DO NOT GO THERE!! I am giving this lady a ONE star because I cannot give her anything lower. I would assume the reason a business puts their deal on GROUPON would be to at least one of the two reasons: 1) Get their business known by residents in the area or 2) Get more money. Well, this place told me with these exact words that they do not need me. I bought q groupon deal and booked an appointment well in advance, and until then everything seemed fine. As soon as I got to the salon, i noticed it was completely empty and very cheap looking! I, then, realized why they haven't had much luck on their business regardless of the location. I continued to introduce myself nicely and let them know i was there for my appointment and she started treating me as if i was a BOTHER, rather than thanking me for coming. I decided to ignore the impression i was having and continued to show her my voucher. SHE THEN STARTED TO MENTION ALL THE EXTRA CHARGES I WOULD HAVE TO PAY AND HOW SHE DID A MISTAKE WHEN PUTTING THE PRICE ON GROUPON AND IT WASN'T HER FAULT. So, I had already paid for my nails through groupon and this woman wanted almost double the payment AGAIN just in "extra charges" (to remove nail polish, to cut nails, to file) I immediately said this was ridiculous and that she wouldn't be getting any business from doing this and asked for my money back to hear: "I don't mind. Go ahead. Groupon gives u the money back". And felt, once again, that I was a BOTHER! I have been using groupon for years now and I would much rather pay an extra $10 for a deal to get good service then to have to deal with this! read more

My nails were printed here and all the girls here were very nice. Can you image when the lady finished my nail and told me about the massage promotion deal. I decided immediately to buy it and experience it after paying the cash. Lol It was my fist massage without any annoying appointments. The lady has picky hands and pressed the right spot! read more

Salon 10 By Sonia - Nail Salons Near Me - Mississauga, Ontario

Felt very welcome and at ease when I arrived. Sonia personally greeted me as she finished styling a walk in clients hair. I arrived 10 mins early for my appointment and was not in a rush and had time to pick out the perfect nail polish colour for my pedi. I enjoyed my entire visit from start to finish and have no complaints. Had the following services done: a facial, facial threading, pedicure and a hair wash and cut. If you are looking to pay big bucks for services and to sit in brand new furniture then look elsewhere. I prefer quality service for a reasonable price, clean facilities with warm and friendly staff that know what they are doing. Also saw the Groupon deal online but opted out on that and just booked direct with the salon. Why not? Seems like all the poor reviews come from just the "Grouponers" anyways. Thanks for a lovely "me time" evening and see you again soon Sonia. read more

Very very Dirty place. I am shocked that in Canada there is such salon. The lady who made the manicure has a very dirty nails. The material was not sterilized. Don't recommend this salon at all. I would give the zeo star or less. read more

This place is cheap because it's not run as a proper business of quality service. This is by far one of the dirtiest salons I've ever entered. Not a single nail polish looked fresh other than the shellacs and the organic ones which are sold at an additional cost. The color section is poor. Nothing feels clean and sterilized. Nails got filed unevenly and without proper care. Barely touched cuticles and didn't remove any fuzzies that kept getting stuck on the nail. ZERO attention to detail. My 5 year old niece could've hands down done a better job at painting my nails. So very disappointed because I applaud entrepreneurs that have multiple talents and push themselves but I think this place needs professional assistance and not just have a "wing it" mentality with every client, because it is clear from google and other reviews that customers coming to this location are very disappointed and it shows in that there is never anyone there or return clientele. So here I am, not even 5 minutes after getting home I booked an appointment with another salon to REDO it all again (properly) this time. I also had a bad experience with my brow threading but I won't even get into that because I'm too upset to keep typing. I hate to be harsh but this has truly left a bad taste in my mouth, especially when the owner just scuffs "whatever" under her breath and says I'm the "only" one that has problems there. It is clearly not the case. Read your reviews carefully. read more

Salon 10 By Sonia - You get what you pay for? - Nail Salons Near Me - Mississauga, Ontario

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Where do I start with this place I will say right from the beginning she accommodated me for 10 o'clock open I thought myself and my two girls would be given a manicure pedicure at the same time I was under that impression by talking to Sonia. Sonia has no idea what she's doing absolutely no idea whatsoever ‼ and the other cave ... woman looking person there nothing at all. This place should be close down‼ I didn't go to this place because the prices were cheap you know what they say you pay cheap you get cheap but that's not why I went to this place I went because she was willing to open up an hour before she actually opens up and I needed that hour sooner. The review was not long enough for me to get into details my advice do not go there!! read more

