Sams Club has a new policy as of 9/13/2019 (per the front desk person). If you use a self-checkout register, an employee will ask to see and verify your receipt as you leave that register, and make a mark on your receipt. Then at the exit door another employee will again ask to see your receipt. I refused and asked for security. This is another waste of time for the customer, and only applies to self-checkout customers. After I explained my complaint to the security person, I asked if I was free to leave. She said yes. I prefer not to use self checkout, but only one full service cashier was on duty, but two people were used full time to verify receipts. P.S. half of the self checkout registers were inoperative. read more

Service is always very slow. Not a great selection for a number of products. (All in comparison to other Sams Club stores). Would also avoid the tire shop. read more

Twenty five minutes to wait for a manager. Rude staff at the food counter. Customer service needs a lot of work.

Not sure why little love for this Sam's club. Fine, less people come = shorter line and closer parking. This place has a very good selection of stuff, all the Sam's stuff. I really like their Monster drink varieties...good ones. Not sure about the seafood here or most food items here. This place works for me and seems to be well organized. read more

This Sam's Club is like a super Walmart. Lack of trained staff and terrible customer service. Unlike Costco, you can get stuff on sale at the end of the season. But, not worth the switch if you're considering it. read more

You have to wait in line twice - once to pay and again to exit (they check your receipt and count your items at the exit), seriously, are we all thieves? Employee theft is probably what they should be worrying about. Too crowded on weekends. read more

So, After five phone calls you think I would get some help, nope. The lack of training, or knowledge at this location is stunning. I'm sitting here on hold 20 minutes in and still no manager will pick up the phone. I was thinking about re-upping my business membership, but i'm rethinking it as all should do until they figure out customer-service!!! Also hopefully Corporate will get a clue and look into the poor service, and this falls on the manager for their lack of ongoing training. read more

Although I am a Costco member, I decided to give Sam's Club a try after I saw a promotion were running. Needless to say, I'm not even sure it's worth it even completely free. I wanted to run in quickly Sat Feb 12 to get a nice tenderloin for Valentine's day. The encounter started off fine, with me parking and easily getting my id, but it was all downhill after that. I quickly went to the butcher, but there was no one around to help. I tried pressing the button to call the butcher, but it had been completely destroyed. After ten minutes I was finally able to flag down someone in the back. He said he couldn't help me, but would find someone. After about ten minutes he can back saying the butcher was on break another five minutes. I walked around the store 10 minutes and came back and there was still no butcher. After several more minutes I was able to flag down the same guy who was now going to get the manager. After about ten minutes another gentleman popped out to let me know they couldn't find the butcher and they "were on break or at lunch or something" After waiting 30+ minutes I was pretty fed up and decided to leave and just order it online to quickly/easily pick up today. I just received an email notification that my order has been cancelled because the three pound tenderloin was out of stock, even though they clearly has plenty of larger tenderloin available when I was in the store on Saturday. What a waste of my time and joke of a store. read more

I've been a Sam's Club member for about 3 years, I will NOT renew my membership. Today I went in with my husband to buy food items and my husband found a shirt and book he added to our order. The cashier in lane 6 at 12:12pm today had an assistant. After the cashier rang up the item, it was the assistant's task to place it in the cart. Well, this snotty female had a real attitude. The book we purchased must have offended her. She looked at it (Blood Feud by Ed Klein) and put it in the carriage. Then she took my husband's shirt, balled it up and threw it in the carriage! I said "REALLY?" and she glared at me. My husband took his new shirt and refolded it. She did not break eye contact with me for the rest of the check out process. I called the store and asked to speak with a manager. I did not say why I wanted to do so. But I was quickly told no manager works on a Saturday. REALLY?? So if you enjoy being intimidated and harrased by a Sam's Club employee, by all means shop at this store in Durham. I will no longer spend my money there as there is a Costco a few miles away. I would think the Sam Walton family would hire better employees. read more

