This is building 10 of 10 (U of M medical buildings line the entire ring around Briarwood mall -…read moreluckily they are all clearly labeled). Overall the atmosphere of the whole clinic/center is relaxed and laid back. There's a television in the waiting room and everything feels clean and up to date. I did not receive any physician care here but I did take advantage of the walk-in lab to get blood drawn. And when I say "drawn blood" I mean TWELVE vials (my new doc is apparently extremely thorough). The woman working at the lab was awesome. She was a little snarky but in a completely accessible warm, joking way. She was meticulous with checking and double-checking all the labs that were ordered. I warned her about my veins being crap (at most places, they stab into my arm and then "dig around" continually moving the needle under my skin and stabbing every which way until they finally get a vein - I don't mind needles or pain but it's sickening). This lady, on the other hand, felt both my veins and was careful to choose a small needle. She stuck me once, precisely, right into my vein, and got a good draw. THANK YOU, LORD. Next time I need vampirical services, I won't hesitate to return.

Having going here since I was 10 years old... the staff are friendly and very nice, check-in is…read moreeasy and quick... back in the old days, wait time was round 15 minutes or longer... but once I check in, I'm in the back room with the nurse within few minutes.... the process is so efficient! Check-out is equally quick.... I also love it because radiology and other services are near by, thus you don't have to go to the main hospital!

Thank you so much for the compassion, skills and time yesterday when I was having a bad day!!!…read more The waiting room was super welcoming and calm, I felt like I was well taken care of getting my hand checked out after I slipped on ice and punctured it with some foliage. I would never hesitate to get checked out in the future knowing there is a safe place to go with humans who are equally as inviting. Thank you very much for your kindness! Highly recommend!

I went in with a sore throat, and they told me I didn't have strep throat and I only had a viral…read moreinfection that would go away on its own. I continued to suffer for a few more days (because they told me not to come back for 5 DAYS) before finally deciding to go to a different walk-in. Turns out, I VERY OBVIOUSLY had strep throat. Then, to top it all off, they decided to charge me over $100 for my visit (yes, even with insurance). I am never going back. Absolutely ridiculous.

Absolutely awful. You'll spend more time waiting in the waiting room than being seen. Don't bother!…read moreWaste of time!!

We had a very poor experience here. I made an appointment for a physical, which should be covered…read moreby our insurance. Dr. Yarrows did not take the time to perform the full physical, even though that was requested, and only was in the room for 10 min. I thought it was just easier than most visits, until I was billed for an office visit and charged a co-pay. The billing company and the clinic both stated that since a physical wasn't performed, the visit was considered an office visit, and that we are responsible for the payment. Not only did I not receive the services that I needed, but we were charged for something completely separate that I didn't ask for. The clinic was not sympathetic to the frustration, would not re-code the visit, and we had to pay the bill.

They have variety of doctors in house. The appointment timings are pretty good. The waiting time is…read moredecent and the waiting area is well maintained. The staff here are efficient and patient friendly. During one of my visit, I dropped my credit card by mistake. After few hours received call from security saying my card is safe and I can collect it anytime when I come there. They kept my card safe until my next visit. I really appreciate the service here.

There was no receptionist in pediatrics. No human to talk to. We waited an hour for a simple test…read morereading. And about half an hour in I had to flag down someone who was getting a different patient. Still waited another 30 minutes. This is something that took them literally 5 seconds to do. A ONE HOUR wait.

On Saturday I started to fell sick. Gavin was home Thursday and Friday from school because he was…read moresick, so it was evident that I caught what he had. I flew out of SFO on Sunday and started to feel worse and worse. My hearing started to be muffled, but I thought it is because of the flight. After some encouragement from my colleague, I scheduled my visit to get it addressed. I selected 3:15, arrived at 3 and did not get in until 3:45. I did not see the doctor until 4. I got out at 4:50. Even though I was not thrilled about the wait time, but I am impressed with the level of care and service here. I felt that they listened to what my symptoms were and they helped make me feel better. Turns out I have the flu, my nose was red, my ears was red, and my throat was red. The wheezing reduced once I completed the 10 minute breathing treatment given to me. I've been taking DayQuil, NyQuil, and cough drops in order to help suppress my coughs and help me sleep. I hope to never return, but if I am sick the next time I am here, I would not hesitate to come back to be seen. I do have the prescription for antibiotics if I don't feel better by tomorrow. I did pickup the inhaler and the nasal spray to help with the congestion. Thank you for treating me.

