My dad had a great experience here, so I feel compelled to share it. Initially, after test driving a Regal, something odd happened. He asked for a price...and the salesperson said he couldn't give him one. He said there were some new incentives coming in, so he'd have a price from his sales manager in 2 days. I thought that was incredibly strange -- so what, if my dad wanted a car that day, they wouldn't sell it to him? So two days pass and the salesperson calls. All I'll say is the offer he gave my dad was excellent. I had done my research on True Car, so I knew what he could expect in the way of discounts, and their first offer (albeit after two days) beat what I expected. The car ended up being too cramped for my dad's liking, so he went another route, but the lack of pushiness from the salespeople was really refreshing. They were very polite and professional through the whole process. read more

Service Department is so rude and dry I would not recommend this dealership I spoke to a man a few days ago he was so rude it was aggravating. Customer service is not a priority here I was speaking to the receptionist she just transferred me to one of the rudest men in history. Do Better and train your team read more

Very professional business. Their service department is top notch but not cheap. You get what you pay for.

Be mindful getting a vehicle from here, check around other gmc dealerships 1st. They are a free standing dealership so they pretty govern therselves, prices on repair, labor and surprise work you need done. I recently went in for a 80$ oil change and ended up spending over 420$ for a battery, with almost 300$ still needed for a wiper blade and two air filters with labor. Check around 1st before you make the same mistake i did. read more

I met Laquell Taylor in May of 2021. I was in the middle of a divorce. My now ex was repossessing my car. They gave me 2 days to fine one. Something drew me to this lot. There he was nice young gentleman. He listened to my situation. I felt like he was on my side. We found my car! I just lit up. He made it possible for me to get it with an affordable down payment. Monthly payments were in my budget. He was so respectful and patient. He even did the lean when we test drove it. Meeting him and buying this car changed my life. I had bought something on my own. Without my ex and his terms or money. I love this car. I appreciate Laquell Taylor. Thank you. You are blessed. Be safe out there. Diane Barry 2018 Buick Essence Enclave read more

I was directed to meet with the Sales Mgr. "Gabe" by the owners son, upon arrival Gabe was aware I was coming and put me with a sales person Josh Lichtenfeild . I decided to place an order for a new car . Josh put everything in the computer and said they needed a deposit to order the car. I said wait what is the price. He pointed to the computer and said right there. I said thats MSRP. He yes we don't discount. I said well I could have walked in here not knowing anybody and saw the salesman in the next cubical and got the same price. He then went to the sales mgr. and returned saying they would give me $750.00 off. I decided to think about it and left. I went to Napleton Cadillac in Calumet City where I ended up ordering a new Cadillac for much less than what I would have paid at Schepel. Josh emailed me a couple days later and I told him that I purchased at Napleton. His reply was "Thanks for the update. I hope they have a great service department over there. read more

Horrible people skills from the manager that runs detailing. There was a car waiting for two days and when your remaining employees were asked to complete it by another manager, they got it done. The detailing manager got mad at an employee because they used the CAR WASH to start the detail and fired one of the remaining employees at the detailing shop because she told them not to use it anymore. The manager who has no experience in detailing, fired 3 employees, took alway tools they needed to do their jobs, and gets mad at them because they are able to complete their jobs and thinks she knows more about detailing than THE ACTUAL DETAILERS. I would not recommend getting your detail done here anymore. They are super understaffed and are pulling guys from Buick to come do their details. If you are looking for a detailing job, I would not recommend Cadillac be your first stop unless you want to work in a toxic environment. If this is how Schepel lets new managers treat their employees, who knows how they'll treat their customers. read more

Thank you Jim Werges and the entire service team at Schepel. I had a weird noise coming from under my Terrain. The service team quickly found the issue (someone must have run into my muffler system in a parking garage). Jim listened patiently even though I had no idea how to describe it. Every single time I service my Terrain, the staff is knowledgeable and patient. I've never had to wait longer than promised, and if for some reason, I've had to leave the vehicle more than a day, they've always offered to arrange for a service vehicle or rental. I'd be remiss not to acknowledge John Mucha as well. He sold me every one of my vehicles and made the process easy and efficient. Schepel is by far the best dealership - they treat you like family! Thank you! read more