I have just left the salon where I went for a cut and blow. I had a picture of the cut which wasn't too far off what I already had but just needed the layers done. I could tell not far into the cut that the lady doing it did not have much experience, even by the way she washed it, however, out of politeness, I was hesitant to completely stop her cutting so I just kept my eye on it. However, It got to the point where she had destroyed my hair. At that point I told her to stop but she insisted on blow drying it as she obviously thought it would look better. I told her it was the worst cut I have ever had. When I got home my daughter asked me who had destroyed my hair. It is completely chopped up. Also, during the treatment, Sonia wanted to talk to me about the hair products and facial products which I thought was bizarre. In all fairness the cost was $25 plus tax. I would pay $100 to have my hair back. Tomorrow I will have to go to another hairdresser to have them even it out. I have left a message for Sonia to inquire whether the stylist has a licence to cut hair. It will be interesting to see if she phones back. I don't want this to happen to anyone else. I always try to support local business as I live in Port Credit and so many have shut down. I have never given a bad review to any business but this was particularly awful! read more

I saw their ad on groupon and wanted to purchase for 2. I got a call back saying she'll offer the same price in store and it's tax free and they don't book groupon deals on Sundays. The pedicure is very quick and half done. Dead skin still left over. No scrub barely any shaping, my nails have ridged edges still from the half filing job done on it. There was no attention to detail. Barely even removed my old nail polish properly and started putting on the new polish over it till I showed her that it wasn't removed properly. So she just took the remover and just removed those corners and continued to put on the next layer! My cuticles are all either still there or complete cut off. I left with my right ring finger bleeding and cut completely! She saw it but ignored it completely! And my nails were barely dried because she only has one nail table with one fan! There wasn't even a base coat used which is terrible for your nails. Never have I left a nail salon with barely dried nails and layer upon layer without even letting the coats dry first! My nails look all bubbly and bumpy! And there's corners of my nails left without polish. The color selection was very limited. My boyfriends hands and feet are the exact same as when he went in. Hangnails and cuticles all still there! They seemed to be a in a rush for it all even though the salon was completely empty! And not a single person walked in after or during so why rush?! I don't mind paying extra for good service and a proper job, this was just throwing money away! I am very worried about getting infected from the cut. read more

Salon 10 By Sonia - Nail Salons Near Me - Mississauga, Ontario

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Horrible customer service . If I could give 0 stars, I would. Never got a response to my email to book an appointment. When called, I came across the rudest and most unprofessional treatment. I would NEVER go there. 21st century and customer should never get treated in such a way... read more

Absolutely brutal experience. Took 3 phone calls and 1 ignored email to get an appt. Showed up on time for shellac manicure and pedicure to be told that lady who does shellac isn't there. They clearly were not expecting me. Place is dirty and old looking. Picked my colours, sat in chair only to be told $10 more for this and $5 more for that. I left and will never go back nor will anyone I can tell about this place. read more

My sister and I went here because my fiance had purchased us groupons for a shellac pedicure, manicure, and facial for $40 (regular price $55). As soon as we got into the salon, Sonia tells us that shellac damages the nails and that there will be a fee to have it removed should we ever want to. I did not know what shellac was so this scared me, so we decided to go for regular manicures. A regular manicure, pedicure, and facial is only $40 so basically this meant that we were not saving any money by purchasing a groupon. This made me feel like my fiance got ripped off. Sonia then told us to hurry and pick our colours because she didn't want to "waste time" and when we said we needed more time she rolled her eyes at another staff member. This made me feel anxious and insulted. I don't regularly go to salons and I associate them with feeling relaxed and pampered - a treat. Her comment made me feel like we were wasting her time. This is more of a 'get in and get out' place vs a pampering place. Just something to be aware of before you go in. I don't think that it is the best type of 'get in and get out' place for the pedi/mani (I've been to nicer yet just as quick and inexpensive places), but this was my first facial and I did enjoy it. The lady who gave me my pedicure and manicure realized that we were uncomfortable and was quite pleasant overall, as was Sonia after that. She recommended a very nice nail colour. She also told me that my hands and feet were dry and tried to sell me a paraffin wax, and told me that my hair needed a trim (they offer relatively inexpensive hair cuts there too) , but I had my hair cut less than a month ago. She told my sister her hair is dry. Her comments were unsolicited and unwelcome but that is just her personality I guess. To be fair, she also advised us on which facial to get and I really enjoyed the facial. The pedicure wasn't anything special and was something I could easily do at home. Some places remove the dead skin from your heels. These guys don't do that. The facial was nice because they put a steamer machine in front of your face. I think that is pretty cool and felt very relaxing. But then Sonia comes in and barely takes her time removing any blackheads, etc. It seemed like Sonia was too busy to do a thorough job. Having said this, my face did feel awesome after the facial and did seem nicer than usual for quite a few days after, so maybe I just have great skin or something ;) I'm torn because the price for their services is good, but their pedi/manis are are nothing special and the atmosphere is unpleasant - they were rushed and harried and passed that on to us, their uninitiated customers. I did enjoy the facial though. read more

