My experience as a whole was overall great. The clinic was quiet and clean. The front desk staff…read morewere friendly and eager to check everyone in. The doctor generally had always run on time.

My mom is in her 80s and was seen at John Muir for memory issues. What I want to say very clearly:…read more A person with memory issues does NOT REMEMBER that they can't remember. I went with her and very clearly stated all of the issues in front of both my Mom and Donna S. Donna S suggested that her other doctors consider prescribing Donepezil - for memory issues and an amyloid blood test. However, when she went to Sherille Sevilla and Maridez Jenkins she does not remember all that was discussed and agreed. She tells them all that she was tired when she did the 3 hour assessment and it was not valid. I don't know why the doctors don't coordinate more and understand the report and all the notes. It is very clear from both the assessment and my statements to them that she has severe short term memory issues. The fact that instead of using the assessment and my very specific details they listen to her when she says that she is fine (because she does not remember anything) is just ridiculous. My understanding is that many of the prescriptions for memory only stop the progress. This means taking them sooner is better. This is not the first signs of memory issues for her at all. This has been ongoing and I finally had hope that doctors would help her and start addressing the issues. But they COMPLETELY FAILED us. Now I don't know what to do. She thinks everything is fine and it is truly terrible and sad. She was a college professor and incredibly smart. And her decline is awful - but made SO MUCH WORSE by doctors who do not coordinate and do not listen.

Great physician. Takes his time in appointments and very friendly. Appointment on time and…read moreefficient.

Dr. Massa has been my neurologist since about March 2020. He is personable and detailed. I require…read moreBOTOX injections around my eye and on my eyelid. Not everyone is comfortable doing that. He does a great job and I'll continue to see him.

Diablo Valley Neurology Medical Group joined BASS in 2019, although they are still located off of…read moreTaylor Blvd at Norse Drive in Pleasant Hill, in a multi-story office building that also houses other medical tenants. When it was still DVNMG, I was referred to an amazing MD, Dr. Brad Volpi, who was compassionate, kind, and responsive -- a seasoned MD. Thanks to Dr. Volpi's recommended vitamin supplements, rather than medication, I finally found relief from my daily migraines! Who knew that allopathic medical professionals also advocate for naturopathic remedies?! Since Dr. Volpi's retirement in 2018, I had to select a new MD for a follow up, so I chose Dr. Robert Algar. Dr. Algar is knowledgable, respectful, and thorough. It's impressive how he immediately dictates his notes into a microphone during the appointment, so that he does not miss any information. The staff are professional, polite, and efficient. They are always great on the phone, during check in, and at check out. I have never felt like I'm just another patient to staff; the treatment has been respectful and personalized. I appreciate that there is a separate door at reception to go into appointments, and a separate door to depart after your appointment, which leads you straight to the elevators. The billing department has also been helpful and quick to resolve billing needs. The building has a large private parking lot with over 200 spaces, including multiple disabled parking spots near the building's front doors. Another plus is a drop off area directly at the front doors for patients who are in wheelchairs or who need to be dropped off by a special service.

De. decant is very great. I have had balance issues for the last couple years. He checked my…read morereflexes, my motor senses, and more. He made extensive notes and listened to my symptoms. The office staff was friendly to me and everyone definitely made the experience worth everything!

Amazing Doctor - He is one of the best around - I am grateful for his knowledge and experience. He…read morehas helped me with my migraines so much and his new office had plenty of parking and is easy to get to -

Dr. Medynski goes above and beyond for her patients and truly listens to their concerns. She is…read morekind and compassionate and will work to find ways to meet your needs. She is extremely smart and very well educated. I have been seeing her for a few years now for horrible TMJ and she has been an absolute godsend. Before finding Dr. Medynski I had seen other doctors for jaw issues and she is hands down the best. I would not hesitate to recommend her.

