I am so disappointed in how a doctor, someone trained and promised to provide the best care for…read morepatients, can treat people with such disregard. My husband was late, his fault. When he gets there he reminded the staff he had to wait in pain for two weeks before he could see the doctor and he would appreciate keeping the appointment but understands if he is unable to, he just wants a referral to a specialist. They said "fine, the doctor isn't sure if he will see you", but took him back and the nurses took his vitals. A nurse came in and said his next appointment came in early, "so Dr. Lam said he might just see him instead." Well, my husband waited another 15 minutes waiting for Dr. Lam or a nurse to come back. Nothing. After 40 minutes (from vitals to waiting time) my husband had to leave for work. He would have much rather them said they couldn't honor the appointment because my husband didn't show up on time. How rude.

I had to terminate my relationship with Dr. Lam's office. I just couldn't handle the front / back…read moreoffice inconsistencies any longer. My specialist put several calls into Dr. Lam's office, tyring to get him to write a script for me to have a brain scan, but Dr. Lam's office said that he wanted my "specialist" to do it...and that my PPO would not authorize him to do it. My specialist called me saying, "I have put over 3 calls into Dr. Lam's office and he has not returned any of my calls...you need to get a brain scan!" After several phone calls, and Lam's office passing the blame to my insurance company (I have a very rich PPO, and it was not the problem, nor have I had any problems with them) I had enough. I contacted my insurance compay, and was again assured that because I had a PPO, no referral was necessary, just the authorization to go. So...who wasn't telling the truth? My specialist was tired of the run-around and simply authorized it himself, telling me, "You're right. Because you have a PPO, you do not need authorization..." Simple as that. And that last (of several) frustrating experiences was the deciding factor that I needed a new PCP. Thinking back, this could be a John Muir internal controls problem?...in any event, I have switched to a an Internal Medicine doc closer to home who is affiliated with Sutter and Alta Bates. The difference is night and day. It's too bad after being one of his first patients, over 10-years ago. He was a fantastic doctor and I always enjoyed seeing him - his bedside manner was always kind and compassionate. I don't enjoy switching doctors and hoped the office service-level would improve, but it seemed to only get worse. Rather than Dr. Lam's practice receiving 5-stars, which is what I would have provdied them a when I first started, a 4-star is all I give them. I really wanted it to work, and enjoyed his care for the first few years. I didn't think I would ever leave his practice, and am sad that I had to. I really like Dr. Lam, his bedside manner was always great and he spent quality time with me; however, the office administration was really lacking. Hopefully things have improved. Still, a great provider though.

Dr. Chang has been our family doctors for over 44 years since we moved to Bay Area…read more He takes care of everyone's health of my family. Now I am 82 years old, still actively doing exercise, studying new subjects, socializing with classmates and friends of every stage in my life. This review is our deepest respect to Dr. David Chang.

Let me say, if this was just a review for Dr. Jue, I'd give five stars…read more He's a great doctor and for the two years I went here he was trustworthy and helpful. But it's the office. Every single time you make an appointment, they take it upon themselves to move it back. Not ONE time in the two years I went here did they ever honor the appointment time I made. So you make an appointment for 10:00 AM and you're driving in and get a text saying "don't forget about your 10:30 appointment." So every time you're sitting in the lobby for 45-60 minutes because these people think it's okay to change the appointment. Go to the office and look at how many pissed off people are sitting in the lobby. I make my appointments I put it on my calendar right away and put a post it on my monitor. Every time. The last time I made an appointment I did this and said if they move my appointment again, I'm done and sure enough they did. This is unethical in every way. People have lives and work and don't time to have their appointments moved around with out telling them. So every time I'd go in I was there for an hour and a half. This is NOT acceptable. Again, Dr. Jue, great. The people who run the office, the worst. It sucks because I had to go through a lot to find someone else, it's hard finding good doctors but the two doctors I've been to since both said this practice of moving the appointment time like this is not right. Keep that in mind if you go here.

