I've never had a worse experience at a medical office than every encounter with this Buffalo Grove…read moreoffice. Rude, unprofessional, ignorant doesn't even begin to describe the jokes sitting at the front desk. People eating, talking on the phone to friends and totally ignoring you when you walk in. Leaving me 4-6 messages within 2 minutes after hours telling you to call back immediately. Office closed. No voice mail. Unanswered portal messages. Worst experience ever. If you need mental help support DO NOT GO TO GEODE.

My therapist is great. However, my therapeutic progress is being undermined by persistent billing…read moredepartment issues and internal administrative errors, which is unfortunately causing significant distress. Either their billing department personnel needs extensive training, or there are serious incompetency issues that need to be addressed. I have reached out to Geode's management seeking resolution, but they have been unresponsive. The only reason I come back is because I like my therapist.

Fantastic Doctor!! He's a great listener and problem solver. He really cares. My anxiety…read moredisorder is under great control with him. I'm so glad I found him.

I was referred to this location for rehab following an injury and I was seen 2-3x weekly for six…read moremonths. One of the most glaring problems with this location is the constant carousel of physical therapists. I rarely saw the same therapist more than once, as it seemed they were constantly quitting or being transferred to other locations. Each time I would go, there would be a new therapist with no knowledge of my injury or my history, no knowledge of what sort of PT plan I was supposed to be on, starting me over from scratch. The location itself offers absolutely no privacy, with the entire thing being one large, open room full of exercise equipment. There is a tiny open waiting area crammed into one corner where PT patients have to literally stand directly on top of people sitting in the waiting chairs while they do foot exercises. It is very awkward, cramped, and uncomfortable. Large windows on every side of the building give the street a clear view into the facility. Everyone in the facility will know your business, what injury you have, how your treatment is going. Everyone will watch you do every single exercise.. And indeed, this is the majority of what you will be doing. There is very little in the way of hands-on physical therapy; instead, you will present and be instructed to begin doing exercise drills while the therapist sits in the corner on their computer and occasionally glances up to make sure you are still doing them. In addition to this, hygiene is not practiced. Equipment and cots are not sterilized between patients. In the six months I spent going to this facility, I got sick with the flu/cold four separate times, which is vastly more than I expect to get sick in one year, given I obsessively practice hand washing, but when you are in close proximity to lots of people working out, breathing heavily, on equipment that is not being cleaned, germs spread very fast. Not sure where to categorize this, but I also had TWO separate physical therapists at this location laugh at me and mock me in front of other patients for getting sweaty when asked to do intense exercises. ATI does not seem particularly invested in the outcomes of their patients. I often went at the same time as another gentleman who was being seen for an injury, and one day, I saw him finally reach his limit with his lack of progress. He said loudly to his therapist (and to the entire room), that he had been coming for eight months, he had not experienced any sort of relief from his injury, the therapists did not seem to know what his treatment plan was as they did not communicate with each other, and he felt like he was getting the run-around. I completely agree with his complaints, as I felt very similarly. I was indeed gaining muscle from the constant exercise, but my injury itself was not being addressed, and when I told the therapists that certain exercises were making the pain worse or causing my joint to buckle and collapse, they seemed uninterested and did not attempt to address or remedy this. Certain patients who came in (and it's worth noting that most of them seemed to be young high school-aged female athletes) were showered in special attention, given thorough post-workout exams, leg and foot massages, acupressure work, ice packs, hands-on therapy where the therapist would lift and bend their legs to assess range of motion. This was NEVER offered to me at any point, from any therapist. I was never given massage therapy, acupressure, or any sort of post-workout examination. After six months of therapy, I had a family emergency where I had to leave town for four weeks. I advised ATI of my impending absence, and they encouraged me to call once I got back home to make my next appointment. When I returned home a month later and called them, they said that I was no longer a patient since I had not been seen in four weeks, and that if I wanted to come back, I would have to see a doctor and get referred to them again. Most egregiously of all, at every single visit, multiple times a week, I would check with the front desk about any open balance, and I was often told I owned $10-$30, which I would always pay. Near the end of treatment, I was told I had no pending balance. Then, suddenly, two months after being discharged from their care, I received a bill in the mail from ATI for over $4,000. They said this was what my insurance had not covered, and that I should have expected this since I was coming in 2-3x a week (which they forced me to do). I spoke with ATI billing, who said they had absolutely no way to offer me any sort of financial assistance or payment plan to work to pay this balance off. I had to escalate for days, calling all over their corporate phone book, until I was able to speak to someone high enough up the ladder to assure me that, yes, of COURSE they could do a payment plan for me to pay off my $4,000 debt. I am still paying it off to this day, a year later. Scumbags.