The experience with this dealership has been great for me. I special ordered a Sierra 3500 and the experience from start to finish was very smooth. I'd especially like to thank Daniel Quinones for his knowledge, patience, and attentiveness. No hidden "fees", no pushy techniques because as a dealer it appears that they have a deep belief the product they sell speaks for itself. I'd recommend this dealership for any GM product. read more

2018 GMC Canyon SLE .... To Keith Vooys ... THANK YOU ... by far the best experience in purchasing our new truck and to the others your professionalism outstanding... Looking 4ward to many years with Mr. Vooys / Others ... A BIG THANKS TO ALL read more

This past Friday my wife and I purchased a used 2017 Buick Encore from Schepel Buick-GMC with the help of Daniel Q. This is my ninth vehicle purchase experience over the course of the past 26 years, and my first from Schepel. This was, by far, the most pleasant car buying experience I have ever had. And while my previous experiences with various dealerships have been satisfactory and provided me with vehicles I have been happy with, working with Daniel at Schepel stands out as "the way it ought to be." Professional, knowledgeable, courteous, and truly helpful from beginning to end. Daniel was exceedingly accommodating, and I always felt like he was listening to me and trying to make sure I was happy as we moved through the process. I never felt pressured to consider something that wasn't to my liking, and Daniel was quick to pivot with me as I honed in on what I wanted. Delivery day was a breeze, and I was genuinely floored at the care Daniel took in going over my new vehicle with me. This was the first time in over a quarter of a century that a salesman made sure I was familiar with ALL of my vehicle's functions and features before I left the lot. Daniel was patient and thorough in explaining even the most technical details, and as a result I genuinely feel like I know how to operate everything and make full use of all of the cool things my Encore is capable of. Daniel demonstrated integrity, respectfulness, a strong character, and good humor in all of his interactions with us, and it was truly a pleasure to have him as our salesman. I would not hesitate to recommend Daniel or Schepel to anyone looking for a vehicle. First class all the way. Thank you! read more

Schepel Buick Gmc - Taking delivery of my 2017 Buick Encore. Thank you, Daniel! - Car Dealers Near Me - Merrillville, Indiana

Gm employees be warned they will not honor GM employee discounts. They don't care about the people that build the vehicles that they sell. Only care about you when they have plenty of vehicles. Luckily for me within 30 minutes I found the same vehicle 2 hours away and they did honor the GM employee price. Will gladly drive there to get my new truck. read more

They are always helpful and pleasant and seem to take time to explain things. Also, the body shop does great work.

I felt compelled to write this review after reading other very positive comments--if the other reviews are real, they certainly do not paint an accurate picture of this car dealer. I am a repeat customer, previously satisfied with my experience buying a GMC Terrain from Schepel. Following my first positive experience, I returned to buy another SUV in January 2015, and my experience couldn't have been more different. The perfectly reasonable person I originally purchased from retired, and I was instead treated to some of the most pushy and aggressive salesmen I've ever experienced. These guys are the same caliber of Las Vegas timeshare salesmen. The salesman I was "lucky" enough to have been assigned, Bruce, knew very little about the cars for sale. I mean, almost nothing at all. I asked pretty straightforward questions and every answer was "sure" or "I think so." His favorite was "absolutely no problem." I needed more detail--so when I asked for specific answers, he made up the answers he knew I wanted to hear. And I fell for it. Having the misfortune of going through with the purchase, I later found out that nearly everything I asked about (and was specifically looking for) was not in the vehicle I ended up with. I can't tell you how frustrated I feel that I'm now paying more for a lesser quality car. I was lied to. And after calling for clarification on my options to remedy the issue, none of my calls were returned. Not a single one, over three weeks. On my fourth or fifth call--I was hung up on. My experience here was a nightmare, and I'll never take my vehicle back or buy another from Schepel again. read more

