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    Saginaw Furniture

    5.0 (6 reviews)
    Open 10:00 am - 8:00 pm

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    Sleep Experts Keller

    Sleep Experts Keller

    4.1(15 reviews)
    6.6 mi
    $$

    Let's talk about my experience. A gentleman named Peter and I sadly didn't get the name of the…read morewoman either. What can I say but they did such a phenomenal job. I was stunned as I walked in with my girlfriend and was greeted so warmly. Offering a water in this Texas heat, life savior. The detail about it, Peter was kind, spoke to me as if he knew exactly what I wanted. Offered me this simulation on bed rest and showed me a mattress that worked for me and my girlfriend. Showed me a variety of beds, letting us test them out. The way he spoke about his knowledge on comfort, I felt like I was in class. I was low key astonished, to be honest. It got me looking up comfort history for beds and just wow. I bought a mattress that day

    For me the term "Sleep Experts" has taken on a whole new meaning. They are asleep on the job!…read more My wife and I bought a split king bed and adjustable base with LED underlighting plus two black touchpad remotes (over $5k) from Kenny at the Keller store on Denton Highway and North Tarrant. The delivery driver and helper set up the bases and installed the mattresses. The driver tested one of the two bases then raced outta here. PROBLEM ONE: The remote did not work properly on the untested one. I actually had to hold the remote under the bed to get it to work. They sent another team out with a replacement base and remote that afternoon. They disassembled the old base, installed the new base and left. PROBLEM TWO: The new base they brought out was an older version - not matching the other base (perhaps refurbished but who knows). It had a silver remote (not a touchpad) and a standard light bulb for underframe lighting rather than the LED. I called the store manager and told her I wanted the SAME BASE AND REMOTE on both sides of the bed. She tried to convince me otherwise saying they were the same product and it happens all the time but I wasn't accepting that. Eventually she agreed to send the other. PROBLEM THREE: Several days later a delivery team arrived. They disassembled my base, took it out to the truck, then opened the new box and... low and behold they brought the wrong one yet again. It should be noted that each time they come out they only commit to a date, so we need to make sure someone is available at home ALL DAY to receive the bed. The night before, they give you a two hour window via automated caller narrowing it down, but once you clear your calendar it remains cleared. PROBLEM FOUR: I spoke to the store manager, Melanie. She told me she checked and "actually the silver remote and base with light bulb is the newer version and the black touchtone remote and LED model is the "old model" and they don't make it anymore. She offered to bring out a replacement for the black remote and LED. I told her I needed to research it first because I don't believe her story! Nobody is phasing out LED's in favor of light bulbs and moving from touchscreen remote in favor of the old type push buttons. I immediately contacted the manufacturer, Leggett and Platt and spoke with Alisa in customer service. Amazingly, she confirmed I was right! The newest version is the black remote and LED light. They discontinued the other one because they had lots of problems with it. MELANIE AT SLEEP EXPERTS LIED TO ME in an effort to make this go away! I called Melanie back and informed her, and she ultimately offered to upgrade us to their top base model at no additional cost. I must say this type of treatment of retail customers went out the window many many years ago now that social media is available. This interaction thus far has been regrettable! I'm waiting now on a delivery date for my two new 900 model bases! We'll see how that goes, but I'm not holding my breath!

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    Sleep Experts Keller - Bring the whole family. Your kids will have things to occupy them while you pick out your next mattress!!

    Bring the whole family. Your kids will have things to occupy them while you pick out your next mattress!!

    Sleep Experts Keller
    Sleep Experts Keller

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    Mattress Firm Lake Worth

    Mattress Firm Lake Worth

    3.1(7 reviews)
    4.3 miFar West
    $$

    Purchased a mattress/adjustable frame and from the time I picked it up, was not satisfied with the…read morequality. It did not look like the display model and seemed to be made of cheaper materials. We tried it for 2 weeks and decided to go a different direction. My wife is 6 months pregnant so her comfort is the most important thing right now. When I called to ask about returns the associate, Valerie, informed us that there would be a $99 restocking fee and a $99 delivery fee, neither of which were mentioned at the time of purchase when talking about the sleep trial. I asked to speak to a manager and was told "he's too busy to give you a call." We specifically asked about returns when purchasing the mattress and were assured that we could return it without mentioning any of the aforementioned fees. I also did not receive any paperwork from the store and was told that the information would be sent to me via email. I received the receipt but no information on the sleep trial. If I was told that I would be paying $200 to try out the mattress, I would not have purchased it.

    I moved from California to Texas at the very beginning of the Pandemic and didn't take several…read morethings with me including my old bed. Since my husband had already relocated here months before I could join him he was in charge of finding a new bed, he came here. He described my back and health conditions and was shown a mattress and adjustable base set, and assured that it would be delivered and setup before I arrived. All I can say I have never slept better!! Being able to raise the head of the bed relieves my chronic acid reflux and it's SOOO comfortable to lay on we often watch tv from bed. Thank you Sleep Experts for listening to your customers and knowing how to help them have a better night's sleep and a better life!!

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    Mattress Firm Lake Worth
    Mattress Firm Lake Worth
    Mattress Firm Lake Worth

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    Home Zone Furniture

    Home Zone Furniture

    3.3(57 reviews)
    5.6 miFar West
    $$$
    Locally owned & operated
    Offers customized solutions

    My family took deliver of a sectional couch sold by Home Zone Furniture on Sep 9th, 2024. Three…read moremonths later, a portion of a seam came apart. It has now been TEN WEEKS since we filed a warranty claim. We still do not have a replacement part! My last communication with Home Zone Furniture customer service was 2 weeks ago when I asked about the status of our replacement part. I was told by the rep he would check, and get back to me. I haven't heard anything now in 2 weeks. The section is made by Dallas Sofa Company and made locally in DFW. The warranty on the section sold to us by Home Zone Furniture is WORTHLESS if I can't get a replacement part! There is ZERO REASON a replacement part for a couch made in DFW should take 10 weeks (and counting). I am incredibly disappointed in Home Zone Furniture's quality and warranty service!

    I purchased 3 couches, two of them sectionals with recliners, two full bedroom sets, a large dining…read moreroom table with 8 chairs, a coffee table and end tables, and a wine rack from Home Zone. Within a few weeks several prices were showing cracks, wear as if I had them for many years. I have a claim for a recliner specifically that sinks to the frame and squeaks like old springs and the battery pack got caught in the mechanism. The process of getting parts and repair has been nothing short of ridiculous. Their third party who was supposed to either repair or take the chair for repairs showed up with no knowledge, no way to take the chair and no parts. Customer service gives excuses and after all is said and done, they said I have to go pick up the parts. Lesson learned! Please heed mine and others warning and do not buy from Home Zone!

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    Home Zone Furniture
    Home Zone Furniture
    Home Zone Furniture

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    Saginaw Furniture - homedecor - Updated May 2026

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