I have never had a bad experience with Katz! Service is fantastic and fast... prices are extremely…read morefair.

Katz tires is my new Go-to tire shop! They had some quality used tires for very reasonable prices,…read moreand were very fast and helpful. They also have some great deals on new tires, and when I am able to purchase them, they will be the only place I use. Everyone was friendly and professional. Very grateful I was able to get a full set of decent used tires for a great deal!

Considerably better than some of the other area shops. Kay and Bo provided me with quality customer…read moreservice. I can tell you that I now have air conditioning. There's no question that I will return to KB in the future. cheap Is not the description when quality is the answer.

Kb automotive is perfect place to get work and tires done cheap and friendly the owners are awesome…read moreand will make u laugh for sure thanks guys for the great service I recommend to everyone

I had several essential repairs at Pep Boys on my high mileage car before a trip. I was so pleased…read morewith the results. They were able to stay under estimate and my car drove wonderfully! I have been going to this Pep boys for years. I have never been pushed into something that is not needed, but potential future problems are pointed out. The staff is friendly and keeps me updated. Yes, Pep Boys is a chain, but this store has local business feel.

My 2003 Explorer needed many things repaired when I took it in to Pep Boys. I was impressed with…read morehow organized and streamlined Pep Boys is. They kept me informed and explained my options. A young lady named Ella was very professional and highly competent, she was very patient with me and so polite. My 03 truck feels like a new car now. I am very pleased with the work they did. I will be a return customer in the future and I recommend Pep Boys to others. Bravo Pep Boys.

I am amazed at the entire staff. They are so kind & helpful. I left in tears because they treated…read moreme with such compassion. I'll be a lifetime customer. Cassi is such a wonderful person to be so helpful & knowledgeable. I will never trust anyone else with my vehicle. I'm so glad I just stopped there. Corey is a magicIan. Derek made sure I was treated like a princess. thanks to all of you for reminding me that their are still good people in the world.

Stopped in for a tire fix tire leaking due to unknown issue. Quickly greeted by Cassi who helped us…read moreget checked in and explained process. Nakari was helpful explained our tire issue, fully resoled it, thanked us for stopping in and let us know when vehicle was ready. Cassi helped with paperwork and we were back on the road. this was a great customer experience Very thankful for the experience and comfort they offered. They even took time to ask about us and what brought us to town. Recommend them for sure!

This may be a little unconventional review. The work done on my wife's van was so bad I ended up…read moregetting fired from my place of employment less than 2 months later after trying to rectify. Needed front blower motor, front and rear pads and rotors, ac looked at, check engine light looked at and fix the door lock actuator that failed. Tech recommended an oil filter housing, power steering, brake flushes, cabin filter and alignment. The main technician is older and can't bend to do certain jobs. making my wife's vehicle the job of his understudy. I did not want that person to do anything with the door lock actuator due to inexperience. Ryan Scott , General Manager, assured me ( after I had talked with Mr Andrew Brown about this exact thing) this was no big deal and we will get it taken care of. I asked to not do it but he said no we will get it done. I said no. Took shop truck home due to vehicle being in pieces. Finished next day 40 minutes past closing. Found out driving home I had no heat or coolant and overheated. I turned around and parked van, texted Tyler Ousley and Ryan Scott about the overheating and the middle door not working. It was my day off and got a messege maybe 45 minutes into the morning saying vehicle was fixed. I was out so picked up after hours and was not in fact OK but had already spent 3 entire days at shop. This was March. I had many, many conversations with Mr Scott saying the van is messed up. Now the right side sliding door no longer stow and go seat work, right middle heated seat inop right middle. window inop . missing plastic panel on floor next to sliding door. some vents now do not work in the back section. And to top it off the brakes squeal when stopping. Most likely front. ac was never checked as requested cel was never checked as requested. Almost like it was just ripped and torn apart with malice. Mr Scott said just bring it in no worries. Well March turned to April. Then suddenly Tech is sick/hurt/jury duty/ vacation. Then Mr Scott went on vacation. I start to get really annoyed but then May hits, I ask again . I also ask for a raise and a promotion to Mr Douglas Smeltzer. I worked with Mike Mcsorely for 15 years at Pepboys. I previously was a goodyear employee from 2005 to 2008. Instead got fired. and spent 2200 in an area that will cost more than that to fix what Goodyear ( not ase) technician broke. I have receipts, pictures and texts. I would like my wife's vehicle fixed at a dealership and be refunded for this horrible situation. And I won't even go into the 3rd party private info of mine being shared between Richland County Sherriffs Dept and my place of employment. I was interviewing for a job at sheriff's office amd for some reason they felt it OK to share my personal emails to my work. and then my work firing me. You know this may be a big privacy violation I may need to look into legally. I would like to be treated with respect and integrity like I gave here. I would really rather not hear from store level personnel. They had months

