It is not the largest Saks, but it is neatly organized across 2 floors. The store is very clean and easy to navigate. Fitting rooms are immaculate. While the selection is not the same as in larger cities, you still get quality clothes, shoes, and accessories, and decent service. Plus, you can always order online and pick up in store (or get delivery to your door). They frequently have discounts and sales, so you can find some really good bargains (sign up for emails and get their mobile app). All the employees are welcoming and helpful. Special shoutout to Cory who is an ambassador for Boss men's - always attentive, friendly, and professional. This is some of the finest shopping experiences in Indianapolis, and even for someone like me who doesn't like shopping for clothes - I enjoy coming here! read more

Saks is closing prior to July 15, 2024. What's left is a mere shell of a store. Things are reduced but it's hard to sell items, nothing that can't be missed. I'm going to miss this location. I purchased all of my niche perfumes here. The service was not always excellent but the variety will be missed. I'm told, the store will be restructured into luxury condo living. read more

I try to avoid Saks as much as I can, but really wanted to smell some perfume before committing to it. Another Saks employee was standing right in the middle of the counter smelling the perfume while the employee behind the counter didn't acknowledge me until they had to. A similar experience happened when I was at the shoe department a few months back. Thankfully the brand of shoes I was looking for has a stand alone store, so was able to go there with a much better experience and get what I wanted. I'm not sure if it was the way I was dressed or profiled, but it makes me feel uncomfortable and will just shop online. read more

Always an interesting store to look at the fashions and amazing displays. Staff let me browse through the store without being intrusive and pushy as sometimes seems to happen in these type of stores. Plenty of staff were around if I did have a question. Overall an enjoyable experience. read more

Last weekend I met a wonderful salesperson that I have to acknowledge. His name is Jason and he works in men's cologne. It makes ALL the difference in the world when someone goes out of their way to be kind. You'll remember it, you shop with them again and you'll make sure you refer them to everyone you know. I was showing my young son different types of men's scents and I wanted to get a sense of what he liked. Jason took notice and came over and offered some help. My son was shocked at how much cologne costs but Jason was happy to have him smell and try out some scents. It was truly an eye opener for my son to see that cologne can cost $800 or more for a few ounces. So when I asked Jaxon if he wanted to make a purchase (he really liked Tom Ford's F**kin' Fabulous) he said he couldn't afford it... lol He's 10 years old. After trying a few scents I asked Jason if my son could have a sample and he gave a son a NICE size sample of the one he loved! I was NOT expecting that. That made my son's entire day. My son now treasures it because he knows how expensive it is so he keeps it close. Thank you Jason for being so nice, thoughtful and generous with your time. Me trying to expose my son to colognes turned into him actually getting a nice scent that he loves. I'm sure he'll remember the experience and you now have a customer! Excellent customer service! Thanks again!!! read more

Greeted immediately and offered assistance by a friendly and professional staff. Great sale selection!

Saks is the best place in town for conspicuous consumption. When you want to communicate that you have enough money to buy a $390 Balenciaga "dad hat" that is obviously cheap as dirt to make (I've ordered better made logo hats for around $8, so that's a 4875% markup), this is your place. Sometimes you pay for quality, but sometimes you just pay. I've heard that the intrinsic value and satisfaction that people associate with an item goes up the more they pay for it, and you can certainly test that theory here. But frankly, that dad hat just made me laugh out loud at the audacity of it all. It takes some serious gumption to overcharge that outrageously. Still, there's a place for peacocking to show your social status, I suppose. No one will try to run you out of the store if it's obvious you choose to make more practical shopping choices and are just a shopping tourist, but don't expect friendly service either. Aloof is about the best you can expect from the staff here. But to be honest I would rather shop without people fawning all over me, so that suits me just fine. Frankly, I don't really have to try to be unimpressed at the best of the brands available here, but I'm a practical Midwestern girl that chooses to spend her money on different things, so I'm not exactly the target market. It is true that people are judged by strangers partly on what they wear, but that little fact cuts both ways. If I ever see anyone in that Balenciaga hat I'm going to judge the heck out of them, and not in a good way. If you're looking for Louis Vuitton, Gucci, Fendi, Balenciaga, Chanel, Rag n Bone etc. this is pretty much the only game in town. The perfumes and colognes are unusual and worth a stop if you want to find a signature scent that not everyone has encountered before. Just don't expect the salespeople to know much about scents, so you'll be finding that scent on your own. I have the feeling most people just come in here for a label then leave. read more

