelling my order! Will be reporting them to the BBB, which I notice gives them a F rating read more

I wish I saw all the reviews on here before I gave this company my $ I got scammed as well received no product or reply's or correspondence got charged for expedited shipping and after 3 weeks of no shipment confirmation or product I started to worry and sure enough I found I had been scammed..... I reported them to the better buisness Bureau and the day after they sent me a shipping confirmation with a tracking number and they tracking number dosent actually exist. So now I'm working with MasterCard to be aware this company is a fraud and to get my $ back. DO NOT USE THIS COMPANY IT IS A SCAM read more

Placed an order and it was taking very long so I called them wondering where my order was. The girl was not friendly at all and just made excuses. I told her I probably wouldn't order again because I had customers waiting for certain products I make and I just can't wait this long for product. The next day I received a cc email that she wrote to her boss. She wrote more but this is just one part of what she wrote. "She was bitchy and looking for something you could tell so I ended the conversation with sorry and that was the end of it". What a professional company sending me that. The funniest thing is I wasn't even bitchy. I will never order from them again. read more

They are probably a bunch of people in a house they never shipped my order out and they keep telling me that who I talked to last time is on vacation, and that the manager is on vacation DO NOT ORDER they are scammers!!! They won't even give me my money back! read more

Do not order from this company. Reasons: 1) Took two weeks with multiple calls to them to ask about their delay to force them to ship my order. 2) Took 18 calls for me to finally have someone answer my call 3) I call that many times in a row, no answer, CALL WITH MY SPOUSES phone. Instant answer. (They must have caller display) 4) Lady that worked there said she was going to call the warehouse to ask about my order to be shipped. Would call me right back, or the following morning... no call. 5) next day call 8 times, finally someone answers. They put me on hold trying to find out about my order. They transfer me to warehouse. And made them ship my order that day! 6) They do not respond to emails. So don't even try. 7) FINALLY 2.5 weeks later, my order arrives with Canada Post... IM MISSING AN ITEM. 8) Call 14 times from 2:30pm-3:10 NO ANSWER. Tried all their extension lines. No answer. Just voice mail. 9) 3:24 finally ANSWERED. Well GUESS WHAT! They informed me I am NOT GETTING MY MISSING ITEM. "It didn't fit quality controls standards" so I'm being refunded.. WOULD HAVE BEEN NICE TO GET A CALL, A EMAIL, EVEN A PEICE OF PAPER IN MY ORDER SAYING THIS. Congratulations PC, you've not only lost my business, you now lost 13 others I had going to purchase from you! I own a skincare business. I have consumers and other business waiting for my products to be stocked in their stores. NOW not only is my business but other businesses waiting, we are now all delayed. COSTING MY BUSINESSES money from their delays, and missing product. My deadlines are now pushed, and have very unsatisfied people awaiting product. PLUS. I was so excited about the packaging for jars, couldn't beat their cost.. so I informed other businesses like mine about PC. Unfortunately I've now told them to NOT purchase from this company, if they want delays, no responses or missing product. read more

It was a very bad decision to go with this company, my first and last!. My order was placed online, got an email confirmation and waited 3 weeks to find out that the payment didn't go through! Called in about 10 times until somebody answered named Adelaide. She was so rude saying that its not their problem if my payment was decline. I said if I knew, at least something has been done but Its hard to argue when you are in dire need of products as it was on back order from New Diresctions. Adelaide sent a paypal payment in just 3 minutes! Purplecitrus got the payment right away and guess what, it took another 4 weeks to deliver. After 2 months of this transaction, I found out that the first payment went thru. It wasn't decline at all. Purplecitrus charged me twice to 2 different credit cards.Very frustrated and called them, email but to no avail! There was another email address on the tracking that I got so I emailed them too. No response at all!!! I used my work phone number and somebody answered. When I asked to speak to Adelaide, apparently nobody with that name works there. This is order was just a few hundred dollars, so when I told the lady that I'm going to complain to BBB about them, she sent a refund right away! I have all the evidence that I tried to communicate with them (call and email) and the charges that they made. Lesson learned, trust the reviews here at Yelp! read more

Received no order confirmation email, no product. No response to inquiries. Disputed the charge on my credit card. Weeks later got a voicemail from purplecitrus that in several ways was clearly an attempt to stall the dispute process rather than provide customer service. Thankfully visa followed through with the refund and I didn't have to deal with them any further. read more

Horrible, they are droopshopper, scams, no phone answer, no email response, 3 weeks waiting... They order from China and you have to wait..KEEP AWAY FROM THEM...SCAM...should be closed..no refund, no paypal read more

Never do business with them, I bought a product $ 655 after 2 months waiting I ask for reimbursement of the delay. They took 50% of the amount for cancellation I am in proceedings against them with BBB and Office of consumer protection. Don't worry about complaints a file is opened at the Ontario consumer protection office 64 complaints on file. read more