It was too good to be true. I am a new patient in Dr.Anderson's practice…read more I was very disappointing about follow up. Nobody never called abour my blood test in a almost a week. I called to the office, receptionist promised to callback. Never happened. I called AGAIN, I requested an email to me results,. She said they fine. REALLY??? Is this PROFESSIONAL? She also started PUSHING with another appointment if I would like more details or TREATMENT. No computers I noticed at the office, no any emails has been provided. Office itself is very trashy!

Short appointments, but inexpensive cash prices. Quite a dilemma in the general practice world…read more Andersen's receptionist looked at my chart and determined on her own that I needed a follow up appt. even though the doc and I had discussed that issue and decided against it. I do not want my doc's receptionist practicing medicine. This is the second time. I'm debating whether to report it to the medical board.

Thank you to Dr. Merkow, PA Taylor, and the entire East Bay Brain & Spine team for your outstanding…read morecare and expertise. Learning I needed a neurosurgeon was one of the most frightening moments of my life. But from the very first consultation, Dr. Merkow's clarity, compassion, and confidence assured me I was in the right hands. He carefully explained my diagnosis and treatment plan, and I immediately knew he was the surgeon I could trust. I'm forever grateful --for this team, for this journey, and for saving my life. Thank you.

After 10+ years of daily difficulty in standing/walking/back pain i had little hope of getting my…read morelife back. I was pretty sure no one could fix me. Dr. Merkow and the East Bay Spine & Brain Institute said they would help. And they did! Thank you Dr. Merkow. If you've been dealing with back pain, i highly recommend you call right now for an appointment.

While it is true that Dr Klebanov only accepts cash and his receptionist my not like most people,…read morehis staff is very nice (even the receptionist grows on you). I was Dr Klebanov's patient for 4 years before moving and it was a difficult decision whether I should drive the hour plus out to his office to keep him as my physician or get his reccomendation for another physician 5 minutes from work. He is an excellent endocrinologist, and primary physician. I wish I could have kept him.

Mark and Eugene Klebanov are the finest doctors we have ever had. They are knowledgeable, alert to…read moreevery test result, willing to get you in asap if you need it, willing to advocate when you need referrals, caring and skilled. Honestly my husband has a serious brain condition and I do not know if we'd have the amazing neuro team that we have if it weren't for these doctors' advocacy. I cannot say enough good things - we have never had such committed doctors, ever. We are so thankful to have this team.

All of the previous 1 star reviews are completely true and valid!…read more I am writing this review on behalf of my brother who has a slight mental disability. Dave has been a patient of Dr Harpole for 10 years and has always expressed to me how rude the lady at the desk was but I tried to give it the benefit of the doubt. In the past Dave was diagnosed as Pre-diabetic and has both diabetes and heart disease in the family. Blood work was done two months ago and because of Daves work schedule and the Dr's shortened hours, he was just now able to schedule the bloodwork review. Going in, Dave had mentioned that he had seen a urologist regarding a prostate issue and was scheduled for a procedure to recify the problem. Dr Harpole discussed the prostate problem and then an audible "buzzer" went off signaling the end of the appointment! Dr Harpole not only rushed him out of the office but refused to even address the 2 month old blood work telling him he now needed to make yet another appointment to go over them!!! When he asked Sandra at the desk she refused to even give him any copies until Dr Harpole "released" them. The Dr did manage to litterally scribble on a piece of paper a couple of notes regarding the results and all we could make out was "borderline diabetic." Daves father passed due to complications from diabetes and Dr Harpole is well aware of this! I then made a call to Sandra asking what had happened and she told me she could not release anything without the Dr's approval even though that's what the appointment was scheduled for in the first place. The prostate issue was completely taken care of and under control. Here's the whole crux of the experience...Dave's urologist whom he had only met one time actually took the time to call me from HER HOME and spend 20 minutes talking to me to find out more about Dave because she's a doctor who CARES and is in practice for all the right reasons. I remember delivering UPS to Dr Harpole back in 1981 and thinking it's probably time to retire since there seems to be an obvious burn out issue here. I will also be contacting John Muir and the Medical board regarding his practice. Please don't waste your time or money dealing with this business and hopefully this will save at least one person the experience. Thanks for reading...

