Service Department is so rude and dry I would not recommend this dealership I spoke to a man a few…read moredays ago he was so rude it was aggravating. Customer service is not a priority here I was speaking to the receptionist she just transferred me to one of the rudest men in history. Do Better and train your team

Very professional business. Their service department is top notch but not cheap. You get what you…read morepay for.

I bought a car from Shaver Chevrolet. They told me I had to pay a mandatory $400 Lojack fee because…read morethat was required on all their cars. Then, they came to me with four lug nuts and said it was their requirement to put a security lugs on that cost $40 and charged me $400 and refused to take off the security lugs and put mine back on. This dealership is a scam and I intend on protesting outside their dealership. They hide or exclude these documents from piles of paperwork and then tell you that you ordered it. They are liars. They cannot mandatorily charge these fees. It is a crime to say and do so.

Sister-in-law just bought a car one owner car from Shaver that came from Florida. It's infested…read morewith Palmetto Roaches native to Florida. Denied any type of help with the situation and she was told "how do we know it didn't come from you". She has drove the car from the dealership to her driveway. Exterminator is coming tomorrow. We will be filing a small claim asking for court costs, cost of exterminator and damages. Buyer beware. This won't let me post photos but I will on Google in a few minutes as well as the inspection from the exterminator tomorrow.

Awful experience that scammed me out of countless hours of my time as well as over 1000$. 7 months…read moreafter the vehicle was purchased and there is still issues with the title. This should have been taken care of by the dealership from the very beginning and has been causing me nothing but issues without the possibility of returning the car. Do not buy from this dealership as they have awful standards and cannot conduct business properly.

Amazing selection of Pre-Owned vehicles with the lowest prices in the Midwest. Saved thousands…read morebuying my son and daughter's cars from this friendly and knowledgeable team.

I purchased a new 2025 Chevrolet Silverado from Chevrolet of Merrillville on October 17, 2025, and…read morethis situation is STILL not resolved months later. I flew from Virginia to Indiana to pick the truck up and what should have been a straightforward cash purchase turned into an 8-hour ordeal at the dealership. Before traveling there, I specifically asked whether I needed a cashier's check and was told I did not. Once I arrived, they suddenly did not want to accept my personal check and also refused to accept a business check, which is ultimately why the purchase had to be completed in my personal name instead of through my company. The problems continued after the sale. There was a major delay getting the MSO/title paperwork, which created registration issues, and I paid $2,455.35 in Indiana reciprocal sales tax at the dealership only to later end up paying Virginia sales tax again because the credit could not be properly applied. I eventually had to file a complaint with the Indiana Attorney General Consumer Protection Division. The dealership's attorneys are now blaming the title/entity structure, despite the fact that the dealership itself refused to accept the business check that would have allowed the transaction to be completed under the business name in the first place. At this point I've spent months dealing with paperwork, DMV issues, tax issues, and legal correspondence over what should have been a simple truck purchase. If you are buying from out of state, especially as a business owner, I would strongly recommend getting every payment, title, tax, and registration detail in writing before making the trip.

Shant Taroyan was very helpful. we told him our budget and helped us out. we didn't expect to…read morewalk out of here with a "NEW" SUV W/bells & whistles @ and affordable price and we did

I go to my car dealer because my truck is having an issue. Come to find out, I need a throttle…read morebody. Paul Sir is the only one in the area that has one!!!! And, they won't sell it!!! This is BS..... now? I loose 3 days if work due to this. I use my truck for work, in a Remodeler. Thanks for NOTHING PAUL SIR!!!! ASS WIPES!!!

I've been a customer for several years. Mike and his guys know cars. They have been there for our…read moretwo cars, whenever something breaks. He always gives you a heads up about any future problems he sees coming for your car. Which I appreciate with my older cars. I usually come in for complicated electrical repairs or suspension work, but they can do most anything.

The team at Town & City is AWESOME…read more Mike really knows hit stuff. He has been able to diagnosis issues over the phone for me with a 90% confirmation rate once his crew gets in there. And has never charged us for what he thought is was once he gets in there and finds the real issue. GREAT group and Jack it a GREAT story teller!!

Kyle and Ben have been very helpful in finding me my first car definitely recommend going hereread more

The people here were so professional so helpful and got us in and out so fast all while getting us…read morea great percentage rate and even hooked us up with a great insurance company (not extremely great rates on our old insurance). Will recommend them to everyone who I know.

Decided how much time to buy another vehicle and I don't wanna spend all this money. I'm brand new…read morevehicles so I contacted Carmax immediately was approved and from the minute I did the application to the second I left I could not be more pleased the way I was treated with such dignity and respect like I was part of the family. I wanna give a big shout out to Ken and to Cassandra and Ryan all for making it a wonderful wonderful experience the car is fantastic. It rides like a dream and I couldn't be happier. I recommend everyone if you're looking for a new vehicle go to Carmax. They have a variety and they just treat you so well and they go out of their way to make sure your experience is wonderful. Thank you so much again. Can't wait to see you again in a few years.

They have a 2 car test drive policy. I have no clue what I want to buy until I drive. And they…read morerequire you to use your own insurance to test drive. Why don't you have your own insurance? I'll be going elsewhere.

The professionals at Mobility Works made the process of buying a car stress free from start to…read morefinish. My father has a power chair and sits high in the seat so our options were somewhat limited by what he could fit in, but Mobility Works coordinated among several of their locations to find a car for us that met all of our needs. They made sure we had all of the safety equipment we needed to start driving right away and helped get the car to where we needed it to be. They also worked with several banks to get us excellent financing options. We are glad we chose Mobility Works and feel very good about our purchase. This van has already greatly improved our quality of life.