Saks Fifth Avenue - Want a $390 Balenciaga dad hat and $990 shoes? Saks has you covered. - Shoe Stores Near Me - Indianapolis, Indiana

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Ugh..... The women working upstairs in women's dresses are just plain mean to you. One older lady in particular kept following me around and when I told her I didn't want to buy what I had previously had in my hands, she rolled her eyes and just stomped away. I don't know why I would be treated like that, I put it back in its spot and didn't do a lick of harm. She clearly only cares about commissions (or is just a rude person)? Very unprofessional, she went out of her way to make me feel unwelcome. This is not my first experience with inconsiderate workers here, either, I think management makes a goal to take advantage of customers and hire extremely high-pressure sales people. I get it's a corporation/big retail store, but there's a way to do it nicely and with respect. I tried to call the store admin to explain my experience and they didn't even pick up, nor return my call. The personnel is awful here, from sales folks to store managers, so expect to be mistreated as soon as you step into the store. read more

I'd give 0 stars if I could. I'm not a complainer; most of my reviews are 5 star. This review is about Saks online, not a retail store. I didn't need anything but I had a Saks gift card gift & tried to order an item online. The website wasn't working so I called their help number & ordered through them. They didn't enter my gift card properly & it wasn't credited. SEVEN LONG phone calls & 5 months later it still isn't resolved. Every time I called I got someone with a different strong accent and often a dog barking. It was as if I was calling around the world, and everyone was so nice in their broken english but only trained to apologize. No one was trained or capable of fixing the problem. I asked for a supervisor & was put on hold; after 16 min. I hung up. I called back & was told the wait for a supervisor was 1 hour & 39 min. Are you kidding? From a high-end store that would tout itself on its personal attentive service? It was super UNimpressive from the second I tried to order online. I would never shop there again. I know its a tough year but Saks customer service was clearly farmed out to a 3rd party like computer tech services often are, but in this case no one had any answers or training. Saks disrespected my time. read more

Saxs Fifth Avenue is a store located in the Keystone Fashion Mall. The selection is quite big and features lots of quality brands. We didn't look at the makeup and cosmetic section, but we passed by it on the way in and it looked like it had a wide variety. My five stars go to the service-the employee helped us when the store needed to order a piece of clothing that they didn't have in stock to our house. Recommended. read more

My only regret while shopping this Sak's location earlier this month, is not remembering the associates name, that assisted me at the fragrance counter. I came in with my daughter & granddaughter. While they went to inquire about Baccarat Rouge & Lost Cherry scents, I decided to stick with some of my favs and check out Chanel Chance eau Tendre & get another whiff of Jo Malone Oud & Bergamont. I'm mentioning these specific details in hopes it pins the credit to exactly whom I'm referring. Anyway, she was one of the kindest I've encountered in quite some time. She maintained her smile(yes I could sense it beneath her mask) and kind helpful demeanor, well after knowing I would not be making the larger than intended sized purchase. Consumer specialists such as her are often overlooked, when it's people like her that keeps the structure evolving. Thanks again Ma'am! read more

I am very disappointment with this Saks Fifth Avenue location and their customer service. In summary, they would not return 2 items (not opened and never worn, which they could clearly see) that had been purchased ~40 days earlier for Christmas gifts. I was repeatedly told that they don't accept returns after 30 days. I expressed that this did not make sense to me given that they are a high-end store. I also inquired about receiving a store credit as an alternative. Two individuals, one of which was a manager, refused me saying there was absolutely nothing they could do to help me. I returned to my car very frustrated. I then called SAKS.com. The online representative was perplexed why the store was not processing the refund for me. She informed me that since I missed the 30-day full refund timeframe, I STILL CAN RETURN THESE ITEMS UP to 1 YEAR of Purchase date. The only caveat was that I would be refunded the current price of the goods, if the goods happen to have gone on sale. In this case, the current price was the same as the purchased price so I was allowed a full refund. She simply asked that I confirm I had not worn these items. I explained to her that both items were in original packaging and had never been opened (my daughter could see through the bag and knew instantly it was not her style of jewelry). I asked the online representative to stay on the phone so that the physical store employees could hear for themselves that I am allowed to return these items and receive a full refund. I went back into the store. I found another sales person (#3) to help me because the previous 2 individuals were nowhere to be found. This individual was some-what familiar with the situation because she overheard the previous conversations. She called the Manager (who I spoke with earlier) to tell her that a SAKS.com representative was on the phone asking why they were not processing my refund. Within 2-3 minutes, I was told that I would now receive a full refund. In total, it took 40-45 minutes of 3 separate conversations, and a phone call with an online representative, who had to stay on the phone, before I could receive a full refund for 2 unopened/unworn items purchased ~40 days ago. This was an absolutely horrible experience. I felt as though I was being lied to, judged, and simply dismissed. read more