As I stated in my initial review, it was with mixed feelings that I was compelled to write the review I did as I have always felt Schepel was a great dealership. I am happy to say that while GMC did nothing about the serious issue they have with the 2014 GMC Sierra 1500 line of trucks, Schepel did step up and offer a fair resolution. My review has been changed to reflect upon Schepel, though I am still disappointed with how GMC is handling a very serious matter. read more

All around great place to purchase a vehicle as well as getting your vehicle serviced. Everyone is very friendly and Keith in sales goes above and beyond to help his customers. Go and see Keith! read more

We brought in our 2003 GMC Envoy. It could not pass emissions and the service department, from our very first phone call, was confident they could help us. We received an appointment and from the moment they had our vehicle, they kept in constant contact with us. They informed us of all the issues they found as they came up. Dawn at Schepel was instrumental in all of this communication. When it became apparent we had more problems than could quickly be fixed, we were offered the use of a courtesy car even though our vehicle was no longer under warranty. The courtesy car was very nice and we enjoyed the use of it. Our vehicle was ready when promised, at the estimated price and the good people at Schepel actually went and took our car to the emissions place themselves to ensure it would pass. We are VERY pleased and HIGHLY satisfied with this excellent level of service. read more

Brought my girlfriend who is new to the area in to purchase a vehicle. We had done all of our research online and based on her criteria had selected the Buick Encore. We arrived at the dealership and met Bruce. Although they had a HUGE selection of vehicles they did not have the color / feature combination that she wanted. Bruce was super helpful and offered to locate a vehicle for her that met her criteria. She took a test drive to make sure that she loved driving the vehicle and she did. When she got back Bruce had her fill out a credit app so all she would have to do is sign for the vehicle when it arrived. The process took less than an hour and the delivery process was also smooth. I would highly recommend doing business at Schepel Buick. read more

Schepel went out of their way by a mile to help me get into a new GMC with unmatched dealer incentive. Over the past month I have worked with Jim L. in service and Dave, Rhonda and Steve in sales and these have been the most honest and helpful bunch I have ever done business with at a car dealership. This is top notch business and they have earned a customer for life! Highly recommended. read more

My boyfriend and I walked in and we were greeted by very kind staff. Once we were immediately introduced to our salesperson, Josh, it was nothing but the best service. Never felt pressured, no haggle, no BS. I bought my new Cadillac Escalade ESV as a Christmas present to myself, they cleaned it up nicely and away we drove! I will be back and recommend them for great service. Thanks, guys!!!! read more

What a nice experience! Had the car waiting for me when I came to test drive and got me financing despite not the best credit at a fair rate. My salesperson, Rob was the best. Low pressure and honest. Now I did have a problem with the starter, after I bought it, but it was under warranty. Kerry in the service department was just as great. Totally sympathetic since it happened while on vacation. Gave me nice GMC Terrain for a loaner. Everyone here from sales to the secretaries are pleasant to deal with. This is what all dealers should strive to be! Thank you, and I love my car! read more

As the writing of this review, I have not buy a car from here, yet. BUT... I have been in the dealership a couple of times now and am confident that if the right car comes in, I will be getting it from here. I inquired about a car that I found on their website; unfortunately, it was just sold but the Internet sales guy, Daniel, told me about a couple of other cars that were similar and still in stock. Even though I stopped in unannounced, he was very helpful and showed me a few cars that were really close to what I'm looking for. He was able to answer every question I had; some of which were pretty technical. Unlike another dealership I was at, where the guy just BSed every other question. I'm not in a huge hurry to buy and will wait till the right deal comes along but I would have no reservation in going back. I'll update this review again if/when I get a car from them. read more

I did an application online for a new car on Friday. Called in and talked to to David the used car manager who walked me through the process. David asked me exactly what I wanted and when I walked in today he said I have the perfect car for you. Beautiful, low miles, and hand picked by him. He passed me on to his brother Tim who handled all the paperwork and heavy lifting. He was back and forth with Steve in the financial department. These three guys gave me the best service I've ever had ever. I mean my situation was not easy and they stuck with it until I had exactly what I wanted. You guys have a lifetime customer. I've NEVER had service that good before ever. I absolutely love my new car. You guys are the best in the business. read more