This was one of the most horrible, dirtiest and worst ran place I have ever been to. I bought a dealfind coupon for me and my mom and as the expiry date was approaching, I left several calls and messages to them to book an appointment. Not only did they not call me back, their VM was full. So, only with one week left, I emailed back and got a reply saying they were completely booked past the expiry. Fine, I said, I asked to extend the coupon. They agreed for an extra $15 for the two coupons together. I confirmed again if it was $15 together and they agreed. Keep in mind that this will change when I go in. Anyways, the actual experience. When me and my mom got there for our 5:30 appointment, we couldnèt believe our eyes. The spa looked like someoneès run down basement. The walls were completely cracking, there were water stains everywhere, hair was literally all over the ground and I was pretty scared just to sit down anywhere. The lady who greeted us was one of the 3 that were working there. There were only 3 other customers in there but she made it seem like I was wasting her time with asking for the full package (which included a 60 minute body massage, an a 60 minute facial). I was trying to be nice and asked her if it was more convenient for her, I could switch out the facial for a pedi and mani instead. It was so dirty that I was quite alarmed what she would put on my face. She first agreed and asked my mom to go into this tiny little room. By this time, it was already 6 and we still have not yet begun our services. Anyways, my mom went into the room and the lady who was Indian started speaking to the other two in their own language and they seemed to be arguing about the switch to pedi and mani because 15 minutes into my moms massage, the lady storms out and tells me that I can take it or leave out the facial but she cannot accomodate for the different services. I agreed and she tells me to go behind this curtain that was in public and take off all my clothes. Yes, a massage in public where the curtains didnt even close properly. I was lying naked for about 15 minutes before another woman came in and told me she was going to start with the facial first. She starts with the facial and 5 minutes in, she leaves again. Wait another 15 minutes, then she comes back in again to finish washing my face. This kept happening until she started the steam treatment, where she happily left me alone for about 20 minutes. The other lady also did the same with my mom. 60 minute massage turned into a series of going in and out of the massage room, massage for 5 then leaving again because they were doing mani pedis for the other customers and did not have enough staff on hand. I was getting super pissed at this point when a different woman came back in to finish my facial. I had noticed that she had no shoes on. In fact, none of them did. It was absolutely vulgar. Anyways, in the midst of my facial, she starts working on my massage. I wasnt sure what she was using but it felt like baby oil instead of those heating massage oils. She only worked on me for 10 minutes before leaving again. Please note that i STILL had my mask on. In an out they went, and they only massaged two parts, my calves and my arms. I was so disgusted by this point that I asked to cut the massage short and for them to wash my face. There was no sink by where I was being treated so they actually had to re-use the same bucket of water over and over again to clean my face. My body was full of this oil that they did not bother wiping off. Not to mention, every time a different lady came in, they would tell me about their specials on hair, waxing and how my facial and massage will always be 30 bucks going forward. So I went in at 6:30 and came in about 7:40.. 120 minutes of services cut down to 70 but at this point, I really really really didnèt mind at all. Now, came the paying part. I whip out my coupon and the lady gives me attitude about how it is expired. I explained to her that I was going to pay an extra 15 and she relaxes and says, oh yes, I was the one who told you this. She then charges me tax and on top of it, 15 FOR EACH coupon. I was confused and tried to argue but after 10 minutes going back and forth, I gave up and just paid the whole amount without tip. I will never ever go back to this place again. Not even if I had a bajillion coupons or free services. The ladies were dirty, unprofessional, kept talking even when she was giving me a massage to the others, unsanitary and I am surprised that a business like this can keep on on operating. I may not be someone who usually gives reviews on businesses etc even when they are not the greatest, but I definitely had to write this review to warn people how grossly under-run this place is. The after effects of the facial--I broke out for a straight week after and it took me half an hour to get all that oil off my body. Please refrain yourself from having this horrible experience! read more

