Literally the worst experience of my life. I've had two bags from this store have a warranty issue…read more The first time, I was given an exchange under warranty. The second time, a woman who identified herself as the manager, Katrina Ford, was rude, dismissive, and disrespectful. She barely looked at the bag before accusing me of putting the hole in the bag myself. When I showed her that it was clearly a stitching issue, she advised that the store doesn't cover that. She told me to call corporate. Not two minutes later she said the store covers stitching issues but not the one I had because I caused it myself. Clearly corporate disagrees as they are giving me a gift card to purchase a new bag, which is what the warranty is. I even told Ms. Ford that, on top of the exchange, I was looking to make an additional purchase. She did not care. She was so rude and hateful and disrespectful that, after I spend my gift card, I will never buy from Michael Kors again. I literally went three doors down and bought two Kate Spade purses. In the words of Vivienne, "Oh you work on commission. Right uh yes big mistake big huge i have to go shopping now.*

I have visited this outlet several times throughout the years when I am in St. Augustine. I have…read morepurchased items several items from here and have been happy with the products. The store is smaller than other Michael Kors outlets I have been to. This store is small so there are many associates to help. Unfortunately, I have felt borderline harassed when shopping here most times. When I have visited this location, I am not usually on a mission to find something; it is more to just browse. I do have to say, the majority of times I visited, I was harassed by staff members. I have been pressured into purchasing accessories or more item and gains a discount, event though I was not in the market to purchase anything other than what I was purchasing. There were a couple of times I felt like cursing an leaving-that is how bad it was. Overall, I do enjoy this location. This store is always clean and very tidy. The products here are always well kept. The discounts are usually very reasonable as well.

always a great selling experience has good selection of gently used , to new clothes. Employees…read moreare always kind and nice.

I popped in to sell a few items and was really surprised -- they were fast, fair and efficient. The…read morestore itself was nicer than I expected, too. Everyone was friendly and it was super busy on a Wednesday afternoon. There's a good selection of items for anything you could be looking for, and the quality was a little better than I anticipated as well. Prices are insanely cheap. Like really good deals. Go check it out and I'm sure you'll find some gems!

Rude staff and incorrect sales signs. As you can see in the photo it says 40% off entire store. Hey…read moreat checkout I was told certain items were excluded. After asking why so, he said the sign up front has a disclaimer. Very short and rude. After paying full price on those items, I walked to the front and the front sign had no disclaimer, nor did the manager care. He said, "oh normally the do have disclaimers." Very scheme and rudely staffed store.

This is one of my favorite UA factory store when I am in FL. This place is clean, great customer…read moreservice, and has pretty good selections. This UA factory store is smaller when compared with the UA in Daytona or one in Orlando but it does the job.

I like this GAP outlet specifically due to the lack of crowds. I want to say I visit here every…read moreother time I come to St. Augustine. I am usually on a mission to find something specific when I do shop here. The store is very large and there are clothing options for everyone for all sorts of occasions. I usually start my shopping in the men's section since it is right at the entrance. I have purchased cargo shorts for hubby in the past and he liked them so I look for them. I also look for men's pajama pants for myself because I like them baggy. Unfortunately, I have not found any yet here. I then make my way towards the women's section and start in the back by the clearance section. I usually find at least one item in the clearance area. I then make my way towards the front of the store, browsing through the women's section. In the next aisle, it is athletic and logo clothing. I walk through but rarely buy anything in this section because why would I pay for clothing to advertise their logo?!? This location has never been seriously busy. With that being said, I rarely have waited on line to pay. There is always at least one employee behind the registers and they are completing some kind of task while they wait for a customer to come up and check out. From my experiences, they are not most bubbly people but that is fine. The prices are reasonable but I have noticed the outlet jeans fit completely different than the regular store ones so I no longer purchase them. I do love their pajama pants but they do not have them in stock all the time.

Just another GAP store. The prices at the outlet are not much of a difference. Staff was fine…read more They are limiting the number of people due to COVID but we hit it when the line was empty. Not much of anything I want.

Number 1 the service was fabulous. I went to the store in St Augustine. The amount of choices were…read moreamazing. The salesperson was more than helpful. Don't hesitate to go into the Cottonwsays stores.

