I read a couple reviews about this doctor's office and wanted to come in with an open mind even…read morethough some of the reviews weren't so positive. We walked in and we were instantly greeted by the nice receptionist. She got us all checked in, updated my husband's insurance information and billing. And then we chilled in the waiting area. We were called back by the nurse. She took my husband's vitals and asked us if we had any medical concerns. She was really kind! Nurse Niki did a great job getting my husband's appointment started. Today was our first initial visit with Dr. Mohamed. He was fantastic! Dr. Mohamed was very thorough. He was very attentive and was very engaged. I appreciate that he took his time with the appointment. He didn't rush us, made sure he covered all of our questions and concerns. It was a breathe of fresh air to have a dr taking his time for his patient. If you're looking for a new primary dr, I would recommend Dr. Mohamed.

The doctors and nurses were okay, but billing is a nightmare. I didn't find out how bad until an…read moreissue with insurance outside my control (a different family member's CoB) lead to a delay in payments. An insurance rep even called to inform them of the delay so they wouldn't give me any problems. Unfortunately the fun was only beginning. Billing has a policy of only including specific dates of service and a list of services with the first bill. Even cross-referencing the first bill, subsequent bills were impossible to make sense of because the amounts and dates kept changing. Even after the insurance issue was resolved, one twin's wellness visit was still getting denied. Insurance reps said they were billing incorrectly. The first billing rep I spoke with also noted discrepancies in how each visit was billed. I used to review claims for a health insurance company, too, and knew they were billing with the wrong codes. Sometimes mistakes are made on the insurance side, but this was not one of those times. The last time I spoke with a billing rep, they were very uppity and denied making any mistakes. Once again, a rep from my insurance company called them directly. The bill was resubmitted and paid, with the exception of hospital services for what I thought was a routine blood test for the younger twin. Whatever. I was tired of arguing at that point. One other thing: visits would last forever, about an hour per child, and most of that time was spent sitting and waiting in the exam room. Imagine how fun that was with both children in their terrible twos and threes. There's a lot of things I'll miss about Boise; this place is not one of them. They can't be faulted for the initial delay, but billing policies and poor customer service are on them.