If there is a negative stars rating I will do that!!!!!!!!!!!!!…read moreThe worst doctor office I ever seen in my life, in my 1st visit to the office, I wasn't even welcomed, front Desk person, the Doctor himself is very rude!!!, I was shocked They tried to over charge me for normal office visit copay, they said it was emergency!!!!??? go figure... I called my insurance and American Board of Medical and file complain again this office, both said: that's not right for them to over charge you for office visit copay, they were surprised by Dr Patrick Harpole office behavior. ******PLEASE STAY AWAY FROM THIS DOCTOR'S OFFICE BY ALL MEANS NECESSARY, NOT WORTH IT, TOTAL WAIST OF TIME******

I have a partial rotator cuff tear. I attended my visit with a loose short sleeve shirt and pants…read more He demanded that I remove my shirt twice. I refused both times, showing that my entire arm, including my shoulder, were visible. He had scans which clearly reflect my injury, so there was no reason for my shirt to be off. He did a range of motion test on me and when I told him to stop because it hurt, he pushed my arm further. I told him to stop repeatedly and he continued hurting me. He was not taking notes at any point while he was adjusting my arm and hurting me. When I told him that I had limited feeling and a colder sensation in the affected arm, he told me that he had never heard of those symptoms and insinuated that I made them up. He therein stated, unprovoked, that my arm was not blue and I responded that I never told him my arm was blue. He asked if I had a dislocated shoulder and when I told him I didn't know, he told me I couldn't have a dislocated shoulder. The line of questioning/statements were incongruous to the conversation and were alarming. He was hostile throughout the appointment and made me extremely uncomfortable to the point that I had to tell him that I felt uncomfortable and needed to leave. I feared that this has happened to other patients and when I arrived home, I checked online, and was affirmed in my fears that he has. This is not a person who should be performing any type of exam on any person. I reported him to the medical board. This person should not be in a position where he is "treating" vulnerable people.

Before I went to Wyzykowski to have my shoulder examined I watched his video. In the video he was a…read morereally nice person and claimed to really care about people. But when he walked into his exam room for the first time, (An entire hour late), he was a completely different person. He was cold, arrogant, rude, rushed and hostile. I felt really uncomfortable. He gave me a cortisone shot and just rammed the needle in and showed no concern that he was hurting me. Explaining my shoulder to me, he spoke quickly and over my head. I didn't understand him so I asked him a question and he got more than just annoyed and told me, "I already told you that . . . what? . . . Are you going to make me WORK and explain it all over again? He was so rude and abrasive that I felt it in my gut. If it were not a in a doctors office I woulda gone off on him. It was so bad that I couldn't get it out of my head. When I went back for my 2nd appointment I was going to confront him about how rude and belittling he was and warn him to never treat me like that again. Now for the second appointmentment, again, I sat out in the waiting room waiting 45 minutes past his appointment time. I realized that I was getting so upset that I was afraid of what I was going to say to him so I left. But before I did, I called their appointment line which sends calls to the phillippines. The wait was another 15 minutes to tell the customer service rep that I was leaving and why and told her that I refused to pay any no show fee, since he had already wasted 45 minutes of my time. I also warned her that Golden State Ortho had better not charge my Medicare for the visit. The communication barrier was significant and I had to ask to speak to a second clerk because the first one simply could not communicate or understand effectively. That was about a year ago. Today I went back to Golden State Ortho for another doctor with a different problem - same thing: The doctor was 50 minutes late for the appointment and treated me like a number. He walked into the room and took over 5 seconds to look me in the eye while he talked AT me not TO me. The Medical assistant was horrible. She never even looked at me once while she checked me into the exam room, and could have cared less about anything. Completely cold, vacant and not present. When it was time to take me down the hallway to get my cast changed, she was going to make me walk the entire way and I had to ask her for a wheelchair = total complete lack of training. Golden State Ortho is to be avoided at any and all cost!!!! You'll be sorry!

Have been going to Dr. Lieb for a long time. I find him truly knowledgeable and professional. He…read morecovers ever detail with a good explanation of my conditions based on tests done and personal observations and suggestions on how to proceed. I highly recommend him.

Doctor Lieb gives a thoughtful opinion of your condition. He reviews your chart and does not push…read moreyou into unnecessary additional procedures.