This place is a complete waste of good renting space. I am so ashamed and embarrassed to have taken my mom here for her birthday because the services were despicable. I had bought a voucher from one of those dealfind places and my goodness, I knew it was to good to be true. I purchased a shellac manicure, pedicure and facial for both my mom an I for $39, to much for the services I received if you ask me. So where to begin, first there were very limited colours in shellac, the colour that were there were overused, sticky, odd, etc. I settled for two colours that appeared half decent and proceeded with my pedicure. The owner, Sonia, informs me she needed to charge me $10 to remove the current shellac I had on my nails. Understandably I agreed, except for the fact that my nails were in acetone for about 15 minutes without anyone attending to them. I just started removing the shellac myself. Finally, the one staff started working on my feet while I was still picking off my nails, and the beginning stages of the pedicure. Half way through my feet two other customers walk in so the manager, Sonia, tells me that they are going to stop and begin on my facial. Kind of clueing in on what is happening, them trying to stretch out staff, I confusingly agree. I go into this really tiny room, barefooted because I was not provided slippers, and sit down on the stretcher. Sonia begins to inform my that my skin is so acne prone and how I should come back for regular facials or wash my skin more often, etc, etc. She attempted to sell me their products for $15 each, but because i was so offended by her comments and her approach I denied any attempt at her selling me anything. She washes my face with their products, places toner and then the facial mask. She then leaves the room without any announcement while i confusingly sit there for about ten minutes wondering what the heck was happening. She come in rinses her hands under water and begins to remove the mask with the same water she rinses my face with previously. She then places my face under steam for about 15 minutes and again walks out of the room. She came back and started digging at my face and nose with her 'extraction tool'; telling me to stop picking at my face and come back for their $39 facials. Thankfully she left for the remainder of the time while I sat alone and cooled off from her offensive remarks. I sat there for about another 15 minutes, but not alone, the staff would constantly walk in and out to fill their bowls and buckets with water from the sink. I come out of the room to find my mom in this makeshift private area, with a curtain to separate her from the rest of the public room. She looks at me with a death stare and i knew her experience was not pleasurable. The staff finally got to the colour on my nails and feet. The staff doing my nails was absolutely repulsive. She simultaneously did my feet and hands with the shellac. I had to alternate the IVU light between my toes and fingers so that everything could be dry when I left. When doing my nails the staff was standing directly in front of me, burping, yes burping. When completely finished she told me to take my hand out of the IVU light and they were not dry, but according to her they were. I went to the cash and Sonia attempted to sell me other packages again. I completely disregarded her comment and asked how much i needed to pay. She charged me $10 to remove the shellac nail polish i had on previously and tax which came up to $25. Sonia has been advertising various promotions online but i genuinely hope the experiences and reviews for this place get around to other people so they could save themselves the hassle and stress of coming to a place like this. 4 hours later, I genuinely left feeling more stressed then I came there with. read more

It is the best Salon I have been too. Even my wife loved it. And she is very hard to please. The service style and their face creams are just fantastic. I recommend this to every one. read more

Never go here!!!!! No matter what "deal" they offer!!!! Read other reviews, they are all shitty and all the same read more

Unpleasant atmosphere, no music, no water, no free parking onsite, poorly skilled manicurist/ pedicurist. They keep talking to each other very loudly despite the discomfort of customers. Most importantly, there will be "$10 charge to remove the shellac or you can go with this premium product for an extra $10, or you can go with the lowest price service which apparently does not save you anything out of the coupon value". Not to mention "you can remove the nail polish yourself while waiting", but I was the only customer along with another lady...Please don't treat me like I'm begging for your free service, I'm a paid customer from Groupon. Oh and, very very poor hygiene. I got my finger cut deep while having a manicure and there is absolutely no proper procedure produced. Waiting to see if it actually got infected so I can start making a big deal out of it... Sonia, I would totally recommend you close down the nail services and focus on other things because clearly you don't invest a bit of interest or effort on it. It was nice seeing you but there is no way I will buy anything including "$120 micro-facial sessions". Thanks and bye for life. read more

Visiting Toronto I fell this great salon via Groupon. The fastest most painless eyebrow threading ever. Her hand made organic face creams are amazing. Totally worth it! read more

This was a horrible place, I tried to use a Groupon to get a shellac Mani-Pedi but she said to just come in and not buy the Groupon, I could pay the same price in store. First she tried to tell me shellac was $15 dollars more but it states in the groupon it shellac for both. My nails looked horrible there was clumps on the side they were not shiny at all and then I got home to do the dishes the shellac peeled right off like a sticker. I get my nails done on a regular basis and I have never had a problem like this. When I called back to ask for a refund because it was not worth the time to have it done again she said she would not let me and because i purchased the Groupon. When I told her I did not and paid right at the location she made up more excuses. I wasn't even asking for a full refund just the part for my nails. she then proceeded to tell me she would not give me a refund and hung up on me. I don't think any of them are licenses so before you go there I would ask. read more

