#992054. Never been ignored better. I purchased 2 queen size mattresses yesterday 2/26 FROM…read moreEMPLOYEE Charles.who could not have been any better. After talking with my sister (mattress for her lake house) she did not want the adjustable frame. Went back to store to update information, same store as yesterday (2 woman employees and 1 man employeer) After ignoring my son (grown man) they informed us that only Charles could make the changes Charles presently was working at another MF store on Azle Ave and we should go there Employee were not busy and my sister has purchased 4 beds from your company. Very disapointed except for Charles and his knowable great customer service. Very disappointed Susan Longley, John Wywias, Jannette Spurlock

We had a great experience purchasing our mattress and adjustable frame. Our sales person Michael…read moreexplained the different mattress types and made the process of choosing easy! We will definitely shop with him again if we need another mattress for any other rooms!

Absolutely amazing service from the moment we walked in! They had a great selection of queen beds…read moreand we found the perfect one. I have to say, the delivery process was a dream! The communication via text and email gave us a tracking link so I knew I had time to run to the grocery. Very kind, classy place with great prices and FROM TEXAS!

My family took deliver of a sectional couch sold by Home Zone Furniture on Sep 9th, 2024. Three…read moremonths later, a portion of a seam came apart. It has now been TEN WEEKS since we filed a warranty claim. We still do not have a replacement part! My last communication with Home Zone Furniture customer service was 2 weeks ago when I asked about the status of our replacement part. I was told by the rep he would check, and get back to me. I haven't heard anything now in 2 weeks. The section is made by Dallas Sofa Company and made locally in DFW. The warranty on the section sold to us by Home Zone Furniture is WORTHLESS if I can't get a replacement part! There is ZERO REASON a replacement part for a couch made in DFW should take 10 weeks (and counting). I am incredibly disappointed in Home Zone Furniture's quality and warranty service!

Joel provided exceptional service and passed along the savings that he creates using his unique…read moreapproach to the mattress business. Now if you need funny television commercials, high cost storefront retail locations and salespeople try to up sell and pressure you don't come here. If you want great prices, quick delivery and a straightforward approach to buying a mattress this is your place. We purchased a hybrid king mattress with adjustable remote controlled base and it's amazing. They delivered and set up the new bed, dismantled and took away the old frame/box springs/mattress. They even put on the mattress cover! Five Stars highly recommended

I had the best experience with Joel! This is the place to go if you want quality at a great price!read more

David was nice, considerate, very polite, helpful and, very respectful. I would definitely…read morerecommend coming here if David is present. The whole atmosphere here is amazing and very welcoming

Great service by Joe and delivery guys were super kind, too! Great selection, great value, made it…read moresuper easy for us to get a mattress.

We LOVE our Legacy mattress from City Mattress Factory!!! Thank you Mark and Norm! You were great…read moreto work with and so patient with us. We knew we had to get rid of our old mattress but I was scared of the process of finding the perfect new mattress. There's SO many options out there and it's super confusing. I started researching and seeing many great recommendations for City Mattress Factory from my local "go-to" neighborhood page. I woke my husband up one morning and told him we HAD to be there when they opened (they open @ 8am!). I knew we didn't have to look anywhere else. Norm was so patient with us! We brought our own pillows and blanket and I made my husband spend at least 10 min on each mattress we were considering. I knew the Legacy was for us when my husband feel fast asleep on the Legacy. I was starting to feel like Goldilocks but now this Goldilocks can finally get some rest!!! We finally have the mattress we can't wait to crawl into! We are SO thankful for you and your quality products!!! XO

My husband and I were in great need of a new mattress after moving to TX. We went shopping for…read moremattresses at a few places in town (and after having failed two times at getting one of those mattresses in a box!), and we were SO pleasantly surprised to find a fabulous mattress at City Mattress. It's one that we BOTH love which is hard to find for us! Manny was SO knowledgable and not pushy at all... in fact, we went back in and purchased another mattress for our daughter that she loves! I've waited to write this review until we could tell for sure that the mattress lived up to what we were told and that after a few months, we'd still be as delighted with our "Fort Worth Mattress". It's even better than we'd hoped! THANK YOU Manny for being so great to work with, and City Mattress for making such a great bed!

Nice folks, good prices. Bed base was delivered and set up as scheduled. I'd definitely do business…read morewith them again.

If you get a 5 rating from us,! That's because you deserve it.... We applause y'all. From the…read more ladies and gents to th delivery guys. Y'all are amazing. (my husband and I) have been shopping at several furniture places in the Colony, Plano and Arlington. We moved to Johnson County in February of this year. We past by S&S and decided to take a peak and see what they had, boy was I surprised at the inventory and just how nice and clean everything was and "Oh yeah!!" The furniture was so updated. We found our perfect chairs and bed room suite. Delivery was included. They even haul off the old furniture. We're quite pleased and will be going back soon..prices are great as well!! Phil & Sandi

Incredible energy here with these guys!! Kevin & James were…read moreso fun to work with. We bought the mattress desired and got some treats from the 4th. I appreciate the excellent customer service. The value was great also. Reasonable prices, outlet prices, certified proOwned items, well taken care of. I loved my experience here today. Kevin was so patient with us The experience was awesome, James was hilarious I would def recommend this location!!

Kevin was nice, pulled out mattresses in my price point and had a sense of humor. No fluff, helps…read moreyou with exactly what you want

this was my first new mattress buying experience that I did on my own. Bob my sales associate was…read moreextremely helpful and knowledgeable, and guided me through the process. I am so glad i chose this location to purchase my daughters new mattress I was dreading it honestly, but by the time the process was complete i knew I'd made the right decision

We bought a Tempurpedic mattress in Aug. 2014, after 9 months of having an aching back, we went…read moreinto the store and told the manager we wanted to exchange it. She was very sweet and showed us a couple of Beauty Rest matresses. We chose one that was better suited for us, and in just a couple minutes she had an order in to have our new matress delivered the next evening between 7pm-10pm. No hassle! the guys called and showed up just after 7 and were polite and had the bed exchanged within 10 minutes! From the orginal purchase to last night's delivery, its been a smooth, plesant experience dealing with the Weatherford store. We will definitely be back and recommend our friends!

I bought a $4000.00 Tempurpedic mattress in March 2025. 8 months later, it has indentions that are…read moreimpossible to sleep on. I have to sit up to turn over. The Firm will not honor the warranty on my mattress. I contacted Tempurpedic, they won't contact me back. They gave me instructions on how to do a warranty. It's impossible for me to do it. I'm screwed out of $4000.00. DONT BUY TEMPURPEDIC!! DONT BUY FROM MATTRESSES FIRM!!! They don't care about you after you pay them. I gave 1 star because I had to in order to post.

Walked in and was greeted my a worker who told us we were wasting our time to try to look for…read moremattresses without his help. I get commission, but man- at the cost of being rude to customers?! Uh no thanks. We took our money elsewhere.