I had a great experience at Sam's Club, and I especially want to recognize Reagan Bailey for providing outstanding customer service. Reagan was friendly, professional, and went out of the way to make sure I had everything I needed. It's always refreshing to meet someone who genuinely cares about the customer experience. Thank you for making my visit so easy and enjoyable! read more

Not sure why they only ever have a single person working the customer service desk. The first store I've ever gone into with this issue.

This company, has a long track record using sneaky methods to renew memberships without customer consent and in some case without their knowledge. https://www.bbb.org/us/ar/bentonville/profile/buying-clubs/sams-club-0935-8210/complaints Word of Advice: Don't trust them with your credit card. If you have to purchase there do it with cash. read more

Sam's Club - Wholesale Stores Near Me - Lawton, Oklahoma

We normally do curbside pickup, but occasionally we go inside to shop. I absolutely love the scan and go. There is no waiting in a long line. We just breeze right through. Sam's has low prices and a good variety of stuff to suit the needs of everyone in the household. We usually finish the trip topping off the tanks as they also have the lowest priced gas that we've found. read more

The low star reviews all seem like petty bullshit. The only negative part about the Sam's Club experience comes from these sociopathic Karens who think the world owes them picturesque perfection at all times. I'd give this location a 10/5 if I could. The staff is exceptionally polite and helpful. The food is top quality and prepared fresh. Everything, including rotating stock, is easy to navigate so you can find what you need quickly and easily. There's an overall variety that can't be beat when you take into consider that these are all bulk purchases. The membership fee is well worth it. Anyone saying otherwise is trying to bully their way to free stuff and should be ignored due to the sheer arrogance blinding them from a the wonders of a reality that doesn't now to their every whim. read more

It's not bad. Their pharmacy is beyond great. I would go nowhere else. I like that you can order online and pick up when you are ready. Love the chance to try samples of new food. I have found two or three things I've started buying because of that. read more

Well I've got to say I was getting my old truck a drink at the gas pump, and for some unGodly reason I could not get the pump to work. Mr. Kevin W. Step in and was very helpful in this embarrassing situation. He was very accommodating and well mannered. I would definitely recommend getting gas at this station to all. Thank you for your help Kevin . I appreciate you. read more

Only place I like to shop . My daughter loves the cloths and I like the fresh fruit and vegetables!

This would be three stars because they have all of the (very) basic Sam's Club items, but I've deleted a star because of the completely haphazard way that they treat their own stock. Many items are not displayed in any way, and others, which are on display, are simply tossed onto the shelves. I have seen no staff attempting to neaten the displays, and I have visited on successive days and seen the messy shelves left in the exact same condition. I've shopped in Sam's Club stores across the country, and have never seen a store in such need of a better plan. Bad enough that it is Sam's and not Costco, but when you consider that the next closest Sam's is 56 miles away, and the nearest Costco is 137 miles away, there really seems no reason for the staff to make any effort to improve. read more

Sam's Club - Why would they keep these on the sales floor? - Wholesale Stores Near Me - Lawton, Oklahoma