DO NOT GO THERE! This was the filthiest place I've ever been to. It looked like no one cleaned there for months- hair lying everywhere, dirty equipment and greasy stains on furniture. I felt rushed and unwelcome. Manicure and pedicure were done very poorly - I would have done a better job at home. Threading was nothing special and don't expect to be asked what you want. Sonia seems to consider herself the best so will just leave you with two straight lines above your eyes regardless of what your preference is. Even thinking about this place makes me nauseated! read more

DO NOT WASTE YOUR MONEY. I called because I have been meaning to use my GroupOn that I bought in 2014. The owner told me that they are the new owners and will not honor the groupon even though this is contrary to what GroupOn's website says. She said what she can do for me is I'd have to pay $19 "only" for a manicure/pedicure. NO THANKS. THIS OWNER WAS VERY RUDE AND UNPLEASANT TO DEAL WITH OVER THE PHONE. WHEN I TOLD HER I WAS GOING TO GIVE HER A BAD REVIEW, SHE SAID "GO AHEAD". SO HERE IT IS. You don't care about your business reputation or your clients? DO NOT WASTE YOUR MONEY HERE. I should have read these reviews first, by the sounds of it, it's probably best I didn't go to this salon. Here's to hoping Groupon will refund me. read more

Got a Groupon. The place is filthy and unorganized. They use same towels/tools for customers - I don't think they clean at all. The girls do not care about the customers Sonia looked and self obssessd, she only seemed to care about herself. Luckily, she didn't do my mani pedi and the one who did wasn't so bad.. There is just SOOO many things all over the place you feel so disgusting sitting there. My nailpolish chipped off in 2 days - they have a really bad collection of nail polishes and the OPI or any expensive ones are all dried out. I just got a mani-pedi not facial or anything. But do yourself a favor and don't buy the groupon even if it is cheap you will regret it. You have to pay for parking too - it is only free after 5pm. Good Luck finding parking then. And I noticed they talk about their customers after they leave.. not professional specially with other customers around. read more

Terrible! I would like to give this place zero stars but that's not possible. I will never go back. Awful service. The lady who did my nails was rude and offensive about my mother's medical condition. We went for Mani /Pedis. My cuticles were barely touched and my heels were not properly scrubbed. I had to file off the dead skin on my feet myself when I got home. Not to mention there was no foot massage. They rushed the whole thing. And they had the nerve to ask that we pay before they were even half way done, "so that we wouldn't ruin out manicures" I was looking forward to some nice, relaxing bonding time with my mom but it was such a stressful, aggravating experience! read more

Horrible worst service ever. Bought a deal on Groupon. When I got there my choices of nail polish were so old we couldn't open the bottles. She said too bad u can pay more for better nail polish. Bc I chose not to and I used my own the owner ignored me the rest of visit. At one point left me to work on someone else. Worst experience ever. Basically she said she didn't need my business. She treated her employee terrible getting her to fetch things for her. Terrible terrible terrible. Never again. read more

This is probably the WORST salon you can ever find in Canada. The most horrible experience, a nightmare , the most rude and unethical owner ( Sonia) . If you want to upset yourself instead of pampering, this is the place. Like everyone above mentioned, Sonia tried to get everyone who bought deals of Shellac to switch to regular by scarring you how bad Shellac is to your nails. Okay , fine, I am worried about my nail, I switched to regular, I lost the benefit of the deal right there. Fine, its my choice. Then, she set me down trying to hard sale me some other product, I said I will think about it. Obviously she is not pleased. Then she had her staff start the Manicure. As soon as a new customer walking in, the staff who was working on me will stop and started work with the new customer, 1 hr passed, my manicure was still not done. After I waited and sat there for 1.5 hr to get my manicure done, Sonia finally came to me and said, just wait for 5 more mins, she will get it finished. Then she went to a room in the back, I asked one of the staff what's going on, she said , oh she is probably in the washroom. Fine, I should understand bio break. However, it wasn't 5 mins, it was another 20 mins, I heard loud voice coming from that room, so I followed her..OMG,..she was doing body massage with another person in the room..half naked inside..or more than half ... I was not happy, I asked one of the staff to finish my nail so I can leave. Sonia probably heard me..a min later, she came out, said "you can go now" " I can't , your haven't finished the last coating" I replied. " go home and finish yourself, I know you are not happy, you won't come back, just leave now" , Sonia said. " What? I paid for full service, you can't do this, this is not right" " Oh of course I can, you guys are cheap, you want a full service, don't buy deal from Groupon then, cheap ass" ----T Sonia, the owner, yelled at me in front of other customers. My face was all red, I have never been treated this way in any salon before, Tomorrow is my bday and i want to treat myself, My hands are shaking. Another lady came to me said," I know how you feel, I am here to get my money back too, she treated me like this last time and I saw her treating others the same" Tears in my eyes..with messy up finger nails..I quickly walked out the salon. I called Groupon and they refund me the money. If you see my comments here, don't bother go there, call Groupon ,get your money back and go somewhere else who know how to treat their customers. read more