I have to say when I walked into this saks 5th I was a bit let down. They did not have that much variety. It felt like everything was very spread out to make it look like there was more. I understand that works, but I was looking for a clutch and the pickings were slim. I was surprised by the big Gucci section. So if you're looking for Gucci they have a big room in the back devoted to it. Other than that, the staff were friendly, not overbearing thankfully.. other than that... i didn't find what I was looking for and I only stayed on the floor since I only needed a bag. Idk I wasn't impressed by this location. read more

I needed a new purse, we'll need may be a strong word, perhaps I wanted a new purse, so I stopped in Saks to take a look around. One thing that was odd is they actually don't open until noon when the other stores at the mall open at 10 or 11. I did ask about them about this and they said since Covid they have been working with the reduced hours because they didn't skip a beat with sales and they are able to reduce costs. Anyway, once they opened I was greeted with a huge smile from the security guy. As I was walking around someone came over and asked what if I was looking for something in particular. The part I liked is once I told him he didn't try to get me to go with one brand in particular he walked me around and we looked at several brands and he talked about the pros and cons in his opinion of each bag. When I was torn he didn't try to convince me to purchase the more expensive he suggested I stick to what I said I wanted when I first walked in. Everyone was extremely gracious and helpful without it being too much or feeling fake. I also loved that it wasn't overly crowded where I could really take my time and look. read more

Final review for 2014 has me paying tribute to Saks and this particular location where Christine provided the most awesome shopping experience! I'd been seeking a particular Oscar de la Renta skirt but it had sold out online. Calls to my local SF store found the salesperson telling me "computer says I have one, so if I run across it, I'll let you know".... which everyone knows is the blow off....& I wasn't going to go all the way down there if she wouldn't even confirm if they had it or not Calls to NY were even worse, as the salesperson wouldn't even let me get my sentence finished before she says "Forget it. We sold out of that long ago". Umm, okay..... So being the stubborn person I am, I cold-called this location & Christine answered the phone. Turns out that this Saks doesn't even carry Oscar but she stated she would do everything in her power to find this skirt for me She phoned me back a couple of hours later saying there was 1 skirt left in their entire company & she may have found it but wasn't sure it was still in that particular store....but again assured me she would do everything she could to make sure it was delivered to me This morning, I got confirmation it has just been shipped.......from my very own local SF store, where the salesperson couldn't be bothered to check her stock So after being blown off by 2 Saks stores, I had lost all hope. But thanks to Christine ( who went above and beyond to provide exemplary customer service, and especially for a store who didn't even carry the brand ) I got the item I was seeking. I thank you & thank this particular Saks location for ensuring my Oscar dreams!! read more

If I could give a ZERO. I would!!! I have had a charge at Saks since the mid 80's ... And in mid Sept while in SF, Ca bought sweaters , shoes makeup etc So it's not like I'm not a shopper The store is ok , but doesn't carry the selection I am used to, ok I understand this is Indiana. This review is for one particularly rude, condescending, superscillious sales person in the shoe dept. I asked the Gray haired older man if they carried Ferragamo ... He replied that they don't carry mid priced labels and haven't for 5 years! Where have I been??? Are you kidding me? How do you speak to people like that? And how did he know what I am capable of buying??? What an ass! Guess i will just shop on my trips to LA read more