They did not make things right after a misunderstanding between the sales team occurred. No effort was made for things to be resolved. Never buying from this dealership and will not recommend to any one I know! read more

Most unorganized salesman I've ever experienced. Waited over 3 weeks for a call back only to return and start all over because he lost his paperwork. Then to top it off all the prices he quoted changed ... nothing you find on the Buick website is even near what they want to charge for the same vehicle here. If you want to be over charges by thousands THIS IS the place to go. read more

We really liked our experience at Schepel for a variety of reasons. Although we acknowledge that they certainly wanted our business, we never felt overly pushed into making a purchase. All of the incentives, features, etc. were explained very thoroughly so we knew we weren't going to encounter any hidden fees or "gotcha" moments. Finally, our salesperson made us feel like we were old friends. Our antsy 3 year old, instead of being looked at like a nuisance, was treated with so much kindness that we knew Schepel would probably be getting our business. We felt respected from beginning to end, and we will certainly tell anyone looking to purchase a car to look here first. Edited on 2/25: Months later, I wish I could give them an even higher rating. In the time between our purchase and now, we've gotten notes and calls checking in on us, excellent service at our oil change, and even an incredibly kind donation to the charity event I am organizing. They care about their customers and their community, which is a whole lot more than I can say about other places. Schepel, whatever you're doing, keep doing it. You've made a loyal family out of us. read more

I've purchased several cars & trucks from Schepel. They'll give the best deal on the purchase and their service department is second to none. read more

I had never heard of Schepel until Edmunds.com gave me their name with the edmunds price promise deal. I figured this price would include a bunch of rebates that almost no one would qualify for, but I called them anyway. We had been to other dealers and knew the exact car we wanted so it all got down to price. I talked to Steve the manager and told him the exact car we wanted that I had looked up on their website inventory. He gave me a better price than what Edmunds had said (it's rare when a dealer will quote a price on the phone, they don't want you shopping around) and it was also much lower than other dealers I had checked with. I told him we would probably be in the next day to look at it and he said ok (no pressure at all). The next day we show up and Steve had a salesman named Daniel help us out. I had a list of (literally) about 50 questions about the features on the car (I knew the majority of the answers already, but wanted to be sure). Daniel answered every question correctly. His knowledge really impressed us. We went to his office and he had our trade-in appraised. The trade-in value was lower than other places we had been to, but what really matters is the net cost of the new car's negotiated price minus the trade-in. That was much lower than other places we had been to. We agreed to buy it and filled out the paperwork without problems. Then the finance manager came in (that's when the high pressure usually starts to buy extended warranties, paint packages, etc.). It took about a minute to sign the final paperwork and never once were we asked about buying anything additional. There also weren't any made-up charges like clean-up, nitrogen in the tires, and all the other stuff dealers sometimes try to add at the end because they figure you really don't care about a couple hundred extra dollars at that point. Then Daniel recommended a local restaurant we could go to while the car was being prepped for delivery. We had a good meal and when we returned Daniel sat us in the car and explained every feature of it. He knew everything about that car! We are totally satisfied with our purchase from Schepel and will return there in about a year to look for a 2018 something to replace for our new Buick Lacrosse. read more

Great dealership and service department. Professional and all around good folks here. The best there is in my opinion.

I had a diagnostic done to verify what my check engine light was telling me...what does the dealer do for a diagnostic test that costs $125 that my mechanic and some auto parts stores do for free????... Really??? .....$125??? read more

First service experience--stopped in for an oil change--everyone at lunch--at the same time--at least 2 hours wait--really? Quite a dismissive attitude. Second experience, after an accident--a "select" site of State Farm--so gave them a chance....charged $52 for an oil change (agreed, since it was almost time) and they suggested they do the "60,000 service" that was about to be due, since it was in. That included a radiator service--for the brand new-refurbished radiator that State Farm had just paid for--but they insisted that it needed to be done anyway--to the replacement radiator-- to the tune of over $700 total. In addition, the windshield washer did not work after service, had to go back, and they tried to charge ANOTHER $70 for reconnecting the hose THEY disconnected. Quite an interesting place. Probably much better at selling than servicing--one can only hope. read more