Thanks everyone for your reviews. I was about to buy a Team Buy voucher for $35.00 for a massage and facial, which seemed too good to be true, so i decided to check reviews for this place and boy, am I glad I did. Thanks girls for saving me my money & the possibly of a not so nice experience. read more

I went for a mani/pedi and paraffin wax. The french mani was amateur at best, I could've done that myself at home and my pedi was nothing special either. The chairs are uncomfortable, and all she did was fill up a big steel bowl with soapy water for my feet. The one girl doing my pedi seemed annoyed to have to do it and didn't seem very happy. The paraffin wax was dirty and had hair all over it. The cleaning lady was there also...she was mopping the floors and dumping the dirty water down the very sink they wash hair in....I was shocked!!!! Once the cleaning lady was done she sat down beside me and watched me get my mani done....yapping with Sonia in some other language.....uncomfortable to say the least. Sonia tried to sell me on this new nail polish, they apply it, and for $10 you take it home. I declined the offer, but Sonia decided to try the polish out with the french mani, she said she never does that so I better buy for her some day because it's not in her budget to do this. Wow. After all of this, one day later and my mani is already chipping!! The only good thing I can say is Sonia is pretty good at threading...I would go back for that but nothing else. Don't waste your money ladies. read more

Basically, you pay for what you get at this place(I brought a Groupon) That being said, I will never go back to this place nor recommend it to anyone else. Sonia (the owner) is rude and quite disrespectful to her staff and customers The treatment(manicure/pedicure) itself was probably the worst I've ever gotten. read more

Went here some time ago for a manicure/pedicure special from Teambuy. What a disappointment! As soon as I walked in, the place looked very old and not very clean. I was astonished to find out that my pedicure was not being done in a 'spa bath', but in a stainless steel bowl they fill up with water. I had posted a comment, but it got removed! Guess Sonia didnt like it. Now I see there is a massage special. Well, sounds like a great deal till I found out it was here. I remember their idea of a massage area is simply a massage table with a shower curtain around it at the back of the store. No peace and quiet and no privacy at all. Certainly wont be buying that and certainly would not go back there for any of her services. read more

So bad! Stay away from any online deal when it comes to Salon 10 by Sonia. Noisy, unprofessional and disappointing. I'd give it no stars if I could! read more

Overall: I would NOT recommend Salon10 under any circumstances for any services. Service: 2 certificates for a 1 hour massage and 1 hour facial for my Mother and I to have a spa afternoon together. Facility: When we arrived I was shocked when my Mother was shown to her room which was basically a closet with a bed in it and worse when I was sent behind a curtain in the main room ... meaning you could walk into the 'spa' and take 6 steps - pull back the curtain and there I was. No sheet to cover up with - just a stained towel. As I lay on the bed for my massage I heard the street, heard the other staff talking 3 feel away, calls being answered etc. Not relaxing AT ALL, and in fact I was feeling quite exposed. At one point a delivery was made to the back door, next to my curtain, and made eye contact with a delivery person (thankfully female). Treatment: The massage was a gentle rub, no pressure, no clear technique. The facial was really wet - with water down my neck and scrub left in my hair line. My eye makeup wasn't removed so I looked like a racoon at the end. Staff: My staff member was friendly. Sonia, the owner, arrived at the shop towards the end of the treatments (I heard her arrive since I was right near the doors) and proceeded to go into the closet to talk to my Mom and try to sell her future services. Sonia talked the loudest of them all as I was finishing and once I was out she again tried to push product and services quite hard. Ambience: This is a hair salon / nail salon - NOT A SPA. read more

The rudest and most unprofessional lady on this planet. She only spends 10 minutes for a manicure which looked like a 2 year old did it. Not only is the place dirty, you will have to wait an hour just to be tended to. I don't know why Sonia even has a license as an esthetician. If you are planning on buying a voucher from dealfind/team buy...don't bother. read more