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February 11, 2023 I placed two orders for Sam's Club pick for $220.82 at 12:52 pm and another for $50.76 at 1:25 pm. My order was not ready until after 5 and 6 pm. My first order was with a box of chicken thighs, orange juice, sour cream, gloves, cajun seasoning, and onion powder. The case of chicken thighs was not out of stock, according to the website. It was after five when I received the text that my first order was ready, and I waited for the second order. After 15 or 20 minutes, my second order was ready. My son and I drove to Sam's to pick up the order. The gentleman put it in the car and drove off, but I checked my receipt, and they had to cancel the chicken. The main reason that I placed the order. So I turned around and went back to the store. I went to the membership and asked why someone canceled the chicken thighs. She said she didn't know. She called to pick it up, and that same gentleman who put it in the car came. He said he didn't prepare the order and just took it out. So he didn't know anything. The lady called for a manager. She said she didn't know anything. I asked about my money because the main reason for the order was the meat. She called the store manager on the headset and then told her to call her on the phone--the second incident in one month. The store Manager never showed up, but instead, the manager lied to me to my face. They sent a manager I spoke to last weekend, and he did not do anything the previous weekend but look at me. I didn't mean anything to them since they didn't know how to be managers. The whole management staff needs to be replaced or demoted because it doesn't make sense or to close to Sam's. The nonchalant manager came up and said he was the only manager there. The store manager was calling from her car. How is that if the female manager just spoke to you on the headset and telephone? You are going to send the other manager to do your job. I still don't know why someone canceled it; I didn't get my money back from the meat, and the female manager said I was getting it back within 24 hours. It is still not there. I didn't receive an email stating it was getting canceled or replaced. I haven't received anything as of today. Call and reported this incident, and still nothing. I will not return to Sam's Club in Lawton, OK. Poor Customer Service at Sam's Club. Customer Service is critical to me because if you have good customer service, then I will continue to spend my money at your establishment, but if not, I will never step foot back in. Everything is word of mouth. February 4, 2023, at 12:15 pm, I placed an order for the meat department and bakery about three or four weeks before the incident. I asked the meat department the night before to ensure my order would be ready by 12 pm. He said yes. (In Sams, Friday, February 3, 2023, at 7:30 pm) I was coming there after 12 pm because I was trying to give them more time to complete my order. I went to the meat department first. The lady in this department said she didn't see the order for me. I am informing you that I have an order and spoke to someone last evening to check for it. I let her look, and I went to the bakery to get my car and cupcakes. While standing there, I was several customers in front of me. It was a man standing in the bakery talking to the bakery staff. Bakery Staffperson told the customer they didn't have an order for her. The staff member looked at the man who was standing there, and he said we don't have an order for you. The customer explained that she placed the order on Thursday, and the party was today. I asked for my order, and I only got a cake. So I ask where is the rest of my order. The cake was in the fridge, and my cupcakes were still sitting. I went back to the meat department. So she came back with a tray, and this was the only thing that she found. I explained to her that there were two trays and explained to her what they were. She went to the back and had a piece of paper in her hand. She tried to explain why the other tray was not ready. I ask her to call her manager. The man from the bakery was the manager. With his carefree attitude, I explained to him, and he went into the meat department. He didn't say anything or do anything. I stood there for more than 20 minutes for a tray that was supposed to be ready at 12. The fruit wasn't washed or anything. I don't care attitude that I received. I was late getting where I needed to be. So I spoke to another manager to speak with the store manager about her staff. The manager said that she was at lunch. I said ok. I will leave my receipt for my purchase with my name and number and give it to the manager. I haven't received a call at all. read more

Get your people straight and bring back your old store manager too. They let you go through when you pay a bill or getting some food at a pizza Area instead you have to have a membership To get in. I would give it a 4 but for now is a one Star finger right now read more

We go to Sam's a couple times a week for shopping and a hot dog combo ($1.64 w/tax). The staff are amazing. This past weekend I needed a lawn mower battery and when I got to Sam's the battery/tire area had already closed. One of the managers went out of her way to open the place and get me a battery. They didn't have to do that at all, but that speaks to how they care about their customers. read more

I've had three issues with false advertising in not even a year. I've also had an issue with rotten meat. They have the rudest people working at this location as well. My membership doesn't expire for another 4 months but I will not be shopping here again. Don't waste your money by paying for a membership just to be treated terribly. read more

This store is always clean and organized. They are customer service oriented and who doesn't like the free samples you get while browsing ? Being a sams club member is definitely worth it. read more

I like Sams Club but this is location is small and they don't carry normal items I would buy in the Oklahoma City location. I'm to picky for my own good and I love my Dasani water. Everytime I go to Sams I'm on a mission and get upset with this place because they don't carry my water? Dasani Water is like a top brand of water and everyone sells it but this Sams which is weird I also noticed other snacks I get they don't carry. This is why they get a meh review. read more

Sam's Club - Ugh torture!!!! - Wholesale Stores Near Me - Lawton, Oklahoma

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Very clean place. Always an abundant of items and very clean. Friendly staff. I recommend.