5 weeks of PT at ATI PT Waukegan was my second experience with the fantastic staff and facility…read morethere, This time was for a different problem than in 2019 and Ieve Deleon, Yvonne and Marco were extra careful to ensure cleanliness was always present. Ieve helped me through my hip issues being sure I understood what the particular exercise was targeted to help with. Her patience, skill and most of all her bright and encouraging attitude made the therapy work wonders. Whenever I arrived I got a bright Hello and request for how I was feeling. The comradery between the staff and the other patients was amazing. I won't use anyone else for my physical therapy needs and highly recommend them !

I recently left Suncloud Health at the end of October after 30 days. I never thought leaving a…read moreresidential program would be so bittersweet. I came into the program with absolutely no hope for the future or idea of who I was, unable to function on a daily basis or even leave my bed. I was defeated, running out of options and hope that I could possibly feel even a tiny bit better. I had absolutely zero faith that Suncloud could change how I was feeling and how I had felt for 24 years of my life. On my first day, I was met with the warmest and most welcoming milieu of individuals, peers and staff, who were also working through their own personal battles. The community was a crucial, if not the most important, aspect of my time at Suncloud. I never once felt judged, instead encouraged, to be vulnerable, honest, and real with peers and staff. They have a rotating number of highly trained and educated staff who are attentive, intelligent, caring, and compassionate. Their staff go above and beyond to ensure community members are heard, seen, and constructively challenged. Programming is intensive and comprehensive, providing important insights from staff and peers. Facilitators and staff at Suncloud are constantly ensuring that everyone in the room feels heard, seen, and comfortable. We were encouraged to participate and apply the material to ourselves while also maintaining awareness for our peers processing as well. Vulnerability was wholeheartedly celebrated and accepted. While doing intensive and often draining work for majority of the day, there were also ample opportunities for recreational down time as well as aspects of programming like experiential cooking, walks, yoga (and Minnow!), weekend outings, and art therapy that allowed us to stay engaged while having a bit of a break. I cannot recommend this place enough. For that depressed, hopeless and lost person I thought I'd always be -- I am forever grateful that I don't feel like her anymore. I would not be where I am in my healing journey now without my time here. This all would not have been possible had I not came to Suncloud. We all grew together. Thank you, thank you, thank you, especially to Monica, Tee, Ashley E., Bree, Kara, Happy, Zoya, Nana, Kiana, Dr. Dorothy, Nurses Jen, Gretchen, and Sonja. I appreciate all of you and will be forever grateful for the impact you've had on my life.

Amazing team, amazing care. I felt safe to be vulnerable and had a life-changing experience. Food…read morewas great! Jen the nurse is AMAZING so is Liz! Reason I'm rating it 4 stars instead of 5: nurse Julie was an absolute nightmare. She was awful, old school, and had no right being a nurse in a mental health facility. The BHS's were amazing, except for Robin. She was okay but sometimes Robin didn't really pull her weight, and seemed uncomfortable with dealing with patients at times where it was necessary. The last reason is how the company treats the employees. When you live somewhere 24/7 and you see the same staff everyday, they don't need to tell you how stressed they are. You can see it. I don't know what they aren't doing for their employees, but it was noticeable at times. One staff member had a breakdown during work, another fell asleep in their chair during lunch. They should be treating their employees with the same mental health concerns as their patients, especially since employees of mental health facilities and rehabilitation centers sometimes are recovering themselves. Some other things I feel is necessary to mention: The courtyard in the pictures are unusable, the doors do not open. There is a large art area and bean bags along with more couches in the lounge. It would have been nice if they scheduled in an hour nap somewhere in the day. Sometimes if there was a nurse (Julie) they wouldn't necessarily let you skip a therapy group so you can nap unless you were doing really terrible like throwing up. We need to sleep to be able to heal. Oh and I almost forgot, Nikita. She was not very nice. She would take her stress out on patients. I'd rather her be a speaker and tell us of her life as opposed to her having Karen energy and starting fights with patients. Rena is awesome, David too and Fernanda. Kelly, the therapist NOT BHS, lacked empathy. Sometimes she was great, and other times she was not. She struggles with reading the room. She would say things and then everyone would roll their eyes. Jose is so cool like if Jose was working I knew I was going to have a great day I miss it here. I really do, despite all the things that made me choose 4 instead of 5 stars. The people, the friendships. I came out a different person, we all did.

