My mom and I stopped by Overstock due to being intrigued by the big clearance sale. Overstock had a…read moredecent selection of furniture and decor available. Scarlett assisted us as we explored the store and appeared to be knowledgeable about the items in inventory. There was a beautiful sofa for a decent price on the show room floor, unfortunately it was unavailable due to none being available in the stockroom. I picked up a pack of hanging baskets for a good price. Overstock is worth perusing if you are in the area, you might find a good deal.

They are going out of business & everything is on sale. Be wary though. We were sitting on a couch…read more& were going to purchase until we found 2 dead bedbugs on the cushions.

My husband and I have been looking to upgrade our mattress, and we wanted to try a nectar since the…read morereviews are excellent online. Remon guided us to a few different nectars, and (just to be safe) took us on a tour of the other mattresses while we were there. Remon was patient, informative, and showed real interest when we discussed our needs for our new bed. Excellent customer service!

Ben was so helpful! He had a ton of product knowledge that ended up assisting us in making an even…read morebetter decision that was different than the bed we walked in initially wanting to purchase. Ben treated us like family, this is our second purchase with Mattress Firm & we won't likely want to purchase anywhere else for mattress needs! Delivery team was next day & also wonderfully polite & efficient!

The experience was very easy and quick, the staff was extremely helpful while I was picking out my…read moremattress, and delivery was just as easy. Great products and excellent customer service!

From the owner: Haltom City Mattress Factory in Fort Worth Texas is a factory direct bed and mattress store that…read moresells adjustable beds, memory foam, cooling mattresses, hybrid and custom made mattresses.

Let's talk about my experience. A gentleman named Peter and I sadly didn't get the name of the…read morewoman either. What can I say but they did such a phenomenal job. I was stunned as I walked in with my girlfriend and was greeted so warmly. Offering a water in this Texas heat, life savior. The detail about it, Peter was kind, spoke to me as if he knew exactly what I wanted. Offered me this simulation on bed rest and showed me a mattress that worked for me and my girlfriend. Showed me a variety of beds, letting us test them out. The way he spoke about his knowledge on comfort, I felt like I was in class. I was low key astonished, to be honest. It got me looking up comfort history for beds and just wow. I bought a mattress that day

For me the term "Sleep Experts" has taken on a whole new meaning. They are asleep on the job!…read more My wife and I bought a split king bed and adjustable base with LED underlighting plus two black touchpad remotes (over $5k) from Kenny at the Keller store on Denton Highway and North Tarrant. The delivery driver and helper set up the bases and installed the mattresses. The driver tested one of the two bases then raced outta here. PROBLEM ONE: The remote did not work properly on the untested one. I actually had to hold the remote under the bed to get it to work. They sent another team out with a replacement base and remote that afternoon. They disassembled the old base, installed the new base and left. PROBLEM TWO: The new base they brought out was an older version - not matching the other base (perhaps refurbished but who knows). It had a silver remote (not a touchpad) and a standard light bulb for underframe lighting rather than the LED. I called the store manager and told her I wanted the SAME BASE AND REMOTE on both sides of the bed. She tried to convince me otherwise saying they were the same product and it happens all the time but I wasn't accepting that. Eventually she agreed to send the other. PROBLEM THREE: Several days later a delivery team arrived. They disassembled my base, took it out to the truck, then opened the new box and... low and behold they brought the wrong one yet again. It should be noted that each time they come out they only commit to a date, so we need to make sure someone is available at home ALL DAY to receive the bed. The night before, they give you a two hour window via automated caller narrowing it down, but once you clear your calendar it remains cleared. PROBLEM FOUR: I spoke to the store manager, Melanie. She told me she checked and "actually the silver remote and base with light bulb is the newer version and the black touchtone remote and LED model is the "old model" and they don't make it anymore. She offered to bring out a replacement for the black remote and LED. I told her I needed to research it first because I don't believe her story! Nobody is phasing out LED's in favor of light bulbs and moving from touchscreen remote in favor of the old type push buttons. I immediately contacted the manufacturer, Leggett and Platt and spoke with Alisa in customer service. Amazingly, she confirmed I was right! The newest version is the black remote and LED light. They discontinued the other one because they had lots of problems with it. MELANIE AT SLEEP EXPERTS LIED TO ME in an effort to make this go away! I called Melanie back and informed her, and she ultimately offered to upgrade us to their top base model at no additional cost. I must say this type of treatment of retail customers went out the window many many years ago now that social media is available. This interaction thus far has been regrettable! I'm waiting now on a delivery date for my two new 900 model bases! We'll see how that goes, but I'm not holding my breath!

