Hey there, I've been with W dental since 2019. Recently they sent a bill to collections without…read moreletting me know I even had a bill due. I went to pay it but it turns out that it was a bill from 2022. They did not bill my insurance for it back then and tried to bill them 3.5 years later. My insurance denied it since it wasn't billed in a timely manner. And W dental sent it to collections without informing me. I am upset because I don't think It was my responsibility to pay it but I did because I was unaware of the laws on medical bills. Please make sure to call your insurance and check Texas laws on medical bills before paying when it was their responsibility to bill my insurance in a timely manner. They do not care about you as a person or they would have talked to me before sending me to collections and told me the real reason my insurance denied them. I cannot tell you who to choose to be your dentist only my own personal experience with W Dental.

Call center said yes they do take my insurance...Devoted ...so I made a appointment. I went all the…read moreway over there and receptionist said no we don't take your insurance. Boy I was fit to be tied. I'm in a wheelchair and went all the way over there on the sidewalk . Waist of my time !!! He needs to train his people again. I'll never be back.

Very great customer service everyone is very welcoming. I've had my dental and braces done at this…read moreplace.

I arrived, waited about 10 minutes and was finished in 15 minutes. I saw Dr Ma, she was very…read morethorough. The office was very clean and the patient dental space was amazing, there was a TV in the ceiling so when you lay back in the reclining patient chair, you get to look at TV! I like the service I was given by Dr Ma and I will return yo see her. RECOMMEDATION: great dental clinic.

The staff and the experience were excellent, look forward to coming back.read more

Appt at 1:30 ,have been waiting for 45 mins and they are full of customers. They dont care about…read morethe so called " appointment " so disrespectful about other people time. They dont even give you updates and have the nerve to have attitude.

Very kind ladies I was very nervous about going to the dentist haven't been in years, these ladies…read morewere so sweet and nice explained everything so I could understand love seeing a business ran and conduct so professionally by a all woman staff !!!

I had a scheduled dentist appointment with Brident Dental on 22 May 20226 at 12:30 p.m. at 8803 SH…read more151 W Suite 106 San Antonio TX 78251. On 21 May 2026 I called Brident Dental to confirm my appointment and spoke to Lee and she advised that the appointment time had changed from 12:30 p.m. to 2 p.m. (No one from Brident Dental called me with this time change, I had just called to confirm my appointment when notified of the time change.) Lee confirmed the address to be 8803 SH 151 W Suite 106 San Antonio TX 78251. On 22 May 2026 I had issues locating this Brident Dental at 8803 SH 151 W Suite 106 San Antonio TX 78251 and as I was driving I called and spoke to an employee who only knew it was by McDonalds and could not give me any street or intersection names and told me to call back and speak to someone else who may know. Each time one calls it is a process to speak to someone. I called back again and a young lady was able to get me to the Brident dental office. I walked up to the door and the Brident Dental office was closed. I called back and spoke to John. He advised that this office was closed on the day of my appointment while also confirming that I had an appointment this day at this office. He rescheduled my appointment for this office at 8803 SH 151 W Suite 106 San Antonio TX 78251 for Friday, 29 May 2026. On 24 May 2026, I received a text message from Brident Dental advising that I missed my dental appointment on 22 May 2026. The original appointment I had with Brident Dental approximately 6 months ago was at 6700 S Flores St, San Antonio, TX 78221. This is not the most sanitary dental office. I was told if I did a review that I would be sent a free whitening kit which was NEVER done. The tech would switch the lights on and off then take Xrays and then put her hand in my mouth after touching the light switch and Xray machine.

This office was a complete waste of time. They neglected to get X-rays from previous dentists…read moreoffice and instead took new X-rays which will be coming out of my pocket to proceed with treatment. The consultation that was supposed to be with surgeon is with a normal dentist that tells me what I already know/ told staff when booking appointment. A complete waste of 1.5 hours with people who do not know what they are doing. I am promised info on treatment plan for extraction of wisdoms teeth and never received. After calling back they say they have no specific date on when surgeon will be in office and they cannot obtain information until this unknown date. Now I'm stuck with a bill and no success getting my wisdom teeth out. A complete waste of time.. save the trouble and go elsewhere. People do not want to work these days and it sure costs your own pocket.

I have been getting my braces here for almost a year & I love the whole office staff. They always…read moregreet me when I walk in the door & always make sure I'm comfortable.

I chipped my tooth late last night and left message on WLD's answering machine, and sent a message…read morevery early this morning. I received a quick response with an 11 o'clock appointment! I was seen promptly by Claudia and Dr Rodriguez! Yo my amazement the pair made the necessary repairs and I was done within the hour!!! I've had only very compassionate and professional service by all the staff here!!! Love them!!

Dr. Nelson and his staff are all great. I've been a patient here since 2019. I've always had great…read morecustomer service and they always do their best to accommodate me. This is what taking care of your customers should look like.