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    Sally Beauty

    1.0 (1 review)
    Closed 10:00 am - 8:00 pm
    Updated a few days ago

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    10 months ago

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    SEPHORA

    SEPHORA

    2.3(6 reviews)
    0.3 km

    I had a pretty negative experience from a recent visit to Sephora…read more I was doing a return and a buyback of a perfume that we purchased at another location We got a Visa gift card as a gift and instead wanted to use that to purchase the perfume and get money back to our bank account That part went fine However it was when I was shopping further and looking to buy a cream for myself Now I know staff are there to be helpful and she was trying to be nice saying how if we purchase a fragrance we'd get four times the points which wasn't done on the repurchase And just before doing the transaction I told her that we did this on a Visa gift card and she said ...oh yah..:shouldn't be a problem...well it was a problem....the gift card didn't reload after doing the refund...I couldn't buy back the perfume with the gift card again....another staff member said that it usually takes 7-10 business days for the money to back on the card....so I ended up walking out without the perfume or the cream So disappointed and frustrating I think I will likely be going to the Pickering or Oshawa locations from now on

    I had the worst experience today at this location…read more This is a lesson in staff being a bit too over helpful and chasing a commission We had just completed a refund and purchased back a perfume using a prepaid Visa card My wife was looking for something else in the store when we were being assisted by our one of their salespeople She then mentioned how there was some points promotion on fragrances that wasn't applied after we repurchased the perfume that wasn't applied and she could redo the transaction again with my wife's purchase of the cream she was about to buy Unfortunately our young lady wasn't up to snuff on her prepaid Visa card knowledge and when she again did the refund to our card and tried to do it again....it didn't take and somebody with that knowledge educated her that it takes 5-10 business days....so we walked out of there with no perfume and no cream and now we have to wait....hoping that they will still have that perfume and size.....we got nothing and she got nothing Last time I am shopping at that location

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    Sally Beauty - cosmetics - Updated June 2026

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