Drs are good... office staff is terrible, I've had trouble with them on several occasions.read more

The care team at Country Roads is excellent! Within a couple of months after moving to Sherman, I…read moredidn't have a dentist yet but found them when I needed some emergency dental work for a crown that broke off. Although their schedule was pretty full, they squeezed me in. That visit was so good, my wife and I made them our family dentist. The only thing I wished they would offer is an online payment system. Didn't see that on my bill or on their website, so that would be a great addition to their excellent service.

Surprise billing....always. When I leave, I ask if everything is settled…read more The office will say 'yes' and then start sending you text messages saying you owe more. The office staff is lacking....big time. Never see the same person for a routine cleaning. Turnover is obviously a problem. Feels like going to a government run clinic. Just say no.

I left a voice mail and requested an appointment on line with the Sherman office as well as called…read more My calls were unanswered and my messages rece no response. I have used the dentist there and liked her but obviously her staff leaves something to be desired.

5 stars for the dental staff but the redness of the office staff makes you want to walk out. Last…read moreI checked I can take my business anywhere an just might if the customer service doesn't change.

Another great visit to Hometown Dental. I love getting dental care and learning how to care for my…read moreteeth. The services go far beyond just cleaning, for me I learn what I need to keep my teeth healthy, and the team work together to be sure that the services required are covered under my insurance. The cost is little to no out of pocket expense and most of all I feel good after getting my teeth cleaned and cared for, thank you hometown dental you are greatly appreciated.

We've happily used North Texas, dental, Dr.Nguyen, ever since we moved to Denison, Texas, four…read moreyears ago, without any problems until this year. very happy practices they have changed their financial rules this year, and they are ridiculous. I had to have a four tooth bridge, and I don't feel like I was fully informed about my options or what the bridge would be like when I received it. I found out on my last day of treatment as Dr. Chris was putting the permanent bridge in my mouth, that he had made the larger than my teeth, because he felt it would be stronger that way. The bridge is ill- fitting and it rubs the side of my cheek all the time. It is visibly larger than the other teeth, that Dr Kris told me I would get used to it and not notice the size difference. It is very hard to clean with any floss I have tried, but then I was never told what kind of floss to use. I have found that it also affects my speech production. If things have been fully explained to me from the beginning, I would have opted for dental implants, too late for that now! I've already spent almost $6000.00 on this bridge and have experienced a lot of pain and discomfort along with it, so I am not happy. Additionally, this office has changed its financial policies, and now require total estimated payment up front, before any work will be done. This policy started in August. My agreement with them started in May/June, so should not apply to me in the first place. We made a generous down payment, required in my agreement, and then when it came time to pay the balance, the accounting was all screwed up. My account was mingled in with my husband's, and she could not tell what was mine or his. she was insistent that we pay almost $300 on my husband, that he had already paid. She said he did not pay it and she could not find it anywhere in the computer. Finally, after a long financial meeting, she found his payment made actually above the amount she was requiring me to pay. My husband had to walk out of that meeting because he knew he was going to say something very ugly, and he works very hard to not do that. I brought my me, but she said that didn't matter because they didn't have them and I said I have them right here, and she said she had to get her own copies from the insurance, that mine would not meet her needs, and in the meantime, I had to pay the total amount she estimated was still due. She was very insistent, rotely repeatedly the same thing over and over, that I had to pay her estimate. I finally had to say, " you can have a choice, I can leave here paying nothing or I can leave here paying the amount I show that Medicare says I owe you after processing the claim." she stated that the choice is that I must pay upfront in the future and that today I had to pay what they estimated I have would owe. she said it didn't matter that I had They had to get their own EOB before they would have the exact amount I would owe. She never did actually choose, but she did accept my payment according to my Medicare statement from the EOB. THEN TODAY WHEN MY HUSBAND WENT IN FOR A CLEANING, SHE MADE HIM PAY OVER $200 BECAUSE SHE SAID HIS BENEFITS HAD RAN OUT. HE TOLD HER HE HAD NOT HAD HIS BENEFITS RUN OUT AND SHE WAS MISTAKEN. ANYWAY, HE LEFT PAYING OVER $200 THAT HE DID NOT OWE, which we both were sure was applied to my supposed balance, especially since his receipt showed my name only at the top. All of this financial distress caused us was only about a pittance of $300 difference in what Medicare said I should pay and what she wanted me to pay. so they are cooking the books, trying to confuse the customer to get more money that is not due them. I am very sorry you have lost two of your PAYING patients, and sorry we have to find A new dentist. ALL over a tiny percentage of a bill we had already paid. you will lose more patients over this, so I dont see how this is going to help your finances, which obviously are in a dilemma.

I have been a patient at this office for years and spent thousands to get my family the care they…read moreneeded. When relocating to the area I chose this office specifically and truly felt my children were gaining education and positive relationships with a dentistry I could trust. Today I made an emergency appointment due to a broken tooth that occurred over the weekend. I made a down payment to ensure I could attend this appointment in a timely manner to not worsen my injury. After numbing occurred, they brought me an itemized bill showing the insurance money they would receive and the very hefty payment I would have to make prior to getting care. Although they have received a massive amount of money from me both from insurance and out of pocket over the years they were rigid on not being willing to allow partial payment and bank info for a resolution the following day. Melanie mentioned that they have been charitable, although invoices show my commitment to pay for services received. This placement of finances over patient care, specifically in a critical situation, reveals their true priorities. It is obvious that with a lack of immediate care and worsening of this tooth fracture, they would only gain further financial transaction in the long run. I would recommend you choose a dentist who wants to maintain relationship with your family, who will care when your situation is critical, and who does not give you a solution of "there are other dentists you could try" Thank you Melanie, for helping me and others within our community to understand that your office has no commitment to actually maintaining patients. Healthcare facilities that function as a rotating door for new patients without priority in keeping faithful patients should be testimony enough. in the words of their own employee "you should try elsewhere."

