I have been to this salon before and had no complaints but I went to get my hair styled for prom…read moreand was given a stylist named Sam who stated that my hair was "uncurlable" and left a giant knot in the back of my head. She didn't talk to me barely, which I was fine with because I am not a talkative type. I ended up paying $75 for a trim and a mess. I had to go home and have my mom curl my hair.

I got my hair done there this Saturday, my roots were left undone without asking, hair cut was…read moreextremely choppy and my hair was left 3 different colors. I'm too scared to go back for them to fix it because of how bad it was. The highlights were completely uneven and multiple people asked me who messed up my hair.

I went quite a few times trying to give the hairdresser a chance to get it right, but it never…read morehappened. My haircut was terrible so much so I started cutting it myself, and as far as the color (roots) it last maybe 2 weeks at most. You couldn't even see yourself in the mirror when she cut it because she wouldn't raise the chair. It was a mess.

I had gone to David's a few times the last time I lived here right before we moved, but I totally…read moreforgot about it when we moved back...until I had a bad experience at another salon and then was ransacking my brain for a new place. I'm glad I finally remembered! There is no receptionist, but you'll be greeted when you walk in by whoever is there. You can tell as you watch the stylists and the clients that pretty much everyone knows everyone and they're all regulars and it feels very warm and inviting. It's just a small place but it's very nicely decorated--not your typical "strip mall" type of hair salon for sure. I always wait until just about the last minute for my appointments (meaning I decide "Oh crap, I'd really like to get my hair cut tomorrow!") and Karla was able to get me in no problem...plus she was super nice and sweet. She was very attentive to what I wanted and had some suggestions. The cut was great and she was able to straighten it just fine (you hear that, stylist at http://www.yelp.com/biz/transformations-salon-jacksonville#hrid:4SMg-Xv4Z6IYWI5SzSPPxw). The only thing that's a little strange is that you pay your stylist directly, and at that moment, Karla didn't take credit cards (I can't vouch for the others). She did mention she had a cell app to take CC payments but it wasn't working at the moment, but promised she would work on it for my next appointment. But to their credit, she did take a check so at least I wasn't worried about trying to drum up some cash. (Though, if I had no form of payment on me, it feels the type of place that would likely have no problem of you coming back later to pay.) I would definitely recommend this place to anyone.

This is a long overdue review! I have never gotten my hair done in Jacksonville but was in dire…read moreneed to give my hair a makeover after having a baby. Southern Roots had great reviews and they didn't disappoint. I had my hair colored by Amy and she was wonderful! She really knows her stuff and I felt really comfortable trusting her with my hair. I've been to many salons in the past where my hair did not come out the way I wanted (cut or colored). I was seriously SO surprised at the wonderful work Amy did. I have naturally black hair, and wanted to add a cool toned ashy blonde balayage. My hair turned out AMAZING. Went home and my husband was surprised, but absolutely loved it. Highly recommend!

Edited to add more info after the owner's response: I am out $300+ and my hair looks awful. I…read morerespect that your stylists get paid by commission, but in this case, no commission is deserved outside of the generous tip I left. I deserve to be refunded, period. - This was my first visit to Southern Roots, and while I had high hopes based on the stylist's reviews, my experience unfortunately didn't go as expected. When I left the appointment, my hair had been curled, which can easily mask issues with color or placement. It wasn't until I straightened it two days later that I saw the actual results, and it was clear that the outcome didn't match the inspo photos I shared or the conversation we had beforehand. I reached out right away with photos, and while the stylist responded kindly and offered to fix it, I ultimately decided I wasn't comfortable with another appointment. I was then told the salon doesn't offer refunds, and instead, the owner, who I did not book with would be the one to do the correction. As a first-time client, this doesn't sit well with me. I don't feel comfortable going back, and I don't believe I should have to. I am not asking for anything beyond a fair resolution, and a refund would allow me to go elsewhere and have the issue addressed by someone of my choosing. Out of respect, I won't name the stylist - I don't believe this policy is hers, and I know she's done great work for many others. But I do think the salon's refund policy and how this situation was handled deserve to be shared. I'm including photos (the inspo pictures and my result) so others can make their own judgment. I always prefer to handle these things privately, but I also believe in transparency, especially when your first experience as a client leaves you feeling dismissed.

I felt very relaxed and at home in Amy's Salon/ Colors…read moreSalon on Henderson dr. JacksonvilleNc Amy was both professional and courteous. She helped me to feel pretty again ! . Thank you Amy You are by far one of the best stylist that I have been to in years.

Left here with the worst color I've ever had, it was nothing like what I asked for or close to it…read more I was in the process of going lighter and wanted NO MORE DARK in my hair. I asked for a refund (or even half since I paid so much) so I could go get it fixed somewhere else, hairstylists who did my hair ignore all my messages . I had 4 days to fix it before my daughters birthday party in a whole different state and there goes another $100+. I didn't plan on spending $250+ on my hair on the same week!! So upset and disappointed up until this day I had to go and spend more to get my hair fixed and because I thought her and I got a long really well, it's been a little over a month now and still upset. Also contacted the manager over messenger and no response back.

The best in town! It's hard to find good barbers and I'm glad I found this place. Super easy…read moreappointment process too!

Each of these ladies are so caring and listen to what our boys want for haircuts. They feel so…read morecomfortable there. Thank you for all you do!

Heather is the best... impecable service, super clean and all around reasonable prices. I drive…read morefrom Raleigh to have her color and cut my hair...

I really really liked my stylist and haircut and just everything the quality and the people are…read moregreat

My stylist was Laura Nice , punctual Cleaning and…read moreenvironment She explained to me my whole joinery and every process

Absolutely adore this place! Staci did my hair and it turned out sooo good! I'll definitely be back…read morefor more! I highly recommend Staci to do your hair! She was super nice and professional!