If you truly love your family member, especially one living with dementia, I strongly urge you to…read morelook elsewhere. Our experience was deeply concerning. The level of care did not match what was promised. There were multiple instances where my loved one was not properly supervised, which led to falls that could have been prevented with appropriate monitoring. We were told that staff would regularly check on residents, but in reality, that did not happen consistently. This lack of attention is especially dangerous for individuals with dementia who require closer care and supervision. What was most upsetting was the lack of communication. When my loved one was injured, when we got there no one came to talk to us about at all. We often had to ask questions ourselves, and even then, answers were unclear. Additionally, the overall attitude of some staff members came across as insensitive and lacking compassion, which is the last thing families want in a care setting. I would strongly recommend that families carefully consider other options and thoroughly research facilities before making a decision. One star because the makes you put one.

My father had a terrible experience with the staff at Kingston Court. Many times, he was left…read moresitting for hours while wet or soiled before being changed and cleaned. Communication with the staff was poor, and they did not demonstrate empathy or care when speaking with our family. The facility is understaffed, and patients are often neglected. Even local paramedics mentioned they would never send their own family there. I wish I had known this before sending my father to Kingston Court for rehabilitation--never again! He was discharged from rehab way too soon and now he is back in the hospital and have to go through rehab again at another facility!!!

My wife worked for this company for 18 years and many times when above and beyond. She turned in…read moreher resignation letter to retire in the response from this company was oh yeah you're gone. I think it's totally unprofessional and hopefully they treat them patients better than their employees.

From the owner: Home care from Visiting Angels in York, PA and the surrounding areas of Dallastown, Red Lion,…read moreHellam, Wrightsville, Dover, Spring Grove, and Hanover. Schedule a free in home care visit 24/7.