I just escaped my 15 abusive relatives while fighting six lawsuits at once against various abuses including attempted murder and judicial misconduct. For the past few days, Lawton has been a welcome change of pace and almost everyone I have met has been overwhelmingly kind. However, upon entering the Sam's club approximately 15 minutes ago, and looking at the missing persons posters on the wall, an older staff member approached me and rudely told me to get out calling me a trespasser. I responded saying that I would gladly, but asked her to more politely phrase her request. She doubled down on her hostility, and I responded 'say please'. She called security claiming I was refusing to leave when I had the entire conversation recorded on my phone proving I said I would leave willingly at least five times. A younger woman and a similarly aged male employee or also telling me to go, but they were doing so much more politely and professional. On the way out I turned to the elderly woman and told her that if she wanted to make someone feel bad in the future, she should simply just continue to punch them in the face. Then I said goodbye and walked out the door. Management, please teach this older lady some manners. Rudely threatening to call security is understandable if a known trespasser refuses to leave, but is inexcusable at the very first step at a complete stranger who didn't even know where he was to begin with. My license plate is still from the West Coast. I've dealt with enough defamations this past year, I don't want to have to post this on my activist tiktok too. If this review is responded to, I wish to have a written apology. As I said, it's not my word against theirs, I have the conversation recorded. Thank you read more

To be honest y'all lost my order form to begin with then y'all messed up my cake it was only suppose to be vanilla and y'all got chocolate so I am hear today to say I will never get a cake from y'all again read more

Sam's Club - On both sides - Wholesale Stores Near Me - Lawton, Oklahoma

We love their hot dogs but it doesn't matter what time we come here, there are always so many flies and the tables and benches are NEVER clean. I mean, come on! Do something about your cleanliness, I am tired of swatting flies away from my meal. read more

I'm a West Coast/CostCo girl, but since the closest CostCo is near Dallas, TX, this is the best alternative. I've never shopped at a Sam's till moving to Oklahoma, and I have to say I love it! It's clean, the staff is ever present and helpful, and they have a great selection of products. I really shop for their frozen seafood , fresh meats & produce. Their produce can't be beat in town, with some organic choices too (though I wish they had more)--very fresh and great variety! I also like they have new products coming in regularly, as well as special vendor sales w/ incredible prices!! Plus, they have the best gas prices in town! read more

I Love my Sam's Club! If I don't do a pick-up then I just go in & do my scan & go. Then I don't have to deal with any lines, unloading my grocery cart twice & other people touching my stuff. Everyone should do this. It is so easy to do. I've never had any problems with the employees. If I needed help they would go out of their way. The Bakery is awesome. I have ordered all of my cakes from them. Even my daughters wedding cake. read more

This place is great for a quick meal for cheap. You can get a large drink, pizza slice, hot dog, and ice cream for $5. Often come here just for the food. As far as the prices on the store it's what you would expect. The commisary is better but SAMs is still nice. read more

Unlike the one in California got beat up by Costco. This one looks all clean, dynamic, allways many cashier lines open. Gas station its right there. Veges are fresh. read more

SCAN and GO APP: Be cautious using the scan and go app. Went there today one item was off over 10%. Brought it to one of the supervisors attention. Basically was told they don't have anything to do with programing the prices and cant update them. Not her problem. Instead of saying I will let someone know so we can get that fixed. When the supervisors are lazy or just don't care. sooner or later it will rub off on the other employees. read more

I will not be renewing my membership. Their gas prices are right in-line with the base, so if you have the option to use the post, save the membership fee. I have frequently found throughout my shopping experiences this year outdated merchandise to include salad dressings, yogurts, bakery items, vitamins, meat, and frozen foods. You have to be vigilant about checking dates on your purchases. On top of that, I am fed up with being harassed by vendors while I am trying to shop. Setting up a display is one thing, but stepping in front of me and putting a product in my face is going too far. C'mon, I already pay to shop here, let me do it in peace. My last pet peeve is the the Take 'n Bake pizza issue. This store often runs out of ready made pizzas due to poor planning or individuals not performing their jobs. Despite repeated complaints, the problem has yet to be addressed. Upon requesting the ladies in the front to make a Take 'n Bake while you wait, their response is consistently, "no." Maybe management will make improvements when this location gets some competition. read more