I've been a patient of Dr. Denielle Medynski for many years & am so grateful to her and her staff…read morefor their excellent, impeccable, kind, professional, conscientious & very skilled care. Dr. Medynski is an expert in TMD, facial pain and headaches. Her care has been so helpful to me & I sleep better at night knowing that she is my provider. She is not only an exceptional doctor; but, an exceptional human being who truly cares for her patients. This is much of what is missing in medicine these days. Her ability to maintain excellence professionally, combined with being authentically sincere and caring produces healing on many levels. All of these qualities combined with years of experience hone a persons profession from being not just a science; but rather, evolves it into an art form-- the pieces de resistance. My sincere thanks to Dr. Medynski and staff. Renee

Dr Chen has good bedside manner and he has been helpful in getting me to therapy. However, staff is…read morea different type. They were, I thought supposed to call you and remind you of your appointment. I only knew or was reminded of my appointment due to looking on my JM chart. I called the office and was told they do reminders. I still haven't received one.Dr Chen referred me to his nurse (maybe) or assistant in the office to find physical therapy and I was told I "needed to call my insurance company to find a physical therapist". My insurance company had to get involved to get treatment.

dr. Chen, keeps you in waiting area for 1/2 hour, then brings you into room for another 1/2 wait…read morethen writes he has been with you in discussion of case for over 30 min. stating what was never discussed. charging insurance $$$$$. Not for me. His staff was attentive and caring. Dr. Chen another experience

The best Botox doctor. I definitely recommend it…read more Even know that I have to drive 2 hrs to see him.

I have been Dr. Gary Belaga's patient for a brain injury since 2012.Dr. Belaga has been very…read morepatient and informative regarding brain injuries for over a decade.I am very lucky to have his care.His unwavering care has saved my life.I rate his care at 5 . Philip van Galen ,644CONGO, S.F. ,CA., 94131 ,and. Philip.van.galen@gmail.com. My office experience has been quiet and comfortable​

I'll probably never get to see this doctor since the b$%%# who answers the phone thinks she is a…read moredoctor and wouldn't listen to me.

I would give 10 starts if that was an option simply because Dr. Dickinson resolved my pain which…read morewas misdiagnosed by UCSF, Stanford & Palo Alto Medical Foundation. He genuinely cares about the patient and will do whatever it takes to come up with the best possible outcome. His clinical staff is also approachable and easy to work with. In conclusion, if you are in need of a neurosurgeon for an initial consult or second opinion, Dr. Dickinson is the man to go to.

We started working with Dr. Danielyan with our daughter who has anxiety and ADHD. The doctor checks…read morein with us regularly, he does zoom visits with our daughter and works with us to adjust medication levels as we help her get better adjusted. We have had a great experience with the Doctor and can recommend him.

I've been trying for over a week to get a hold of anyone, nobody ever answers. Left multiple…read moremessages, sent e-mails. John Muir shows he is accepting new patients but nobody ever answers or responds. Is he even sill practicing?

Overall, my experience with my doctor and the front office staff has been positive. However, my…read moreinteractions with the billing and insurance team have been disappointing. I'm not sure who manages that department, but the tone of communication I've experienced has been surprisingly aggressive and, at times, hostile, almost as if the dynamic is reversed and I'm working for them. I've only had a few encounters, but in each one, the staff has been dismissive and unnecessarily harsh. For example, I was told things like, "Your insurance INDEED is expired, so the charges will stay and you NEED to pay," despite the fact that their information was inaccurate. At no point was there any effort to understand or resolve the issue collaboratively, no "How can we help?" or "Let's take a look together." Given that this is a facility that supports individuals with mental health and psychological needs, I would expect a higher standard of empathy and care from all departments, including billing.

I have been receiving esketamine treatment since June 1st at MHS. I have experienced treatment…read moreresistance depression for over twenty years and finally got my life back. The VA Martinez is sponsoring the treatment. I have now completed twenty-six sessions, with about ten sessions to go. I can not say enough about the compassion and professionalism of the doctors (Hessenthalter and Huynh) and staff (Christian, Fernando, and Sierra). I had pretty much given up on having a joyful and productive life--all this change came while having a pleasurable and, at times, euphoric experience. Thank you, Mindful Health Solutions!