Norma at the Parfums de Marly fragrance counter was very unprofessional and bleak. We visited February 16th, 2026. Not once did she speak a word to me or my friend while we were sampling, didn't offer any assistance or even acknowledge us. I'm willing to bet that it was because we looked younger and there's this stigma (especially in the fragrance industry because I work with fragrances), that the younger audience doesn't buy anything. Not only was Norma very unwelcoming and inhospitable, I also observed her eating chocolate pretzels right in front of us while scrolling on her phone. This was a very gross and unprofessional representation of Saks Fifth Avenue and Parfums de Marly. Norma needs better training because she seemed very comfortable doing this as if she does it all the time. There is one bright side to this story though; Patricia came to assist my friend and I and actually spoke to us like we were human beings. She seemed happy to assist us and even made light conversation with us. I felt a lot more welcome speaking with her. Norma could learn from her. If Saks Fifth is comfortable with having their name and luxury brands represented so sloppily, it's only a matter of time before this location closes. Very disappointing experience. read more

23 Dec 2023 I was really looking for the hair salon to check if they had a particular product. I asked the first clerk I saw in fragrances. She wasn't sure where the salon was, but the gentleman she was speaking with (he also worked there), said to follow him and he'd take me to the salon. You can't get to it directly, he said. What!? Something about while the salon is part of Saks, it's not really part of Saks. Oh, okay. Well, we go in the back area where inventory is stored, go through a couple of hallways and doors. The last door puts you outside on the sidewalk. The salon entrance is only accessible from the outside, no inside entry. Who knew? After all this, they didn't have what I was looking for. Oh, well. read more

I went shopping for my girlfriends birthday (who deserves nothing but the absolute best) i was pretty stumped on what exactly i should gift her and i ran across Edith. She was awesome ... she helped me pick out BEAUTIFUL Christian Dior sunglasses and Bacarrat perfume for my gf. I brought them home and my gf fell absolutely in love with the gifts Edith helped me pick out. Thank you so much Edith. If you need help deciding on items let Edith know she was absolutely wonderful!! read more

Looking for dress shirts for a wedding. Very good staff. Knowledgeable and had a store app that let the salesman know what sizes he had in stock. Josh was very helpful and good with finding what we needed. Pricey, but worth it. read more

This saks is so small, and weirdly designed. The men's area is a completely separate area from the rest of saks. The store itself is really small unfortunately. I was hoping to put in a couple of hours browsing. They do have Alice and Olivia, cinq a sept, Veronica beard, some theory, the row, khaite, Johnny was, etc Shoe wise, on the first floor, they have loeffler Randall, some Gucci, Valentino, Dior, ysl, Prada, and some other brands I'm not the biggest fan of. Their stock is very limited. No manolos, no Chanel Staff was really nice bad helpful. For some reason I thought all saks were the same size. I was expecting houston galleria size. read more

After spending a few thousand in store and online, when I need help, they blow me off. I'll be thinking twice about buying from them again.

This place has a lot of Sak's Appeal. Sort of like all that Gratituous Sax and Senseless Violins in the movies these days. Pretty awesome and popular Sak's store at the extremely crazy-busy North Star Mall in San Antonio north of the downtown. Right off the highway but still pretty difficult to get in and out of - but it's on the outside of the mall right by one of the better parking lots so you probably wouldn't have to walk too many miles unless it's a really busy time of day. So we found a few things in here that she wanted, all of which that we didn't end up buying just because they're a little expensive - but she does love coming here and I'm sure we'll be back again. read more

Saks Fifth Avenue - Don't be sakastic - Shoe Stores Near Me - San Antonio, Texas

Would be a 0 if possible. This store hates their military. They refuse to sell any gift card if you're using a platinum card because of the benefits we receive. Avoid and report to corporate! read more

My personal shopper found my dress but was super rushed. Rather than ship It she rolled it and said stuff it in your suitcase! It was a mother of the bride dress.... read more

I don't know what's happened since the pandemic, but the clothes were meh, not contemporary, and I felt like it was mostly catered to an older group. The selection was not really that great. I think I'll probably have to start shopping at Neiman Marcus again, and or travel to Houston to find more of a selection. read more

The worst. So snooty. I went in to have fun buying perfume. I literally couldn't get the time of day. I was ready to splurge and, instead, walked out empty handed. At the same time, the associates seemed to be very territorial toward one another's products. It was bizarre. I'll never go back. read more

No one ever answers the phone and if your not spending 1000's with your personal shopper they have no time for you.. so disappointed in my personal shopping experience. read more