This place is really gross. I was gifted a Groupon for here, I would rather have paid not to go. It's dirty, there aren't actual pedicure chairs with foot spas, and for a manicure they just used a round tub in my lap (not even a little hand cup thing with the grooves for your fingers). She pulled out a big metal bowl, dumped some soap (or perhaps shampoo?) in it, filled it with water and told me to put my feet in it. I honestly thought the soap was to clean it, I was totally shocked. I asked how they cleaned the instruments and she told me they soaked them in alcohol for at least 2 hours, I didn't see any sterilizing equipment in sight (really regretting my decisions today...). The towels all looked dirty and old. My manicure stayed on about 2 hours and then it started to peel. The polish is all over the salon and most of it is cheap stuff picked up at Dollarama, maybe 10 bottles of OPI and a couple of Chyna Glaze (in really weird obscure colours like orange glitter). My mother in law went to use the bathroom and was sent down some back hallway and she said it was filthy and disgusting. She had a brow threading included her her Groupon and was told to lay down in a room at the back and the pillow was filthy and covered in black oil. Beyond disgusting. How they stay open I have no idea. I will NEVER set foot in this place again, it turns my stomach. read more

Absolutely the WORST nail experience of my life. The first sign that things were weird was when Sonia (the owner) made us pay as soon as we walked in. In terms of colour selection, it was HORRIBLE. Furthermore, so many of the bottles were old-looking and rusty. Sonia didn't ask me if I wanted square or round and just started cutting my nails as soon as I sat down. Then she proceeded to PAINT OVER MY EXISTING NAIL POLISH. I called her out and told her, and she removed the nail polish for my other hand before painting. When I asked her if she could re-do the first hand, she said no. I told her it was extremely bumpy because she didn't remove the existing nail polish, but she said that it was just the consistency of the bottle. Even if that was the case, why would you keep expired nail polish and use it on customers?! She also did all of this within the span of 3 minutes, a completely rushed job. I was extremely upset and then Sonia proceeded to tell me that if I was unhappy I should "paint it myself." Then instead of completing the service (she hadn't finished painting my nails yet at this point) she told me to leave the salon because I was being difficult. I asked for my money back because she didn't complete the service and she said no. Then she proceeded to tell me that she DID A BAD JOB ON PURPOSE because she knew I was "full of sh*t" when I walked in. I am NOT exaggerating, I voice recorded her after she started yelling at me because I was in such disbelief and could go on and on about all the rude things she said to me. Overall, DO NOT COME HERE unless you want to be harassed by Sonia. I seriously can't believe her business is still operational. Judging from some of the other reviews here, this is not the first time she treated a customer this way. This is probably why she charged me first, because she knew she was going to rip me off!!!! read more

I went here for full face threading and waxing. My eyebrows were done unevenly and the waxing caused sores on my upper lip and chin. I went back the next day to show them and to ask for a refund, but they went on saying that it's perfectly normal, that my skin is just sensitive and I should put aloe Vera on it. I have a wedding to attend this evening and now I have very evident sores on my face. I'm very upset. Their customer service is absolute crap! Never mind that I paid $25 for the service which is the most I've ever paid for threading and waxing. read more

**DO NOT USE GROUPON TO GO TO SONIA'S!** Worst experience I have ever had! Very unhygienic, dirty and dingy - someone was "jumping on the bed" in the room above the salon.. very uncomfortable and unprofessional. Owner "Sonia" does NOT know how to do business, she was very rude to clients and to her workers - she wouldn't let them help her, and she tried to handle multiple customers at once. Looked like her employees were scared of her - they all moved slow and carefully (They were SOOO much nicer than she is). No one got good service - and the environment was disgusting! Very CHEAP service - I could have done a better mani/pedi at home.. and INFACT I HAD TO REDO MY CUTICLES AND MY FEET AND MY POLISH!! I regret paying and wasting my time with such terrible people!! -dirty towels, stained, rough, holes, hair stuck to it -slippers were not given after pedicure - very CHEAP about that - people were walking barefoot - I was forgotten and treated like an annoyance when it was finally my turn.. I SPENT 3 HOURS IN THE SALON for a mani/pedi that I have to redo!! SONIA smudged my nails so many times and kept adding coats (4 total) that all my nails are smudged and ugly! poor quality polish and service. **DO NOT USE GROUPON TO GO TO SONIA'S!** read more

