Cathy was so helpful when I came in looking for clippers and such for my boyfriend. He knew exactly what he wanted and I didn't understand any of it and she interpreted for me and helped me find what was needed. She went above and beyond to track down a product. She's an asset to this store! read more

Gave me the wrong color toner now my hair is grey 1 star This was so awful I'm never going back read more

Every time I come in here they don't let you shop or browse. They are literally breathing down your neck the entire time. I knew they were going to do it before I walked into the store so I let them follow me around. I wanted a few more things but they don't let you walk around or shop for supplies. I have been shopping at Sally's since I was 5 with my grandma owned a Salon and we went here on the weekends. I'm not sure if they are paranoid about theft but it's obvious management has told them to do this because it's been multiple times different girls. I know what hair color I use I know what developer but if you want to hold my products and walk down the 1 foot isle the entire time with me I would've brought my kids. Maybe I want to browse or get some nail supplies too. This was the last time I'll be in here. You don't even get good deals same price at Cosmo Prof or Amazon even with a card. Management you need to do something about this! Ridiculous!!!!! read more

Went to this location today and Havalah was amazing! Greeted me upon entering the store and helped me find everything I needed to take care of my hair! So nice and knew about the products to get me exactly what I needed. Will be coming back to this location after this great experience! read more

Very bad supply store! Clerks were too busy chatting to help. Store looked like it was going out of business with sparse supplies.

I have been going to Sallies for quite some time. I have never been very impressed with the employees there but I had an instance that made sure that I won't go back! I bought four items but as I was checking out I discovered that I had left my wallet in my car. When I returned she told me my total and I payed her. However, when I got home I looked at the receipt and discovered something that I did not buy! Also, she way overcharged me for one of the items. I went back the next day to talk with the manager but she wasn't there. Another employee told me she would call me but I never heard from her again. The employee did make it right so I got the refund. I know that the person who had checked me out had purchased something for herself and charged it to me while I was out getting my wallet. read more

After seeing the negative reviews I was nervous to go in. I received excellent treatment, my questions were answered and the prices were great! read more

I've never had anything but excellent service here. The staff have been helpful, cheerful and kind and I've been frequenting this store since 2011. read more

I felt like this store had a good selection of merchandise for the size of the store. Their prices were also quite reasonable. I had some questions about some products and the sales staff was helpful and polite. read more

Their products might be good, but the staff there are snobs and they have bad customer service skills. First I was ignored when I came in, then while I browsed, they had a conversation about getting hickeys, then when I did try to get the attention of one of them, they ignored me at first and after finally getting her attention, she looked at me with a cold look and didn't say a thing. I was taken aback but I asked my question, she answered, and then I left. I really was polite and wasn't rude at all which was why I was taken aback at her rudeness. read more

I would give this store ZERO stars if I could! I walked into this store today and this blond staff member was yelling at another one from the other side of the store. I stood there waiting for someone to help me for 10 minutes before anyone noticed me when she did she was very rude and asked "can I help you?" I couldn't believe how I was treated to the point I said no and walked out. I will never come back! read more

If I could give ZERO star, I would. I like the store and selection of products, but the staff at the American Fork, UT store is rude, except for an older brunette lady who's always smiling and is always very helpful. She's one of the reasons I went back there a couple more times, and because I thought that was the closest Sally Beauty store to my house. The other girls who work at that store, especially the one who has short platinum blond hair, look at you as if you're being a nuisance when they see you showing up there during their shift, and as if you're someone from another galaxy. In one of my trips to that store, the girl with the short hair had vaguely explained to me where a certain product was, and didn't even bother pointing where the product was, let alone taking me to its location in the store. I was able to find the product on my own, and had a question about another product. When I realized that the nice brunette lady was also working that day, I decided to ask her the question I had about the second product, and when the girl with the short platinum hair saw me waiting for my turn to talk to the brunette lady, she rudely asked me if I did not see the first product I had previously asked her about. After 2 more trips, I had vowed to never go back to that store. Today I had to stop by at a Sally Beauty store, and since I was in a hurry and was in the area I, unfortunately, stopped by at the American Fork store... again... The short hair girl was there, and once again, she gave me the dirty look as soon as I walked in. A girl who has long, straight, light brown hair came to my assistance, after being asked to, but she did not smile, was a bit blunt, didn't say hi when I walked in, didn't even look at me when I walked in, and seemed like she didn't want to be there or didn't want customers to be there. After those few trips to that store, I had found out that there was another store closer to where I live (thank goodness). At the store that's closer to my house, I had mentioned that I didn't know that that store existed so I had been buying products at the American Fork store. A customer who was there that day mentioned that the staff at the AF store was very rude, and I could see that I wasn't the only customer who was mistreated by most of the staff at the AF store. Anyway, if you're planning on buying products from Sally Beauty, I'd recommend not buying them at the AF store, and finding another one or purchasing products online. read more