Can I give it no stars like the no bike they sold me? Ordered $3K bike after they told me it was…read morein stock. They charged CC right away, a week later, after I had called regarding status of pick up, they tell me it still needs to be assembled...be patient. A week later they tell me the one in stock is damaged and they cant repair it so they need to order another from their Ottawa store. Another week later they tell me the second one is also damaged and they cant repair it. Seriously, if they cant get two brand new bikes working, heaven help you if you brought them in one that was actually damaged to fix. I asked them to follow up with Cannon, the manufacture, but that was like a month ago and still no follow up. My riding season is off to a great start...not, thanks for nothing MEC.

I wanted to say that I'm very impressed with the Vancouver-based MEC Service Centre. There was a…read moreproblem with my jacket order...they couldn't find a Synergy Gore-Tex Jacket even though their system said there was at least 1 on hand in Canada at the clearance price of 30% off. Well, I asked and they agreed to ship me a 2018 Synergy Jacket for the clearance price. What a deal...or could I say steal!!! Terrific customer experience is what it was. The jacket arrived yesterday via Canada Post (free shipping) and I'm now set with my 3rd Gore-Tex coat in 30 years. It's a fantastic all-weather material if you maintain it. Thank you MEC!

This place is awesome…read more I brought my wife here to check out a nice new rifle for her (she's a novice shooter just getting into sport shooting and I've had my PAL for about a year). We dealt with Logan, and he was great. He was especially patient as I explained some basic gun handling safety to my wife as we were browsing. He offered us a number of choices and was super friendly and helpful without putting any pressure on us at all. In fact, he encouraged us to take our time and do our research ahead of time. Even to go to a range and see what we like before we commit. I have to say it's moments like these that make me proud to be a Canadian gun owner and enthusiast. It shows that gun owners in Canada are awesome people and are always safety conscious and willing to help those new to the hobby. After being treated, so well, even though we're from Toronto originally, we will definitely be coming back here. And I would recommend anyone even vaguely interested in firearms to come here and ask questions and speak to the awesome staff. Without a doubt they will take good care of you.

Awesome place and very informing staff. They had what I needed and can't wait to go back.read more

The guys had everything I needed, and set up me up with new pedal cleats along with direction of a…read moregood bike route through town. Much better prices, selection in stock and service than MEC.

Bought all our kids bikes here over the years. Last year, new bikes again for son and daughter…read more Had issue in the fall with daughters bike, kept jumping gears - took in and in 15m, on the way home. This summer, son's bike rear wheel came off twice - couldn't figure out why myself, took it in, one piece they found was moving that shouldn't. Replaced no charge and on our way in 15m again. Outstanding sales support once you have to wait for your turn - hint ... don't go shopping saturday morning first nice spring weekend, service on the two occasions need them, outstanding again. Highly recommend

I really wanted to like this shop. When Mr Vegetarian and our children want to test bikes, the…read moreowner (Andrew) was cheerful and friendly, and let them ride whatever they wanted while being pretty good-natured about the clambering-about habits of certain small children. We arranged to buy an expensive ($3k+) cargo bike, tricked out with all sorts of kid-related accoutrement. We said at the beginning that we were nervous about buying a bike in Burlington and living in Toronto, but they had the Milano we wanted and Andrew assured that they were in Toronto "all the time" offering mobile service and deliveries and that this would not be a problem. It has been a problem. The good cheer and helpfulness available on sales day vanished shortly thereafter. They delivered our bike (and charged us for it), with the wrong cover attached and told us we would need to return the cover ourselves if we wanted a new one. When we tried to book our promised free-in-the-first-year service and get replacement lights because the factory one fell apart we were sent an invoice for nearly $500 - the free service was suddenly not available. First we were told it was because we had to have it in the first six months, then were told it was because we had to do it at the shop. To be clear, this would mean either riding the 100lb bike 50km to Burlington for service or paying someone to transport it there. The short answer is that we really wish we hadn't bought a bike so far away - the owners promises to make sure we were cared for even though we lived in the city never materialized at all. Maybe this place would be great if you lived around the corner, but I can't trust a shopkeeper who will over-promise or say anything to get the sale and then shrug his shoulders. A real let down.

Absolutely worst place to buy a bike. DO NOT PURCHASE A BIKE FROM THIS PLACE. I made the mistake of…read morebuying one and had nothing but problems.. was extremely unhappy and needless to say I got stuck with a 2,000$ bike that I have been trying to sell on my own for almost 1.5 years. Horrible customer service and lack of knowledge. I am very surprised this place is still in business. Please do yourself a favor and go else where!!!

Avoid Smartwheel Canada - Dishonest Stock Claims and Zero Delivery…read more I would give zero stars if I could. My experience with Smartwheel Canada has been an absolute nightmare. I ordered a product that was listed as "in stock," only to be met with months of deception and waiting. Over the course of four months, I was repeatedly lied to. First, they claimed it was in stock, then they shifted the story to say it was "arriving soon," providing fake ETA dates that never materialized. Communication is incredibly slow; I had to constantly chase them for updates, and every response felt like a scripted stall tactic. To prove this wasn't just a one-off mistake, a friend of mine who lives down the street also ordered from them as well and had the exact same experience: no product, constant excuses, and blatant lies about inventory levels. They even ordered a totally different wheel than I did. After waiting 120 days for a product that was never going to come, I finally had to demand a refund. They are happy to take your money immediately but have no intention of fulfilling orders in a timely manner. Do yourself a favour and buy from a reputable dealer instead. This company cannot be trusted.

**SCAM ALERT**…read more Beware of this company! They use a .us domain but have no intention of shipping from the USA. Their prices are significantly higher than competitors, and there's a good chance you won't even receive your order. If you seek a refund, prepare for frustration--they'll drag their feet for weeks and then hit you with a 3.5% charge, citing terms that are hard to find. I've been waiting for my refund for weeks, only to receive a notification saying it's been declined. This has all the hallmarks of a scam. Do yourself a favor and steer clear!