Believe the 2.5 stars and keep looking. I went in at 3:15 for a tire to be balanced. Manager said…read morethey couldn't do it until 5:00! I said ok I will return at 5:00. Returned at 5:00 gave him my keys. At 5:30 the truck and I were still sitting waiting. When I ask for my keys he just said OK and handed them to me! Nice service. They were not busy at all. No reason this should have been an issue. Hope the next tire place that goes in here is better.

Absolutely stellar service. They got us in last minute, we were from out of town with a rental car…read moreand got a flat tire. Everyone was so friendly they were able to patch the tire to get us back home. Awesome service.

Brakes were making noise. Front left rotor needed replacing and was given a package price for both…read morefront brakes about January 29, 2026 for nearly $950. Parked car for two months and then drove it to NC. Upon inspecting a clunking noise when I slowed over bumps, discovered front caliper had one bolt missing and the second was half loose. Contacted manager, to report work quality and was told they would get back to me. No response! Called back, voice mail, no response. Disappointed.

My Experience with Firestone…read more I hate complaining, especially because I'm in the customer-service business myself, but I feel like I need to say something. I took my car to Firestone multiple times for the same issue. After several visits, I was told the problem had been resolved. I was driving to work when my car suddenly died. I popped the hood and noticed that my battery cables were loose. That immediately concerned me. How does something that basic get missed after my vehicle has been serviced multiple times? It also made me question whether everything I was told I needed during those visits was actually necessary. I called the store to express my concerns. I wasn't looking for anything unreasonable--I simply wanted to know why the mechanic missed something that ultimately left me sitting on the side of the road. I was told they would have to ask the mechanic and get back to me. They never did. I then called the 1-800 number. I was told an area manager would contact me. A month went by, and I never heard from anyone. I called again and asked to speak with someone above the area manager. Again, nothing happened. Eventually, after several calls, the area manager finally contacted me. I called him back within 30 minutes, but then days went by. When I finally reached him, I was told he was busy and given a very specific time several days later when he could talk to me. At that point, I was simply exhausted from trying to get someone to address my concerns. So I told him, "This isn't worth my time anymore. I'm done." His response was essentially, "I'm sorry to hear that." And that was it. No real explanation. No attempt to make things right. No effort to understand why I was upset. Eventually, it felt like they simply wore me down until I gave up. I'm not writing this to attack anyone. I'm sharing it because if you use Firestone, be very specific about what you're asking for, keep your paperwork, and write things down. Make sure you understand exactly what work is being done to your vehicle and why. Hopefully, someone else can avoid the frustration I experienced.

I needed to replace a single tire on my wife's car. Gavin got me in right away and did the work…read morehimself. I was out the door in about 20 minutes. Gavin was polite, friendly, and professional. An asset to the Firestone team!

While the price was good for an oil change and inspection with tire rotation. I thought the wait…read moretime of 2 hours was a bit much! Seems that they could work smarter. My car was up and down in the service bay several times.

Took in for a rear window replacement and they could not fix it but damaged the window during…read moreinspection and have refused to cover the costs for things they broke. Scumbag

I went in the Hamad in Mansfield, Ohio and was greeted by David (Manager). I originally pulled in…read moreto get air in my front tire. It was the great tech's that told me, with the weather coming, I better get 2 front tires on. That is when I had a great experience with David. He got me all straight with budget friendly tires, and I was thrilled. He even kept them until I could get back that Saturday. Turns out I couldn't get there on Saturday and when I called, he said you can come anytime, will take about 10 minutes and we will get you rolling! Hamad did just that! Thanks, David for the convenience and easy experience. I will for sure be back when I need back tires!!

My 18 year old daughter was driving down 71 and her tire went flat. Her boyfriend put on the spare…read moreand they drove to the nearest Firestone, about 20 minutes away. They were short staffed and sent them to Hamad. Hamad was able to repair the tire and have it back on her car in 20 minutes flat! Because of them, she was able to continue on her road trip without losing too much time! Very reasonable charge as well!!