Hunter Douglas Roller Shades - Measurement Issues We have owned Hunter Douglas shades in multiple homes and have always liked the quality of the products. This review is not about the shades themselves, but about the measurement and installation. We had previously worked with San Diego Shades and had a great experience, which makes this outcome especially disappointing. This time, instead of their technician, they sent the sales rep to do the measurements. All of the shades installed in our home were measured and cut slightly too small, leaving the wooden window frames visible on the sides when the shades are fully closed. While this may sound minor, it affects both the look and function of the shades. The issue is most noticeable in our bedroom, where we installed motorized room-darkening roller shades. Light still comes through the sides, which defeats the purpose of a room-darkening shade. I raised my concerns right after the upstairs bedroom installations, but the issue was dismissed with an explanation that didn't address the problem and did not and does not make sense. At the time, we were in the middle of multiple home projects, and I assumed I would eventually get used to them. I didn't -- and it continues to bother me every time I see them. When the downstairs shades were installed and had the same issue, I escalated the concern to a supervisor, and two of the cheaper shades were eventually replaced. Unfortunately, the bedroom shades were never corrected. Even now, the measurement issue is noticeable and frustrating. For a professional installation, I expected better attention to detail and follow-through. My advice: carefully review measurements and finished results before signing off. read more

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My entire experience with San Diego Shade Co from the sales calls to the installation, and follow up issues were flawlessly handled by a professional, productive and timely staff. In particular, Michael Garcia and Billy Blackwell provided individual attention from the beginning of the process to the end. Thank you to the organization for an excellent product and excellent service. read more

We had Matt repair our drapes and install some long curtains. He did a great job. He does work all around San Diego County. We highly recommend them to do our work again. Hard to find someone to do this specialized work as well as they do. read more

Excellent customer service with Michael Garcia as lead from beginning to end. Michael didn't try to upsell me with expensive fabric options and instead recommended one within my budget. He was responsive and communicative throughout the entire installation process and I was very happy with the quality of the installation itself and the way Michael offered a few materials and services at no extra charge (e.g., adding gliding tape to a rod that San Diego Shade had not installed). Thank you very much for my beautifully installed drapes! read more

Matt, with San Diego Shade, has helped us twice with problems we were having with our Hunter Douglas Shades. He was able to come to our house within several days of our call and assess our problem(s). The first time several shades had to be replaced and the second time a remote was broken. He was able to find a replacement remote and got our shade working again. He was knowledgeable and friendly. I would recommend San Diego Shades and Matt for all your window covering needs. J.H. Reeser Carlsbad read more

With 25 yr old+ shades that have been badly abused by sun light and ripping, I went looking for a locally owned, small business that wasn't spending a fortune on advertising and passing that off to its customers. San Diego Shade is just that and what's even better is how amazingly professional and speedy they were to get out to measure and confirm. We were able to keep the ones that were still ok ( we never put them down) and match perfectly with a modern version for a very reasonable price. The install was speedy and great to. You can't go wrong with San Diego Shade. read more

My 5 Hunter Douglas blinds in my kitchen began to delaminate this past fall. The dealer that I purchased them from some years ago had gone out of business. The blinds had a lifetime warranty for delamination. San Diego Shade was willing to take on all the work of handling this warranty issue even though they hadn't sold me the blinds. They were very gracious and kind to me and every person I dealt with including those who came out to install the new blinds was so supportive, careful and attentive. I highly recommend this company and will use them myself when I need new blinds in the future! read more

I had such a great experience with San Diego Shade! They replaced every window covering in my home--upstairs and downstairs--and the results are beautiful. Catherine, the designer, was amazing. She patiently walked me through all the options and helped me choose the perfect combination of shades and shutters. Her creativity and eye for design really made the process enjoyable. Billy Blackwell went above and beyond when the manufacturer sent the wrong size shutter for one of my windows. He handled the situation fairly and made sure everything matched the original design plan. I felt completely taken care of. Ishmael, the installer, was fast, accurate, and incredibly courteous. He made the installation process smooth and stress-free. From start to finish, the team showed professionalism, patience, and genuine care for the project. I couldn't be happier with the results, and I would 100% recommend San Diego Shade to anyone looking for quality window coverings and outstanding service. read more

Great value and professional service! Michael estimated shades for my large living room windows and was attentive and communicative throughout the entire process. Highly recommend read more

Great responsive service. Very professional and great looking blinds. Matt also provided great service.

