We are so grateful to be partnered with STAR Elevator, and I want to especially highlight the…read moreoutstanding work of our main technician, Austin. From the very beginning, Austin has stood out as one of the most communicative, responsive, and reliable professionals I've worked with. He handles the maintenance of our two elevators here at Menlo Towers with a level of professionalism and attention to detail that gives us full confidence our equipment is always in excellent hands. Whenever a question or concern comes up, Austin is quick to respond, clear in his explanations, and proactive about finding solutions. That type of consistent, dependable service is invaluable to us as a community. Over the course of my management career, I've worked with several elevator service providers, and I can honestly say STAR Elevator, with Austin as our lead technician, has been the best by far. The expertise, reliability, and genuine customer care we've experienced are unmatched. Please extend our thanks to Austin and to the entire STAR Elevator team for delivering such exceptional service. We truly appreciate the partnership and look forward to working together for years to come.

Star Elevator was great to work with and was able to complete the work needed in order for us to…read morepass the state elevator inspection. Jasmine was able to schedule the initial work, request an extension with the state and complete the repair work required by the state. Jasmine kept me updated along the way and was very easy to work with. I highly recommend using Star Elevator.

Rollin Along installed an outdoor chair lift. They are highly professional, efficient, and easy to…read morework with. The entire process was carefully installed, measured accurately and created a fantastice end product.

David came out the same day I called. Who does that? I have…read morea stair lift I use every day. He had it fixed in 20 minutes. Thanks for the great service. If you need this type of work done, call this company.

We had our 38 year old elevator serviced by Luis. He was prompt, detailed and would definitely use…read moreDwan Elevator company again. JD

I am always so happy with the good work Dawn Elevator service techniques provide me. They are…read morealways available if I ever have a question or need service mid cycle. Thanks for keeping us moving! Y'all are the best. Reliable. Fast. Good work. Excellent communicators.

I have worked for the big O for over 35 years they started cheating there customers and over…read moreworking there employee s when left and went to work for vintage they treated me with respect and kindness focused on custom satisfaction hopefully with the new merger they will continue I'm now retired and happy

We have had many problems with this company, ranging from crazy charge overruns ($10,000 quote…read moregoing to a more than $30,000 repair), incomplete/abandoned repairs (they flexed off our pump connection and THEN decided that they couldn't perform the repair, leaving us completely stranded), invoices for services that they didn't perform, and finally they just discontinued responding to our messages. I recommend working with Paramount Elevator Service instead.

Do not purchase this elevator for your apartment building. Poor customer service and follow…read morethrough. Limited motivation to fix issues, and ignores problems. Constantly experience down elevators, near weekly with days/weeks to repair. Very loud ding noise that is above a normal audible range, and there is a refusal to adjust it. Slow doors closing/opening and movement between floors. Avoid.

They take care of our elevators since at least 2004 and to be honest, they get them working,…read moreeventually, even though they have the same problem/issue. They have to go very far away to get a replacement part, a part that I'd think they should have on hand, since there should be a record of the issue that we are having. But, although they can be frustrating. I don't know if they are the issue, or the company calling them is the issue. There seems to be a lack of communication, but again, I don't know if it's them or the company working with them. I also wonder if the issue is that we are a small housing association and they are choosing to focus on the multi-million dollar buildings in the city. Is that why they come to our association after hours, for an "extra fee"? Or is it because they were called late. There was even some talk about us getting new elevators but we've held off because we're not sure about the service. They get three stars because although I'm not super pleased with them and I realize that it may not be totally their fault. But if we can find another company, I'd be willing to give them an opportunity to show them what they can do and show us that they would treat us equally to those with deep pockets whose elevators they service in the city.

Richard's team installed a residential elevator for our 4-story house in San Francisco. This was…read morepart of my large building expansion and gut remodel project, which involved a significant number of contractors and subcontractors. During this project, I got a broad look into the different kinds of personalities, levels of experience and knowledge, and styles of project management that exist in the construction industry. Richard's team, and in particular, his foreman/project manager Casey, ended up at the top of our satisfaction list. They were highly trustworthy, knowledgeable, experienced, and dependable. They were clear about the specific requirements of shaft preparation from the beginning, and when our (rather negligent) general contractor didn't deliver properly, they patiently went through the requirements again multiple times until the results were right. While our general contractor was delayed on the critical path to starting the elevator installation, Casey's team made themselves ready to hit the ground within a week of notice and finished everything in 4 days, passing city inspection upon their first and only attempt. During their installation, they found something off about the dimensions, and unlike other contractors who could have tried to pawn the costs of the error on the homeowner, they decided to just special order the necessary replacement and eat the cost. This helped us gain time on an already delayed project, and I was infinitely grateful to them for keeping their eye on expediency. I highly valued how efficient my conversations with Casey and Richard were, how easily my questions were answered, and how consistent and reliable these guys were to their word, and how professional their crew was when they were here working. This is how construction should be, and I only hope that more contractors in the city could be as accountable as REICA. They are certainly my go-to on elevator work now. Furthermore, if I could hire them to be general contractors I totally would.

Richard is my go to elevator resource. It is his group's level of professionalism that impresses…read moreme. He visits our job site to keep tab on where we are and he works very well with our team. I have had the pleasure of working with him on a prior project and now we are on for the second one. On our first one together, his after sales service was prompt and hassle free for our customer. And the education they provided to the end user was pretty good! Thanks Richard