Decide yourself why based on these facts: - We signed up…read morefor Save Your Spot for 4:30pm; - We were moved to 5pm; - When checked in we were numbered 3 - We became number one at 5:30 - Three people who were after us on the list (patients #2 to 4) some of who were walk-ins were called and went in; - At 6:15 I escalated to reception after our name disappeared from the list; - At 6:20 the fourth person (patient #4) was called and went in; - We were brought in at 6:25. - I asked for a nurse to provide an explanation so I can reflect it when I provide a feedback and complaint. The nurse took all her stuff and left the room, saying I will not take your son, somebody else will.

I highly recommend this office if you are looking for a solid Gynecologist. After searching high…read moreand low, I eventually found the exceptional Dr. Lisa Jeffries, MD. As we all know it is not easy to find a good doctor who is competent and informed about current healthcare trends. Dr. Jeffries checks all of these boxes and then some. She has excellent bedside manners, carefully listens to her patients and is kind, methodical and gives consultative style recommendations that are caring and empathetic. She makes you feel warm and cared for and not like a number. The IHA office is a newer building with updated furnishings that are modern and calming. The exam rooms are super clean and designed with good quality furniture and clothing for patients which I appreciate. Other doctor's offices provide those cheap paper gowns for their patients but not this this office, they provide nice cotton gowns that make you feel HUMAN. The only con I have about IHA are the front desk employees and one of the physician assistants (PA) who escorted me to see the doctor. This individual had the personality of a rock. She was not friendly and unprofessional. I was completing my paperwork in the exam room and left briefly to use the restroom before meeting with the doctor. While I was gone the PA took my incomplete paperwork without telling me. I returned to the room in disbelief that I could not find my paperwork. When the PA later stopped by, I asked her if she took my paperwork and she rudely said yes. I explained to her that I was not finished and that she should of let me know that she took it. Similar to doctors bedside manners, PAs need the same standard when dealing with patients. Despite those two cons, overall I am thrilled with my new doctor and look forward to her care during my future visits.

I have had appointments with 3-5 different doctors here. I can safely say that each doctor has been…read moreFANTASTIC! If you have had a really terrible experience with another OB/GYN specialist I do recommend visiting with one of them. The reason I'm giving 2 stars is due to issues with other staff. After being a patient here for a few years I have had an abnormal amount of administrative issues such as: - Being overcharged for visits - Appointments canceled on short notice several times - Being scheduled with doctors that are out of network - Someone forgot to check me in until I asked about the wait time 15-20 minutes later - Appointment billed incorrectly to insurance because of miscommunication during scheduling When something needs to be fixed (like the overpayment) it's not easy to get in touch with someone who can help. I have been told that they'll call back with updates, but generally, I am the one who has to follow up. I can't say if that's typical for all of their patients but this is the only office I have ever had these types of issues with. It makes me dread coming in because I'm bracing for some kind of error that I'm going to have to battle to fix. All of that said, the staff has been kind while these issues were resolved. It's just a huge hurdle to have to jump through in the first place. If you visit make sure you know what your insurance covers, triple-check that the doctors are in-network (the staff isn't reliably knowledgable about this), and be as clear as possible about what you want to schedule. If you do all of that, you hopefully can avoid the experiences I have had.

Took care of me right away Ordered what I needed…read moreVery friendly fast efficient I've been there before and received the same caring, professional, fast service!

Quick service, good care, didn't really get it follow up. Staff are pleasant and knowledgeable.read more