***This review is only for the Women's Cosmetics Dept.*** My mom had run out of the makeup she uses. As a result, the next stop on Mom's retail therapy trip that the wife and I were taking her on was Saks Fifth Avenue. Apparently my mom has been using the same Estee Lauder stuff for decades. I'm clueless about women's makeup and the latest technology, but according to the wife, she needed to find something that suited her better. Saks had the full complement of cosmetic options to choose from, to include her usual Estee Lauder products. Enter Erin, the friendly salesperson working the Armani counter, who approached us and asked if she could assist us. She was very patient and reassuring with my mom. She listened to what she wanted to achieve with her makeup, and then proceeded to recommend some products and apply makeup on her. Mom, somewhat hesitant of change, seemed happy with the results. We bought the makeup and some brushes to apply and left for home. What made the trip to Saks a 5-star experience was that when we got home, my dad, without any prompting, complimented Mom on her appearance, which made her happy and visibly lifted her spirits. For that, it was worth all of the time and effort dragging my mom through countless stores on a Friday afternoon. read more

Not a regular at Saks, not in my budget unless a really great sale is happening, but I do love to people watch here! This week I did more then people watch, I purse shopped and found a great deal!! I sort of felt like I was stealing it was such a bargain. Anyway, I received wonderful customer service in the handbag department both while browsing and buying. When I scooted over to shoe department and looked at all the "neck breakers" that I would never wear, I was also treated very well by the sales clerk. Double thumbs up for not trying to make me feel lower class... bonus! The whole experienced surprised me a bit, normally when I go into Saks no one really speaks to me. I assume they can tell I am not of the same caliber of wealth as the REAL shoppers coming in. This really does not bother me since I am not one of "them". This weekend earned a gold star from me, I hope to be able to return and make additional purchases once my bank balance comes back up! read more

One study has recently proven that the therapeutic quality of shopping spans gender, sexuality, age, race and location. That study...I conducted, on my own. In another universe I have a double-stroller, I drive a BMW SUV and it's loaded with shoe boxes, and garment bags. Instead, for now, I Yelp. A good note for guys that feel entirely discomfit in the perfume/make-up departments of places like this: need not bring your latest copy of The Economist because they were able to decode my inquiry of which I didn't know the full name of what I needed to buy. It was pre-wrapped as a gift, and the entire bumbling transaction was finished within 3 minutes. As for the Men's section of clothes & shoes....I have more shoes, and that's not saying much. There's maybe a dozen shoe options here? All priced $98 and higher. That's really no fun. Come onnnnnn, we men need our shoe shoppin' therapy, too! O, okay, no shoes, well, clothes will do...oh, wait, the racks here make it seem like a boutique because of such limited supply. The problem is...it's a department store through & through, so the intimate setting of a boutique isn't here...it just seems like a picked through section stuck between Chicago's Saks & Bloomington's Urban Outfitters. Maybe I just looked like I knew what I was doing...but no one asked to help me...instead they were re-arranging the Men's Suit section -- if you're wondering...it takes 3 Saks employees to do it. I'll return, yes, with the simple hope that somehow something interesting jumps off the Saks truck on its way to Chicago. Reason to shop here: Hudson Jeans. Even if you just try them on...you'll experience a new way to wrap yourself in denim. You'll feel like you're walking in a fresh-baked french baguette. read more

If it weren't for the outlandish prices (which I totally understand) and some discontinued lines (RLPL, Burberry) I would give it all 5 stars. The customer service is excellent, and here's why - They work on commissions. They wait on you hand and foot, carry your clothes and walk behind you like a puppy! Their men's suits started from a size 40 in most, did not have many of the contemporary fits but then we are in the 6th fattest state in the USA so it may make sense but not to me when I wear a 38 or40R depending on the manufacturer. The sales people though superb were not very knowledgeable about who made what (Like Cornelliani made Hugo Boss suits etc) but they were not bad either. Great customer service, fab quality products, and a great location. 4 stars ! read more