At first, I was skeptical about purchasing products through their online website, but decided to go ahead. I had a few questions, which I asked through their ticket system where it basically sends off the question and then their answer gets sent to your email. They answered my email in one business day, which WAS great (emphasis on past tense). HOWEVER, once I received my package, I noticed some items were missing. And I double checked all of the packaging (box, bubble wrap, and brown paper stuffing) to see if I was crazy. Ok, some items are missing. No big deal right? We're all human, and we make mistakes. So I contact Purple Citrus through the aforementioned ticket system saying that a part of my order was missing and that I'd like to receive the items or just a partial refund. A week passes by, still no answer. Needless to say the after-sales service is awful. When you have an order going, they answer you quickly, but when you're a previous customer with an issue, they don't care which is ridiculous considering they're losing future business. Avoid this business. Edit: I made a Yelp account specifically for this review, and that speaks volumes. read more

STAY AWAY I ordered a TONNE of products from them, they gladly took my money, but in return I got no invoice, no email stating that my order will be processed NOTHING. It's been about 2 weeks now, with multiple phone calls and emails, I've recieved nothing but I rude phone call from that annoying voice who does the answering machine. Who by the way was extremely rude and unprofessional, who continued to tell me I'm banned from shopping with them (after my multiple voice and emails) - something about them wanting to save there's asses ? I guess when someone confronts them about their shitty business they shut them out and proceed to screw over others. .. but why would I even consider shopping with them when my first experience has been a nightmare ! Never in a million years would I think about trying these people again. So save your breath, you annoying lady on the other line, cause I ant coming back I simply just want my money back !!! read more

I decided to keep my business entirely Canadian when it came to suppliers, so I decided to use purple citrus and it was the worse idea! Pros: * Shipping came within a week. * Re-shipped without paying extra Con's: * Messed up my order * Does not check emails regularly (Left and email about my wrong order) * Does not have a voice mail to leave messages (called 5 times in a row just for an answer) * Bad customer service!!!!! * Received the same wrong item as before. I call the company highly upset (had a dead line) and my approach was not great and I will admit that but the rep on the phone gave to phone to another employee and says as she handa the phone off, "I'm not doing this".... Like... what!!!! And then the other employee defends her behavior. I work in customer service too ladies and if I had a customer like myself, I could have dealt with it better. All that attitude and still couldn't send me the proper order the second time around. I never write reviews but this had to be done!!! Save your money and find another company. read more

Purple Citrus is not as bad as everyone is making them out to be. They have one of the cheapest shipping rates and I received my order within a reasonable time limit. Even when I called in the morning about a missing item, they answered the phone right away and were very helpful. Definitely will be ordering from them again. read more

This is a bad company do not order from them. I ordered something from November 1st and I still haven't received it. I called their customer service many times and left messages no one answered, finally when someone answered they told me that Purple Citrus was closed until January 4th. I told her that I had already ordered something and she had the audacity to say to me what English did I understand. If Purple Citrus was really closed why did she pick up the phone. Even when she answered the phone she didn't have to be rude like that. She should have a least said oh okay let me look into our database to track my order. read more

Do not use, unresponsive and excruciatingly slow Honestly, theyve already taken too much of my time, if you use them be very patient as there's no telling when they will ship your order. There are so many other goods companies out there, try them first. read more

Horrible customer service... can't call, barely get an email back... still waiting in my order from over 3 weeks ago for a hand full of jars and some flavour oil. DO NOT order from this company. Is suspiciously fraudulent! read more

Beware! Purple Citrus is also called Saffire Blue! Look up Saffire Blue on the BBB and see the warnings and complaints. I wish I knew this when I ordered from them, but I was wowed by Purple Citrus's good-looking website, fantastic selection of products and great prices. If only I had a done a bit research on them first. After some waiting, my order came in incomplete. I tried to get in touch with customer service through their website, but they have no phone number and the contact form either doesn't work, or they ignored the message that I left. A few days later I emailed them directly and got a response. It was a slow back and forth with CS, with my emails not being followed up on. While they never outright accused me of lying, that's what their wording implied. They never once apologized or showing sympathy. Finally, a month after placing my order, my missing items were delivered. Please do yourself a favor and avoid this company at all cost. read more

Please don't bother with this company. They are a headache to deal with. Extremely poor customer service and products take weeks if not months to arrive, without any kind of notice about the wait time. read more

Beware of this company. I am one of many ripped off by them. I placed my order back in August and am still waiting, several weeks later, for expensive items they claimed were on backorder. Asking for a refund is like asking for a root canal. You'll regret it. I've submitted a BBB complaint and don't have a lot of hope for resolution. read more

TLD; Don't waste your time or money at Purple Citrus. I never write reviews but this company has a complete lack of polite or friendly customer service. I'd rather pay double to order a product from anywhere else on the planet, than give this company money. I'd rather build my own version of a product, than give this company money. I'd rather go without, than give this company money. Instead of Purple Citrus, I recommend using Voyageur Soap and Candle which are located in B.C. (still canadian!). read more

