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    C & C Carpet Cleaning Plus

    5.0 (7 reviews)
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    7 hours

    Response rate

    50%

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    2 years ago

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    2 years ago

    Zaine was awesome the job was thorough and complete I cannot be more pleased with their work

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    Kimmel's Carpet and Floor Coverings - his card he gave to us in case someone needs it

    Kimmel's Carpet and Floor Coverings

    (4 reviews)

    Kimmel's Carpets is a Facebook/Craigslist based-business - no actual website. Find them online…read morehere: www.facebook.com/kimmelcarpets We hired Mike 10/12/15 to restretch carpets at a home we had purchased that week. He did a fantastic job with it, at a great price. So, while he was there, we had him quote carpet removal and bamboo install in our kitchen, too. Again, a great price, so we purchased the (click-lock) wood we needed and had Mike install once it had acclimated. We did notice a couple of gaps right away, as well as a couple of soft spots, but were told that wood contracts and expands so didn't think anything of it... and since we were to have a followup checkup to address any concerns in a month, didn't really worry about it. Mike came out to fix a soft spot (it's a floating floor, but this really had a lot of give.) but it didn't seem to help. So, after the holidays, contacted him again because we noticed some of the boards were chipping/splitting at the ends, and the gaps still remained. After Mike said any problems were "manufacturing defects", we had an National Wood flooring Association certified inspector come out 2/16 to look at the floor. Mike said if the inspector found any issues, he'd fix them. When the inspector arrived, he immediately noted several problems with the install: * Multiple boards weren't click-locked into place lengthwise. This has contributed to the feel of 'soft spots' -- since the boards have more flex, because they weren't fully clicked into place, as well as bending/slight fracturing within boards and the deterioration/chipping at the ends of others, because of additional movement (rubbing board-on-board, which has damaged some tighter edges). * Inspector saw one, possibly two spots in particular where there's significant gapping between boards end-to-end - which we noted after installation, too. * Inspector questioned if the underlayment has the proper overlap, and if it was laid parallel to the floor joists, as it should have been laid perpendicular. This could also contribute to the lengthwise "soft/bounce' of specific boards. (I verified - from pics Mike took and posted to his own FB page - that the underlayment runs parallel to the boards.) I contacted Mike, and he texted me that the inspector didn't know what he was talking about, but he *did* agree to come out to make repairs (which he said would take a couple hours) on Mar 3 in AM. However, the night before, he emailed to say it would be PM, which we couldn't do due to scheduling. Communication was sporadic for the next few weeks, but Mike told me he could be there 3/23 in the AM. So, we emptied the pantry and took the furniture out of the kitchen to ready for repair. Then, on 3/22, Mike sent a short text saying "plan on Thursday" (3/24), and that it would be 'probably two days total" work. So, I changed work stuff around to be off Thursday, when Mike said he'd arrive between 9-930. However, Mike no-showed on the 24th. My texts and emails went unanswered, and calls rotated between voicemail and hang-ups (where I could here someone answer but hang up without saying anything.) Today's 3/30, and I've yet to hear a single word from Mike via phone, email, or text. I understand (as a small biz owner myself) how work can get busy, and that "rework" doesn't put money in your pocket, but the fact is this flooring was installed incorrectly (a fact verified by the NWFA inspector) and all we've asked is for him to reinstall it and replace the damaged boards with some of the remaining ones we overpurchased at the beginning. However, Mike's hasn't answered calls, emails or texts (while continuing to work - as his FB page shows job updates). Just fix our floor, man!

    i have been searching for a place to make a comment about kimmel's. august 2014 kimmel and his…read morefamily member (as we were told) laid carpet in 3br, lvr, hallway, and dr. they also laid linoleum in the kitchen and fr doorway. the carpet install was mediocre at best as there were gaps more than .75 inches along fireplace hearth. the linoleum was extremely poor on the install. there was (and still is) glue on my walls 2ft up, part of my kitchen cabinet had been ripped off when they let the glued linoleum sit on it before laying it down. the cuts on any wall are not near the wall or cabinet they are at minimum 1" away. i had mike kimmel come back and look at it and he refused to take responsibility and said sorry. he was paid more than $3000 for the install. i would never recommend this group to anyone with any common sense! i do have pics if requested.

    C & C Carpet Cleaning Plus - carpet_cleaning - Updated September 2026

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