Today I had a very pleasant experience here at Saks. This is mostly a review for their staff. I'm hard of hearing & learning ASL. Today was what I call an "immersion day"; little to no being verbal & using ASL as much as possible (given my somewhat limited vocabulary). I was greeted by a nice young lady & pointed to the area I thought was a dressing room. She suggested another area, said to follow her & took the items I wanted to try on. I signed "thank you" to her & was amazed to have her sign back to me! Not just mimic "thank you" back to me in that awkward way those unfamiliar with ASL do to try to engage (which I think is nice of them to try) . I believe this young lady's name was Emma (she finger spelled her name quickly but I think I caught it correctly). I've had "immersion days" before & this was the first time my ASL was reciprocated! I left right at closing time & was greeted by the security guard. He inquired if the door I was heading for wad the one I needed. I pointed to my ear & he spoke louder so I could hear better. I nodded yes & he said he'd unlock it for me. I signed "thank you" to him as well. He signed it back to me & wished me a good night. Normally I feel left out in public because of my hearing but today's experience made me feel accepted & welcome. I know this isn't the kind of review anyone expected to read but I felt the staff needed a virtual pat on the back for a job well done!! ((Theyre doing a great job during Coronavirus with social distancing, masks, cleaning & etc. Can't give that last star due to the prices being so high. I'll keep looking for that elusive too good to be true sale item though )) read more

the store is nice overall but some of the workers treat you like you're poor if you aren't wearing designer and they're very judgy lowkey

As a Los Angeles resident [who used to live in walking distance to Rodeo Drive], I must say that this location of Saks is quite "interesting." I know that Indianapolis is a smaller market but this Saks is very small with a very limited selection at all price points. More than anything the sales ppl always look at me like I'm an exhibit of some sort, I feel like they are trying to sum me up b/c I don't fit any type of description commonly found in the Indianapolis area. I'm not accusing anyone of anything, I'm just saying it's obvious that these ppl aren't used to seeing young, thin, blk girls who know far more about high end products then the Carmel Housewives could ever hope to....Oh, Indiana how glad I am that I left thee.... read more

It's such a small Saks. Indy people are missing out on great stuff and selection. They should expand this and make it better.

My "go to" store in Indy. What I love best (since it isn't the prices) is the staff. From the beauty counters, to the shoes to the clothing departments they all get to know you, are so kind and take great care of me every time I stop in...which is often. It's nice to go somewhere and people know your name and your style. read more

I would like to file a formal complaint regarding your physical store location in Indianapolis, Indiana at the Fashion Mall. About two months ago, I went upstairs to browse dresses and women's work suits and was confronted by one of the rudest employees I've ever met. I didn't catch her name because of trying to social distance (and she didn't introduce herself) but it was an older blonde woman with a thick accent. She kept following me around, everywhere I went, not in a helpful or friendly way, but in an "I've got my eyes on you" way. It was so embarrassing. She eventually came straight up to me (disregarding social distancing), grabbed the clothes out of my hands, and announced they would be in a dressing room. Didn't ask me, didn't slowly approach me, didn't even tell me where she was taking them. I then went to go find this dressing room, and she got angry that I didn't know where it was at. Um, sorry? Then, the whole time I was trying stuff on, she was standing right outside the door, rushing me along. It was so rude that I just gave up and left. I handed over all my clothes minus a package of hoosiery because I needed some. Before I purchased them, I wanted to look at perfume, and she followed me to the escalator and ripped them out of my hands screaming, "What are you doing?!?" It scared the crap out of me. She scolded me that I wasn't allowed to look at anything else until I bought my hoosiery first, I wasn't allowed to carry it around, and how dare I try to walk away with it. In front of strangers, she treated me like a criminal as if I was trying to steal something. Which makes no sense, especially because I was dressed extremely well, just had my hair done, wearing my diamond jewelry, AND in a close-fitting dress complete with a tiny purse. Where the heck would I have put it? She left me in tears. I've encountered plenty of not-so-friendy employees here at Saks, but this horrible woman takes first place for being the most disrespectful. What's worse is that I called the office to tell them of my experience - they weren't there, so I left a voicemail - and they never returned my call or got back with me. So the problem appears to work up its way to management as well, they simply didn't care. I have no problem spending good money on high-quality clothes, I work hard and need nice work suits. I literally just got my graduate degree and am a young professional. This was a despicable experience, both management and this particular employee should be ashamed of themselves for how they treated a quiet, well-mannered guest just trying to buy some business attire. read more

I love this Saks. I feel that the staff is so much more friendly and helpful than the Chicago location. I also think it has great sales. I have been able to find some really great deals while shopping here. The women's contemporary selection is very good. read more

If you're in the Indianapolis area and in need of Gucci come see Shonda she is amazing. My ring was ordered on Monday it's here today, talk about service. read more