I went here to redeem a virtually free membership through LivingSocial.. I have been a member of the store before Costco opened about 9 miles away from me. It was always OK/nothing special compared to other Sams locations. My experience today proved that I was smart to move to Costco. Took me 35 minutes to wait in line to get a membership. There were four people behind the counter but only one elderly man doing the work. The other folks were looking for their water bottle, counting drawers and chitchatting, while a huge line build up. Do yourself a favor and go to Costco even if it's three times further away. The service and management is far superior to this Sam's Club. read more

The Chapel Hill location must be the worst Sam's Club yet! I just called today 3/27/2020 at about 12.50p to find out details about their membership because their website was blank when I clicked on the become a member icon, and the customer service rep that picked my called actually sighed "oh my gosh" under her breath when I asked for more clarification on the rates from $45 to $100 she gave me! how unfortunate that she found my question exasperating! I guess this is one employee that is not happy or interested in adding a single member to this business and I will gladly take my business somewhere else! read more

Not sure why all the negative reviews. Sure, in the 4-5 years I've been shopping here (at least once per week) there have been times where things didn't go right and lines were extra long. But overall I can get my shopping done quickly and get out in a very reasonable time. Seldom have I waited in what I would consider a long, long line. One bad experience shouldn't result in a negative review. read more

This review is specifically for the tire shop. I ordered tires online and had them delivered under my name to the Sam's Club Tire Shop in Durham. When the tires arrived, I made an appointment to have my tires installed on Friday at 4pm. Made arrangements to leave work early and arrived exactly on time, only to discover that the tire shop was closed! Turns out their computer system had been down "all day", but they had not called any of their scheduled appointments to cancel. They offered to make me an appointment the next day at 9am and I wrote my name and phone number down on their appointment sheet. I called that morning at 8am to confirm that they were indeed open and yesterday's computer issue was resolved. I arrived exactly at my 9am appointment time, and no one was at the desk. The store greeter told me to go back into the tire shop, which I did, only to be told to go back out to the front any wait. When they finally came out to the front desk, I was told that in spite of my appointment, it was really "first come first served" and I would have to wait at least an hour before they even started working on my vehicle. So far have been waiting here for 2 hours and no one has communicated anything more about the progress on my vehicle... read more

I bought tires on line and got a message I would get an email when they arrived. I never got an email but I got a phone call while I was busy and a voice message to call and book an appointment to have the tires installed. I tried several times over three hours to get through to the tire department. Neither I nor Customer Service could get through. Customer Service said they would try a manager but they could not find one to connect with. This was at 2:30 in the afternoon. After (no exaggeration) three hours, I got through to a tire service tech at 5:30 who booked an appointment. Extremely frustrating! read more

Warehouse clubs are a GREAT way to save money, I prefer shopping at Costco, but Sam's is SO much closer, so we go. I don't have any actual complaints, other than Costco having a selection, which I prefer. Honestly, my wife and I have membership at both, and we're perfectly happy with them. read more

Giving this store 1 star is being generous. No customer service. They want you to check yourself out or use their app as they don't want to pay cashiers- it is cheaper for you to be a free cashier for them. I refuse to be unpaid labor. You need to have more cashiers and care about your customers we are who pay your salary and help you to keep a job. read more

Had to have tire replaced as I had nail damage. The gentleman in the auto center was so nice and informative. I was so pleased and I ended up purchasing 2 tires versus the 1. I hate that I forgot his name as he was a total pleasure. read more

Customer/Membership service is NOT very good at all. Either they need trained, relocated to another position or terminated. Had to wait while several workers were there and then nobody ever mentioned that online pick up orders have perishable items in another location, which led me to back into the store. Went through at least 6 people before I was able to get my whole online order. Never again! read more

I was told the take-n-bake pizzas would be ready in 3 minutes and hot dogs in 8 minutes. So I shopped first. At the register the cashier didn't even have the codes to charge me for the pizza, like Costco does all the time. And then the hotdogs were going to take an additional 20 minutes. Sam's was short staffed on a Saturday and the shopping carts were overflowing into parking spaces. Go to Costco!!! read more

The cleanest Sam's Club I've ever been too but with the worst customer service. Every worker we came in contact with was terribly rude.