San Diego Shade installed motorized Hunter Douglas shades in our Coronado Shores condo a couple of years ago and also installed roller blackout shades and verticals in both bedrooms. The shades have worked really well and we've been really happy with their service. We've only had to call a couple of times (salt air and strong sunlight can be hard on anything metal) and their service has been amazing. The owner Matt Tregidga is fantastic. We recommend San Diego Shades for any window treatments but especially for Coronado Shores windows. read more

My living room has vaulted ceilings and a huge window that let in way too much afternoon sun. I needed someone to help scale the wall and install a shade that would filter out the harsh light and block heat. I reached out to several vendors and was immediately impressed by San Diego Shade. I scheduled a consultation for my project and was connected with Catherine. She was so friendly, helpful, and quick to respond. As soon as we decided on what product we wanted, a technician came out to measure our window. Our product came in fairly quickly and was installed in less time than originally estimated. Everyone was so pleasant and professional to work with. Highly recommend!! read more

San Diego Shade - Motorized 3/4" honeycomb cellular shade - Shades & Blinds Near Me - San Diego, California

I went to this store earlier this year to inquire about Hunter Douglas shades and the sales person who was there was very knowledgeable and welcoming. She answered all my questions, gave me all the information and I told her I was going to come back once my windows are ready. Unfortunately, I lost her contact information and the information about the shades I wanted to purchase and returned to the store today to remind myself of what they offer before I talk to the designers. The experience today was so underwhelming that I left the store speechless. The sales assistant immediately told me that I would have to have their team onsite and that they were going to bring out the samples. Well, I wanted to see all the shade options in person. She didn't offer any help in explaining which options exist. I also asked about the cordless options and she pointed to one shade and said they have fewer options for that design, but didn't offer to show anything . After that, she brought the huge book with shade material samples for another type of shades and went to the back room to work on her computer. It didn't cross her mind to ask what we were looking for, windows or doors, nothing. I tried to get her attention by a simple "excuse me" twice, but she didn't raise her head, so I decided to leave and take my business elsewhere. 3 stars only because the first experience was 5*. The experience today was 0. The person who works here either had a really bad day or thought that I wasn't going to buy anything and decided I wasn't worth her time. I will be purchasing Hunter Douglas shades from another store. read more

I needed new blinds in the master bedroom and had a delaminated blind in another room (that delaminated blind was over 20 years old). I wanted Hunter Douglas, as they are the best. San Diego Shade came over and measured everything. He even called Hunter Douglas in case the delaminated blind was covered by the warranty. (It wasn't.) Sooner than I expected the new blinds were here, quickly installed, and everything looks great. I am very pleased with the service, the quality of the installations, and the speed of delivery. I recommend them highly. read more

Unfortunately, once the sale was made my experience declined. It's taken over a month to get the shades in which was downplayed. Today was my install date and even after having a specific discussion during the sale, the measurements were off on one side. Sadly, I have to wait again. I've now missed the 4th of July and really most of the summer. Advice, ask a lot of questions, ensure the measurements are accurate and be prepared to wait. I tried to stick with a local company but am regretting not going with a bigger company at this point. read more

Every aspect of their service was excellent. Michael, the estimator, was so helpful, patient and professional every step of the way and came out to measure a couple of times to make sure everything would be perfect for our awkward windows. A vinyl retrofit of two windows that are next to each other on two separate walls left very little area to mount any shades. Hunter Douglas has such a wide selection of colors and patterns and our new cell shades put the finishing touch on our kitchen remodel. We also love the app and the remote control. Our old Hunter Douglas window coverings operated with pull cord that was difficult to get to and the newer technology is such an upgrade. Motorization costs a bit more but it makes something that was once tedious to do multiple times per day so much simpler and scheduling the opening/closing on the app is the chef's kiss. Thank you so much to Michael and Billy for your expertise and patience. Everything is perfect! read more

