Do not buy luggage here! The staff recommended what they said was a good quality piece of luggage…read morehowever after one trip the luggage was damaged and unable to use . It did not survive one trip. I took the luggage back to the store within 1 month, they did not take any responsibility for this $500 suitcase . They would not exchange , return or repair the luggage. Worst customer service ever. They were rude , arrogant and didn't care what so ever about their ridiculous policies. I wrote a review and within a week it disappeared. There were several bad reviews like mine and they disappeared. BAD BUSSINESS!! SCAMMERS!!

I bought a Delsey Montmartre+ Carry-on Spinner for $134.99 from here just a few hours before. And I…read morefound the official site priced the same model at $99.97. I picked it up for a clearance sign and my dumbness, and sure I am myself to blame for being fooled. But it was an active deception, wasn't it? I don't want to visit the store again, and will use it anyway, but will aware others. This sort of trickery is not good for a honest business. There is another review about same experience, luckily with different outcome. So it occurs, then it could be solved with patience, time, and speaking English? Travelers beware!

I had a early flight into Vegas that was well before my check in time. I am not one to waste a…read morevacation day sitting around in an airport, so I looked up baggage storage places and this place came up. I made a reservation online the day of, then headed to the location. It was a simple and easy check in process. The staff was nice and helpful. They allowed me to use my luggage tags to confirm my itinerary, which was great because I don't ever use paper boarding passes anymore. Totally saved me the headache and hassle of having to lug my bags around before check in at my AirBNB. Absolutely recommend this service.

La Quinta Las Vegas no longer holds customer luggage at checkout. They directed me to a storage…read moreservice called Bags To Go. The company was in an industrial area around the way from Caesars Palace. They charged $8 plus tax for every 24-hours. I only needed 8-hrs, but it was same price. Pay ahead, get baggage claim for pickup and pickup as necessary. Simple dropoff and pickup process.

I know this review should be about the store, so FYI, it always has a great selection and excellent…read moreservice. But in addition, I can't say enough about the product. Years ago I viewed to me as too expensive, but having owned owned three bags I have to admit I am amazed at the longevity and quality. My current business/laptop bag is incredible, after three years of hard travel and 40 business trips, it shows almost shows zero wear and degradation. 100% recommend.

I just popped in this location for the first time as I had some questions I wanted to get a bag and…read moreI'm a flight attendant for Southwest and everybody talks about how great these bags are. I just want you to know. Alondra was so sweet and took the time to show me all the different bags and what would be great for me. You were so lucky to have her working for you. I will definitely be back what a great store.

Knowledgeable staff with a great selection of high quality luggage at different price points…read more Bought many Briggs & Riley pieces there and always experience top notch service.

Great customer service and care! Hemu was very helpful and informative in my decision making…read moreprocess to narrow down best fit for me. He Also went the extra mile and helped out when shipping was delayed from warehouse - he still made sure I received my items in time before a trip. Appreciate the customer care here!

I can't thank the TUMI team at Forum Shops enough! I had just purchased the 19 Degree Aluminum…read morecarry-on and accidentally locked myself out while trying to set it up. With a flight in just 6 hours, I was desperate! Fashion Show location and calling into Support couldn't help either. From the moment I walked into Forum Shops, the staff was incredibly kind, reassuring, and proactive. Chris and Esa jumped right in, keeping me updated with calls and texts throughout the day as they worked on the lock. Just when it seemed like I'd have to send it in for repair, Paolo came through with a last-minute rescue! Because of them, not only was my luggage secure and fixed, but I also experienced incredible customer service. Huge shoutout to Esa, Chris, and Paolo for going above and beyond. You didn't just save my luggage, you saved my trip!

Still a loyal customer. More importantly, I was able to…read morefinally replace my last stolen item; see April 2022 SF Japantown Yelp. Quality/Quantity - Got my overnight mini travel bag, finally replaced. I have/need different sized travel bags for overnight trips, week long trips, and if you are following, month long trips. Yes, I am that extra. Atmosphere - Small location. But usually have the newest items. Yelp's hours differ significantly from Tumi's website... I would call before visiting. Service - 5 stars!! Marc was professional and very helpful. His suggestive sell helped close the deal. Prior to 2004, when Doughty Hanson & Co acquired Tumi, they had a lifetime warranty. Now, the first year is a "worry free" ownership, and the next 2-5 year warranties depend on the specific product. Price - Prices are above average, but you are getting a quality product with a reputable name brand. Owner Comment - Congrats on your success since 1975. 2004 Acquired by Doughty Hason & Co. 2012 IPO. 2016 Acquired by Sams.

Still has bags in the $29.99 range, which already makes this a better store in comparison to the…read moredowntown one. It is significantly smaller than the downtown one too. But I feel like it is presented very well; makes good use of the small space, I mean. I only saw one cute one, but I didn't buy it, because honestly, I have a lot of bags. I am trying to get rid of some of my excess inventory. But it is nice to see the inventory. Variety and choices, is the spice of life, right? I think that it would help if there were signs denoting the discounts; it would be easier than trying to figure out the math in my head. Just saying.

I am a Kipling brand lover and have several items. Shopping at this store is an uncomfortable…read moreexperience and ultimately resulted in me just leaving. You walk in, are greater and followed around. Do better!