This dental business has many very nice employees that will give you dental care. My top partial…read moreis good. The reason for the Two Star Rating: 1. No IV pain control. I had to take several painful shots in the top of my mouth, and a direct needle shot in the cavity; 2. I was charged for a bottom partial that never fit, and I had to return to the office several times for adjustments on the bottom partial that only worked for about a day. I never wore the bottom partial for more than a day after the adjustments. It was painful and never fit correctly; 3. When I came to get my permanent bottom partial, it was made with the middle curvature as an upper partial. The partial had to be bent correctly to the curvature to my lower mouth. It was a total foul-up. There was no admission or taking responsibility of the foul-up. They adjusted the lower partial then came back to me with it adjusted but not enough to were my tongue isn't scraping the foul-up middle curvature. Instead of redoing the bottom partial, they told me if they adjust the partial more it might break. I have contacted Aspen Dental Corporate Office. But, have not received a response as on 01-19-26. The next step is to have my lawyer send a request.

My experience was that instead of trying to save my teeth, they only cared about selling me…read moredentures. And the sales person was pushy also The poor lady at the front desk was so overwhelmed and needed help and one customer waited a long time and walked out. Not recommended... There are many other options in Sherman with great service, that care about the customer.

Worst experience of my life! Julie Ann Folger needs to retire! She is not a good dentist! Very…read morerough, very forgetful and gets everything backwards!

I'm one of those weird people that actually loves going to the dentist. There's just something so…read morerelaxing about laying back and letting someone brush your teeth. And visiting Dr. Folger & Kenzie, my hygienist, for regular cleanings is a breeze. Not only are they some of the friendliest people you'll meet, but they're super gentle when it comes to plaque removal, polishing, x-rays and flossing. I highly recommend them and if I could go more than twice a year, I would!

Thanks doc Sam. Great Work. I appreciate you and your staff. I like my smile again. . I'll…read morevolunteer on your free dental day for Vets, second Tuesday of September. (I'm a Vet and RN as well). Tim Miller I want to add my advice to all: I went to another dentist in past. I kept having to return in 12 months or less to fix AGAIN what that other dentist had done. Choose a GREAT dentist who knows what he's doing rather than a place that wants you to keep coming back For the same work. Doc Sam has up to date equipment, trained staff and upmost, and HAS PRIDE in his work. This is what we, the public seek. Thanks again, Doc Sam and staff

Complete care from start to finish. The ladies that do the appointments and pay outs are…read moreabsolutely top notch, super friendly and helpful! Dr. Sam is hands down the best dentist I have ever seen, and I have seen several! The time and attention to each patient is fantastic, you feel as though you are like family! Highly recommend!!

Where to start? Dr Shoemaker made fun of my clothes told me…read moreto go make money when I told him I couldn't afford more after I paid thousands to have my teeth fixed! his staff was incredible. That's the best part of this place is the staff, but I felt he was rude & my teeth have felt uncomfortable since i got them done. They make you sign a paper immediately after saying that it feels OK but how do you know it feels OK when you've just been the dental chair for hours It's been a year and I don't really like to make complaints but the more I think about it the more it really upsets me. Wouldn't go back. Also, He told me a filling I needed had never had a filling, and I knew it did and the filling had fallen out, and second-guess myself I called the prior dentist in another town to confirm that I did have a filling in that tooth!

Best of the best! Professional, fantastic staff, down to earth, don't tooth shame and don't high…read morepower sales you. His office got me in for a emergency situation (crown snapped off at gum line). Dr. Shoemaker was up front with options and he went above and beyond helping me in my emergency situation, did not rush me, even stayed over time (staff too) to make things right (I called 6 different dentist and no one would help me)(my dentist retired). If your scared of injections at the dentist don't be! I did NOT feel him injecting the numbing medication, how wonderful is that! This was a PAIN FREE PROCEDURE (root canal) how he managed that is a mystery because I'm scared of dentist? I can't say enough great things about my experience with Dr. Shoemaker and his staff.

Great quality care from the hygienist to the new Dr, it's clear that this place is in good hands…read more I'm a new patient and plan to keep coming. They also made an effort to save me as much as they could on my plan. Won me over!

I've never had such an experience like this before. The new front office person told me they took…read moremy insurance. After a 1.5 hour drive in the heat, I was told they did not take my insurance. The doctor said it would be $2000.00 and some change. I saw the screen where it listed it out. I said I'd still pay out of pocket; he said he'd have his front office people see what Aetna pays. I've always had out of network dentists and had to pay a small portion, so not 100% covered: I understand this part. Needless to say, they never called me, so I called back and the lady told me I would owe a lion's share of the $2500.00. Wait, how did $500.00 get added on? She said Aetna may pay only a couple hundred dollars; this is incorrect. I called Aetna (one of the best plans), and they do pay, it's just a lower amount. So Aetna told me to get a procedure code and a tooth number, so I called the front office back to get this information and they said Dr. Dahle said I should see a new provider? I am so confused. I work in healthcare as well and I'd never treat a client as such. Incorrect information (lies), rude front staff and then a random release of patient. I only visited them for 20 minutes or so and was ready to pay out of pocket.

The old Mexican lady at the front is rude and I'm not just talking about adults but kids as well…read more The rest of the staff is so sweet I would love it if they would put anyone else at the front but her.

If you have things to do in your day don't make an appointment I can promise you, you will spend…read moreyour time in the waiting room despite having a schedule appointment time. I understand running behind but communication goes a long way.