Here again and the staff is always so nice and welcoming. Came here to buy an early Christmas present and Karen from the fragrance department made it seamless and was very accommodating. She offered to gift wrap my purchase and that meant a lot since she was helping me more than she knew with my busy schedule. read more

Saks Fifth Avenue - Shoe Stores Near Me - San Antonio, Texas

Noe was extremely helpful. We came from Austin to purchase a pair of Valentino shoes that I couldn't find anywhere. Noe assured me he had them and pulled them aside until we were able to pick them up later that day. Once we got to the store, he immediately greeted us and to my surprise knew exactly who I was and had the two sizes ready for me to try on. He made the experience enjoyable. Will definitely return just because of how incredibly nice, and easygoing he made the experience. read more

Saks Fifth Avenue - Shoe Stores Near Me - San Antonio, Texas

I came to Sak's to contact Gucci due to a defect. The person made me wait 5 minutes because there was no one around to help. They took my product and said I needed ALL items in the purse before they would send it out. I then received an email from a third party for Gucci that my item was taken. A few weeks later, I contacted them again in person and was told my item needed to be sent in. When I received my product, the defect was not fixed. No one at the counter apparently double checks. The guy handed me the purse back without a bag or anything and I proceeded to look at him a little crazy -- like what about presentation?? I am giving them two stars because they had some semblance of customer service and after I asked for a bag he was now enough to give me a dust bag along with a nice bag to put it in. I walked around to look at some clothes and another employee tried to help me and was very friendly. For this reason alone, they are earning some stars instead of none. I went to another department store and they were able to take my product back and asked me NOT to keep everything there since it may get lost. I didn't have to ask for anything, and they gave me a dust bag and bag without any questions. Unfortunately, I will be going to this OTHER department in the future. read more

If I could give the place specifically the fur section a lower number I absolutely would. This was my second encounter of bad treat in San Antonio, seemingly because of race on my visit. Two ladies and myself decided we want a nice posh gift for ourselves and saw the furs and went into the store. The moment the attendant saw us, three women of color she seemed disgusted and determined to watch our every move. I have never felt so uncomfortable when I'm intending to spend so much money. Another Caucasian customer came and she smiled at her and let her shop while she remained directly behind use literally 2 ft away was her distance limit from us. My blood was boiling and one of my friends addressed it and was nearly determined racist attendant was just as rude saying that it was her job to make sure she watched us and see if we need anything even though people not of color could shop freely. I never felt so embarrassed as you knew she was watching us, she followed us from coat to coat even when told in the beginning that we will let her know if we needed any assistance or found a coat that we liked. Mind you all of the coats where at least double chained so only thing you can do is look or open it up to feel the insides to see it it feels comfortable to touch or is not too heavy. Moral of the story I would not go there again, and the older lady is a racist and unfortunate one that missed opportunity to make a lot of commission money that simply spent at another store. read more

Tried to make a simple purchase over the phone, but the sales associate are idiots and lack any common sense / intelligence. Hung up the phone on me. read more

Even though this is the only Saks (excluding Off 5th) in all of San Antonio, I must say this store has done a great job. It certainly doesn't compare to the standards of other locations (such as south coast plaza), but it's wonderful nonetheless :) They are very well organized and the staff is friendly in general. Most of the employees are willing to go out of their way to spend time with you to make the sale without being pushy. Also, this is probably the only store in this mall that doesn't get crowded! If you are seeking quality designer items, you are sure to find them here. read more

Saks Fifth Avenue - Shoe Stores Near Me - San Antonio, Texas

Well it was Black Friday afternoon. And walked in to see what deals they had. Some good buys. Not a place if you are hoping to get things cheap and free. But if you have a great taste and like great things. The service here was great. Like you would expect. Julie tried on some shoes. Yes had to watch her try on a couple. The lady attending right away offered me some water. I think they were on sale. I think 30% off. All I knew the shoes were almost $900. Glad they were on sale. And she didn't get them. But it was off to the cosmetics side. Where they redid her makeup. She loved it. She was sold. Over all a great experience here. read more

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I was trying to buy an agenda cover, so I walked into the Prada section asking and see if they have it. The lady said they didn't have any but maybe I should go check out Louis Vuitton. So, she took me to the Louis Vuitton section and had the staff there to help me. Both of them were chatting. one of the staff there pointed at the window and said, those are what we have. Then she walked back to chat with her co worker again. I have been to at least 30 different Louis Vuitton stores in the world, and I am very sure this is the worse place to be if you wanna buy something from LV as no one would help you at all! It would be just better to have a computer there and let people to order it online by themselves. read more