Was visiting Saks Indy today...I was appalled at a manager named Nick he was extremely rude. It was obvious he was talking to an employee on his cell phone and I couldn't believe how he was talking. He even turned red. I kindly asked and employee his name she replied "his name is Nick and that's nothing new for him" Honestly, I put down my item and went to Nordstrom. With managers like that I will kindly spend my money at Barneys or wait til I go to Chicago. read more

Purchased Louis Vuitton sunglasses in this store (over the phone) because they didn't have the sunglasses in San Diego, CA. Worst mistake ever! They sent me the ones that were on display or even worse, some used ones. They had scratches all over them and the frame was all beat-up. Please always make them send you some pictures when you are buying them over the phone or ordering online. Overall bad experience. Also beware of Louis Vuitton customer service seems they just want to pass the buck and make you feel now it's on you to fix somebody else's problem. In the end I've got my sunglasses from another store near SD. Thanks for all the hassle! read more

After walking in to Saks shoe area, looking for a style of shoe to show my mother in law, it was implied that I could not afford that area and should look in the sale section. It was extremely rude Enrique and I will be sure not to walk through your store again, let alone make a purchase. read more

I went to Saks Fifth Avenue a few weeks ago to purchase Bond no. 9 perfume and had an excellent experience. Ken, the sales professional, was very nice and patient. I will be back soon, rather than purchase new perfume online, because I appreciate the customer service. read more

If I could give -20 I totally would. Saks is terrible. Customer service is not grand!!! Bought a LV bag and within two weeks it was ruined on the straps. I went back into the store thinking it was a defect and they could exchange it but they didn't. They explained that they would have to send my bag off and it would take 4 weeks. Originally is what the manager said. Then come to find out the woman was supposed to overnight ship my bag and took two weeks to send my bag off. After speaking to the manager Sarah, who is the manager at LV as well as a girl name Hannah. I will not be back. Worse customer service of life. The manager then proceeds to tell me that they handle everything with a case by case basis. Meaning depending on who I am and what I look like depends on if I get great customer service or terrible service. Saks definitely needs some customer service upkeep. The staffing here is terrible. Everyone is stuck up and nobody seems to feel empowered or can manage a customers expectations. read more

Love the Armani makeup counter at this location. For a change, Angela, the sales person, was not trying to replicate her own makeup on me but actually helping me find a look that fitted my face and lifestyle. So happy with the experience I might just have to call her and order makeup from her instead of going to the counter at the Saks close to my house. read more

Saks alterations take care of all my custom tailoring needs. She is the best!! Couldnt imagine all of us shopping here without her expertise in making off the rack clothes fit so well!! Professional and customer focused, this is why I come here read more

Cool saks. I come in about once a month or so. Most of the workers are kind and ready to help. Small Louis vuitton store inside. Decent selection. To be honest i always have to have my things ordered. Selection through out the store is limited. Not as big as other saks but still a saks. What you would expect from saks. read more

The most amazing store in Indianapolis that supplies high end products and customer service. Ask for Jon in handbags and he will become the best personal shopper you could ever dream of. read more

Ever since the expansion in 2013-14, I love shopping here. Service is perfection, but watch out at the Louis Vuitton store! Some of the CA's will not treat you well! read more

I bought a pair of glasses for my boyfriend for Christmas over the phone because unfortunately they didn't had the glasses in where I live. I was so excited until I take at look at them and i find out they had few scratches on the frame and the paint of the brand was pealing. Obviously i was so upset, cant believe they couldn't take the time to look at the glasses they were about to sent to a customer. Plus we are talking about a brand like Louis Vuitton, who sells a pair glasses that use to have them on display or even worst, they looked used and someone just returned them. They did mentioned it was their last pair but they never said anything about their condition. Finally got them today from the same store from south coast where they did took the time to take pictures and send them to me before I purchased. So don't be shy to ask for pictures or dont be surprised of what u receive on the mail! read more

it's saks, so if you plan on shopping there, you can't complain about the prices. i've only had one bad experience there and that was when some sales guy was trying to get me to try on a skirt that a hooker would wear. the girls at the make up counter are excellent, as are the ones everywhere else in the store. they really make you feel good about shopping there. great place to people watch too! read more