I worked closely with Jessica for about 6-9 months on using brainwave therapy to help balance my…read moremental health. I suffered from manic mood swings, and depression, and I was searching for an alternative to medication my therapist suggested I take. I was skeptical at first as I always am with alternative and conventional practices alike. The first few sessions I didn't notice much of a change. One day I was dealing with several stressful occurrences that would have normally sent me spiraling into a deep pit of negative thoughts and worst case scenario predictions of my future. I slowly worked myself through the events and on the other side I realized I hadn't spiraled out of control with my thoughts. My manic mood swings have basically disappeared and my depression doesn't spiral down as deep as it used to. It takes some time to see results, and it hasn't been a cure all. The sessions lasted 30 minutes, several times a week, so some time commitment is required. But you get to watch a movie while you sit there so It was actually very relaxing. It has been about 4 months since I last had a session with Jessica and I'm still experiencing the positive results from her brainwave therapy sessions. It has been a better option for me than becoming dependent on and dealing with the possible negative side effects of prescription medication.

Not responsive after several voicemails and emails. Voice message says calls are returned within 24…read morehrs but not the case. Very disappointed.

Worst counsel to save your marriage. They are not Christian's. It was the biggest waste of money…read moreand time. They counseled my husband of 26 years to leave me so he did. They broke my family apart.

I have been seeing Beth Haines for about a year. She is the most compassionate therapist I have…read moreseen. Her ability to listen, understand and be empathic to me is something I have been looking for in a therapist for a very long time. She is thoughtful in her guidance and has helped me to better understand the ways I need to grow. She has provided me with the necessary skill to copy better in the world. I am grateful to have found Beth and I hope if you are looking for an amazing therapist you reach out to her.

Dr Loeff has been my therapist for two years, and I wouldn't have been able to get through some…read moredifficult family issues without her guidance and support. She has a sympathetic ear and her knowledge helps guide her therapy. Her office is warm and welcoming, which can make an anxious patient more calm.

On August 7th I will be 8 months smoke free…read more Erin is super nice. I have sent NUMEROUS friends to see her for their smoking. On of said friends was my mom who was a smoker for 30+ years. She is now smoke free and her co-workers were astonished that she is able to be on the boat with them for 28 days and not break (she works offshore on a freight liner). Erin was actually kind enough that she is putting them in touch with hypnotherapists in the New Orleans area. I truly cannot say enough nice things about Erin and the fact that I am seriously now a non-smoker. I post every month or so her phone number on my Facebook wall, and give her never out all the time. If you're on the fence or think it can't possibly work; then you're dead wrong. I took the Chantix and Welbutrin approaches, both had the worse side effects and made me super sick. I have had ZERO side effects since hypnotherapy. Now... Pick up your phone and make an appointment. In three months get back on here and tell your success story as well!

Veteran struggling with self confidence. I went to Erin for hypnotherapy. it was a perfect office…read moresetting. She helps you relax in her office chair and gives you a blanket to feel cozy and comfortable as she puts you under hypnosis. The suggestions she provides are amazing! I felt very relaxed and will now listen to her audio recording she makes for new clients. You want to book an appointment now with her! Well worth the price.