This Saks Fifth Avenue is probably the smallest Saks I ever been to. Their selection isn't great at all and the staffs isn't friendly or helpful either. read more

Love this salon! They have some great stylist! My favorite is Elena! She's amazing.. Always gets my color right! I did recently get a fill on my nails and wasn't very happy with the price.. $45.00 for a fill.. that's more than a new set where i usually go.. woah.. Lauren does my eye brows. and wow what a great shape and I never break out when she does them.. This salon is top notch! read more

Saks Fifth Avenue - Shoe Stores Near Me - San Antonio, Texas

i get that saks is probably making an attempt to cater to the local style / market but damn, am i in a jcpennys?! i walked around nonchalantly meanwhile the sales associates just kinda stood around chatting with each other. clearly business is slow? i was finally greeted by a sales associates that just rubbed me the wrong way. even my local saks off 5th is nicer than the saks in the north star mall... read more

I live in the midwest and have never been to Texas in my entire life, however, this Texas location has absolutely become my favourite Saks Store. I called Saks San Antonio because it stocked the Michael Kors Collection dress (the last one in the entire country) that I really really needed as the Christmas gift for my mother. Shop assistant Maria answered my call and spent literally 4 hours for me to locate that dress, by checking all the dressing rooms and storage rooms in the building. She was so patient and nice to me, even though it took much of her time and it was just for a $700 dress that was on sale. What a dedication to her job and her customer! I had an unforgettable experience! read more

I went into the store because I had had a misunderstanding with one of the employees regarding an item that I wanted to purchase. Management was extremely quick to resolve the issue. Both managers went out of their way to come meet me when I arrived. Annette in the jewelry department is totally awesome. I will definitely be back and visit her the next time I want to purchase a piece of David Yurman. read more

Not much you can find in terms of good customer service, irrespective of how much you spend or what you wear, they prejudge. I believe it's entirely based on the locals, if you are from the area, and have consistently shopped their then they are gracious, however of you are not, but have shopped at the Boston Copley one, or King of Prussia they don't give a bit. Warned, don't expect much, the selection is very good but the service kills it for me and most likely anyone else. read more

Terrible company policy-- if you want your money to go to a company that actually cares, stay away from Saks! I ordered items that were on sale, the charges went through according to my credit card statement, but they cancelled my order without my consent and made an excuse of being unable to authorize the credit card. Liars!! What happened was they ran out of inventory, overpromised, undelivered, and tried to divert the blame. Unethical, dishonest, with no accountability---what a great way to run yourselves out of business! Bye Saks- I'll be spending my money at Neimann Marcus. read more

I've been to a handful of their locations, this one is the worst. The good: - decent selection of brand name shoes, bags and makeup The bad: -small selection of clothing - no kids section at all The ugly: - restroom. Dirtier than most gas station bathrooms. Won't be coming back. Will stick with Nordstrom. read more

Saks Fifth Avenue - Half eaten food in the Ziploc bag on the other side (not in the pic) - Shoe Stores Near Me - San Antonio, Texas

Bought my daughter a Burberry dress and Anne at the kids section was very polite, down to earth and helpful. I am very pleased with the personal attention and would definitely take my daughter to this Saks again. read more

The worst Saks Fifth Avenue I ever been! As a Marketing Consultant traveler and a fashion blogger, I pretty much seen almost all Saks in the US. 1. ladies at the cosmetics dept- no greetings, no hello or hi, what's up or anything... when they see people coming in they will just look at you from head to toe! couple times I've been there i was wearing my Loubs I don't think that meAns I'm not approachable... but then they will rather continue chatting with their coworkers than smiling and giving greetings to the customers who are gonna share their dollars to the company that they work for. In Saks Fifth Ave (main store) Manhattan the cosmetics/fragrance clerks they Have big smiles and angel voices you will hear to welcome you in the store, give you samples, will ask you how's your day goin, some will tell your hair is shining like diamonds in the sky! Here in San Antonio location you will see nothing than clerks gossiping around, giggling with their colleagues. 2. men's shoes dept- 15 days before Christmas, I called to check for a shoes availability. A very unprofessional and lost woman name NANCY answered the phone from the men's shoes dept' I greeted her very politely and asked to check if they have the YSL shoes that I wanted to buy, her answer was "We don't do phone orders anymore because of FRAUDS!" With a angry tone like a mother screaming at her daughter to stop picking her nose in public! No greetings back or anything just an angry answer.... first of all NANCY I can buy the entire items you have in your 2nd floor and I can show you some receipts! There's some few appropriate way to tell a customer about whatever fraud experience you guys had, don't answer a phone like a cashier teller in aisle number 5 in Walmart. FYI NANCY Saks Fifth avenue the company, the store you are working with have a Locator Services it's a personalized service that you can order items either do it on a phone or face to Face and either you have the item in your location or not! Just to let you know. So what she did after I said "that's how you answer a polite question? Excuse me what's your name again?" I asked for her name couple times and she won't give it and ending up hanging up on me. Again, NANCY didn't think that People have capability to call back and ask for the person's name that they encountered. Aaaaaaaaayy NANCY! Bye! 3. After reading all the bad reviews about this location, I finally believed that yelp reviews are accurate! Don't worry guys I have a contacted a person at the corporate office and reported the beautiful ladies at the cosmetics and specially my girl NANCY. I made them aware about all the bad reviews here too. That's all. read more

