The wait was 2 1/2 hours. Patients are inside a small crowded room waiting to be tested for COVID,…read moreamong other things. To my understanding, this has been going on for a few days now. So, irresponsibly, they're keeping a small waiting room full of potentially COVID positive people for much more than 15 minutes together. If you didn't have it before you walked in, you could catch it there for sure. The only precaution is that everyone must wear a mask. In the hours I was there I didn't see any staff disinfect the place. Oh and the doctor is walking around with the same set of gloves on as she sees patients. No, she did not change her gloves upon coming into the examination room to see me. Normally I have no issues with this clinic, but today the whole thing was wrong. Irresponsible and unsanitary. Edited to add: management contacted me immediately after I gave company my feedback. They've changed the procedure for COVID testing back to appointments to minimize exposure. They also acknowledged doctor not changing gloves is not okay and will address accordingly. I am changing my review from 1 star to 4 stars after this new development.

This place is horrible. Came in very sick, without doing any test they said I had allergies and…read moresent me away with Zirtec and Flonaise. Two weeks later I don't feel better and now I am having trouble hearing. Probably going to be an ear infection.

In regards to the OB office here, I have unfortunately never had such a consistently poor…read moreexperience. The young women here are friendly but unfortunately every single time I have requested a document, records release, even my referral here etc it has taken at least three tries/phone calls or office visits to have things taken care of properly. Due to misinformation, miscommunication, and simply a lack of communication and execution among the team has been the cause of this. I have been told my information has been lost, that my requests were never passed along from whomever I spoke to. I was never contacted to schedule an appointment when my referral was received, I was never contacted to receive the information they needed to get me started with appointments, it took over a month of waiting for the office to reach out to schedule, which they never did, only after myself reaching out multiple times was I able to finally get scheduled and continue care after temporarily relocating from another state. Now as I transfer back to my original state and needing records transferred I have been told three times now that I had filled out the form incorrectly, when in fact I followed the exact instructions of the office staff. It should not have to be my responsibility to continually call or check in to make sure things are being done properly. It's sad to say but I am grateful to be transferring to a different office to continue my prenatal care, I can't imagine the other mothers who may have had similar experiences or the many mothers who rely on translators and have an additional language barrier. I hope things turn around for this office

Starting with the check in, I was greeted by Geovona who said hello with a warm smile and was…read moregenuinely interested in how I was doing this day. She was very warm and welcoming, a great start. Next I had the privilege of working with Christine who was the MA. What a great sense of humor she had and a gift at making people feel at ease. A true role model for customer-centered care!! Janelle, The office supervisor was the one that checked me out. I can see why the staff is so phenomenal, it starts with her and works its way across the office. She was phenomenal I wished I had enough euphemisms describe how great this practice is!! Janelle Has a strong attention to detail and is most customer centered. Yet another role model of what customer service it should be. Dr. Kafrouni was truly outstanding. He listened, asked open ended questions, he had a genuine interest in me as a patient. This is a rare find for a doctor; he was most approachable and was very thorough and his assessment. Later I found out that he is the hospital administrator, which even was more impressive because not only he was truly down to earth but he puts his patients first! That is a true role model as well. Overall I can honestly say I don't think I have ever felt comfortable in a medical practice to the extent of this one. Starting from the moment I walked in till I left, I felt valued as a person!!

I called ahead and spoke with the nicest and most pleasant person I've ever dealt with in a doctors…read moreoffice. I wish I had gotten her name, she said they had a full schedule but come in and they would make room. They did. It was only 20 minutes and I was sitting with the nicest doctor Kathleen Gargin. I feel like she actually cared about my situation and even made sure to give me something should I develop an issue with a medication she gave. I've never had a doctor care what happens after I leave there office. The prescriptions she prescribed were affordable and I didn't have to hunt all over town to find them, I've had to before. I wish she was my PCP. This is a great urgent care.

Dr. Gargin was wonderful, but the woman who works the front desk is AWFUL!!!! She is so unhelpful,…read moreunapproachable, and generally a miserable person to deal with. Multiple times I have called for refills on medications, and she would brush me off and it would take at least 5 days to get service. I don't know what she was doing, but clearly her Dr's patients were not her number one priority. And even if she was overloaded and very busy, a little kind, customer service would have been greatly appreciated. I work with the city at large's community every day, and manage to have empathy and compassion. This woman needs to be a prison guard. She was absolutely awful, she is doing the doctors in this practice a great disservice.

