I don't normally write reviews. But I am compelled to leave this review as a public service to…read moreother consumers to avoid the nightmare I've experienced for more than a year with this company. I've been doing projects with Steel Partners Lighting since 2018 and have spent tens of thousands of dollars with them. When Steel Partners was bought out by Kiva around 2021, I was originally excited that the legendary custom fabrication that Steel Partners was known for was seemingly going to live on with Kiva Lighting, which claims to be a custom lighting fabricator. For the last 18 months or so, I've been in direct contact with the company CEO, Sonia Torres, working on a custom lighting package for a multi-million-dollar home in the Adirondack Mountains of NY. I purchased many thousands of dollars worth of Steel Partners fixtures from Kiva in 2023. Many cages arrived crooked and without the necessary mounting flange that would allow secure installation of the fixtures. To their credit, Kiva promised to re-fabricate the fixtures per my design recommendations. But it literally took 9 months to get all the fixtures back and only after many dozens of texts and voicemails that were routinely ignored more MONTHS on end. But I did eventually get the replacements, and they were far better. In late 2023, I was forced to place an add-on order for approximately 1 dozen custom fixtures needed for an addition -- wanting to coordinate the lighting for the addition with the main house built a few years earlier. I have been jerked around for well over a year after having been promised on dozens of occasions that the custom CAD drawings were forthcoming so I could finalize the design and place the actual order needed to compete the project. I still don't have anything I need. Sadly, this company is horrifically mismanaged. They are an absolutely embarrassment to the greatness the name Steel Partners once represented. It has been, hands down, the singular worst customer service experience I've ever had in my life. Do yourself a favor, stay away from any of the many "brands" under the Kiva Lighting ownership umbrella. The company is an absolutely train wreck.

I ordered two light fixtures from them three months ago. I have called multiple times and never…read morehad anyone answer the phone. I did get one response via email, saying that my fixtures would be delivered the next week. I have not hear anything from them since, despite multiple voicemails and emails. I would not buy from this company.

Ok so I've been looking for a good company for electrical services. Good meaning they are…read moreresponsive, they are actually licensed, they show up when they say they will, and they get the job done right, the first time. I FINALLY FOUND ONE! I have nothing but positive things to say about Arturo and his employees. They were respectful and they communicated well while completing our install. Arturo was conscientious about price and took that into consideration when he came out for estimate, trying to provide what we needed without charging us an arm and a leg. We are also THRILLED that they can provide HVAC services as well: we will be using WIREZ when we need to replace our aging out air conditioners. THANK YOU WIREZ!

Great experience! Arturo is very helpful, friendly, fast, and professional. I'm very happy with the…read morequality of the work and would definitely recommend them to others.

I manage rental properties and recently purchased over $300 worth of cooler parts and pads from…read morethis location. My initial experience in-store was great helpful service and everything seemed smooth. However, when I got back to the job site and began working on the units, I realized that three of the valves were incorrect. I returned to the store to do an even exchange same items, same price, no refund requested. Unfortunately, I was told that without a receipt, they could not process the exchange. This was very frustrating, especially since it was a straightforward swap with no price difference. I was on a tight schedule and needed to get back to the job, and this lack of flexibility caused unnecessary delays. Given the situation, I expected a more customer-focused solution especially for a simple even exchange. Experiences like this make me reconsider where I'll shop in the future, and I may choose competitors like Lowe's or Home Depot next time.

Needed to replace my swamp cooler, and remembered these guys helped me with an obscure plumbing…read morepiece last year. Checked prices, they were cheaper and the service was perfect. I'm going to be a regular here.

I was calling many places as I needed someone immediately, Defined Electric didn't answer and so I…read moremoved on. Quite a while late I received a text message with no name, so I asked who they were, and there response was very unprofessional. I looked up and compared the phone numbers and realized that this was the place that text me. Conversation is as follows: DE: Hello I'm unavailable to speak on the phone right now, could you text me pictures, address, & details of work you need done for electrical quote. Thank you. Me: Hello, who is this? DE: You called me simpleton. Me: That's definitely the way to get business. I've called several places today, and you are defiantly not I'll go with. DE: What does that matter you don't even know who you called. Please post but if you do post it all ok, go away now fruitcake. I'm blocking you. It's interesting how the other reviews mention professionalism because that is most certainly not seen here. Update: Apparently my review was seen, and instead of thinking about how unprofessional they were, they have texted me again and have now threatened me. I will be reporting this to the police.

Dude helped me solve the problem via text. Saved me a ton of $$$. Much appreciated.read more

After some back and forth, and dropped calls, Vicente showed up and gave us a really great estimate…read moreof the work and a bid. He knows the work, and in addition, explained to us the best option was to leave the existing fan and just put in a solatube with a night light. Definitely, will do this job, once we have the punch list straightened out.

Last fall we needed to replace our roof; we had shake cedar shingles and while we replace the roof,…read morewe thought why not add some natural lighting. I decided to write this review after seeing if the solar tube lighting held up well to the natural elements. They do!!! I walked into their showroom and they showed me different lighting. It was amazing because they didn't have lights on in the showroom and you could see how much light the solar tubes brought into the building. We have one solar tube in the bathroom and one in the kitchen/living room. I wouldn't hesitate to do it again. Lots of great light and they can show you how much the varying sized solar tubes throw out. The people who come in and install them are professional and very nice. Thank you Natural Lighting Co.

I admit we did not have an appointment but we were the only customers in the store. Employees…read moreignored us and not one person ask to help when we were obivously looking at kitchen equipment. They saw us and just sat at their desks looking like they were very busy. Forget em...

special things to Fergusons customer service employees. Lee and Bryce were awesome. Top notch…read moreservice. Highly recommended. Thank you.