Excellent service,super friendly. Very helpful explaining all items available. So many unusual…read moreitems to select from. Im excited to use my new purse made from bamboo

I visited this location on a weekend, due to having an online order that needed to be picked up…read more As most people will say, outlets are hit or miss. Sometimes they're having a great sale and other times they're not. Before I picked up my online order, I opted to look around. There wasn't anything in particular that caught my eye. The store was well kept, organized, and team members seemed friendly. I stood in line to pickup my online order. I gave the team member my last name, she went to the back, and within a few minutes I was on my way. I was lucky enough to find parking in front, but beware, if it's a busy day at the outlets, parking can be problematic.

I love J. Crew and always find something I love. The outlet prices are very reasonable. This…read morelocation is one of the best J. Crew stores I have visited. I do not visit as much as I would like but I go when I can. Every time I have walked into this store, I was greeted by a staff member. It always seems like the staff is busy and productive instead of standing around like other establishments. The staff is also very friendly and personable. I think every time I have been to the register, they have engaged in conversation. J. Crew used to have a punch card that only ran a couple months each year. Each time you visited, they would mark off your visit and after 3 visits, you received 20% off your next purchase. That was really cool but I only completed it once! They also have a student discount if you show them your student ID. That always helps me! The store is very clean and tidy. The music playing is always pleasant. I have rarely seen items out of place because the staff is usually walking around checking everything.

Closing very soon! I love the outlets and hate that any of them are shutting down but Loft is a…read moregreat store for business close. I will say for a store that is closing I did think they would have better deals than they did. Thing were BOGO or 50% off but were still talk $40 for shorts so unfortunately most was out of my Outlet Mall budget. If you are looking to go to the Loft outlet do it soon because they close their doors in July.

I love this Ann Taylor Loft outlet location. I can always find something that I need. It is…read moredefinitely more suited for casual clothes. They do have business casual attire, but I typically buy my work clothes at other stores. Here I can find the basics such as shorts and tshirts for summer and jeans and sweaters for winter. They also have a great selection of cardigans which is great. The prices are very fair and reasonable. They often run buy one get one free sales. For example, today they had long sleeve tshirts on sale buy one get one free. Full price is only $23 so it is a great deal for two. They have a huge selection and often have a wide variety of color choices for each item. This is also my go to place for jewelry as they have a wide selection that is reasonably priced. Keep in mind that this is an outlet store. It is large and you don't get a great deal of assistance. They always have someone in the fitting rooms and a couple people up front. There is sometimes someone walking around, but typically there is not. Overall, I love this store for my wardrobe basics.

A visit to the Vans store is always a fun one for me. Was excited to see the new store after it had…read morerelocated from a much smaller one in the outlets property. The new location was super spacious and well organized. Great selection and prices on men's, women's and children's shoes and clothes. The sales are very nice of course. On this visit Inhad the pleasure of meeting Chloe, Caelan & Sydney. They were amazingly friendly and professional. The entire staff helped make my shopping visit a comfortable and relaxing one. Overall great and helpful customer service. Got my September coupons ready for my next trip and look forward to another wonderful shopping experience at Vans!

I was in town for an event and wanted to check out St Augustine Premium Outlets. It was getting…read morelate and I looked online for their hours of operation. Unfortunately, several online sources had conflicting hours of operation. So, I would suggest calling ahead of your visit. I called and spoke to Zach, he informed me they would be closing at 8p, I let him know I would make it with 10-15 minutes to spare. After a brief discussion, I knew what I wanted and they had them. Once inside, I quickly found what I was looking for. The store is organized well. I saw a pair of "Save the Planet" Vans on the clearance rack and they were running a sale so since I could not locate my size- I asked one of the associates on the floor. Luckily, Chase came to the rescue and found them for me! At this point, I would expect the staff to be irritated by the amount of people in the store at/after closing but they were very accommodating and pleasant to shop with. Even the cashier at the time, Amelia, she was a pleasure to speak with. The staff here is courteous and made my quick trip a breeze. If I'm ever in town I'll be sure to be back to visit this location.