Michael did an awesome job from start to finish. He helped us pick out the right colors, size it correctly, and then even went out of his way on the install to custom cut the fascia so it looked perfectly flush against the wood frame. I got a couple quotes and went with these guys because they offered the best value for the money. read more

Great service! Rick went above and beyond on my most recent project with SD Shade (there have been several projects with them that are all great). Amazing product for the price and I appreciate Rick's expertise and recommendations. read more

We recently had two new shades put into a double corner window. SD Shade previously put in shades for our sliding glass doors. We were very happy with those, so we simply ordered the same type for the additional windows. Because we were not specific about the style of pull chains we wanted for the new windows, we needed them changed from the ones that were installed. SD Shade responded quickly to our request. Scheduling was easy and new chains were installed without any hassle or cost. SD Shade is a great company to work with. Initially, they helped us figure out what type and style of shade we wanted and needed; measurement for them was exact; installation was quick after our shades were ordered. Obviously, it was their business to make sure we were totally satisfied with our purchase, even when it involved something as minor as a pull chain. I highly recommend them if you are looking to invest in quality shades for your home. read more

I bought a few very beautiful custom-made motorized shades for my condo in July 2022. The rechargeable batteries just died this week (impressive!) and during my spring cleaning I must've tossed the charger. Ugh! I emailed San Diego Shade that day & Matt just hand-delivered a new charger. Thank you so much, Matt! My condo faces West so I'm constantly adjusting my shades to the amount of light coming in through my windows while working from home- these motorized shades are worth every cent. read more

Great Company to work with, and the shades are amazing too. Great customer service from beginning to end. I will come back to this company again and refer friends. read more

SD Shade was very responsive to my needs and they helped me out with an important element of my shade system. Super friendly folks with a great selection. read more

Did not do service with them.. although helped me tremendously with great advice. Thank you!

San Diego Shade is the best! I had purchased Hunter Douglas roller shades previously from another vendor that had horrible customer service. So when one of the shades stopped working I decided to look elsewhere and reached out to San Diego Shade. Matt didn't hesitate to help me troubleshoot the problem. We eventually figured out that the motor was shot and we had to get a new one. Matt helped ordered one with Hunter Douglas and walked me through how to replace it. I was able to get it replaced but still had some minor issues with it. Matt came out to fix those for me free of charge. I just can't say enough nice things about him. I regret not going to San Diego Shade in the first place but I will definitely use them next time. read more

After the installation of our new patio cover, we were in need of some sun shades to keep our outside living area nice and cool. We shopped around contacting several companies along with estimates. SAN DIEGO SHADE was the absolute best! Best in price and customer service. Shouts to Owner, Matt, for his quick responses and communication, as well as Ryan and Alberto for rockin the installation. Due to COVID19, it was expected that there would be delays, especially with the production. Let me tell you, it was well worth the wait! We absolutely love our new sun shades. No cheapie materials here. Everything is high quality. If you are looking for great service and top notch materials for your next sun shades, look no further! We highly recommend San Diego Shade. Thanks guys! read more

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Great service, excellent communication, prompt and polite. Couldn't ask for a better experience. Will definitely be going back to SD Shade for future work. Thank you guys! read more

I rarely write reviews but this company deserves it. I was a customer over a year ago and I have had nothing but great experiences when dealing with this company. I remember the quote being very competitive with others, and the quality of their product and their customer service are superb! Special shout out to Billy. Dalvin read more

Quick response & awesome communication! I contacted San Diego Shade to troubleshoot my automated roll up shade, and they were out and had it fixed within 2 days! I had been calling another installer for several months & finally got fed up. Billy hooked me up right away & took care of business for a fair price! I highly recommend SanDiego Shade! read more