These people are lucky that the lowest you can give it 1 star. I was going to use a groupon for this place and I was told over the phone "don't worry about buying the groupon just come in and we will honour the same price" I found this suspicious but I am in a bind so I went. I asked them over the phone how much to substitute the regular nail polish with Shellac and I was told it would be $10 dollars extra. I went there and immediately regretted it. It is run down, cluttered, and dark. When She showed me to the shellac they have about 10 selections that look dusty and there were about 4 different colours and the rest were duplicate. She then proceeded to tell me it will be ANOTHER $10 on top of the $19 (for the man &pedi) and $10 (for Shellac) to take off my current colour. I asked her why didn't she tell me this before I drove 15 mins on the QEW. She proceeded to tell me that she cant believe i'm so poor to be arguing for $10! This is not even the highlight. SHE THEN PROCEEDS TO TELL ME SHE DOES NOT LIKE "MY KIND"! That she does not like black women and that I need to go back to my country! I had to kindly remind her that she is India and thus an immigrant, heck 99% of us are in some way or another..... PLEASE DO NOT GO TO THIS PLACE! They're on groupons for a reason, they have zero customers based on their horrible customer service, racist attitude, and poor conditions. read more

This place is horrible, do not go there! I bought a Groupon for a manicure and pedicure. It took several phone calls and emails to even get them to book me an appointment. I arrived for my appointment and the employee informed me that there was no record of my appointment and her manager "Sonia" told her that no one else was coming in. The employee said she could take me but I would have to wait. I told her I could not wait and let her know I would be contacting Groupon for a refund. Groupon was very supportive and refunded my purchase price in groupon bucks. "Sonia" called me and told me that since I did not want to wait that this was my fault. I told her the point of having booked appointments is so that their customers do not have to wait. I told her she does not know how to run a business after which she hung up the phone on me. She called me back and told me that she has my appointment scheduled for the next day which is impossible since I normally work late on this day. She told me I have no sense and hung up on me again. DO NOT DEAL WITH THIS PLACE!!! They are unprofessional and obviously do not know what good customer service is. There "salon" is no where near what you would expect when getting a pedicure/manicure. When I was there, their client was soaking her feet in a metal basin! Despicable. read more

I purchased mani-pedi deal for $19 on Groupon. Tried to make an appointment. I believe the owner - Sonia picked up the phone. I asked if I can come for manicure/pedicure today (it was Saturday). Without asking, she told me that if you are with Groupon you have to make 24 hours appointment and without letting me to say a word offered next week booking. I said - no, I don't want to make next week booking. She seemed surprised. Next day I goggled her business, read the comments and decided to cancel the entire deal with the Groupon. Thank you all of you for sharing your experience with this place. I know for sure that I will be avoiding this one! read more

WORST SALON I HAVE EVER EXPERIENCED! I am in my late 60s so have been to all kinds of nail shops in my lifetime. Arrived for my 2:30 appointment at 2:00 and was immediately told my appointment was @ 1:30. There was only one technician there and she was overbooked. She told me she would do my mani, pedi, eyebrows and upper lip in-between her other appt.. While waiting, someone else walked in and said she was a little late for her 1:30 appointment - oh so it wasn't me. She was very upset that I had shellac on my fingers and put the acetone on. I waited so long that I removed all the shellac by myself . She then rush me through all the services, was really upset and I got the feeling she hated her job. I recommend that you pay a little more and go to any other salon which will feel like a 5 star after this experience. read more

Don't ever go here!!!!!! Dirty and unprofessional! I went there with a dealfind coupon and after waiting about 45 min she tells me that they are too busy to provide both services for me (one hour massage and one hour facial) even though I had an appointment. Stupidly, I agree to have a facial. She brings me into this tiny dirty back room and starts my facial. During it, she must have left me alone at least 5 times while she provided services to other clients- never telling me where she was going. The entire facial only lasted 40 min with no extractions and I was left lying there by myself for more half of it.Then she told me that I could receive 30 min of my massage but would have to come back for the remaining 30 min at a later date. So another lady comes in and starts lightly rubbing my back and putting absolutely zero effort in it. After about 15 min, Sonia pokes her head in and says that now I can receive my entire one hour massage. At this point the massage was so horrible that I really didn't care. However, when it was done I looked at my watch and saw that it had only been 35min! Lastly, the washroom was disgusting! There was urine all over the toilet seat. Don't make the mistake of going here. She overbooks and then doesn't provide the full service that people paid for. I saw many people who came in and were told that they couldn't get their full treatment. She has at least 3 clients at a time. read more