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    Sam's Corner Store

    5.0 (2 reviews)

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    Grocery Outlet

    Grocery Outlet

    3.7(7 reviews)
    71.0 mi

    Everything went right at this grocery store! So happy to find it here in Winnemucca Nevada! Great…read moreprices on the things we love!

    My husband and I recently had a very disappointing experience. The evening prior, we accidentally…read moreleft the store with approximately $10 worth of groceries due to a genuine misunderstanding between the two of us -- each of us believed the other had already paid. An employee was standing directly near the exit observing customers as we left, and at no point were we stopped or informed there had been an issue. The following day, we returned to the same store intending to make another purchase. While calmly asking an employee for help locating an item and shopping in clear view of staff, we were aggressively approached by a woman dressed in black, with her tied back in a braid. Rather than professionally explaining that payment had not been completed the previous evening, she immediately accused us of "stealing" the night prior and threatened to call the police for trespassing if "we decided not to pay" for our groceries from the night before, further escalating the situation even after we explained the misunderstanding and had agreed to pay for the misunderstanding. During the interaction, she began to aggressively pick up one of the grocery items and asked if that was one of the three items which we "stole." Additionally, she continued to make several disrespectful comments towards my husband and I, including: "You need to tell him to be quiet," "I am not being rude, he needs to stop arguing with me," as he was explaining the situation and responding to her threat to contact law enforcement when we had already stated we would of course pay. She continued to use foul and hostile language during the interaction while continuing to publicly accuse us, including accusing my husband of attempting to steal a shirt during that same visit despite us actively shopping and speaking with another employee. We fully understand businesses have the right to address unpaid merchandise. However, there is a professional and respectful way to handle an honest misunderstanding -- especially involving approximately $10 worth of groceries that we paid for once informed. A simple, calm conversation would have resolved the issue completely. Instead, the situation was handled with hostility, public embarrassment, accusations, and threats that were unnecessary and extremely unprofessional. As one of the few major grocery stores in Winnemucca, customers should be treated with basic professionalism and respect, even when addressing mistakes or misunderstandings. I hope management reviews how situations like this are handled in the future, because the hostility and public accusations were completely unnecessary. Overall, I believe additional training in professionalism and customer de-escalation would be beneficial.

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    Sam's Corner Store - grocery - Updated June 2026

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