Matt and his team, including Michael, Billy, Alberto and David were fantastic! They spent time showing samples for our windows and doors and we chose a beautiful silhouette shade for the bedrooms and pull down shades for the upstairs windows and doors. The blinds arrived promptly and hung in a liittle over two hours. The installers were polite and efficient. The shades are so beautiful yet sturdy. Hunter Douglas makes such high quality products. Thank for getting this project moving so quickly and treating my place like it was their own!! Thank you!! Dana P. Bouton read more

Great customer service, and knowledge about a WIDE RANGE of products. While my project was modest by many people's standards -- although certainly not to me since I'm a DIY queen -- the size of the project didn't impact Matt and Bill. They both went above and beyond to make everything precise and correct. I highly recommend them and their services. - Lisa P, suburban home owner read more

SD Shade installed shades throughout our house and it turned out beautifully. They were very responsive throughout the whole process and the install was quick as well. I also shopped around before we hired them and their price beat everyone else. Definetly would highly recommend SD Shade!! read more

We ordered Blinds in July. It is the End of September and they just got them installed. It took 5 trips. One trip they removed the old blinds, but brought the wrong brackets for the new blinds. So my mom was sitting in the blazing sun trying to watch TV. I had to go over and do a temporary install with Screws and string. (Photo Attached.) read more

San Diego Shade - Installed with String until they came back with the right hardware...or leave my mom in the sun. - Shades & Blinds Near Me - San Diego, California

We've used San Diego Shade twice now. First time to get our automated hunter douglas shades in the master bedroom, and the second time to get additional shades for our kitchen and dining area - we have had nothing but amazing customer service, fantastic value, and quick turnaround on services from this company. The first time around, we also received shades that were not what we expected and San Diego Shade worked with us to find a solution we were all happy with. I am extremely impressed and will come back to do more business in the future. I have no hesitations recommending this company. Thanks for your help Matt & team! read more

I called to request a blind installation. Since I already purchased the blinds they weren't able to help me directly but referred me to someone who could. Great customer service! If I do need custom blinds/shades I will consider this company. read more

I've had these wonderful shades for 4 years and when one of them broke (string broke and came out) Billy Blackwell came over to fix it within a week! No charge. Being that it was in my bedroom (so hard to live without my blackout shades) it was so important this was rectified quickly. And it was! I'm so grateful for Billy Blackwell and this company. read more

Great customer service and great follow up. We bought Hunter Douglas Shades and love them. We had a little trouble with the head rail wanted to lock up. We called they sent the technician out, they confirmed the problem and the got a new head rail from Hunter Douglas came out today and fixed them right up. Thank you technicians job well done I'll use San Diego Shades again read more

This review is long overdue! Over a year ago, I had the San Diego Shade team install three automated rolling shades in my dining room and could not be happier with the result! They look terrific and accomplish exactly what I was looking for in that room! The whole process was professionally managed, the team was quick to respond to all questions and very transparent about the process and timelines. The shades have held up great and I continue to get compliments on them! Fast forward to today - I had a small technical issue with one of the blinds (likely something of my own making!) - and when I reached out to the San Diego Shade team with a question, they were quick to reply and sent someone out right away. The service technician that came to my house was friendly, professional and immediately solved my issue. San Diego Shade stands behind their products! Highly recommend for any window treatment needs you may have! read more