Paul was super helpful! If there's need for you to buy, he is very knowledgeable about their…read moreproducts, showed me options, comparisons. He went above and beyond.

I've purchased Samsonite luggage for years. I've purchased luggage at this store a couple of times…read more Most people travel here to get a break on the price but that doesn't seem to be the case here for the most part. Staff is friendly and helpful however I would say the prices are not great. IMO.

My wife and I were staying next door at the Aria and while strolling around the Crystals Mall we…read morestumbled across this Rimowa Store. My wife owns an aluminum Rimowa that had issues with the hinge which was causing the case not to close properly. We were losing our faith in the brand but still wanted to visit the store and check out their new polycarbonate design. Upon entering the store we were immediately greeted by Madelyn who quickly became friends with us. She is also Filipino which made our conversation more opened and friendly. We told her about the issue we were having with our luggage and she suggested that we bring the luggage to her so that she can have it shipped out to the nearest repair center. During our visit, my wife immediately fell in love with the dark grey colored polycarbonate and decided to get it. This allowed us to go home with a new luggage while the other one was being sent for repairs. My wife loves the polycarbonate and it's way lighter and easier to manage than the aluminum which although heavy duty, weighs a ton. It has large, heavy duty wheels that glides across all surfaces with ease. It has plenty of space and the internal design is the same as our aluminum luggage. While Madelyn was processing our purchase, we were given some Fiji bottled water to drink and took comfort in their chairs they had for customers in the corner. I really appreciate Madelyn and her friendliness and concern for the issue we were having on our luggage. I'm glad we were able to get her help to have it sent for repairs otherwise we would have had to drive to San Francisco just to drop it off at the nearest repair store which would have been too much of a hassle for us. The other option was to ship it to the repair center where we would have to shoulder the shipping costs. If you're interested in a Rimowa, please visit Madelyn. With her vast knowledge and expertise on their products, I'm sure you'll choose a Rimowa rather than that Gucci next door that's 3x as much but not even half the quality of a Rimowa.

Impeccable service by Carine. Strolls through the mall with time to kill before our flight home…read moreafter vacation. Happened upon Rimowa and could not leave without buying a suitcase. Didn't walk out with it, since we had luggage with us, and Carine shipped it to me. Can't say enough good things about Rimowa aluminum luggage and their customer service. Lifetime warranty on the aluminum pieces. But a Rimowa suitcase and you'll never need another one in your lifetime. How is that for value?

worst customer service I've ever experienced for a high end company. I purchased a bag and it…read morefailed and was repaired twice at which point they said they couldn't fix. The bag went up in price and they are now refusing to switch for a new unit with me paying the difference while also refusing a refund. Life long tumi customer that will never purchase again.

I got myself a Tumi backpack for Christmas, just to check it out. I never understood the prices…read more When I received it, I got it. I totally got it. Tumi's are made SO well! They think of everything! Put my poor little North Face to shame! Anyway! Tumi products are registered, and monogrammed. Since it was my first product, I wasn't sure how it worked with my backpack coming from online, and not Tumi directly. I was promptly emailed back, told no big deal, just take it in. The closest, easiest to access store was in the Fashion Show mall. The store was kinda dead, we were promptly greeted. The lady was very helpful in showing me monogram options and giving me her opinion, (which with this being my first piece, I did want). My backpack is a little bold, so I wanted my monogram to be understated, and not be a distraction. She let me know how long it'd take, and I opted to go shop at another store. When I got back, my backpack looked fantastic! It was the finishing touch on an already beautiful piece of art. She asked if it was my first piece, because she'd never seen me in the store. I said yes, and she said I'd be back! Lol she wasn't wrong! I truly love their products. While I don't need anything now, they will be my go to for future travel needs! I wish I had gotten the ladies name at the store, but she was very kind, and made it terribly easy! Can't wait to have a reason to go back!

Let me start by saying London was an amazing salesperson that she sold me without me thinking about…read morepurchasing. I was told all my items had a lifetime guarantee. I received a card to call in for my warranty. What I should have done was made sure there was a number that would get me to a live person. Okay, here is my Major complaint. I bought the ride on luggage an also got the 29" and the 21" aluminum rose gold luggage. I used the large case on my recent trip and was shocked and angry that the American airlines put 3 dents in my luggage and also removed and lost my protective cover from the bag. I made a claim and they would not repair or pay for it. I contacted via call and text messages to Travel and Living and customer service rep Sophia and got one return message to send pictures so that they can see what to do about it. Well I did that immediately and have been calling everyday since 9/18 and today is 9/24 and no one has acknowledged me. You cannot call the store where purchased and no one else on a live call to their 800 number, plus I tried the Cust service rep that texted me and I used her number. This is so disappointing because I paid $1600 for something I didn't really need but fell for it. This Aluminum luggage is like a soda can and I want some service and can't get it. If no one calls me, I will be forced to drive almost 400 miles back to Las Vegas and return everything. DO NOT BUY THIS, and if so, make sure you get all the accurate information on it for a warranty. This feels like it is a fraudulent company!

Sales person was dynamite but the company is dishonest. I bought a riding suitcase here and had to…read morereturn it within a week because it wasn't working. They did not return item and charged me for it anyway!! Completely dishonest! Theft!!