I've received great care from every therapist I've seen recently, as well as those who have left…read moreCircle of Wellness. Their dedication and professionalism stand out. Dr. Noe, in particular, has been very approachable and attentive to my concerns. Georgi in rehabilitation, along with Robin and Max (who is no longer there) in the stretch center, have also been very supportive.
I've been a client of Circle of Wellness for many years, starting when my general practitioner recommended massages to help manage chronic pain and fibromyalgia. My insurance has always covered these treatments. After a few years, my treatment plan grew to include physical therapy, which meant visits on different days than my massages. This was tough to manage with two part-time jobs, other
medical appointments, and daily responsibilities. Still, I kept up with it for years because the massages were key to managing muscle pain, headaches, and stress. During this time, I had two knee surgeries, including a total knee replacement, and spinal fusion surgery. Because of this, there were times I couldn't do physical therapy at Circle of Wellness due to therapy prescribed by my doctors elsewhere. During those times, I kept going to massage sessions only. Approx. a year ago, the owner, Leila, suddenly cut massage sessions covered by insurance from weekly to every other week without any notice or explanation. In place of the missed massage weeks, I was told to attend the stretch center. Scheduling these appointments around my work was difficult. Once, while trying to sort this out at the front desk, Leila made an inappropriate comment, accusing me of dishonesty if I tried to cancel or avoid
stretch appointments. That was upsetting and unprofessional. Later, I asked for Dr. Noe to call me about the mandatory stretch clinic. Leila said no, saying it wouldn't change my care plan and insisted I make a formal appointment. When I did, Leila wanted to attend the meeting, which I declined. The consultation with Dr. Noe addressed my concerns. While the stretch center was helpful, I don't like being forced to participate. As a client, I expect my patronage to be respected. Saying it's required by insurance to participate in these services was also untrue. I called my insurance, and they reassured me it wasn't necessary to do stretch center to receive my massages. After the stretch center sessions, I was told I had to see Georgi for rehabilitation. This was unexpected, as I was only told to do half an hour of stretching. I found out that Leila talked about my case with other employees, suggesting I was trying to avoid responsibilities by citing physical therapy elsewhere. This is true, as prescribed by my doctor. Such discussions are inappropriate and unprofessional, and my medical documents can prove this. My original reason for going to Circle of Wellness was for medical massages; over time, the focus shifted to other billable services, with blame unfairly placed on me for expressing dissatisfaction. Before, when a therapist was unavailable due to vacation or illness, the front desk would notify clients and ask if they agreed to assign a different therapist. This practice has stopped, leading to unexpected therapist changes without explanation and an unhelpful attitude. I'm very disappointed by my interactions with Leila, whose communication lacks professionalism. Good interpersonal skills are essential for business management. Leila always likes to turn things around and blame the client. She doesn't take any accountability for her own actions. She is always surprised when clients come in and are upset.
I will miss the other staff members, who have been hardworking and excellent in their roles. Additionally, I want to express my gratitude for the support I received from the therapists and staff who have been part of my care journey. Their dedication has made a significant difference
in managing my health challenges.
I give 5 stars to the therapists and the Dr's. 2 stars for the owner. read less