Update: #3 3/14/17 Billy came to finally install with the warranted part. He spent over an hour making sure the shade was right and that it opened and closed evenly. I've updated my review. Bad luck that Hunter Douglas sent us a bummed shade. Hopefully it doesn't happen to anyone else. San Diego shade came through and took care of their customer. I'd chose them the next time we have needs for window treatments. UPDATE #2 3/9/17 Billy came today to install the new battery pack. However, it seems that the battery pack was not the problem. Must have been a bad batch sent by hunter Douglas. He called them and ordered a new motor and circuit board for them to replace and he requested that they send it expedited mail. Like I said before, I would update my review and San Diego Shade is doing their best to take care of their customer. Billy is a good dude, very knowledgeable and took apart the motor, circuit and even made it so that our skylight was shaded. We may not have the motor installed today, but at least we have our bedroom shaded from the sun which is right over our bed. Thanks Billy. Looking forward to seeing this thing work next week. I highly recommend this company. I am not sure I would recommend Hunter Douglas due to the issues we have been having. But according to Billy, this is the first for him. Update: Billy emailed me last night and this morning. He says he has a spare battery pack and would get his installer to swing back to my home to install it today. I think that San Diego Shade is really doing everything they can to make this right. I'll update my review as soon as it's done. I really do think that this company does good work, just had a bad batch from Hunter Douglas. Previous review: First of all, I would like to make it clear that I will UPDATE our review once our issue is fixed. I regretfully write this review about San Diego Shades. Here is the back story, my wife and I wanted to add an automated sun shade to our skylight. Our insurance replaced our skylight due to wind damage and since we were not able to buy the skylight that already came with the shade, we were recommended to go with this company by a reputable skylight company, Skylight Pros. The shades made by Hunter Douglas isn't a cheap shade. We got estimates from 4 companies and although San Diego Shade was not the cheapest, we wanted to go with a reputable company in hopes of getting a reputable product and professional install. The skylight automated shade is almost $1000. $930 to be exact. We thought that a brand name shade such as Hunter Douglas would be a good fit for our home. But since the insurance company was paying for over half the shade, we thought this would be a good investment. I paid half the cost of the shade and waited over 2 weeks for arrival and install. When Sean, the installer arrived, we were excited. Our skylight opening was freshly painted, and prepped the room for the install. I moved the bed around, removed the huge mattress and bed and even set up a ladder for our installer. However, when he opened the box, the battery compartment for this $1000 shade was busted and he couldn't get it to work. Sean completed the install. My concern is this: I emailed San Diego Shade to ask them to hopefully next day air deliver this battery pack. I also asked them if we could possibly plug in this unit to make sure that it is just the battery pack that is busted. I even called the company and tried to speak with someone about our issue. I was told that they would try to order my part soon. I asked for an eta and he said he would call me back when he heard. I get it, I am being impatient. But for spending $1000 for a 2'x 4' shade, we would expect some sense of urgency or at least tell us it will be fixed asap. I didn't like the "we will get it when we get it tone" when I called about the solution. I really hope that when the battery arrives, that it is only a battery issue. I'm not looking for any discounts or kickbacks from my complaint. Looking for some type of expedited solution. Hope this is fixed soon. I hope that it is JUST the battery. read more

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We have been in our house for many years, and always dreaded the late afternoon sun baking our family room. It was important to us to keep our view of the backyard, so we were reluctant to put up blinds that would obscure the view. This year, we bit the bullet, and I researched blinds companies. San Diego Shade stood out for lots of reasons, all of which I agree with. From our in-home visit with Dani, to the quick visit with Billy who measured our windows in record time, to our fast installation by Ryan and Alberto, this was a great experience! The turn-around for manufacture was as quoted, 2-3 weeks. Timely, affordable, and knowledgeable at every turn, I highly recommend San Diego Shades. read more

San Diego Shade - Shades & Blinds Near Me - San Diego, California

I had a Hunter Douglas shade installed in 2010 that I had purchased through Costco that, despite its age, qualified for replacement under the warranty. However, Costco no longer carries Hunter Douglas so I was referred to San Diego Shade to assist me with the claim. I anticipated some push-back and a few since I did not buy the shade there, but Tiffany was absolutely AWESOME--polite, cheerful and very helpful. She communicated with me several times to keep me updated and to make sure the claim and re-order went through correctly and smoothly. My new shade arrived in record time! Needless to say, I'm very pleased with the service I received and would definitely recommend and use San Diego Shade for any future window blind needs! read more