Every major city is defined by whether it has a Saks, and we got one. If you want top quality from the major international brands, this place is it. And, if you're really patient, you can wait for their sale events where you can even pick up Gucci, Prada for almost "nada". Great discounts. read more

It's a good store. I don't go to San Antonio often, but Saks has a nice selection of men's suits.

This is a repost from another but definitely unacceptable ... how could u make someone feel like they're not good enough to be there. read more

Saks Fifth Avenue - Shoe Stores Near Me - San Antonio, Texas

It feels nice to walk into Saks and be greeted by employees, no matter what I am wearing. The employees always try their best to help me find what I am looking for. I like how the ladies in beauty give me samples of products to try before I buy! I never feel pressured and like how much they know about their product. read more

My second home. Over the years I've spent way to many days here and way to much money. I've also seen it "re-brand" itself to being more friendly and helping those who do not come in to drop millions. Brandi is the best. Ask for her and use her for anything and everything. Young hip girl who will steer you in the right direction, not just try and make a sale. The have great events so get on the mailing list. read more

About two weeks ago I went here for my Air Force Basic Military Training graduation with another airman friend of mine. We were in uniform also by the way. We walked in looked around the store and an employee went up to us and asked us if we were looking for the restroom. I couldn't believe what she asked and I said "Excuse me?" and she then repeated, "Are you looking for the restroom?" I was in total shock because of how rude she was especially since I was with my friend in our dress blues and I'm pretty sure I did not look like I needed to use the restroom. Very VERY rude customer service and she had no name tag. I would not recommend this store to anyone and I let my flight members know about this rude service because I did not want them to be treated rudely while they were in uniform too if they happened to go into this store. read more

Ran down here on a quick road trip to accompany Mom for some returns. Absolutely the finest service I've seen in a retail establishment. Previously, the service here had been hit or miss, but today, they were firing on all cylinders. Katherine on the second floor is a true retail professional who is gracious and goes out of her way to take care of a new customer. Jason in shoes was incredibly accommodating to my mother. And Norma at the Chanel counter couldn't have helped Mom any more with her nail polish purchases and gave candid advice as to colors. read more

I love this Saks! Every time I come here I get treated like a lady even if I am in my waitress uniform. From the cosmetic and perfume aisle ladies to Helga, the lady in Salon Z (plus sizes Yay!), they are all uber nice as pie. IMHO The customer service is on par with the Flagship Saks and the Costa Mesa Saks. read more

I am giving it four stars mainly because the judgement and looks that amateur Neimans sales people give are not done here. Far larger and more exlusive then NM. It's vuitton and chanel (2 clothing and handbads) boutiques are large and have more products then the "other store". Much larger and customer service is on par with what one would expect no pushy or aloof salespeople but when you do need assistance with something they are good. Recommend over needless markup aka Neiman Marcus. read more

Save your money this place is a rip off. The salon has a list of services with the prices next to them so I wanted a pedicure that was $35 they tell me no all pedicures no matter what are $65 so I'm confused and ask them about that service price list why would it say $35 for a regular pedicure yet your charging me $65 they lady who did my pedicure said she didn't do express services. That pedicure is not on the express service so she was lying right there. I decided to go through with it even though she was lying. I then go to the back for her to do my pedicure and they don't even have the spa pedicure whirlpool chairs that massage you while you sit or have the whirlpool to soak your feet in. I was so not impressed. You soak your feet in what looks like an over sized baking mix bowl. Really save your money, this was basically robbery! read more