#992054. Never been ignored better. I purchased 2 queen size mattresses yesterday 2/26 FROM…read moreEMPLOYEE Charles.who could not have been any better. After talking with my sister (mattress for her lake house) she did not want the adjustable frame. Went back to store to update information, same store as yesterday (2 woman employees and 1 man employeer) After ignoring my son (grown man) they informed us that only Charles could make the changes Charles presently was working at another MF store on Azle Ave and we should go there Employee were not busy and my sister has purchased 4 beds from your company. Very disapointed except for Charles and his knowable great customer service. Very disappointed Susan Longley, John Wywias, Jannette Spurlock

We had a great experience purchasing our mattress and adjustable frame. Our sales person Michael…read moreexplained the different mattress types and made the process of choosing easy! We will definitely shop with him again if we need another mattress for any other rooms!

Purchased a mattress/adjustable frame and from the time I picked it up, was not satisfied with the…read morequality. It did not look like the display model and seemed to be made of cheaper materials. We tried it for 2 weeks and decided to go a different direction. My wife is 6 months pregnant so her comfort is the most important thing right now. When I called to ask about returns the associate, Valerie, informed us that there would be a $99 restocking fee and a $99 delivery fee, neither of which were mentioned at the time of purchase when talking about the sleep trial. I asked to speak to a manager and was told "he's too busy to give you a call." We specifically asked about returns when purchasing the mattress and were assured that we could return it without mentioning any of the aforementioned fees. I also did not receive any paperwork from the store and was told that the information would be sent to me via email. I received the receipt but no information on the sleep trial. If I was told that I would be paying $200 to try out the mattress, I would not have purchased it.

I moved from California to Texas at the very beginning of the Pandemic and didn't take several…read morethings with me including my old bed. Since my husband had already relocated here months before I could join him he was in charge of finding a new bed, he came here. He described my back and health conditions and was shown a mattress and adjustable base set, and assured that it would be delivered and setup before I arrived. All I can say I have never slept better!! Being able to raise the head of the bed relieves my chronic acid reflux and it's SOOO comfortable to lay on we often watch tv from bed. Thank you Sleep Experts for listening to your customers and knowing how to help them have a better night's sleep and a better life!!

We loveeed Big James. This was the fastest shopping possible. Big James was down to earth and he…read morewas very knowledgeable. He even looked up my older orders from 2021 so that I could purchase the same sheets I love. Definitely ask for him when you go in!

Chelsea was amazing. She walked us through so many options that we actually brought a mattress set…read morewhen we were just looking. She went above and beyond what was expected. Thank you so much.

Got excellent customer service from Tina. Reasonable prices…read more Affordable Great mattress to choose from Friendly business owners.

I was sold on a bed that was supposedly a good deal ($800). I took it home and unfortunately my…read morewife thought it was too firm. I called Mattress Distributors the following day to see if we could switch it out for something softer and I was told I couldn't. Now I'm stuck with a $800 bed that we won't be using. Terrible experience.

My family took deliver of a sectional couch sold by Home Zone Furniture on Sep 9th, 2024. Three…read moremonths later, a portion of a seam came apart. It has now been TEN WEEKS since we filed a warranty claim. We still do not have a replacement part! My last communication with Home Zone Furniture customer service was 2 weeks ago when I asked about the status of our replacement part. I was told by the rep he would check, and get back to me. I haven't heard anything now in 2 weeks. The section is made by Dallas Sofa Company and made locally in DFW. The warranty on the section sold to us by Home Zone Furniture is WORTHLESS if I can't get a replacement part! There is ZERO REASON a replacement part for a couch made in DFW should take 10 weeks (and counting). I am incredibly disappointed in Home Zone Furniture's quality and warranty service!

I purchased 3 couches, two of them sectionals with recliners, two full bedroom sets, a large dining…read moreroom table with 8 chairs, a coffee table and end tables, and a wine rack from Home Zone. Within a few weeks several prices were showing cracks, wear as if I had them for many years. I have a claim for a recliner specifically that sinks to the frame and squeaks like old springs and the battery pack got caught in the mechanism. The process of getting parts and repair has been nothing short of ridiculous. Their third party who was supposed to either repair or take the chair for repairs showed up with no knowledge, no way to take the chair and no parts. Customer service gives excuses and after all is said and done, they said I have to go pick up the parts. Lesson learned! Please heed mine and others warning and do not buy from Home Zone!