He was an easy salesman to work with. Paul did not pressure us but listened to what we were looking for and what we were willing to spend. He discussed it with the manager and was able to come within $20 of our second choice vehicle, which was not a GM vehicle. I would definitely recommend him to friends and family. read more

Purchased a car three months ago mechanical problems already!!!!Still under warranty but the dealership was absolutely NO HELP!!! Tried to get help from another dealer and got the runaround from them. It's still under mnfg.warranty! But no help from "Bill" Buyer beware!!! Once you drive it off the lot you are basically on your own! read more

Bruce is wonderful. He knows I was busy and he made the whole experience seamless. He always is straight and upfront from the beginning with the type of rebates and bonuses that we qualify for. He knows what I like in a vehicle and offers me the car (s) he has available. He also lets me know what he can do off the lot as well. He is extremely knowledgeable on all facets of the purchase. This is the second time I have purchased from Bruce and will always return to him and Schepel. Seamless, Perfection, Amazing Customer Service!!! Thank you read more

This must be one of the best places to buy a car in the Chicagoland area. It is definitely worth the trip. Nick is a very decent person; straightforward negotiation and sales process. read more

I have nothing but good things to say about Schepel GMC. I called Paul Sur (whom I had purchased my previous car from) and Schepel. I told them that I was going to buy by the end of the week and that I did not want to haggle. Schepel's Steven Ogrentz gave me the lowest sale price immediately with no haggling like I had asked. No hidden price, no fees. I paid exactly the price Steven gave me. Paul Sur wanted to sell me the same car with less options for $1500. more. And that was after much back and forth. I will only buy and recommend Schepel from now on. read more

I walk in around 230pm to ask about getting an oil change. There are four employees sitting in the service area. They say "may i help you", and i tell them i want an oil change. One employee says we only work off appointment, but it is $49.99. Now, there are at least 8 empty bays, and employees sitting around joking. This is why i change my own oil. There are a lot of places that work off appointment, but they take walk-ins when it is slow. All i needed was an oil change, not a motor. read more

I went to this dealership after being dealt with very rudely at a local competitor dealer. I had an immediate connection with Darrell Robertson who worked his butt off to get me a great trade in value on my 2011 GMC Terrain and into a brand new 2015 GMC Terrain. I would absolutely recommend Schepel to any person I know that is in the market for a new or used car. I can't thank these guys enough for making it possible to get a new car! I couldn't be happier with my vehicle or my experience at Schepel. read more

We had a wonderful sales experience purchasing our 2013 Terrain. To all of the Schepel Family.. a huge thank you!

Dealership kept or lost my wheel key and i didnt realize it was missing until i had a flat tire and needed the tire removed. Used my gm roadside assistance but had to have my car towed to schepel to locate the wheel key and was treated despicably. Left my car and keys at the dealership in the "early bird drop box" never recieved a call to confirm what services i needed, i called the dealership myself and was told by Jim Frump that the dealership also couldnt locate the key, they had no clue what happened to it. Mr. Frump seemed paniced and only asked what time i needed my car back by-never asked if i wanted a new tire or put the spare on once they located the wheel key- just what time do u need it by. When we arrived to pickup the car we were told "it was in the console the whole time" referring to the previously lost wheel key. The service cashier at schepel gave us a total of $191 though i had never been asked what services i wanted done to my vehicle, after my husband asked that the new tire theyd put on the car without our consent be removed the service cashier laughed in our face and told us "you want me to remove the tire???" It seems that schepel values customers during their intital purchase and after they have your money couldnt care any less about the service they provide you. Jim frump wouldnt even hold a conversation about the fact that he told me the wheel key was lost and then meraciously was in the console the whole time? Schepel twists your arm to complete the sales survey after the initial purchase instructing you to give them all 10s or 5 stars "or they dont get 100%" and i can now see why. Their service departments customer service is atrocious, theyve proved to us they do not care about their customers. There is a large dissconect in Communication between the dealership and customers, all they care about is you faking their surveys. I will make sure to tell everyone i know do not go to schepel read more