Worst Expereience as a first time customer. 1, very bad system, store management ,keep me waiting 2, very bad phone call support, slow. Ordered online and paid for it. It's my first online order since registered as new member last week. There are items for new member discount, and I'm just planning to pick up quick and go back to work. When I'm at the store, I waited 20 minutes to get the items ready , and then another 20 minutes just for printing the receipt. And at last I was told it's not paid, and I have to pay again. And the old gentle man even tell me it's like rental car. Since when order food online and pick up is like car rental? I've already got the receipt and confirmation for my payment a day before. Then I have to pay for the item again and leave and found out the new payment didn't included my new member discount. Then i call the 866 number customer service, before I can finishing describing what had happened, the lady hung up on me. And I called again for another 20 minutes to see what really had happened. Finally i was told I have to go back there to talk to the slow store staff to solve the problem. probably will be another 2 hours I guess. It's Sam's Club's system's error and makes me pay more than I should, and spend more time than I expected. Sam's should solve it for me, not I go there and solve it. And Sams' should compensate for my lost time. read more

Absolutely worst customer experience. We bought a TV from Sam's club online but the TV arrived cracked via Fedex delivery. We exam the tv by opening the box upon arrival and everything seems fine. However, when we hung the TV on the wall and power on, we notice a thin line on the screen and notice a crack within inside the screen. We call the customer service to request a replacement and called the local Sam's to ask if we can get it replace in the store. They said ya just bring the tv here and we will. When we arrived, they were very rude and keep saying if the in store price is different we have to pay addition to get it replace. Then, a store manager came and said because the tv is crack we can't neither replace it or return it here. She said it in a very rude way. After we told them our phone conversation prior to our arrival and also mention the store 90 days 100% satisfaction return policy which seems very ironic now, she insist we have to bring our tv back. She was absolutely awful and doesn't respect her customer and not responsible. We just want to share our experience to make people be aware so they don't have the bad experience and waste time like us. read more

The Sam's Clubs in Durham an Raleigh surely must be the worst in the US. Let me count the ways, frequently out of stock of items, bored staff, overcooked chicken. no wonder Costco is so overcrowded! They both suffer from an uninterested management. read more

I order specialty tires on 2/28 and I was told the tires would arrive 03/7. Called several times no one ever answered or called me back. Finally I went in after a week and was told my tires had had arrived before 3/7 but they didn't have my number. I showed them my confirmation with all of my contacts listed. Tires are there but they cant install them at the moment told me to come back the next day. I come back and after waiting in the lobby for 1 and 1/2 hrs I was told they can't put the tires on because they are on too tight. None of their equipment can get my tires off so I need to go back to the place that put them on and loosen them up. Are you serious!! I go to that place..takes them 2 seconds to loosen the tires. I go back but now they are closed and can do it until Monday!! latest apt is 4pm but I work In Raleigh and don't get off until 3:30. Had to get off work early get back there and they tell me I need your receipt. I didn't have it but I just paid for them the day before. Finally one guy comes from bk to confirm I paid and finally get my tires on after two hours!! I was so frustrated. no apologies for the inconvenience. Didn't offer to waive the install fee....nothing!! read more

We had appointment at 4:00 to get new tires. When we got there, one guy standing there said he was off the clock and the other guy was around the corner laughing and cutting up with another employee. He takes his time getting over to us and then says he can't out the tires on because he's the only one there and they have to have 2 people. What?? So why did you schedule us at 4:00 then not call us to tell us we need to reschedule? Lost time from work but with their work ethics, they don't get it. Next day was equally unprofessional and discourteous-- they took forever to help when we arrived then they disappeared for a while and left the key on their counter. We left and will never ever go back. The worst customer service in Durham NC. read more

i reason went to sams for a nail in my tire ,i just brought the tires at the first of the year so i went to the tire center,and the manager tony was great very time i go to the tire center tony is always so helpful ,not just to me but to every customer i see him talk too. we need more working person like tony, he,s very valuable to sam club ,ask for tony the next time you stop in,---ps the guys that he work with they work as a team ****great job read more