I don't know where to start. I scheduled an appointment for 4 of my kids and was provided wrong…read moreinformation. I was told I needed to change my doctor information on my insurance for all my kids. (Completed this) I also completed the many registration forms for each child. I took work days off in advance and was told today that the person(s) I spoke to gave invalid information and for that matter they will not take my exemption forms and cancelled all my appointments. So unprofessional!!!! Please bare in mind I booked these appointments about 2 weeks prior. Please don't go here!

The front desk staff was so helpful and sweet!! I also can't begin to tell you about the nurse…read morepractitionerI haven't EVER had a pediatric practitioner spend so much time with me answering all my questions and ask my "mommy fears" . she was so happy to answer them all with such grace and patience. I am new to Jacksonville from Orlando and had to pick a peds on my list from insurance. NFP was the first one i called and i picked it right away spot unseen. It was Divine intervention bc this place is a god send!!

So far so good, I have been here several times and the doctor whom I saw only once was very nice…read more They have this interesting thing where instead of you having to go get random tests all over town, they have all the equipment in their facility and they have the people who do the testing come in once a week. So you can basically go to the same place to get all your testing done. But if the doctor orders like 10 tests you're gonna end up coming in 10 different times because none of those people work on the same day. Everybody in the office is very nice and they all appear to be solidly bilingual. Once or twice I've had to wait for about 30 minutes but other than that it's usually less than 15 minutes. If you ask them to they will text you to remind you about your appointment. The staff is very kind the girl who does the echocardiogram is particularly wonderful.

Customer service terrible they never got back in touch with me even called every day spoke with…read moredifferent people. Poor rating do not recommend

I love my OBGYN office staff.. each and every one of them! I've been through a lot here because my…read morepregnancy was so bad due to my personal issues. From missed appointments, to info that was given to me but never utilized and they never gave up on me or showed me their frustration. It takes a lot to deal with pregnant women who don't even know how to manage their emotions themselves let alone deal with the world. My princess came 6 weeks early and Andrea (one of the midwives) was there every step of the way. From the staff that check you in, to the staff that get your vitals everyone does their job well. My only con is that some of their equipment is out of date, it's 2018 everyone should have electronic devices for weighing.

WORST experience I have ever had with a doctor of any type. Do not come here if you are a new…read morepatient. This doctor will not listen to you. She does not care about your medical history, and her staff is less than informed. Since I wasted my insurance covered well woman visit on this place, I am having to work with my old doctor (who is in Texas) to get myself taken care of. Biggest mistake since moving to Jacksonville was trusting this place to take care of me. Do not waste your time or money here. I came for a routine check up and renew my birth control prescription. I have been denied BC bc this doctor has ordered tests that I do not need and cannot afford..... confirmed by my previous OB.... this office is ONLY after your money. GO ELSEWHERE Update: I got my records from my visit here and found multiple notations made by dr Neuman that did not happen during my visit.

lovely place that serves both my toddler and myself. they have extremely considerate and polite…read morebedside manner. weekly allergy shots are super quick!

Recommended as the 'go to' for a MOHS procedure on my upper lip, by an Oncology doc & surgeon who…read moreteaches MOHS ... it's only been a week & the scarring looks minimal! Although my lip is still puffy from being cut open to excise Basal cells due to decades of surfing, Wilkinson was able to realign my lip line via suture skills. TYVM! I would def trust Wilkinson with any other procedures involving ENT & reconstructive surgery. Lots of parking as his office is in Baptist Medical Center South... a well-staffed hospital with excellent staff.

Dr. Wilkinson has an issue with honoring appointment times. I had a nasal surgery in the past with…read morehim that went well, but when I scheduled a follow up with him, I waited for over an hour past my appointment time before i finally walked out. Today I visited again because of recurring blockage. This time I called ahead to let them know I would be 15 minutes late and they said it would be ok. Once again I waited, this time for 45 minutes and when I asked the staff what the delay was, they inferred that he was not even in the office. I once again walked out and will find another doctor.