Edited to add more info after the owner's response: I am out $300+ and my hair looks awful. I…read morerespect that your stylists get paid by commission, but in this case, no commission is deserved outside of the generous tip I left. I deserve to be refunded, period. - This was my first visit to Southern Roots, and while I had high hopes based on the stylist's reviews, my experience unfortunately didn't go as expected. When I left the appointment, my hair had been curled, which can easily mask issues with color or placement. It wasn't until I straightened it two days later that I saw the actual results, and it was clear that the outcome didn't match the inspo photos I shared or the conversation we had beforehand. I reached out right away with photos, and while the stylist responded kindly and offered to fix it, I ultimately decided I wasn't comfortable with another appointment. I was then told the salon doesn't offer refunds, and instead, the owner, who I did not book with would be the one to do the correction. As a first-time client, this doesn't sit well with me. I don't feel comfortable going back, and I don't believe I should have to. I am not asking for anything beyond a fair resolution, and a refund would allow me to go elsewhere and have the issue addressed by someone of my choosing. Out of respect, I won't name the stylist - I don't believe this policy is hers, and I know she's done great work for many others. But I do think the salon's refund policy and how this situation was handled deserve to be shared. I'm including photos (the inspo pictures and my result) so others can make their own judgment. I always prefer to handle these things privately, but I also believe in transparency, especially when your first experience as a client leaves you feeling dismissed.

I would not recommend this salon. I paid $250 for something that doesn't even resemble what I asked…read morefor. My hair was a very light brown when I came in and I wanted a dark chocolate color with caramel highlights. I showed Jenna the picture, we talked over the color and picked swatches. However none of those colors ended up on my head. I told her it didn't look like the photo and there weren't even any highlights, it was one solid color, not even the right color. She got the manager, who then told me she could fix it and make it look how I wanted it. She went over everything with me and again the color came out wrong, much better than before, but still not what I wanted. She also severely messed up the bangs I asked for. I'm pretty bummed out because I rarely have the time or money to get my hair done and I chose this salon because of their good reviews.

Great service for my kid, made her feel really comfortable and happy…read more Alayja brought fantastic energy to this appointment, I really recommend this place! Thank you for giving my kiddo a cute haircut

Alayja was absolutely wonderful! She was so kind, patient, and attentive with my daughter. She…read moretook the time to ask what my daughter wanted done with her hair while also making sure everything was comfortable and agreed upon by me. She even went over everything again to make sure we were all on the same page. Everyone was so welcoming when we walked in, and the salon has such a warm, positive, and friendly environment. The prices are wonderful, and the service was even better! I especially want to thank Alayja for making my daughter feel important, heard, and beautiful. She was truly so sweet and made the experience so special for her. We will definitely be back and will absolutely recommend this salon to others. 10/10 experience!

I felt very relaxed and at home in Amy's Salon/ Colors…read moreSalon on Henderson dr. JacksonvilleNc Amy was both professional and courteous. She helped me to feel pretty again ! . Thank you Amy You are by far one of the best stylist that I have been to in years.

Left here with the worst color I've ever had, it was nothing like what I asked for or close to it…read more I was in the process of going lighter and wanted NO MORE DARK in my hair. I asked for a refund (or even half since I paid so much) so I could go get it fixed somewhere else, hairstylists who did my hair ignore all my messages . I had 4 days to fix it before my daughters birthday party in a whole different state and there goes another $100+. I didn't plan on spending $250+ on my hair on the same week!! So upset and disappointed up until this day I had to go and spend more to get my hair fixed and because I thought her and I got a long really well, it's been a little over a month now and still upset. Also contacted the manager over messenger and no response back.

If you do anything today, book the head massage with Katie!!! The hair cut was amazing, and was…read moreexactly what I wanted...but that wash & massage was next level! Such a great little self-care treat. Thank you!!!

Can not give a better review for this salon!!! Katie and Drew were AWESOME!! Made me feel and look…read moreamazing with my super long hair!! Katie did exactly what I wanted!!! Drew thinned and styled my daughter who has crazy thick hair and it was PERFECT!!! Thank you for being PERFECT!!

I give this Salon an A ++ I am very impressed with this…read morehair salon here in Jacksonville, NC. Being from the west coast I was concerned about finding a salon here that would be able to hold up to the standards I was used to from Hawaii. As a husband and wife duo owning their salon in this location for the past 15 years they've built up a wonderful salon with very educated stylus's. If you check out their website bellahairsalon.com you will find answers to all your questions. Last week I had my color touch up done by Amy the owner, "WOW" she is hot stuff!! You have to read her bio on their website you will be so impressed and it's not just hype, her experiences are definitely a reality. I'm super picky when it comes to finding a good salon that can fit my needs which most of the time I'm out of luck. But not here at "BELLA!!! If you want your hair to look like you just came off a tv or movie set then you want Amy to do your hair‍ Another highlight (no pun intended lol) their prices are extremely affordable for what you get. Check them out and tell me what you think??

Better late than never? I had a great experience here for 2019's Navy/MC Ball. Requested a blow out…read moreand updo. Had two girls blow drying my hair because I have reallllly thick curly long hair. They were able to give me a textured braided updo that was super cute as you can see. Was super happy about the result and felt great all night. Customer service was superb and pricing was reasonable.

Not enough positive things to say about Raimey! I have been going to her for years. I currently…read morelive in Baltimore and still make the drive down (7hours) just for her to do my hair. That's how much I trust her. The rest of the team is so accommodating and friendly too!

Marnie always nails it!! Everyone there seems so nice and they have excellent customer service.read more

A no-frills kind of place, it's not some super fancy spa but they have what matters- the hair…read morestylists know their stuff and work hard. The prices are incredibly reasonable and They do their best to fit you in and take their time to do your hair right. I always go to Erin, after visiting here from NY and Boston she's the only person I trust with my hair outside of the north east. She never cuts it too short (seriously, that makes me cry!) and she is able to add character and movement to my hair without taking too much length off. She's great at following directions! I haven't had coloring done here yet, but wow the photos they put on their FB page are amazing, so when I finally get the guts to do it I'll have my coloring done here. I've recommended them to all of my family and friends!

I love coming to Fiddleheads!! Grace and all of her stylists are sincere,caring and listen to what…read moretheir clients are saying. This one-on-one approach makes coming here to Fiddleheads for my hair cuts, colors and styling an easy decision. I've never had my nails done( I do my own) but their nail techs are fantastic! I've seen their work! The shop design is in transition but this does not inhibit the service to the customer. The shop is going to look great once completed. Hands down this is the place to come for all of your beauty needs!

Grace had to refer me out cuz they're in the…read moremiddle of renovations. I got a response from Sondra (see Razor Cuts by Sondra) and I am thrilled!!