I placed an order and call to request tracking and shipment information three weeks "later". The lady that answered the phone, initially said it takes 7-14 business days for a shipment to be out, I called then on the 15 day and no shipment. I also called them on day 16, and they changed the story saying the order had been received later. so i still need to wait even more? They do not have logistics understanding or customer service skills. They do not reply to emails,and acknowledge that if you send an email and call (because the email have not been answered), then the emails will not be answered. They blame their lack of shipment resources on the pandemic, but the biggest carriers (CanadaPost, UPS, Purolator) are still running at full capacity for the pandemic has given them the chance to work more. Their lack of professionalism and lack of customer service attitude award them at least a zero start rating. They do not care for the customer at all. they also said other people are also waiting even before i placed my order, so i am not any special than others. I don't think Purple Citrus is building a happy customer experience, but a recipe for disaster. If they cannot place shipments, then they should be conscious of their lack and close the business to prevent affecting other people businesses. Before placing an order, take a look at their Facebook and Instagram page, no presence. so the business is not registered and is not accredited with the Better Business Bureau. I received better customer service at a convenience store. Keep in mind I am not the first person complaining for the same reason. before i posted this comment I checked and other people are also complaining that Purple Citrus are not shipping their orders. On top of that experience, they will charge you if you decide to cancel the order that has not even incurred any expenses ( that has not even be packed and has not been shipped) I will never again do business with these people. read more

Don't be fooled by good prices ! I ordered from PC on Dec 29 and I understand that's holiday time my order will be processed after New Year . After some time I send mail asking about my order got response Jan 13 that they were on holidays and current processing time is 7-10 days . Still didn't receive my order . I send them two more emails - no respond. Is middle of February and nothing , no package, no information back . Reading all the reviews, I should never order from them ! UPDATE Finally since Dec 25 I've got my order (Feb 20) nothing missing but all plastic bottles are scratched :( and no confirmation that my package was on the way ! Definitely not ordering again . I don't like when company is not contacting , not responding for emails. read more

Purple Citrus does not have an answering machine, and the website contact form is broken. So the only way to reach someone for help is to call and call and call and call. I called 10 times today before getting someone on the phone. When I asked why they don't have an answering machine, I was told they are "working on it". That was the same thing I was told about a month ago when I asked the same question. My original issue is that I've been trying to obtain an itemized receipt from them for over a month. Each time I reach someone after numerous calls, I'm told I will receive a call back in 30 minutes, and each time I never receive a call back. That was what I was told today as well. It is now more than 30 minutes since the call and I'm not surprised to have not received a call back. In addition, the person I spoke to today was quite impolite. I was extremely frustrated by the time I reached her and started by attempting to detail my complaints. She cut me off mid-sentence and told me to hold while she pulled up my file. When I tried to resume my complaint, it was barely acknowledged. I won't be wasting my time further trying to get anywhere with this company, but also will definitely not be ordering from Purple Citrus again. read more

Very frustrating to deal with customer service regarding two different orders, placed a little more than a year apart. At this point I am done doing business with this company, as it is like pulling teeth trying to get a response from their customer service. I will be doing my shopping at New Directions in future. My first experience was a small order of lip balm supplies which was not processed until 3.5 months later when I finally emailed support, and even then there was no response email to explain, apologize or acknowledge the extreme delay. Three days after I emailed, my order was marked processed. Despite that I live less that an hour away from this company, it still took almost two weeks after it was marked processed for me to receive it. The second was an order where, despite the website stating that the lids matched the jars, they did not. After checking closely, I noticed that the listing details had a different lid size than the listing title. The company has yet to finish resolving the issue, and despite my sending photos and everything they have requested I am left waiting on their response. read more

Placed an order Aug 7 sent money and it is now Aug 22 and it has taken numerous emails and phone calls with threats to cancel my order and contact my bank on my options for goods paid for and not received. Guess what I finally get an email and phone call!!! They claim they have been trying to contact me and I have no records of any of it, she suggested I check my spam folder but funny the email she sent prior to the phone call came straight through to my inbox. This is my 2nd order with them as my first order was fast and received good communication so I thought I would order again....this will be my last order with this company. Stay away!!! read more

Fucking garbage company. If I could give them one star I would. Placed an order weeks ago and nothing. When I threatened to file a dispute unless refunded or my items shipped, they sent me a fucking false tracking number. Garbage. Buy from the States. Don't trust these asshats read more

So disappointed to learn that this Company whose prices lured me in did not come through in the end due to their lack of customer service. I ordered 96 containers with glossy black lids. The 96 lids were not even packaged separately just sitting at the bottom of the box with the balance of the order on top. Needless to say all 96 of the lid tops had scratches in them. Phone calls, emails..no response. Calling VISA for a refund. Stay away from Purple Citrus. read more